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Pestana Village Garden Resort Aparthotel

#24 of 89 Hotels in Funchal
Certificate of Excellence
Estrada Monumental 194, Funchal, Madeira 9000-098, Portugal
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Pestana Village Garden Resort Aparthotel
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Pestana Village Garden Resort Aparthotel
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444 Reviews from our TripAdvisor Community

Traveler rating
    218
    180
    36
    7
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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There are newer reviews for Pestana Village Garden Resort Aparthotel
See the most recent reviews
Devon,England
Contributor
20 reviews 20 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 31, 2012

We have just returned from 3 weeks at the Pestana Village having previously stayed at the Pestana Promenade and the Porto Mare.Perhaps it was because the hotel was full(Approx 80% German with the rest French,Scandinavian,Portuguese and British) but we didn't enjoy our time as much as we had at the two previously named hotels.The food was the standard breakfast buffet... More 

Was this review helpful? Yes 3
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, We would like to take this opportunity to thank you for choosing our hotel for you stay in Madeira Island. We honestly regret the fact that we did not meet your expectation. We have take in consideration all your comments and assure you that we will do our very best to improve on them. With kind regards. More 

Cape Town Central, South Africa
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 30, 2012

A beautiful little hotel/resort. The apartment was spacious (we were 5 adults) with all the basic things we needed in the kitchen. Close to town (quick hop on the bus or a 20 minute relaxed walk). The is a Spar a few minutes down the road where you can get your everyday items instead of going into town to shop.... More 

Was this review helpful? Yes 1
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you very much for your comments on your stay with us. We look forwrad to welcoming you back. More 

Helsinki
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 7, 2012

Pestana Village is 100% recommended. I have to start with these words, because I truly mean it. First of all I want to give as many stars as possible to the lovely service on this hotel. They are SO friendly, everyone, starting from the person welcoming you to the breakfast, to the cleaning lady knocking on your door after it,... More 

Was this review helpful? Yes 5
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, First of all thank you for your kind words on your stay with us. It gave us great pleasure to read them and we will pass it to our hotel team. In regards to your comment on the Wifi, we have taken it in consideration. We look forward to welcoming you back. More 

Perth, United Kingdom
Top Contributor
96 reviews 96 reviews
42 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 27, 2012

We have stayed at the Pestana MiraMar previously and booked for the Pestana Village this time for a short break of a week. The Village is set in the most beautiful gardens and the apartments are a good size, ( we had a one bedroom/one bathroom one ). The staff are extrememly helpful and were able to deal with all... More 

Was this review helpful? Yes 4
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, We are very happy happy to know that you have had an enjoyable stay with us. Hopefully the temperature will be warmer on your next visit as it was unusually cold this year. We look forward to welcoming you back. More 

Grimsås
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2012

We decided to go to Madeira, less than a month before the stay there. I had heard about the island many times, and said to my husband... Madeira is plave to visit when we are retired. But why wait ....? I chose Pestana Village because of the garden. Another reason was the possibilty to have half pension only for days.A... More 

Was this review helpful? Yes 2
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you very much for choosing the Pestana Village for your first stay in Madeira Island. We are very happy that you were not disapointed with your choice. We are very proud of our award winning gardens and we do take good care of them. We look forward to welcoming you back. More 

Somerset
Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 6, 2012

Stayed here for 3 weeks in January on a B &B basis.On arrival given a voucher for drinks at the pool bar as room not ready. When given the key for room were told we had been upgraded and found that from our 2nd floor balcony(sun all day)had views over looking the sea. Breakfasts had amazing choices-hot food, meats &... More 

Was this review helpful? Yes 5
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you very much for your kind comments on your stay and our services. We will pass this review to our employees, including Micaela. We look forward to welcoming you back. More 

Norwich, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 3, 2012

I have stayed at the Village in December/January for 4 consecutive years now. It is a lovely location and it has beautifully kept gardens and is spotlessly clean. The only drawbacks are that the the restaurant food is average but expensive and the bars on the site are also very expensive. This means that the areas where you would socialise... More 

Was this review helpful? Yes 6
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, First of all we want to thank you for trusting us with your fourth stay in Madeira Island. In regards to your comments to the food and beverage prices and quality, we would like to let you know that we are renewing the menus and reviewing the prices, in order to adjust the offer to our guests demands.... More 

Sussex, England
Top Contributor
112 reviews 112 reviews
36 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed January 20, 2012

We spent a week at the resort in a very comfortable and well-equipped 2 bed appartment with kitchenette. The grounds were beautiful and the view from our appartment was spectacular. The only drawback for us was the miserly attitude of the company to their guests. If they can charge extra for it, they will! Examples: over €21 for 2 local... More 

Was this review helpful? Yes 3
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you for choosing our hotel for your stay in Madeira Island. In regards to your comments to the charges for the telephone and wifi, please understand that these services are suplied by an outside company and we also have to pay for them. We do charge for the car park, otherwise we would not have enough space... More 

Yorkshire
Top Contributor
94 reviews 94 reviews
62 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 16, 2012

Like other reviewers we enjoyed the intimacy of this hotel, compared with the larger more modern cousins in this group. We had a beautiful room, (Superior Studio) at the front, overlooking the sea (and the Reid's Hotel!) and enjoyed great peace and quiet. We stayed 2 weeks over Christmas and New Year with a package from Jet2, and have to... More 

Was this review helpful? Yes 5
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guests, We are very happy to know that you have had an enjoyable stay with us. We will pass your kind comments to our Hotel Team, which we thank you for. We are looking forward to welcoming you back. More 

Harrogate, UK
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 10, 2012

Needing a sun break from North Yorkshire, UK, we picked Madeira as our destination of choice for Christmas week. We reviewed many properties on Trip Advisor and picked Pestana Village because it seemed smaller and more intimate than some of the huge resorts. We really enjoyed the room and the atmosphere of the resort. They had plenty of activities and... More 

Was this review helpful? Yes 2
LilianaSilva, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, We are glad that you have chosen the Pestana Village for your first trip to Madeira Island. New Year's Eve is really special here in the Island and surely you will not be disapointed if you decide to come. Hopefully you will stay with us again. We look forward to welcoming you back. More 

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