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Golden Residence Apartment Hotel

4.0 of 5 Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal
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Golden Residence Apartment Hotel
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Golden Residence Apartment Hotel
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428 reviews from our community

Traveler rating
    225
    153
    38
    6
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is about a 10 minute bus journey from the centre of funchal, with a bus stop right outside. We had a pleasant stay apart from it being very quiet in the bar, some evenings we were the only two there. Food was ok , good selection of starters but not a great choice of mains. Breakfast was plenty... More 

Was this review helpful? Yes 1
Leeds, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

I have been to quite few 4* hotels, but this one is by far the worst we've stayed in. The 'restaurant' food was a nightmare: poor choice, 'meals' were inedible and cold. I think they were preparing powdered soups and instant dishes at all times. Warnings in the restaurant that if you take food outside (like you'd like to commit... More 

Was this review helpful? Yes 2
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

Dear Madame, We were quite shocked with your review, as our Hotel is not at all like described. What can we do when we have (in our opinion) such an unfair comment? We feel quite insulted with your comments about our food and policies. We have very serious professionals working here! We have Chinese trainees – not underpaid staff –... More 

2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice location and close to town bus service at door morning breakfast front of the ocean that was the best time I think dinner was lil expensive but u have more choice just 5 min away from hotel well wifi doesn't work in hotel rooms so don't expect to wifi work in your room but u can use free internet... More 

Was this review helpful? Yes 2
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

Thank you for having chosen our Hotel for your holidays as well as for having shared your review with TripAdvisor readers. Please be sure that our main goal is to let our Guests know how special they are to us, and I’m happy that we had the opportunity to leave positive experiences throughout your stay. Concerning the Internet connection in... More 

Brno, Czech Republic
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed in this hotel for three nights during November and I can hardly say anything wrong about our stay. Location of the hotel: Location is just perfect, it is outside the city center, so no problems with traffic. Is situated on the rock with amazing views. The hotel is splitted into three blocks A, B and C, where... More 

Was this review helpful? Yes 5
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

Thank you very much for having chosen to spend your holidays at Golden Residence Hotel, we have truly appreciate your kind comments. Definitely it was a great pleasure to hear that you had an enjoyable time in our Hotel. Concerning the Internet connection in your room, we wish you should you have mentioned it to us, we would have gladly... More 

Tartu, Estonia
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 12, 2014

Quiet hotel on a cliff with nice indoor and outdoor facilities and attentive staff. The hotel is split into 3 blocks A, B & C (strange...), with C closest to the sea cliff which sits adjacent the hotel. A corridor on the lowest floor joins each block to the next. Block A is closest to the Forum shopping center (ca... More 

Was this review helpful? Yes 2
Bedford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 11, 2014

We booked to stay for 10 days at the Golden Residence after reading excellent reviews, but were very disappointed by the quality of the food (especially the breakfast), the unfriendliness and unhelpfulness of the staff, and the hidden charges. Hotel. The location was excellent, near to restaurants, cafes, shops, supermarkets, bus stops. The views from the sunbathing area were excellent... More 

Was this review helpful? Yes 6
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

Dear Guest, We would like to thank you for your feedback on your holidays. As already explained to you, the Golden Residence Hotel is divided into 3 buildings all interconnected (via corridors), which means that you do not need to cross the street to reach to any specific part of the hotel. We are environmentally friendly, as you might have... More 

Solihull, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2014

We came here in October 2014. This hotel is modern, clean, & has friendly staff on the whole (some could do with cracking a smile more often in the restaurant) We stayed B&B, the breakfast selection was good, but became a bit of a bun fight getting a table and moving round the breakfast bars.The outdoor pool area is very... More 

Was this review helpful? Yes 1
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

Thank you very much for your kind comment regarding your experience while staying at our hotel. Our guest’s opinions are always most valued and based on them we can keep our efforts to improve. On behalf of the Golden Residence Hotel team, I hope we have the pleasure of welcoming you back in a near future. In the meantime we... More 

Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 6, 2014

I went here for a week and loved every minute of my stay! I would rate this hotel as a 5* - everything was perfect. The rooms were spacious, clean, modern and quiet. Had everything you would need in a hotel room. The restaurant was lovely and clean with a variety of food for all tastes. The staff were very... More 

Was this review helpful? Yes 3
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

Dear guest, We have much appreciated your review regarding your stay at the Golden Residence Hotel. Thank you very much for making us your hotel of choice. Our main goal is to let our guests know how special they are to us, and I’m happy that we had the opportunity to leave you such positive and memorable experiences. Hopefully we... More 

Norway
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2014

We have stayed in this hotel a week, in building C. Booked hotel room with side sea view. Well, we got the last room of the bouilding, so I would not call it really sea view :-D You are more or less looking into somebody apartament opposite side. Which means dark room... Other then that room were clean, sauna, swiming... More 

Was this review helpful? Yes 2
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

Thank you for having chosen the Golden Residence Hotel for your birthday celebration, it is certainly a pleasure to know that you have appreciated our small gesture. Regarding your room, we truly believed that you would enjoy the upgrade made to one of our Inland Suites, which are bigger than the Twin room you have booked. We were disappointed to... More 

Reading, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2014

Could not fault this hotel, and struggle with some negative comments and complaints. What we paid, for what we got was excellent, and as good if not better than some 4* hotels elsewhere in the world. Lovely position, stunning views and well tended grounds convenient to get to Funchal and around the island. Staff all extremely pleasant and welcoming. Fantastic... More 

Was this review helpful? Yes 3
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review

We sincerely appreciate the fact that you have shared your experience of our services and facilities with TripAdvisor readers. On behalf of the Golden Residence Hotel team, I thank you for your kind words. Looking forward to the pleasure of welcoming you back to Madeira and to our hotel, we remain with best regards,. Arcília Martin Resident Manager More 

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Additional Information about Golden Residence Apartment Hotel

Address: Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Residence Apartment Hotel 4*
Number of rooms: 176
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Also Known As:
Golden Residence Apartment Funchal
Hotel Golden Residence Apartment
Golden Residence Apartment Hotel Madeira/Funchal
Hotel Style:
#9 Best Value Hotel in Funchal
#24 Family Hotel in Funchal
#25 Luxury Hotel in Funchal
#28 Romantic Hotel in Funchal

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