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Pestana Village Garden Resort Aparthotel

#27 of 87 Hotels in Funchal
Certificate of Excellence
Estrada Monumental 194, Funchal, Madeira 9000-098, Portugal
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Pestana Village Garden Resort Aparthotel
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575 Reviews from our TripAdvisor Community

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There are newer reviews for Pestana Village Garden Resort Aparthotel
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Dunstable, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 8, 2016 via mobile

Had two week break. Friendly staff, comfortable room, nice pool and fitness area. Weather was a bit changeable first week brightening during the second. Lovely island - like Jurassic Park without the beasties. Wonderful flora and fantastic walks especially the mountains. Celebrated my birthday there, staff served us bubbly at breakfast and when we returned that evening a bottle was... More 

Helpful?
Thank Peter P
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you for visiting the Pestana Village during the special moment of the celebration of your birthday. The Island of Madeira is the best destination for this type of celebrations and Pestana Village one of the best choices to stay because of our location, gardens and walks. Your kind comments were shared with all the staff members, who... More 

Somerset
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed January 7, 2016 via mobile

6.3 The location of this hotel was great and most staff were fabulous. Breakfast fine. The gym and indoor jacuzzi were nice. The bars and communal areas are lovely. The Miramar Happy Hour had half price cocktails in a very nice setting but hardly any customers and a really grumpy barman (maybe that's why there are no customers in there... More 

Helpful?
2 Thank CheddarCharlie
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Pestana Village. I am sorry that your experience at the room did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Village we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.... More 

Hereford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 6, 2016

We spent 10 days over Christmas and New Year (2015/2016) in this lovely hotel. All the staff went out of their way to be helpful and courteous, we were particularly impressed with their command of English. Our room was lovely with a balcony overlooking the beautiful gardens and the sea, it was nice to have the kitchenette where we could... More 

Helpful?
Thank Lesley S
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guests, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Village. We are delighted to hear you had a great time with us and enjoyed our location, restaurants and gardens. We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your... More 

Torquay,devon
Level Contributor
43 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 5, 2016

We have stayed here 3 times and it keeps getting better. The facilities are very good, the gardens are spectacular quite unlike anything we have seen at other timeshare resorts. The quantity and quality of the planting is outstanding. There is an air of peace and tranquillity throughout the resort. The public areas are adequate if a little tired now,... More 

Helpful?
Thank loopylin572
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guests, Thank you very much for your review shared on tripadvisor and your loyalty to the Pestana Village. It is a great pleasure to have you coming back and enjoyed the great quality of service we are offering. We are looking forward to welcoming you back soon. Sincerely, Tiago Gouveia | Unit Supervisor More 

London, United Kingdom
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed December 30, 2015

i've just returned for a week long holiday over Christmas, visiting relatives in Madeira, with my wife and daughter - the hotel is charming, rather quaint, with tremendously polite, caring and multilingual staff. it is a bit dated in its decor (still have proper keys to the bedrooms...), which is noticeable in the carpets, bathroom facilities and overall furniture. the... More 

Helpful?
1 Thank Fredy_Marx
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guests, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Village. We are delighted to hear you had a great time with us and enjoyed our location, restaurants and staff. We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your... More 

Aidlingen, Germany
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 30, 2015

I returned to the Pescana Village because I was there 10 years earlier and was very pleased with it. We enjoy the quietness around the hotel, even though it is on the main road. We had a superior room but I think the bathroom could do with some renovation work. The breakfast was fine with a good selection of items.... More 

Helpful?
Thank ronell1001
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Madeira again, so we can have the pleasure of hosting you again to offer “Memorable Moments”. Kind regards, Tiago Gouveia | Unit Supervisor More 

Leeds
Level Contributor
133 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed December 22, 2015

We did get this for a really good price so in terms of value for money it is very good. The location is excellent, just a ten/fifteen minute walk to the town and harbor and 10 minutes to Lido in the opposite direction. Lots of nice restaurants in the vicinity. The staff were very helpful and polite, particularly Michaela who... More 

Helpful?
Thank flyrobfly
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you for posting your review on tripadvisor regarding your recent stay with your family. I have addressed your compliments especially to our staff. We are glad to know that your experience at Pestana Village was excellent and we look forward to welcoming you back to Pestana Hotels & Resorts. Kind regards. Tiago Gouveia | Unit Supervisor More 

Leeds, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 22, 2015 via mobile

We had an enjoyable stay here with my hubby and baby. The hotel provided cot, high chair in room and there was also a microwave, fridge and hob. The location is nice with restaurants near by and Funchal centre 20min walk away (very hilly) We felt the hotel wasnt a 4* as it needed the extra qualities such as the... More 

Helpful?
Thank chirelle s
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Your feedback is very important for us and future Guests. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us. We would like to take this opportunity to invite you to... More 

Cambridgeshire, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 15, 2015

We had a really nice time at this resort. The facilities were excellent - clean and functional and all nicely presented. We ate at two restaurants on site and both were good value though very different. There are plenty of alternative restaurants nearby and Funchal is a walkable distance too although there are plenty of taxis available outside the entrance.... More 

Helpful?
Thank anncO9313DJ
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Pestana Village. It is always a pleasure to receive positive feedback. We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website. Looking forward to welcome you in Madeira in a near future, Tiago Gouveia | Unit... More 

Madeira Islands, Portugal
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 9, 2015

I would like to rate the Village higher but there was a major problem with our Half Board option. Due to low occupancy the Buffet Dinners were cancelled and guests were directed to use the other 3 restaurants on site. For most guests this may not have been an issue but for those with different dietary requirements (we are vegetarians)... More 

Helpful?
Thank ScotsGrey
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Your feedback is very important for us and future Guests. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us. We would like to take this opportunity to invite you to... More 

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