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Porto Santa Maria Hotel (Porto Bay)

Travelers' Choice award winner
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Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal
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1 room 1 adult
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Porto Santa Maria Hotel (Porto Bay)
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1,276 Reviews from our TripAdvisor Community

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There are newer reviews for Porto Santa Maria Hotel (Porto Bay)
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Level Contributor
142 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed August 15, 2013

Just had a lovely relaxing week week at the Porto santo Maria - smaller than some of the others in the group but if you want a location right in the old town it's perfect! Loads of restaurants on the doorstep and the cable car a few metres away!! Staff were helpful and friendly, especially Lina who was superb front... More 

Helpful?
2 Thank Alison23lufbra
Leamington Spa, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 15, 2013

Having been back several times to this hotel, I am pleased to say that the service is excellent as always. Ok - the building work was noisy at times, but this was not the fault of the hotel, who made sure that the staff (Leena especially) kept us informed at all times. The buffets were really good (I lost count... More 

Helpful?
2 Thank Kaz6474
Houston, TX
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed August 14, 2013

Some friends and I stayed at the hotel on a recent fishing trip (August 8th) in Madeira. Having traveled through most of Europe, I will say that this was one of the most enjoyable hotel stays I have had. The service and staff are tremendous - friendly, accommodating and in general they will provide whatever service you require happily, no... More 

Helpful?
1 Thank tagosto
Kenilworth, United Kingdom
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 12, 2013

The hotel is quite simply outstanding. The staff who don't immediately know the answer to your question know someone who does. They almost know what you want before you do. The rooms are kept spotless by an army of cheerful cleaners. As an adult only hotel, the pools were never busy, and the whole place has an air of calm... More 

Helpful?
2 Thank Ed H
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for your review on our hotel, we are glad that you enjoyed your time in Madeira and specially at the Porto Santa Maria. On behalf of all the staff thank you for your complements on the service the hotel provides. We hope to have your next visit soon. Best Regards, André Caldeira More 

Scotland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 10, 2013 via mobile

We returned to the Porto Santa Maria for the second time from 29th July to 5th Aug this year. The hotel is lovely - spotlessly clean and well maintained. The staff are friendly, helpful and very pleasant. Breakfasts were great with something to suit all tastes and the dining room was never too busy hence no queues. As previous reviewers... More 

Helpful?
5 Thank ScotlandMidge
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for your review on Porto Santa Maria, it makes all the Porto Santa Maria team happy to know that our guests enjoyed. And yes of course it also makes myself proud of the fantastic team that I have the pleasure of working with. We hope that we can continue our chat on your next visit. Best... More 

scotland
Level Contributor
196 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed August 8, 2013

The hotel has excellent facilities and is situated centrally ideally in old part of Funchal.The rating does not account for the building work as this is not the hotels fault. There is major building work going on to protect from flooding. It is obvious there is going to be varying types of work to result in the final end result.... More 

Helpful?
3 Thank walker50lion
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, We are glad that you enjoyed your visit to our hotel and hope that you do come and visit us again. We apologize for the uncooked chicken that you found in our BBQ and I have passed your review to our Chef in order to avoid that it happens again. Best Regards, André Caldeira More 

Inverness, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 30, 2013

First time in Madeira and we knew immediately that we had picked the ideal hotel location for us -all the staff friendly, very hardworking and accommodating, hotel room clean and lovely (included a mini kitchen which we did not expect but it was very handy), small but perfect gym; don't miss out trying the bubble pool and indoor pool which... More 

Helpful?
10 Thank MackintoshFamily
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 30, 2013

We have just returned from a weeks stay at this lovely Hotel. The setting , food and staff are all fabulous......however, the noise in the day was very loud at times as they are doing a lot of improvement work along the seafront. The Hotel compensated us for this with 10 euros pppd to use as we wished which was... More 

Helpful?
2 Thank Lyn J
Bebington, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 27, 2013

My wife & I visited Funchal on a cruise & checked out this hotel then. We went back for a holiday for a week in March 2013. Great staff, facilities, & food. We stayed B&B but ate in a couple of nights. The works on the promenade were never an issue & the view over the Atlantic was great, watched... More 

Helpful?
3 Thank Mal D
Ipswich, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 25, 2013

Our first visit to this lovely Island how we wished it had been for two weeks. The hotel was perfect lovely staff couldn't fault anything. There is some building work going on along the promanade but the hotel paid us 10 euro's a day each so a few beers or a nice lunch by the pool more than compensated for... More 

Helpful?
3 Thank 454angie
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