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Sheraton Porto Hotel & Spa

#7 of 95 Hotels in Porto
Certificate of Excellence
Rua Tenente Valadim 146, Porto 4100-221, Portugal
Hotel amenities
Sheraton Porto Hotel & Spa
Best prices for: 1 room 1 guest
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Ranked #7 of 95 Hotels in Porto
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
d.currie Annan, United Kingdom
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1,173 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Annan, United Kingdom
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights a part of a tour,and we were suitably impressed with the size and standard of our bedroom,and the overall décor. I.I found it a bit soulless,as we had stayed in a boutique hotel in Lisbon,which had a lot of character.The breakfast buffet was varied and plentiful.The staff were very polite,friendly and helpful.As we were... More 

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Newcastle upon Tyne, United Kingdom
Top Contributor
113 reviews 113 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Reading some of the reviews on here I have to laugh - 15 minutes walk to the metro? In the middle of nowhere? Some people are clearly unable to read a map! The hotel itself isn't near the river which is where I think all the interesting spots are leading up to Trinidade metro, but it is just 5 minutes... More 

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Philadelphia, Pennsylvania
Top Contributor
68 reviews 68 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel is heaven! Truly beautiful, with glass elevators and sleek modern rooms, and exceptional service. The concierge was brilliant! We asked for directions to the subway and he spent 1/2 hour telling us about best shopping streets, restaurant streets and how to get around. Hotel is 10 min walk to subway which takes you everywhere you want to go... More 

Was this review helpful? Yes 1
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your preference and detailed comment, which we will share with our team, in particular the concierge and restaurant ones. We are looking forward to welcoming you again in the future. Best regards, Joana Almeida – General Manager More 

Nottingham, UK
Contributor
19 reviews 19 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Cannot recommend - had several issues with the service, and it really is way out of town (15 mins walk to nearest metro.........) Paid to stay on Club Level - poorest food & drink selection ever seen in a lounge. Staff very uninterested in feedback. Only blackspot in a fantastic week in Portugal.

Was this review helpful? Yes 1
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Guest, Thank you for your preference and opinion. We should be grateful if you could send us additional information in private, so that we can investigate what you mention. Please note that there’s a metro station 5 minutes walking from the hotel. We are sorry we could not meet your expectations, and look forward to hearing back from you.... More 

Fortaleza, CE
Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent two days at Sheraton and it is a wonderful Hotel. Free Wi-Fi. Beautiful panomaric elevators. Very nice breakfast and service. Our group just loved everything! Five stars with charm and elegancy.

Was this review helpful? Yes 1
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Nadya L, Thank you so much much for your preference and such a nice feedback, which we will share with our team. We are looking forward to welcoming you again. Yours sincerely, Joana Almeida – General Manager More 

Top Contributor
94 reviews 94 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

A member of starwood hotel group, has to my standards Great confort conditions. This hotel confirms that. Great rooms in Contemporary design, good location if you travel by car. From there you can hit the Foz with the best restaurants in Porto.

Was this review helpful? Yes 1
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your comment and preference. We are looking forward to welcoming you again. Best regards, Joana Almeida – General Manager More 

Stafford, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent three days here as part of a tour. The room was good, the service was excellent and we had very good breakfasts and evening meals. The only complaint I have to make was the long delay in getting into the restaurant as there was only one member of staff responsible for seating people which resulted in queues forming... More 

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SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Les H, Thank you for your preference and comment. We hope to welcome you again whenever back in Porto. Cordially, Joana Almeida – General Manager More 

Portugal
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

For the price of this hotel it's for sure worth it... Great gym and spa. And super modern structure. The breakfast impressed me tremendously, unlimited/ various types of breads. The service was one of the best~ Portuguese are great hosts~ coming from a Brazilian. A must in Porto

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SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Guest, Thank you for your preference and comments, which we will share with our team. It will be a pleasure to host you again in the future. Best regards, Joana Almeida – General Manager More 

London, United Kingdom
Top Contributor
78 reviews 78 reviews
58 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A comfortable room and quiet at night possibly because it was a taxi ride from anywhere! Taxis were cheap but there was nowhere to go for a walk. Fabulous breakfast. Dinner on first night great with only a few diners, but by the third night with many many more diners the standard was not so good. Very disappointing for such... More 

Was this review helpful? Yes 1
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Guest, Thank you for your preference and detailed comments, a very important contribution to the continuous improvement of the quality of our services. We shall be at your disposal should you reconsider your opinion. Cordially, Joana Almeida – General Manager More 

Haifa, Israel
Top Contributor
66 reviews 66 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Similar to previous reports, this is an excellent hotel, great location (somewhat away from the old city center and river but close to metro) with spacious clean room. Concierge as well as all other staff members are very helpful and have excellent English. The only reason to get 4 and not 5 rating is the cost of the buffet breakfast,... More 

Was this review helpful? Yes 1
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review

Dear Gallsrael, Thanks for your preference and comment, which we will share with our team, in particular the Concierge. For a future stay, please note that we have rates that already include breakfast. We shall be pleased to welcome you back soon. Yours sincerely, Joana Almeida – General Manager More 

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