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The Flame Tree Madeira

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Beco da Amoreira, 26, Funchal, Madeira 9000-086, Portugal (Formerly Residencial Vila Camacho)
Best prices for: 1 room 1 guest
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The Flame Tree Madeira
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The Flame Tree Madeira
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185 reviews from our community

Traveler rating
    38
    61
    39
    32
    15
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19
109
16
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aboyne, Scotland, United Kingdom
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a last minute holiday with no idea what to expect. The hotel was quite small, just what we wanted. The rooms were small but had everything we needed. The staff were amazing so friendly from the managers to the restaurant staff to the domestic staff they couldn't do enough for us and we were soon on 1st name... More 

Was this review helpful? Yes 4
FlameTree1, Manager at The Flame Tree Madeira, responded to this review

Dear Joyce, Thank you for sharing your views about your recent stay at The Flame Tree Madeira, your feedback is very important to us. We are all delighted that you both had such an enjoyable time with us and look forward to extending The Flame Tree Madeira's hospitality to you in the future. Best regards, The Flame Tree Madeira Management... More 

London
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This quiet hotel has just changed hands and is in the process of upgrading the facilities at the time of writing. It's location means that you will either need to get taxis or buses to get to the main town unless you are fit enough to cope with the steep gradients. It is clean and tidy but the room decoration... More 

Was this review helpful? Yes 1
FlameTree1, Manager at The Flame Tree Madeira, responded to this review

Dear Guest, Thank you for your feedback on your recent stay at The Flame Tree Madeira. We are pleased that you found it good value for money. We are located 2km from the centre of Funchal, with regular buses passing on the main road and taxis available from Reception. It is a pleasant downhill stroll to Funchal from The Flame... More 

Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 2, 2015

We spent just one night at this hotel and although it is under new management it still has a long way to go . Our rooms were so basic, and small with very little natural light . No television or wifi and breakfast was not included in the price. The staff were polite but obviously under pressure. I wish them... More 

Was this review helpful? Yes 1
FlameTree1, Owner at The Flame Tree Madeira, responded to this review

Dear Guest, We are sorry to hear that you were not happy with some aspects of your short stay with us. The rooms you booked were standard rooms, without breakfast. We have many other room options, with both balconies and ocean views, and serve a delicious breakfast on our garden terrace every morning, which can be purchased locally if you... More 

1 review
5 of 5 stars Reviewed January 26, 2015

Since the Flame Tree Hotel has a new management many things have changed and probably will change. So you can forget most of the old reviews (before Dec 2014). The staff is very friendly and tries to help you as good as they can. The food was also very very good so if you can you should take the half... More 

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FlameTree1, Manager at The Flame Tree Madeira, responded to this review

Dear Benjamin, Thank you for your feedback regarding your visit to The Flame Tree Madeira. We are pleased that you enjoyed your time with us and appreciated the improvements that the new management team have made. We look forward to welcoming you to The Flame Tree Madeira in the future. Kind regards, The Flame Tree Madeira Management Team More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2015

New management of Vila Camacho: everything is excellent! The hotel is a welcoming place and the staff is very friendly and helpful. Very good also dinner and breakfasts including homemade products and Madeira fresh fruits.

Was this review helpful? Yes 2
Amine H, General Manager at The Flame Tree Madeira, responded to this review

Dear Valued Guest, We thank you so much for choosing the Flame Tree Madeira Guest House for your stay, and taking the time to share your feedback on Trip Advisor. We are thrilled to hear that you are happy with our services and new Management. We are looking to welcome you more and more often in the future. Should you... More 

Bristol, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 16, 2014

After we arrived we were told we had to pay extra if we wanted a balcony room (we had not been told this before). So we paid 16.95 euros each per night extra, which included breakfast and evening meal. The room we stayed in was very small with a tiny bed and basic furniture. The bathroom was also very small.... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 20, 2014

There were cockroaches in the bedroom and at pool and those were the ones we saw! Unhelpful and unfriendly staff. No sun loungers at the pool, they were in a pile at the side of the hotel broken and covered in danger tape Very expensive and poor quality breakfast. Dirty water being thrown over us when we were eating breakfast... More 

Was this review helpful? Yes 3
Prague, Czech Republic
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 4, 2014

The room we had was a simple room with two beds. The beds cannot be put together so not good for a couple stay. I am 200 cm tall and I could not fit into the bed. The breakfasts are very simple and are the same all week long. The service is super slow. Also the last day we stayed... More 

Was this review helpful? Yes 2
Senior Contributor
29 reviews 29 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 24, 2014

I booked a double room for one night and, as I read in the reservation, I was expecting to pay with Visa card. However, when I got there it was raining a lot and I was without cash. The staff told me they would let me sleep there if I pay with cash! So, I had to call a taxi... More 

Was this review helpful? Yes 2
Estreito da Calheta, Portugal
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 23, 2014

A great value place for a night or 2 in Funchal. The rooms are basic and the breakfasts are quite basic too. However, this hotel is just a very short bus ride from the centre of Funchal. The nightly rate is never too high so, always worth a consideration. There is a great place only a short walk away to... More 

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