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Porto Santa Maria Hotel (Porto Bay)

Travelers' Choice award winner
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Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal
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Porto Santa Maria Hotel (Porto Bay)
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1,125 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Porto Santa Maria Hotel (Porto Bay)
See the most recent reviews
Shannon, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 7, 2013

Lovely hotel, fantastic position, rooms spotless, spacious and comfortable. The only issue was no option (even payable) of internet in the room. At least there was really fast internet in public areas, so not such a big deal. Otherwise, would gladly stay again and will recommend to friend.

Was this review helpful? Yes 4
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for your review! We are glad that you enjoyed your stay! Regarding the internet in the rooms it is an issue that we are working on it and hope to have everything up and running as soon as we can. Regards, André Caldeira More 

Preston, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 7, 2013

My wife and i spent Christmas 2012 at this superb hotel. From the moment we walked through the door till the time we reluctantly had to leave for home we were so well looked after with great attentive staff that just couldn't do enough for us.When we went to the restauaranf for our xmas eve gala dinner we were greeted... More 

Was this review helpful? Yes 2
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for sharing your experience at our hotel, it is a pleasure for all of us to read that our guests enjoyed their stay with us, specially during such an important time of year as it is Christmas. We as a team do our best for that to happen. Christmas at Porto Santa Maria is not only... More 

London, UK
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed January 6, 2013

Hotel operators and workers should always remember 2 very crucial things: (1) They are in the hospitality business which is dependent on the goodwill of guests and the types of experiences they want EACH guest to have and experience. (2) Prejudicial and negative discriminatory practices and attitudes should be left outside the hotel complex and never show their ugly heads... More 

Was this review helpful? Yes 10
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, We are sorry that you did not enjoy your stay at Porto Santa Maria Hotel. If you wish to choose Porto Santa Maria or any of the Porto Bay Hotels you will be very welcome. Regards, André Caldeira More 

Essex
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed January 6, 2013

Another wonderful stay with staff who are friends but still remain professional in their work. We were again greeted with hugs from staff who have been there as long as we have been staying. Victor and Carlos in the Captain's bar are complete professionals but also manage to entertain as they serve. It was also lovely to see Sonja and... More 

Was this review helpful? Yes 1
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you very much for your kind review! It is a pleasure to know that our guests enjoyed their time at the Porto Santa Maria hotel. Personally I would like to thank you for your visit and myself, Lina and the rest of the team hope to see you again next year. Regards, André Caldeira More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 5, 2013

We have just returned from a Xmas/New Year cruise, which stopped at Maderia (it felt like coming home). Having stayed last year at the above wonderful hotel, we felt we just had to go and say hello to the wonderful receptionist Maria. As we walked in, were greeted with her amazing smile, hugs and kisses all round. The hotel was... More 

Was this review helpful? Yes 1
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, It was a shame you visit was such quick visit but we will be here waiting for a proper visit to enjoy our hotel and our harbor terrace on the 3rd floor. Regards, André Caldeira More 

Preston
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 26, 2012

We had perfect pre christmas break . Lovely food beautiful room and really taken care of, fruit and water in room everyday.. sunshine too , and the Christmas lights and festivities were great . They know how to celebrate over there. There was some building work on the beach , but it didnt cause too much of a problem, and... More 

Was this review helpful? Yes 7
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, Thank you for you nice review of our Hotel, we are glad that you enjoyed your stay with us over Christmas. I must say that New Year's Eve up at the harbour Terrace was, as usual, amazing and we hope that you have the opportunity of watching it with us next year. Regards, André Caldeira More 

Sidcup, United Kingdom
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed December 26, 2012

This was our first visit to Madeira and were very fortunate to be staying at the "Porto Santa Maria Hotel" My partner thought everything was perfect from checking in through to checking out. Our room was beautiful and overlooked the hotel gardens, the buffet breakfast was amazing and one was truly spoilt for choice. The management and staff at all... More 

Was this review helpful? Yes 5
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for your review, we are glad that we were able to provide you with a nice holiday experience. I will pass your review to the team specially our Captain's bar team since I know they will enjoy reading it. See you soon. Regards, André Caldeira More 

Dumfries and Galloway, United Kingdom
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 22, 2012

This is a 'typical' good quality hotel with excellent food, nice rooms and very good service in the restaurants. The facilities are good, and the indoor pool has a small indoor/outdoor swimming area which is lovely to enjoy after dark with the water still very warm. The location of the hotel is also excellent, with Funchal centre, the many restaurants... More 

Was this review helpful? Yes 5
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank your for your time reviewing our hotel! We are glad that you enjoyed your overall experience. I am sorry that you felt that you had an impersonal experience. We try to make each and every guest personally welcome to our hotel. We have in our company another hotel next to the golf course called Porto Bay Serra... More 

cannock
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 20, 2012

We have just returned from our first ever visit to Madeira ,staying at the Porto Santa Maria,wow,the hotel,hotel staff & people generally are fantastic. The hotel far exceded our expectations & having a holiday rep handy nearly all the time was wonderful as for the last 18 years we have used time share,looking back that was a waste of time... More 

Was this review helpful? Yes 4
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for you nice review! We are glad when we are able to cause a good first impression and will be here waiting for your next visit to Madeira. Regards, André Caldeira More 

Norwich, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 3, 2012

So pleased we chose this hotel. Brilliant location in the old town. Excellent staff, nothing too much trouble. Bar tenders happy and cheerful. Live music in the bar area each evening. Good size room, spotlessly clean, very comfortable beds, slight problem with patio door dealt with immediately. Kitchen area with fridge, sink, 2 hotplates, china, cutlery glasses etc. but we... More 

Was this review helpful? Yes 5
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, Thank you for sharing your Porto Santa Maria experience with others, we are happy that you enjoyed your stay with us. Maybe on your next visit we can tempt you with the our restaurants' specialties for your evening meal. Regards, André Caldeira More 

Hotel Review Summarization

What travelers say

  • Old town(51)
  • Sea view(31)
  • Cable car(23)
  • Very good(22)
  • Junior suite(5)
  • Ground floor(4)
  • Small kitchenette(4)
  • Friendly and helpful(4)
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