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All 14 Saint-Josse-ten-Noode hotels

Sheraton Brussels Hotel

4.0 of 5 Hotel   |   Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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A recent review
4 of 5 stars reviewed yesterday
KrishOfUK Ayr, United Kingdom
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Ayr, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

It was due to BA recommendation and instinct that I decided to stay at Sheraton Brussels City Centre, with my family, despite few adverse comments The rooms were supposed to be old, but found them fairly well maintained and spacious with good beds. Checkin and checkout was smooth. Place was so central everything is available in the vicinity and all... More

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Athens, Greece
Top Contributor
61 reviews 61 reviews
61 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Stayed in this hotel a couple of times during the last few months for business at the EU institutions, only because I am a Starwood member and wanted the points. The last stay did nothing more than confirm my initial impression: This hotel is in a desperate need of a total refurbishment. The lobby is OK, but everything else is... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear John, Thank you for taking the time to leave your opinion on this website. We are sorry to read of your disappointment during your stay, and please be aware that that we are continuing to work with our owning company on the renovation plans for the hotel to start in the (hopefully not-too-distant) future. We do hope that you... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Was with my wife for a short 2 nights stay during our Europe holiday trip. We took the Eurostar from London to Brussels Midi station. Hotel location was right beside the Metro station and no problems getting from Rail station to our hotel using public transport. Check in was a breeze and hotel staff was very nice and courteous. Also... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you so much for taking the time to leave a review after your stay at our hotel last month. We are so glad to read that you overall enjoyed the Sheraton, including our renowned super-comfortable Sheraton Sweet Sleeper beds, and especially that you found our hotel staff to be "very nice and courteous"! We thank you for your recommendation... More

Bree, Belgium
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We prefer for years already this hotel to do our XMas shopping (in City 2 and environment) and to visit the XMas market. Perfect location, acceptable infrastructure and good staff. Ask for a room with view over the Ring or Adolf Max.

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you Jean for taking the time to leave a review. We are glad to read that you appreciate our great city-views, as well as our central and convenient location only a short walk from the Grand Place as well as the Christmas Market and main shopping areas in the city centre. We certainly hope to see you and your... More

Bangalore, India
Contributor
19 reviews 19 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A real 5 star hotel with good infrastructure and good food. Wifi needs a bit of improvement. Good room service and overall its clean and maintained nicely. At walking distance from Brussels Noord station. From airport easily catch a train to Brussels Noord, with frequency of 15-20 mins. Also a good souvenir shop at reception to get memories. Breakfast is... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you Nipanwar for your positive words and for taking the time to leave a review! We are glad to read that you appreciated our central and convenient location, and also that you enjoyed our food in general and our great Crescendo Buffet Breakfast in particular. I hope you had time to try our chef's 100%Belge specialities as well! We... More

Le Roeulx, Belgium
Top Contributor
70 reviews 70 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Can't ask for a better location and the service is very professional. Was in a double room. Room was run down and in need of a refurbish. Unfortunately, cleaning crew didn't do a good job between guests. Had to have the manager visit to fix. Which she did immediately. Internet and breakfast were included. Breakfast was ok, but nothing to... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear SeanB, Thank you for taking the time to leave a review and for noting our central and convenient location, as well as our team's commitment to providing "professional service" and as comfortable a stay as possible for our guests. We are continuing to work with our owning company on planning the upcoming renovation of our hotel to start in... More

Paris, France
Top Contributor
472 reviews 472 reviews
77 hotel reviews
195 helpful votes 195 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Typical Sheraton property from outside, it is an old hotel that has not been refurbished for ages. I'm usually staying at another Starwood property in town, Le Meridien, and end up here by mistake but it is clearly a first and last time. In spite of being upgraded on the back of my platinum SPG card to what is probably... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you for leaving a review. Please note that we are indeed continuing to work with the owning company on planning the upcoming renovation of our guestrooms starting in the (hopefully not-too-distant) future. We certainly aim to be better than you have described, and we do have many satisfied guests who write positive reviews on this website relating to our... More

Stoke-on-Trent, United Kingdom
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are clean and large. Yes the bathroom tiles are not what you would pick out for your own home, but is that a deal breaker? The bathroom was clean, it had hot water, a bath and shower and complimentary toiletries. Rooms have a separate seating area with table and chairs and tea and coffee making facilities. The swimming... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

THANK you so much, Ruth and Nick, for taking the time to leave a review and for letting the world know how much you really enjoyed staying at the Sheraton Brussels! Our "polite and helpful" staff are extremely appreciative of your kind and positive words of encouragement. It is great to know that our team's commitment is noticed. We certainly... More

Portland, Connecticut
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was typical of a Sheraton. Was difficult to park and due to traffic impossible to get there. For a Sheraton it is on par, no better or worst. Within walking distance of the town center. The wifi is no unlimited so that is a huge mistake for a large chain hotel. Wifi, breakfast should be included, and available... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Thank you for your review, we are glad to read that overall you found us to be a "good hotel"! We offer free internet in the lobby and public spaces as part of the Link@Sherton global program. In the guestrooms, wifi is included in the room rate for Club rooms and suites, and is offered at a very reasonable price... More

Dubai
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We attended a conference at this hotel and were shocked at the run down state and level of service. While the rooms are really large and the beds are incredibly comfortable, it does not overcome the negatives of the hotel. No security in lobby yet there are signs in the lobby to watch your belongings. The breakfast restaurant was terrible... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review

Dear Cricket Girl Dubai, We are very sorry to read of your disappointment. We have many satisfied and repeat guests, including the meeting organizers, and we apologize for the service deficiencies during your stay which have meant that you are not amongst those. We also apologize for the inconsiderate actions of our previous guests which were not fully picked up... More

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Additional Information about Sheraton Brussels Hotel

Also Known As:
Sheraton Brussels
Brussels Sheraton
Sheraton Brussels Hotel Belgium
Address: Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Saint-Josse-ten-Noode
#5 Luxury Hotel in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brussels Hotel 4*
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