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Lti Pestana Grand

#12 of 88 Hotels in Funchal
Certificate of Excellence
Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
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1,090 Reviews from our TripAdvisor Community

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Traveler rating
    718
    285
    67
    16
    4
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225
657
23
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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    (272)
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There are newer reviews for Lti Pestana Grand
See the most recent reviews
Oxted
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

After landing we were driven though Funchal and got rather worried when we saw all the high rise hotels - but it was a relief when we arrived at Pestana Grand which had a wonderful location. Lovely welcome at reception and our luggage was whisked away to our room on the third floor with a marvellous view over the seaside... More 

Was this review helpful? Yes 4
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Bente D, Thank you very much for joining us. Were glad you had a nice welcome at the Grand and, that you have found the facilities and services provided, most appropriate for your holidays. We regret we did not match the pillow you so much mention and will do our best to have alternatives in the future. We hope... More 

Scotland, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel situated in a stunning location. Room was very spacious and spotlessly clean. Food was mainly buffet but really good, but the a - la - cart restaurants were absolutely first class. Madeira would give the Highlands of Scotland a run for its money, the views are breathtaking.

Was this review helpful? Yes 1
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Alex R B, Thank you very much for choosing the Pestana Grand for your holidays in Madeira. We are very grateful to receive such feedback from you and would share your compliments towards our team, they will certainly be pleased to hear. With kind regards and looking forward to see you again with us. Alberto Reynolds Unit Manager More 

Leven, East Yorkshire
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been coming to the Grand every year since it opened in 2004 and it continues to get better. With entertainment, four restaurants to choose from, a beautiful outdoor pool as well as an indoor pool with spa and treatment facilities, its an oasis of choices. In addition, for those that need a shopping fix, there is the nearby... More 

Was this review helpful? Yes 2
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Frankie0_1_11, Thank you very much for your loyalty to the Pestana Grand. We are happy to still have what it needs, to make you want to visit us year after year. It is certainly a personal pleasure to receive this kind of feedback from one of our regular guests. We hope to see you again soon and present our... More 

Linkoping, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent our honeymoon at Lti Pestana Grand and were positively surprised by the genuine and friendly service we received. The pool area was great and we were happy to discover a salt water pool rather than a chlorinated one. Breakfast buffet had the biggest variety we've ever seen and a chef ready to cook you an omelette of your... More 

Was this review helpful? Yes 1
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Salla87, Thank you very much for staying at the Pestana Grand. It really means a lot to us, being choosed for a special celebration as it was your honeymoon. It was a pleasure to be part of such important date and give you "The time of your life" while staying with us. We all wish a life full of... More 

Manchester, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent well equipped room with double balcony out of bedroom and living area and an added bonus of a roof top terrace to sunbathe on. We had full sea view room, with beautiful gardens to look down on. Very modern and clean. Towels changed everyday(even if they are a bit old and desperately need replacing) We loved our stay with... More 

Was this review helpful? Yes 2
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear cocktailCL, Thank you very much for your detailed review about the facilities, as well as the service provided from our team. We are aware that the towels need replacing and are taking correct measures to resolve this situation as soon as possible. We certainly will be waiting for your next visit and send our kindest regards to you and... More 

Alyth, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent a week at this hotel and had one of the most relaxing holidays I'vehad for a long time. Service is excellent, as is the food. The staff are very courteous and helpful and treat you with a smile. The beds are very comfortable, as are the bedrooms. The only improvement would be thicker and softer towels.

Was this review helpful? Yes 1
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Elizabeth S, Thank you very much for joining us for your holidays in Madeira. Your feedback did make our day and we are thankful for sharing it with us. In the name of our staff, we thank you for the compliments and send our kindest regards. Yours sincerely Alberto Reynolds Unit Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My girlfriend and I had a perfect stay. The staff were great and the pestana was fantastic and met all of my needs. I would have no hesitation in staying again if I visit Madeira, which is also a beautiful place. Keep up the good work Team Pestana

Was this review helpful? Yes 2
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Amrit L, Thank you very much for choosing the Pestana Grand for your holidays. It was a pleasure to read that, you had the most enjoyable time with your girlfriend and, that we have contributed in a very positive way. We hope to see you both again in the future and send our kindest regards to you and your... More 

Redcar, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two weeks at the LTI Pestana Grand and enjoyed our stay thoroughly. The room was spacious with a balcony. The staff were exceptional, ALL very friendly and polite. I have read some comments about the breakfasts, but we found them very good and I guess in the 2 weeks we managed to get an outside table 10 out... More 

Was this review helpful? Yes
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear boboneill, Thank you very much for choosing the Pestana Grand for your holidays in Madeira. We are happy to know that we have corresponded to your expectations, providing a most enjoyable time in Madeira. We thank you for the compliments towards the team and hope to have the pleasure of welcoming you back one day. Yours sincerely Alberto Reynolds... More 

Lauder, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from the Pestana Grand and for the life of me fail to understand the previous review in particular the negative comments regarding the gentleman who makes the omelettes!!! My husband had omelettes every morning during the two weeks he was there and certainly could not identify with the review. The gentleman was always very polite and... More 

Was this review helpful? Yes 2
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear AlyBallyBee, Thank you very much for staying at the Pestana Grand. We appreciate your concearn and value your feedback about one of our members that, is usually at the egg station, it really means a lot to us. All in all, we understood you had a most pleasant time at our hotel and, the services provided from the team... More 

Lincolnshire
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We have recently returned from a two week holiday at the Grand and thoroughly enjoyed our time there. On arrival we were upgraded to a very nice room which looked out onto the staff entrance which did not bother us as we only used the room to sleep in. The room itself was clean and very spacious and had we... More 

Was this review helpful? Yes 1
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear twotravellers_12, Thank you very much for staying with us. Were glad the upgrade was appreciated and, despite the location you enjoyed every minute of it. We would specially like to thank you for your concearn and feedback, regarding the attitude and service provided from our team, I shall share it with them personally. We do our best everyday, to... More 

Hotel Review Summarization

What travelers say

  • Sea view(10)
  • Very good(10)
  • Friendly and helpful(3)
  • Courtesy bus(3)
  • Evening meals(3)
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