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All 14 Saint-Josse-ten-Noode hotels

Sheraton Brussels Hotel

4.0 of 5 Hotel   |   Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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A recent review
4 of 5 stars reviewed 4 days ago
MZE1605 Middelburg, The Netherlands
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1,154 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Middelburg, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I had the chance to book 2 rooms for one night in the hotel due to a very early flight. We got an upgrade for our room due to loyalty status. Although we have asked for a nom-smoking room, we got one with an intense smell of cigarettes. The personal took fast action on our complain and we were fast... More

Was this review helpful? Yes
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you for taking the time to leave a review, and we are glad to read that your stay was overall quite positive! We certainly apologize for the inconsiderate guests who stayed in the room befire you, and are sorry that our staff did not notice this issue prior. We look forward to welcoming you back to the Sheraton on... More

New York
Contributor
19 reviews 19 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The modern lobby is slightly deceiving considering the rooms are anything but modern. The friendly staff made up for the slow check out. The breakfast room on the club floor was well stocked with standard breakfast items. Overall this hotel is average but hits the marks on courteous staff and central location.

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Greetings Todd, We certainly try to be more than just "acceptable" as a hotel, but I am definitely glad to read that our "friendly" and "courteous" staff have made a positive impression upon you! Hope that you will come back soon to get another dose of the "Sheraton-smile" :) All the best, Palmer Colamarino Hotel Manager More

Herzliya
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed 3 nights last week on a business trip. The room was HUGE and the bed extremely comfortable. The decor in the room is old and tired, as are the shower and sink facilities. But they are clean and all the necessary accessories are there. The gym and pool are fabulous! Open from 6AM to 10PM as they should... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you HerzliyaWolf for taking the time to write a complete, and overall positive, review on this website. We are so glad to read your kind comments on our staff, especially our "extremely professional" and "excellent" front desk associates - who thank you very much for your words of encouragement! We are continuing to work with our owning company on... More

Haifa, Israel
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have been going to Brussels for several years now and have stayed in a number of hotels. My experience at the Sheraton was excellent - a large room, high quality mattress and bedding and an outstanding breakfast. The pillows on the bed were also of excellent quality. The location in Place Roiger makes it an easy walk from the... More

Was this review helpful? Yes 1
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Wow. we appreciate your overwhelmingly positive words, thank you! We are so glad to read that you enjoyed our central and convenient location, our large and comfortable rooms including the renowned comfortable Sheraton Sweet Sleeper bed, as well as our 'super' Breakfast Buffet at the Crescendo restaurant (on until 2pm on weekends and bank holidays as our 'Longest Breakfast'). The... More

Montreal, Canada
1 review
1 of 5 stars Reviewed 1 week ago

SPG Platinums, beware this hotel. (We had originally booked the Meridien but re-booked here when the Meridien had to close.) Extremely poor first impression: Long wait to check in, 2.5 hour wait for a room, unhelpful duty manager, no upgrades available, despite staying a week. 'Guest services' phone inevitably busy, need to visit the front desk personally to see that... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear MontrealDuo, With the risk of sounding "sorry" (which we are) and somehow that we "don't care" (which instead we do), on behalf of the entire management team of the hotel we do certainly apologize for your disappointing stay. It sounds like you were likely visiting our hotel in the first week of September, during a large fabrics market when... More

Travelers are raving about these Saint-Josse-ten-Noode hotels

London, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Coffee-shop closed during whole stay, one of the front doors of the hotel seems permanently closed; Questionable lady cleaning herself in hotel bathrooms on first floor when we arrived, staff responded swiftly but also let slip that this happens more often; not acceptable Pool: cold and a bit grubby Breakfast: expensive for what you actually get, no option for a... More

Was this review helpful? Yes
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Greetings and than you for the taking the time to leave your opinion on this website. We are sorry to read of your overall conclusion, we certainly try to maintain high standards even during the very busy summer period we had this year. Your comments have been brought to the attention of those involved in order to take immediate improvement... More

Stafford, United Kingdom
Top Contributor
54 reviews 54 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here the weekend of the belgium grand prix, so understand this was a very busy time for the staff. We waited patiently in a queue for 20 minutes to check in, we were then told we couldn't check in until 3pm which was about 25 minutes away. We could not argue with this as it did say this... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

We are sorry to read of your overall disappointment, JoJo, despite some positive comments, Truthfully you have visited our hotel in an exceptionally busy and 'special' summer time F1 weekend. On behalf of the team here (as well as the other, perhaps less than always considerate, guests), we are sorry that this was disturbing for you and hope you will... More

Senior Contributor
45 reviews 45 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A very nice hotel in the city centre, the rooms could be bigger but comfortable. Food good and service friendly, absolutely I will come back :))) Easy access to shopping area and a very nice park opposite reception.

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you Vicente for your kind and positive words!! We are very glad that you enjoyed our good food, our central and convenient location as well as our "friendly service", and we definitely look forward to welcoming you back soon to our hotel as promised :) Very kind regards, Palmer Colamarino Hotel Manager More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an old hotel which definitely needs an upgrade!!! The lobby is modern and nice but the rooms are old and you can see that especially in the bathroom...and the elevator is the same since 1972. Location is unbeatable and the staff is nice and kind but they should get some more up-to-date information about the transportation in the... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Greetings MissMush, Thank you for noting our "nice and kind" staff, although we are sorry that you were dialing to speak with them during a busy time (did you dial the Guest Service Center?). Note that we are in the planning phases and discussions with the owning company for a significant renovation of the hotel in the coming future. Although... More

Paris, France
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed there 4 days, upon arrival, the room smelled nasty.We thought it might be from the 'outdated' AC, called the staff for help so they told us to turn the AC off. The smell was still there..The toilet was old and not at all what you'd expect in a 4star hotel. second day, we went out in the morning... More

Was this review helpful? Yes
Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you for taking the time to leave your opinion. We are sorry to read of your disappointment and of the service-mishaps. I hold our staff to high customer service standards which we normally do achieve, so I am very disappointed, as you are, that we have not shown this to you during your recent stay. For your information we... More

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Additional Information about Sheraton Brussels Hotel

Address: Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brussels Hotel 4*
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Also Known As:
Sheraton Brussels Hotel Belgium
Brussels Sheraton

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