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Choupana Hills Resort & Spa

Certificate of Excellence
Travessa do Largo da Choupana, Funchal, Madeira 9060-348, Portugal
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Choupana Hills Resort & Spa
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Ranked #9 of 88 Hotels in Funchal
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Kirstin J Aberdeenshire, United Kingdom
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aberdeenshire, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We've just returned from a 4 night break at Choupana Hills. From the moment we arrived the staff were friendly and helpful, and greeted us with a glass of complimentary prosecco. Check in was fuss free and the reception area has a luxurious feel to it. We were taken by golf buggy to our sea view bungalow which saved us... More 

Was this review helpful? Yes 1
Stirling, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Sitting way up in the hills above Madeira the Choupana resort offers something gloriously different with a feel more akin to a far eastern spa resort. Standard rooms in bungalows scattered across the hillside are private ( your terrace is not overlooked) big, well equipped and with a luxurious feel think hardwood and granite finished and nespresso machines. Staff could... More 

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chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, Thank you for your comment following your stay at choupana hills resort. On behalf of our General Manager, Ricardo Rodrigues, we thank you for your compliment. A team of excellence, has necessarily a remarkable director. We want to believe that this is how our guests see us. We look forward for your next visit. with our best regards... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As frequent travellers this is one of the best places we have ever stayed. Choupana Hills is set in an extremely tranquil location at c600m above sea level, it is a 15min bus/taxi ride to the port. The rooms are very zen, lovely comfortable bed that can be walked around completely, spacious balconies with sun Lounges and stunning views SE... More 

Was this review helpful? Yes 2
chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, What more can we say, if no thanks! You said it all! Each positive comment makes the team of Choupana Hills Resort & Spa feel more and more motivated and willing to do even better. We look forward to your next visit. With our best regards Choupana Hills Resort & Spa More 

Hereford, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Wonderful service, food and location. You were made to feel very special by all the staff and I was surprised to return from a day trip on my birthday to find a bottle of champagne and some cake waiting for us in our room.

Was this review helpful? Yes 1
chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, thank you for your review You are special, as every one of our guests individually. Is this one of our premises, treating our guests as unique. We look forward to your next visit. With our best regards Choupana Hills Resort e Spa More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a genuinely first-rate hotel. The rooms are very spacious and comfortable. The swimming pool area is extremely tastefully landscaped. The restaurant provided excellent food at very reasonable rates. The staff were very helpful and friendly at all times

Was this review helpful? Yes 1
chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, Thank you for your comment following your stay at choupana hills resort. It is with great satisfaction and sense of accomplishment that we received your comment. The best reward for all the staff of the Choupana Hills Resort is the satisfaction of our guests. You're right, our swimming pool and surrounding area are unique. We hope to see... More 

Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel placed a large illegitimate charge (~800EUR) on my credit card and denied having done so, even though documentation was provided. After being informed that a chargeback complaint would be filed with the credit card company the money was returned (1 week after being notified about the erroneous transaction, 2 weeks after the transaction was made) , but no... More 

Was this review helpful? Yes 1
chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, As you know, after all the exchange of emails with our General Manager, the situation reported was due to a error and was promptly restored. Of course this was a terribly mistake from one of our front office colleagues that did not pay attention and indeed charged twice to your card, meaning, your stay and another guest stay.... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Choupana Hills resort & Spa for one night of our holiday in Madeira to celebrate my Husband's birthday. We were so impressed by the personal attention given by all of the staff; we really felt that we were somewhere special. As our room wasn't ready when we checked in, we were offered a complimentary drink... More 

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chills, Choupana Hills at Choupana Hills Resort & Spa, responded to this review

Dear Guest, Thanks for your comment following your stay at choupana hills resort You're right you are special! All our guests are special and unique, we are always pleased to provide special notes in special celebrations. Your husband's birthday was a special event for us! We where pleased to be a part of this memorable moment and make it even... More 

London, UK
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located in a remote hillside, on an Island that we’ve never considered is what brought my partner and I to this place. On arrival the reception appeared to be understaffed but we were patient and the view from the reception overlooked the Funchal city area, so the wait wasn't so bad. Eventually when the lone staff member greeted us, clearly... More 

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chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, Thank you for your comment following your stay at choupana hills resort. Yes, you're right here we have the best of both worlds, tranquility, rest the breathtaking view over the Funchal Bay, but also means fast and needed to be at the heart of the hustle and bustle of the city. Our chef is as you say, attentive... More 

Basel, Switzerland
Level Contributor
202 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Choupana Hills is a beautiful resort hotel high up above Funchal amid a tamed jungle with stunning coastal views. The resort features two major buildings, housing the reception, spa, indoor/outside pool and restaurant alongside individual guest bungalows. We opted for a sea view bungalow and were in awe of the beautiful view over Funchal for the duration of our stay.... More 

Was this review helpful? Yes 1
chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, Choupana Hills Resort appreciates your comment. It's true, we offer our guests some of the best views over the Bay of Funchal. The questions that you point regarding personnel, caused us some awkwardness, but were duly noted and forwarded, with the certainty that it was a moment of inattention, and it won't happen again. We look forward for... More 

Costa da Caparica, Portugal
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went on our Honey Moon and had the Honey Moon Special Offer that included a meal at Hotel Restaurant and a chocolate massage at the Spa. Both experience where great. The meal was the chef choice, and he nailed it. The Hotel was very quiet, just with few people around, sometimes with the pool only to our selfs. The... More 

Was this review helpful? Yes 1
chills, Gerente de relações públicas at Choupana Hills Resort & Spa, responded to this review

Dear Guest, It is with great comfort and pride that we've received your comment. Special celebrations of our guests have an increased importance for us. We were very happy to know that your honeymoon was perfect and that Choupana Hills contributed to it. We look forward to your next visit at our resort, with the promise of more perfect experiences!... More 

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