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Sheraton Brussels Hotel

Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Sheraton Brussels Hotel
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5 of 5 stars reviewed 2 days ago
RudieRooo
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1,351 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had a great night at this hotel, yes the decor is a little dated but I quite liked it. Rooms were massive! So spacious with all you could need!! The receptions staff were very helpful, we had room service too which was lovely. Really great location for the main shopping strrets and grand palace. Overall very good.

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello RudieRooo, Thanks for your stay in January with your friends. Indeed, our central location as far as the main shopping streets & major sites in Brussels can hardly be any better! We are glad that you have appreciated our helpful staff, our lovely room service and our spacious rooms. So, we look forward to welcoming you back at the... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sheraton recently. For the rates being charged, their housekeeping falls way below standards expected of a Sheraton property. The furniture in the room is so badly mismatched & placed randomly in the room, with no thought whatsoever to aesthetics. There are only 2 plug points where one doesn't have to get down on all fours to... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Darlene L, Thank you very much for your recent stay at the Sheraton Brussels Hotel. Your detailed feedback has received our full attention and we are very grateful for the honesty and openness of your comments. The Executive Housekeeper will take immediate improvement actions and will reinforce our cleaning control program. Your room should have been done as you... More 

1 review
1 of 5 stars Reviewed 5 days ago NEW

Would not recommend to any one who cares about their bathrooms and cleanlines. Most of the couches were stained with what looked like some sort of fluid. Bags from past visitors were still in the closet. The staff did try to compensate everything but after all of the inconveniences the experience was awful. I would frilly recommend going to another... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Alejandro P, Thank you for staying with us earlier in April and for your comments. Please be assured that we have taken note of your remarks concerning the general conditions of the room and bathroom. We do apologize for any inconvenience this may have caused you. You probably read in the reviews follow up that we are in the... More 

Travelers are raving about these Saint-Josse-ten-Noode hotels

Thessaloniki, Greece
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We visited Sheraton Brussels during Christmas holidays.We stayed there for 6 nights to a family room which was spacious with 2 huge big beds and the beds were really comfortable.The room was hot during cold days and there was enough space for all our clothes and suitcases.The only problem was in the bathroom where we could not turn water to... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Georgia_Dimitris79, Thank you for your wonderful comment following your stay last year in December. You did a great description of your holidays in Brussels. In relation to your remarks concerning the water temperature, we have already replaced the shower head of some rooms and we are continuing to replace it in all our rooms. We look forward to welcoming... More 

NJ
Contributor
12 reviews 12 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Sheraton for 3 days….. As platinum member we were upgraded to 27 floor suite. Yes – the hotel is old and yes - it need some attention, but….. the room was so specious and clean so you do not pay much attention to 60-70’s décor. Club lounge – breakfast was very nice [by American standards], on Sunday we... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear b_traveler_1565, We are very happy that you enjoyed your recent stay with us and that you will recommend us! Thank you for your wonderful feedback. All the team sincerely looks forward to welcoming you back in the very near future. Thank you again & Warm regards, Marie-Anne Paolillo Executive Assistant More 

Riga, Latvia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Not bad, not excellent - just a decent hotel for good night rest. You get what you expect - clean rooms, tasty breakfast, very comfortable beds with nice bed linen. Unfortunately for both times I stayed there I haven't opportunity to use fitness centre and pool, but I love the idea, that hotel guests can use these facilities for free... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, SursurMai, for staying recently at the Sheraton Brussels Hotel and for sharing your genuine review. We definitively advice you during your next stay to use the Sheraton Fitness by core performance as it is available 24h a day and why not take a plunge into our unique room top swimming pool open from 6am to 10pm; free for... More 

ISTANBUL
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Sheraton Brussels is in the center of the city. Facilities and Restaurants are very good. Sheraton is also very close to restaurants and shopping malls. Business Facilities for meetings are excellent .

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maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, Sapanca, for your short and nice comment. We look forward to welcoming you for another meeting or a leisure stay with us. Kindest regards, Marie-Anne Paolillo Executive Assistant More 

Netherland
Contributor
20 reviews 20 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton needs urgently refurbishment. Just like its surrounding area which is currently under construction. Staff is friendly and helpfull. Rooms are outdated. This makes the price/quality out of balance. Not the place to be for a cosy weekend with partner and friends.

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you for your comments, especially about our friendly and helpful staff. You probably already read that we are in the initial planning phases for a general refurbishment. Actually no significant renovation works have started yet and we are still continuing the lengthy discussions with our owning-company on the plans for an overall renovation of our guestrooms and public spaces... More 

Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights in March. My room was a bit old but spacious with two king size beds equipped with quality matresses. Even though the room was a bit outdated the standard was fairly good. Airquality was very good but it was a bit noise from the street outside (a lot of sirens all day long). It struck... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear 112Gatsby, Thank you for your stay in March and for taking time to leave a review. We are glad that you have appreciated the comfort of our Sweet Sleeper Bed and the Sheraton Fitness situated on the 30st floor. We were very sorry to learn of your concerns about the noise coming from the street, especially the sirens. Note... More 

Bournemouth, United Kingdom
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this online with our flights through British Airways and was not disappointed. Rooms were a bit "dated" and bathroom could do with an upgrade but overall very pleasant. Room was spacious and beds big and comfortable. No complaints there Made use of the heated pool on the top floor which does offer great views of the city. Food, drinks... More 

Was this review helpful? Yes
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear Bradley C, We thank you very much for your stay in April with us and for your useful comment. The advices and tips you describe in the review are great for future visitors coming from Heathrow to Brussels and staying at the Sheraton Brussels Hotel. All the team sincerely looks forward to welcoming you back in the near future.... More 

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