Have just returned from a week in this hotel with my wife. Whilst in it's day it must have been really grand, I'm afraid the Palacio has lost its way. The main problem is that the hotel is closing in October 2006 for at least 2 years for a refurb. The staff have no idea of their future and are... more

We have just returned this week from our fifth visit to the beautiful island of Madeira which is like a second home to us now, it was also the third time we have stayed at the Maderia Palacio Hotel. Prior to our return there, I had read some reports on this site regarding the standards and levels of service at... more

Nice setting on the edge of town with superb public rooms. Guest rooms spacious and well equipped but would recommend paying the extra for a sea view. Good pool and pleasant gardens. Ample buffet breakfast. Restaurants for evening meals very good but like many hotels a little lacking in atmosphere and not inexpensive. Suggest using the so-called snack bar opposite... more

I stayed at this hotel over easter 2006. It is not the 5star hotel it claims to be,the bedrooms especially are in very poor condition. We learned from staff that the hotel is due to close for 18months for renovations and it certainly needs these. There are plenty of excellent hotels on Madeira unfortuneately we believed the holiday companies brochure... more

This was our secong trip to the Pallacio. We travelled with Strawberry world and were picked up at the airport in a Limo with a charming driver. The hotel staff remembered us from 4 years ago and gave us a lovely welcome. The public areas have been upgraded and are very smart. Our bedroom was clean and comfortable and had... more

I was expecting a 5 star hotel and on arrival everything appeared ok. We had our luggage taken up and car parked and were greeted with a bottle of Champagne. However the breakfasts were a major disappointment with all the hot food being cold, even when they first opened at 07:30. The staff were a mixed bag with some only... more

We also found this hotel to be more 3 star than 5. The food was very mediocre, I have stayed in better b&b's in England than this. Most of the staff were very friendly and helpful, but the beds were awful, and the pillows worse. We obviously made a very bad choice with this hotel and after 4 days were... more

We have stayed at the Madeira Palacio many times and have always enjoyed staying there, we have reccommended the hotel to many of our friends who have also returned. The staff are the hotels biggest asset and nothing is to much trouble for them, the views are fantastic the hotel is clean and comfortable without being stuffy. We will return... more

We booked this hotel through Expedia as a last-minute Christmas treat. Our main criteria were some measure of luxury and a well-appointed indoor pool and spa, should the weather keep us indoors. We were guided by previous Tripadvisor reviews. The Palacio came up trumps and we were delighted with our choice. The accomodation was more than adequate, and the customer-service... more