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Vila Gale Douro

Lugar dos Varais - Cambres, Lamego 5100-426, Portugal (Formerly Douro River Hotel & Spa)
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Vila Gale Douro
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46 Reviews from our TripAdvisor Community

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Annapolis, Maryland
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 24, 2015

This was our worst hotel experience during our Portugal trip. Although the staff tries hard to be helpful but they're can't overcome the hotel's facility issues. We arrived the week after the Heating/Air Conditioning system went into heating mode, meaning that the rooms could not be cooled and we were told that there was nothing that could be done. Although... More 

Helpful?
Thank John F
VilaGaleHoteis, Gerente at Vila Gale Douro, responded to this review

Dear guest Thank you for your comment. We are very sorry that your staywith us was not within your expectations. At this time of year, the temperature low significantly in this region and at the request of several guests, we change the operating mode of the air conditioner. With regard to fire alarm, it wa an isolated incident that was... More 

Aylesbury, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 20, 2015

This hotel had only been open three months after refurbishment.It is in a great setting overlooking the Douro at Regua.We ate there once and the food was very good and reasonably priced.We were given a free bottle of local wine,which was most acceptable.The hotel is not cheap,but worth it because of the setting

Helpful?
1 Thank Angela S
VilaGaleHoteis, Gerente at Vila Gale Douro, responded to this review

Dear guest Thank you for sharing your comment. We hope to receive you in another opportunity in a next visit to the Douro region! Kindly, Vasco Parente More 

Lyon, France
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 2, 2015

Hotel just opened on May 30, 2015. Went there in late July, and workers still working on finishing touches (plumbing issues in the underground parking). Rooms all face the Douro river (opposite is Regua, not particularly a pretty view), and are very hot in the summer (especially since the air conditioning is automatically turned off when no-one is in the... More 

Helpful?
Thank extatick
VilaGaleHoteis, Manager at Vila Gale Douro, responded to this review

Dear guest We appreciate your comment about the Hotel Vila Galé Douro. For the points you had been kind enough to show us, we will certainly take them into account in order to improve our services, equipments and infrastructure. Hope to see you again in our hotel. Kinldy, Vasco Parente More 

Amsterdam
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 22, 2015 via mobile

We arrived at this hotel by accident (our car broke down), but the famous Dutch soccer player Johan Cruijff once said: "Every disadvantage has an advantage" and that well-known Dutch saying is great for our experience. Because we totally loved this hotel! It's just at the Douro river and all the rooms have a view on it. It's quite small:... More 

Helpful?
1 Thank paulvdlinden
VilaGaleHoteis, Gerente at Vila Gale Douro, responded to this review

Dear Guest It was a pleasure to receive you. Thank you for your nice words about our hotel. We hope to received you again, but not accidentally in this time :-) See you soon! Kindly, Vasco Parente More 

Middlesex, UK
Level Contributor
129 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed July 19, 2015

We stayed at the Vila Gale Douro hotel for 7-nights in July. Before I review the hotel it is important to note that reviews on TripAdvisor prior to May 2015 (up to 30 August 2014) are actually for the hotel under previous management when it was known as the Douro River Hotel. It has since been acquired by the Portuguese... More 

Helpful?
Thank EmmaDurnford
VilaGaleHoteis, Gerente at Vila Gale Douro, responded to this review

Dear guest, Thank you for the great comments you made about your stay at our hotel, particularly with regard to comfort, cleanliness, location and all services provided. The impressions you left on our team have left us particularly happy and encourage us to improve constantly. We hope to receive you again in Vila Galé Douro. Best regards, Vasco Parente More 

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