The staff were outstanding in their welcome. Rooms to be refurbished late this year. Our room faced the sea and was well kept but the bathroom smelled of mould. Could have been the jucuzzi bath, old and chipped, or the choice of lemon musty shower gels, not cleaned from pipes. Excellant breakfasts but other buffets poor and need an exciting... more

We were a party of 7 adults and 6 children. The room we received (Wife and 4 year old daughter) was excellent with a large balcony with Ocean view and sitting room. The bed was very comfortable. The staff in the fitness area/health club were very friendly particularly to the children. The restaurants in the local area are very good... more

Greeted by a sullen receptionist ( there were no porters ) , told where the lift to our room was, no help with bags . In our room was a 'welcoming ' bottle of water with a collar on it telling us to sip this water was€2.70! The towels were frayed. Dirty crockery remained by the poolside for three whole... more

Booked hotel through Expedia but checked on Trip Advisor just to make sure. Didn't arrive until late evening but check-in was very efficient, bags taken to the room. A superb choice for breakfast, available 7.30 to 10.30 am each day. Had a superior room which was very nice, with a sea view and overlooking the pool area. The size of... more

We have just returned from a week at the Tivoli which we throughly enjoyed. The hotel was clean and comfortable with excellent service apart from the guy in the cafe by the pool. He was so unfriendly, never smiled and we felt it was a huge effort for him to serve us. Unfortunately he was the first person we met... more

I have just returned with my fiance from a 7 night stay at the Tivoli Madeira. If you are looking for trendy don't go however if yiou want to relax its a good choice. Overall we had a really good stay, I will start with the positives; our room (339) wasn't big but it was comfortable , the firm beds... more

My sister and I booked our stay in Feb 2008 and we were aware that building works were going on around the hotel, but were told that major works would be finished as the new hotels would be ready for internal equipping by then. We requested a twin room away from any noise and were assured that this is what... more

Good location, easy access to beach,nice breakfast. Not bad SPA, but big pressure after relaxing procedure from therapist side - nice cosmetics, let's buy it now! I'll put it on your room! Next time - your cosmtics waiting for you, take it! it is annoying me and i have to loudly say NO! I don't need it! Why? it is... more

I'm lucky enough to have a job that takes me to Madeira quite frequently and I never tire of the place. My hotel of preference is the Tivoli Madeira. I normally have one of the suites and I must say they are sumptuous. The rooms are large, the bed is the biggest thing I have ever slept in, the decor... more