We booked this hotel via Mercury Direct a week before we went. I requested a garden view upgrade but was told it was not possible. To be fair we were given one by the hotel when we arrived. However it would appear that all the British visitors are given rooms in the wing of the hotel which never gets any... more

I am partialy disabled and found facitlities and staff excellent they couldnt do enough to help. Food excellent great variety and plenty.Rooms large and airy and very clean. The only fault I found was entertainment repetative, but good standard. Many facilities within easy reach of the Hotel. Cant wait to return. more

Visited this hotel in March 2008 and stayed for three weeks as a single traveller and I was so disappointed. I booked with Mercury Direct who state in their brochure that there is a SINGLES TABLE in the dining room, there is not and never has been, other single people I met also booked this hotel assuming the same. The... more

Good value Hotel. Clean and tidy and helpful staff. About 45 minutes walk from Funchal centre in the new tourist area. Hotel has free courtesy bus to main areas. Centre Commercial just across the road from Hotel with a Supermarket and Designer shops. Lots of Bars and food places nearby. Plenty of new Hotels and apartments still going up in... more

My wife and I were recommended a neighbouring hotel in Funchal when we stayed in Cyprus earlier in 2007, but having reviewed the rather damning TripAdvisor reports for the recommended hotel we opted for the Jardins d'Ajuda instead. We noted that historical (2006 and earlier) reviews of this hotel were generally off-putting, but recent ones (2007) were generally encouraging; so... more

I believed that the problem was already solved but is still full of live and dead cockroaches! For the staff it seams that is normal! more

I am most surprised by the terrible write ups that some people have given. I have stayed at this hotel on two seperate occasions, firstly in March 2006 and again in December 2006/January 2007when I was there for a month for christmas and the New Year. Whenever I stay here I also have a garden view suite room (first time... more

Have just returned from a week at this Hotel. Initial first impression in the reception and the immediate lift area is definitely of a tired hotel. However this needs to be ignorred and the focus should be on the quality of the room and overall standards of service throughout which are good. Recommend to have a garden suite as this... more

Huge room - with a sitting area, balcony, and kitchenette. The room was clean, as was the whole hotel. The only comment about the room relates to European hotels generally - they don't do non-smoking rooms - so there was a lingering smell of tobacco. The food was very good, and the staff freindly. The two pools were clean and... more