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Sheraton Brussels Hotel

Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Sheraton Brussels Hotel
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A recent review
3 of 5 stars reviewed 5 days ago
Angelos A London, United Kingdom
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1,323 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
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Brussels, Belgium
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Brussels is bilangual, but Dutch is really the minority and you can expect also in Sheraton that the main language is French. Even I am Dutch it is not a problem for me, but the funny thing is that the reactions from the hotel on Dutch comments in Tripadvisor are copy paste. There is at least one writing mistake, which... More 

Was this review helpful? Yes 1
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello wolf 1309, Thank you very much for staying with us the current month and for having made the effort to write this review. We were sorry to learn of your concerns and at the outset, would like to offer our sincere apologies for the disappointment you have expressed. We hold our staff to high customer service standards which we... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Visited this hotel for two nights on a quick weekend getaway. Quick checking-in despite a high volume of visitors at the time that we arrived. Our rooms on the 25th floor were very spacious but at the same time quite dated and in need of modernisation. This applies for the entire hotel. Its location is very convenient in terms of... More 

Was this review helpful? Yes 1
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Angelos A, Thank you for your comments following your quick weekend getaway in February. We are glad that you have appreciated the swift check in and the central location of the Sheraton Brussels Hotel. You probably read that we are in the initial planning phases for a general refurbishement. Actually no significant renovation works have started yet and we... More 

Melbourne, Australia
Top Contributor
169 reviews 169 reviews
92 hotel reviews
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

You would think you are in say Chicago! This mega hotel enjoys some qualities including location , bedding and delivering fair value, but it falls very short in many other areas. It reminded me of many large US hotel where you confront queues, suffer large tour groups and conventions, unresponsive service and very ordinary food. The hotel's is desperately in... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Mr. Lynden K., Thank you for staying recently at the Sheraton Brussels hotel and for writing your review. Please be assured that we have definitively taken note of your different remarks regarding the lack of service and food quality. We do apologize for any inconvenience this may have caused you. Concerning the hotel condition in general, please be aware... More 

Calgary, Canada
Top Contributor
102 reviews 102 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed here several times over the past few years and this is my go to place to stay in Brussels. Location is great, 10 min walk to Gare de Nord with trains to Brugges or Antwerp. Generally the staff do a great job looking after the people. I had a bit of a let down my last trip... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, Ronton37, for your stay this month and for your great comments. Hope your satisfaction will remain and that nothing will let down during your future trips with us. Kindest regards, Marie-Anne Paolillo Executive Assistant More 

Espoo, Finland
Top Contributor
50 reviews 50 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Good thing in this hotel is that the room is big compared to the rooms in other hotels in this price range. Unfortunately this was the only good thing. Rooms are dated and renovation should be done. Just spacy room is not enough nowadays if room looks like from 70’s. Also water on the floor of the bathroom. Check-in procedure... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Asko M, Thank you for taking the time to write your extremely detailed review from your recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our sincere apologies for the poor experience during your time spent with us. This is certainly not the experience... More 

Muscat
Top Contributor
99 reviews 99 reviews
79 hotel reviews
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in Brussels for three days to attend a conference arranged within the hotel. Check-in was super fast and a very spacious room with excellent view of the city on the 22nd floor was allotted for my stay. The king size bed as other reviewers mentioned was extremely comfortable especially after long days at the conference. The room was... More 

Was this review helpful? Yes 1
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello reli01, Thank you very much for your recent stay and for your nice feedback, especially your comment on our front office staff! Please be assured that we have taken note of your remarks concerning the issue with the water temperature changing. We do apologize for any inconvenience this may have caused you. . Our technicians are working on it... More 

Vancouver, BC
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently stayed in Sheraton Brussels for business function. You can certainly tell that the property was built and designed a while ago, but overall, it has kept up pretty well. Probably due for a major upgrade soon, but the function of the room was certainly fine. Nice comfortable bed, with small sitting area and decent bathroom. Lots of power plugs... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear canadian_traveller88, Thank you very much for your recent stay at the Sheraton Brussels Hotel and you kind review. We are very happy that you appreciate the central location, the sleep quality and our full buffet breakfast. So we hope to welcome you back very soon! Marie-Anne Paolillo Executive Assistant More 

Croydon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

An incredibly comfortable weekend with a HUGE bed with crisp clean sheets and the perfect mattress and pillows! Early morning swims in the pool on the 30th floor were had in private so were wonderful; towels were provided. A shame that the ladies' sauna wasn't working though. Excellent maid service; toiletries laid out beautifully in the sparkling clean bathroom; comfort... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Sally, Thank you very much for your recent stay and your incredibly review! We are happy that you like the Sheraton Sweet Sleeper Bed for an ideally comfortable rest. Your comments are very useful. Furthermore, we would like to inform you that our guest service center is upon your disposition for any request you should need during your stay... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sheraton at Place Rogier makes excellent business sense for me. Its not a high end hotel but at less than Euro 200 per night, I usually opt to stay at the non smoking Club Room which is well sized and cozy with a very comfortable king sized bed. I get free wifi, access to the private club lounge for... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear belinda c, Thank you very much for your recent stay and for your great review, especially your comment on the location, our Club rooms and our comfortable Sweet Sleeper Bed. We are happy that the Sheraton Brussels Hotel has became your home in Brussels. Thank you also to recommend the green option for Unicef! The entire team looks forward... More 

Montreal, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel ideally located near a subway station, across a pedestrian shopping street and a shopping mall and also 10 min walk from the Brussels North train station which makes it a very attractive choice if you take the train from the airport Our room was the standard Sheraton room, no complaints ! Would definitely stay there again in Brussels.

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello worldtrvlr711, Thank you very much for your recent stay at the Sheraton Brussels Hotel. We would be very happy to welcome you back in the near future. See you soon! Marie-Anne Paolillo Executive Assistant More 

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