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Porto Santa Maria Hotel (Porto Bay)

Travelers' Choice award winner
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Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal
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Porto Santa Maria Hotel (Porto Bay)
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1,064 Reviews from our TripAdvisor Community

Traveler rating
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    235
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (419)
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There are newer reviews for Porto Santa Maria Hotel (Porto Bay)
See the most recent reviews
Baildon, United Kingdom
Top Contributor
103 reviews 103 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 25, 2012

this hotel is a real gem good flat loction on the prom if you are not so mobile our room was big with kitchnette and sea view great for views of harbour worth the extra breakfast was a buffet with sausage bacon etc and cold dishes the only hotel on prom in funchal and is just a short stroll away... More 

Was this review helpful? Yes 3
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for your review! We are happy that you enjoyed your stay at Porto Santa Maria and hope to have the pleasure of welcoming you back. Regards, André Caldeira More 

Rustington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 24, 2012

Our 6th Visit to this wonderful Hotel, great staff and everyone is so helpful. Have never felt so relaxed anywhere. Since last year small changes have been made to keep it to date and they listen to their patrons e.g clock radios with ipod dock been added to the room. It is spotlessly clean. Love the indoor pool (and there... More 

Was this review helpful? Yes 2
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, Thank you for the time reviewing Porto Santa Maria! We are very happy that you enjoyed your stay with us and will be here welcoming you back on your next visit. regards, André Caldeira More 

Ayrshire
Top Contributor
56 reviews 56 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 24, 2012

I don't think I can add much to what other reviewers have already said! This is simply a fantastic hotel in which to spend a week....or more! We spent a most enjoyable week here in a ground-floor room, which was really convenient. A nice balance between the best sea-view and garden outlook. There was even a little gate from our... More 

Was this review helpful? Yes 2
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you for review! I will pass your comment to Lina since I know she will be happy to read it. We are glad you will consider us for a next visit and if you need any assistance with your booking please contact us. regards, André Caldeira More 

kent
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2012

We have just got back from 8 day`s at this hotel,check in was swift and reception helpful as we had arrived 4 hours before our room was available,our luggage was taken away and we were told to enjoy the hotel while we waited.Sea view room is a must-this also allows you to see the liner`s in and out of the... More 

Was this review helpful? Yes 1
Liverpool, England, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 23, 2012 via mobile

Situated in old Funchal this hotel offered in our view the best mix of location for day trips out, evening meals out and a great view when chilling between trips out. It delivered all of this and more with excellent service and friendly staff across all levels. The sun terrace was a great bonus offering excellent views of the harbour... More 

Was this review helpful? Yes 1
Nuneaton, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 21, 2012

We booked this hotel with Thomas Cook after finding it in their Style brochure. It also happened that it was a couple of hundred pounds cheaper than with Tomson! The bonus for us was the 'Adults only'! We had to wait a fair while to check in as there was a queue but before we had even checked in a... More 

Was this review helpful? Yes 2
Penrith, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 18, 2012

This hotel is ideal for those with mobility problems as it is on the level and close to the old and new town. I booked a garden view room but the rooms do not overlook the hotel garden only a local community area which is frequented by drop-outs and noisy card-playing locals. Next to the hotel is a water treatment... More 

Was this review helpful? Yes 6
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, We are sorry that you were no satisfied with you holidays at the Porto Santa Maria. We have taken duly note of your comment and will take action, although we were caught a bit by surprise since we have no record of any complaint regarding any bad smell from outside nor from the pillows. But as stated before... More 

Hong Kong
Top Contributor
54 reviews 54 reviews
39 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed September 17, 2012

Arrival process: I arrived at the hotel at around 2:00 pm after a 35-minute ride from the airport. The hotel is located near many of the island’s main attractions. Near the main door, there is a plaque denoting the hotel’s four-star status, however no employees greeted me and there was no bellboy to help me with my luggage. Only two... More 

Was this review helpful? Yes 10
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, We are sorry that you didn't have a positive experience while staying at the Porto Santa Maria Hotel and have carefully read your review in order to understand why we weren't able to fulfill your expectations. I would like only to point out that as you said the check in was busy when you arrived but your process... More 

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 16, 2012

Having enjoyed three separate weeks at Porto Bay’s place in the Algarve over a fairly short period, and with surprisingly positive memories of a fortnight in Madeira’s answer to Fawlty Towers a dozen years back, we decided to give the Porto Santa Maria a try. We were not disappointed. We left Glasgow airport on the most hideous July morning in... More 

Was this review helpful? Yes 3
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, Thank you for reviewing Porto Santa Maria! We are happy to read that you enjoyed your stay with us and will look forward for your visit next year. Maybe we can tempt you to try our restaurant which I am sure you will no be disappointed! Regards, André Caldeira More 

Epping, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2012

From the time we arrived it was fantastic,free frowers and champane in room.Could not fault any staff.All hotel spotless.Best holiday hotel we have stayed in.Hope to be back next year.The lady assistant manager was fantastic,taking time to talk to many guests.Madeira is so clean and great sights to see.

Was this review helpful? Yes 1
AndreCaldeira, Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review

Dear Guest, thank you first of all for choosing us for you honeymoon, which we hope will always be treasured in your memory and secondly thank you for sharing your experience, we are glad that you enjoyed your stay and we hope to welcome you back next year. regards, André Caldeira More 

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