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Lti Pestana Grand

#12 of 89 Hotels in Funchal
Certificate of Excellence
Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
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Best prices for: 1 room 1 guest
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Lti Pestana Grand
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Lti Pestana Grand
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958 reviews from our community

Traveler rating
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    263
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    4
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192
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Superb break in the wonderful Grand Hotel. Outstanding service from reception through to housekeeping. Friendly and relaxed atmosphere. Have already booked to return next year.I would highly recommend it.

Was this review helpful? Yes 4
Cheshire, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were back for our third visit to the Pestana Grand on Monday 20th April for one week, staying on a bed and breakfast basis. This is our favourite of the three Pestana Hotels we have stayed in during the past twelve years because of its wonderful location and restful ambiance. Check in was efficient and we were soon in... More 

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Pembroke, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We returned on Monday 27th April from this hotel and I would recommend it to anyone who wants to have a decent holiday, the hotel staff are all excellent and ensure that you have no problems whilst at the hotel, even though somebody had been booking meals and drinks against my room number when I explained to Claudia on reception... More 

Was this review helpful? Yes 3
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you very much for choosing the Pestana Grand for your holidays. Were glad to read that you had a nice and relaxing time with us, despite the incident with your room bill sorted out by Claudia at reception. We apologize for this situation and, we truly believe it was not on purpose that another guest signed the... More 

London, United Kingdom
Top Contributor
63 reviews 63 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our two weeks at the Grand, it is a clean, comfortable well appointed and spacious hotel with such polite and friendly staff it was a real wrench to have to leave to come home! The spa was our highlight, a great way to finish a day spent walking or sunbathing and it really contributed to our levels of... More 

Was this review helpful? Yes 2
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you so much for choosing the Pestana Grand for your holidays in Madeira. Were glad to learn that you enjoyed very much your two weeks stay and that, our facilities and most important the service provided from us was up to your expectations. The Grand is located in a priviledge are with really nice views to the... More 

Barnsley, United Kingdom
Top Contributor
103 reviews 103 reviews
55 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a week and were upgraded from a sea view room to a suite, which was pleasant, but not something we would pay for. The general ambience of the hotel is pleasant, the staff are helpful, pool gym and public areas are well maintained. It's in a position is on a lovely headland outside Funchal which makes the... More 

Was this review helpful? Yes 2
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you very much for your visit. Were glad that you enjoyed the offer to experience a suite at no extra cost located in the corner front of our hotel. We would also like to thank you for the compliments you made towards the facilities and service provided from our team. We regret that the offer in F&B... More 

Preston
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel well situated for trips to Funchal, with the hotel's own shuttle bus. Beautiful ground with large swimming pools and an indoor smaller one with the spa (latter includes a sauna and Turkish bath). We were in room 1412 with a fantastic view of the Atlantic and the pools and grounds. There are plenty of restaurants, and coffee shops,... More 

Was this review helpful? Yes 3
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you for staying with us once again. We are very pleased to hear your positive feedback and compliments in general, either hotel structure and service/courtesy from our staff. We hope to see you again in a near future and present our kindest regards. Yours sincerely Alberto Reynolds Manager More 

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was excellent in all ways, it was very well presented, has a high standard of cleanliness, upkeep and maintenance making it hard to believe its age. Staff are really excellent. The site is very well placed, being in a quiet and beautiful location, yet within 20 bus ride to the city centre. On top of this Pestana offers... More 

Was this review helpful? Yes 4
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you very much for staying with us. It is with personal pleasure that we read and thank you for your feedback, your praise and comments will be shared with the team. We are glad to have corresponded to your expectations and beyond and, hope to see you in the future. Until then, we send our kindest regards... More 

Beverley, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a week in Funchal staying in the Pestana Grand Ocean hotel. Room 1421 overlooked the side gardens but also had a good sea view. The room was spacious and light and immaculately clean, the bathroom had a bath with shower over and plenty of hot water. We received a warm welcome on arrival and found the staff... More 

Was this review helpful? Yes 4
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you so much for choosing us for your holidays in Madeira Island. We are glad to learn that, we have met your expectations in every way and you have enjoyed the side sea view room. I thank you for the compliments towards our staff, which is well appreciated and shall forward to every area of the hotel.... More 

Worthing, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very clean and well maintained. The staff are of the highest standard in courtesy, helpfulness and approachability. Bed linen and towels were spotless. The courtesy bus into town (Funchal) can get full before it gets to the Pestana Grand as it serves two or three other hotels before it gets to the Grand, but the service is... More 

Was this review helpful? Yes
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you very much for staying with us. We are happy to read that you have a nice and relaxing holiday with us and have found the friendliness and service provided from the staff on a high standard. Our hotel bus can get busy sometimes, this is also due to high occupancies in the Grand itself. We hope... More 

Glasgow, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was our first trip to Maderia as we were celebrating our silver wedding anniversary. We stayed between 6 -13 April 2015 and booked half board with a sea view. Arrived to a very efficient front desk who explanined the hotel facilities in detail. We travelled into Funchal via the courtsey coach which operates a frequent service.There is a shopping... More 

Was this review helpful? Yes 5
Alberto_Reynolds, Manager at Lti Pestana Grand, responded to this review

Dear Guest, Thank you for visiting us and Madeira is such a special date of your life. Were glad that you found the facilities and services provided up to your expectations and it's with pleasure that we read that, you plan already to return next year. With kind regards to you and family. Alberto Reynolds Manager More 

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