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All 14 Saint-Josse-ten-Noode hotels

Sheraton Brussels Hotel

4.0 of 5 Hotel   |   Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Sheraton Brussels Hotel
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A recent review
4 of 5 stars reviewed 4 days ago
William M-S M Marbella
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1,237 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marbella
Top Contributor
59 reviews 59 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel could not be any better placed for a visit to Brussels be it business of pleasure. Located in a high rise building one can have tremendous views of the City. Moving around the City from here could not be easier, with good transport links and a cab rank right outside. The area is also well served by an... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear William M-S M, Thanks for your stay last April with us. Indeed, our central location as far as public transportation and major sites in Brussels can hardly be any better! We look forward to welcoming you again at the Sheraton Brussels Hotel for a comfortable stay! Kindest regards, Marie-Anne Paolillo Executive Assistant More 

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was a good room for the price point. Clean, comfortable, and on the large side for a standard double. The location is a mere 15 minute walk to the Grand Place, with two banks directly across the street, and plenty of shops along the way. There is also an underground parking garage with elevator access to the hotel. Front... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, WDCVA, for staying recently with us and for your review. We are glad you have enjoyed your stay in Brussels and especially the good comfortable clean room, the friendly staff at the reception and the hotel location. We understand that you wouldn’t call a memorable hotel; we would like to inform you that we are in the initial... More 

Newcastle UK
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here from 4th - 7th Dec, check in was quick and easy , room spacious, beds comfortable, heating noisy, shower not very powerful and difficult to regulate. Housekeeping not too good, only bin emptied in bathroom, no clean towels, beds not made, tea/ coffee not replenished and dirty cloth left on side of sink, expected better from Sheraton. Reception... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you for staying recently at the Sheraton Brussels Hotel. You made a very short and helpful description. We are glad you have enjoyed our helpful associates at the reception, the beds comfort and the hotel location. Of course, we have taken note of your feedback on the housekeeping service and will take action for improvement where possible. It will... More 

Montreal, Canada
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is in business area but old Brussels is easy to walk to, Metro line right out the door Hotel is very big, not new, but everything was clean and functional. Street outside hotel is pretty noisy with Police and ambulance during day and early evening, quiet at night though check in and concierge were very efficient, we did not... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Bletino, Thank you for staying recently at the Sheraton Brussels Hotel and for your nice comment. We are glad you have enjoyed your stay in Brussels and especially the service at check in, concierge and brekfast facilities at our Espressamente. It will be great to welcome you again at the Sheraton Brussels Hotel in the near future. Marie-Anne Paolillo... More 

Sao Paulo, SP
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: location, brand standards, comfortable bed and linnens, free wifi in lobby, spacious Cons: old fashioned, shower with hard temperature setting, paid wifi in rooms, bad customer care, expensive breakfast I'm pointing out customer care because they couldn't call us in the lobby when a tour arranged to Bruges came to pick us up, because there were too many people... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you Gui_afonso for your recent review with the pro and cons remarks. Your feedback is extremely valuable to us; through each comment we receive both positive and negative, we are able to seek knowledge and growth to better serve our business and leisure travelers, especially concerning the customer care; and at the outset would like to offer our sincere... More 

Espoo
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Nicely located hotel just next to north railway station. Staff was very nice and helpful, but I had to que some tome for check-in. Lobby was crowded and a little bit unclear. Floors were more peaceful and room was spacious and comfortable. However room like public places a bit worn and woul soon need renovation. Rooms are nicely equipped and... More 

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello JarCee, Thank you for your stay last October with us. We are happy to learn that you enjoyed your stay in our hotel and appreciated the location & breakfast. Concerning the conditions in general, we are sure that you already know that we are in the initial planning phases for a significant renovation in the near future. We look... More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Sheraton Brussels on weekend of 6th December. I have to say that it was a complete let down: - Check in / reception was slow and inefficient. Staff was just chatting whilst we stood at the desk waiting to be served. - Concierge was inattentive. - Club lounge was unmanned. Cleaners acted as though we were... More 

Was this review helpful? Yes 2
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear QuanO, Thank you for staying with us last week end and for your valuable review. We are extremely disappointed to learn about your experiences in our hotel and will assure you that your comments will receive our full attention. All required follow up with the services concerned has taken place in order to share this unacceptable performance. We are... More 

Ottawa, Canada
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed there on a business trip in November. While conveniently located, the hotel itself is in a very poor state of repair. The it seems that the hotel is long overdue for an update. The rooms were gloomy and the state of the bathroom was truly poor. The rooms smelled funny. And then one night the lights went out. I... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Rupak C, Thank you for staying last month with us. Please be aware that we are continuing the discussions with our owning-company on the plans for an overall renovation of our guestrooms and public spaces to start in the (hopefully not-too-distant) future. We hope very much to welcoming you again to Sheraton Brussels Hotel. Very kind regards, Marie-Anne Paolillo... More 

San Francisco, California
Top Contributor
109 reviews 109 reviews
43 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

SPG Lifetime Platinum (500+stays)…we stayed & reviewed this property last in December 2012. No changes since except that the staff is VERY polite, professional, etc…BUT the hotel is in desperate need of a complete renovation - Public hallways, lobby areas, and guest floor hallways need new carpeting and new furnishings. These areas looked very dated and had a stuffy feeling... More 

Was this review helpful? Yes
maripao, Exceutive Assistant at Sheraton Brussels Hotel, responded to this review

Dear SFDutchman Thank you very much for coming back with us and congratulations for your loyalty to Starwood Hotels & Resorts. We appreciate that you have made the effort to write a valuable review, we are especially glad to read your comments about our polite and professional staff. You are right, no significant renovation works have started yet and we... More 

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has a great location whether you're here for business or weekend getaway. Brussels Nord is 5 minute walk, to the left. 15/20 minute walk to Town Centre, or GrandPlace. Sights are walkable, if anything the Metro lines 2 & 6 are just on the corner. If you're looking for luxury, I would look elsewhere. This is mostly a... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello miguelchicago, Thank you very much for your recent stay and we are pleased that you have appreciated the hotel location. In relation to your remarks concerning the room conditions, we do greatly apologize for the inconvenience and discomfort caused. As you have certainly read, we are in the initial planning phases for a significant renovation in the coming future.... More 

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Additional Information about Sheraton Brussels Hotel

Address: Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Brussels Hotel 4*
Number of rooms: 511
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Also Known As:
Sheraton Brussels Hotel Belgium
Brussels Sheraton

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