Four weeks ago my husband and I went to Madeira for three weeks. Via an agency we booked the Pestana Carlton Hotel in Funchal. Because we wanted some more information we sent an email to the hotel. Despite the fact that it was not a direct booking, the guestrelation-department reacted immediately in a very nice way. We booked a standard... more

Our stay at the Pestana Carlton Madeira earlier this month was an unexpected one. Following an accident in Porto Santo, we were airlifted back to Madeira and the hotel where we were staying (Pestana Porto Santo - wonderful place, read my review there) booked me a room at the Carlton. So, first impressions.... I arrived at the Carlon at 4am,... more

Exchanged our timeshare for a week at the Madeira Beach Club situated at the 5 star Carlton Hotel.On booking in we were surprised to find that we were charged 50 euros for "utilities" for 1 week.Our agents,RCI, knew about this but had omitted to inform us.We would have paid it anyway as the apartment was excellent.We had a 2 bedroom... more

The seaview room we had booked was spacious and kept very clean by friendly staff who always greeted you in passing. The bathroom had underfloor heating - lovely. We were B and B and having stayed in the same area before were familiar with nearby restaurants but on our first night decided to tryn the buffet dinner -- mistake !... more

Great hotel, staff, food and room excellent. Just one thing you might want to be aware of is the local restaurants will charge you for bread and butter, they will put it in front of you and charge between 4 and 6 euros I think that is far to high. but on the whole the resort was great. more

We were hugely disapointed with this hotel, its a 5* with 2* mentality. The management and the customer service are dreadfull. I could list individual incidents but it would take too long, but as example; surly and unhelpful staff, poor quality food, excessive pricing, typically your room tea & coffee is free for one day, thereafter 6 euros per refill... more

The hotel is located at a hotel area just outside the city, about 10 minutes walk from “downtown”. Near the hotel there are a number of restaurants, so you don’t have to go downtown every time to eat. The Beach Boulevard starts at the Lido hotel area (abt 1 km from the hotel) and goes along the waterline away from... more

we have stayed in madeira in another 5* hotel on two previous occassions but could'nt book for new year, hence we booked the carlton. on arrival we were told our room was ready but found the bed half made up and cleaning fluid left on side. we were baffled by the mini bar which contained four soft drinks and the... more

I have arrived on the 6th December and left on the 8th. 2 excellent nights at Pestana Carlton and 3 wonderful days at Madeira. The rooms were very well sized, cleaned and had a modern furniture. All the employees were extremely nice and yet, very professional. The pools were amazing. The outdoor pool, even on December was really inviting for... more