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Pestana Village Garden Resort Aparthotel

#23 of 88 Hotels in Funchal
Certificate of Excellence
Estrada Monumental 194, Funchal, Madeira 9000-098, Portugal
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Pestana Village Garden Resort Aparthotel
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472 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gillingham, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here in March and unfortunately the weather was very poor - rain/mist/heavy cloud cover for 5 out of the 7 days we stayed. Our room was very pleasant but very dark due to the trees outside our balcony and because of weather we continuously had the lights on. We found the complex very clean and very well looked... More 

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Andover, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the pestana Villiage In July Clean hotel Lovely friendly staff Our room was on the the forth floor with a lovely view No air conditioning in room just a ceiling fan which was not sufficient as it was 28 degrees The Hotel charges 2 euros a day for a safe key which is just another way of getting... More 

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Warwick, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We have recently returned from a weeks holiday here and found it to be totally relaxing. The hotel and grounds were spotless. All staff were very friendly and nothing seemed to be too much trouble. From the welcome drink on arrival to the complimentary bottle of champagne in our room(we celebrated a big birthday whilst we were here!) we couldn't... More 

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PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest , Thank you for visiting the Pestana Village during the special moment of the celebration of your birthday. Your kind comments were shared with all the staff members, who were happy to know of your satisfaction. Kindest regards, Tiago Gouveia | Unit Supervisor More 

Manchester, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is excellent, its has lovely surroundings with gardens, flowers, trees in the grounds and is very peaceful, and makes for a very relaxing holiday. We upgraded to a junior suite in order to get a separate bedroom from the living area, it was well worth it to get the extra room. The kitchen area was basic and a... More 

Was this review helpful? Yes 1
PVMH, Gerente at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Village and share it with other travelers. We were delighted to learn you had a very enjoyable time with us! Thank you for your very kind comments regarding our restaruants, hotel facilities and staff. We hope to have the opportunity... More 

Funchal, Portugal
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

this is my second visit to this hotel my first stay was very good and l did enjoy it the fascillities are good but unfortunately my stay at the hotel has not been so good this time l booked a room with a garden view and on arrival was told l was not getting the room l booked the maid... More 

Was this review helpful? Yes 2
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Ms. Elizabeth M, Thank you for taking the time to tell us about your stay at the Pestana Village. I am sorry that this time we did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Village we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.... More 

Reading, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here with fiends in their time share apartment. Very spacious we had a 2 bedroom on the top floor. View was amazing - sea and plants in the daytime , twinkly lights in the night. Very clean and well equipped kitchen Lovely pool areas. Cocktails in Happy hour at the poolside bar brilliant value . Not a huge choice... More 

Was this review helpful? Yes 2
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Village. We are delighted to hear you had a great time with us and enjoyed our accomodations, pool areas and bar facilities. We are looking forward to welcoming you back in a near future. Sincerely, Tiago Gouveia | Unit Supervisor More 

Brixham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a lovely hotel, it maybe slightly dated, but we were very happy to have stayed there. The staff were lovely and very helpful. Because the hotel is linked with the Miramir next door you can use their facilities and also the seaside location of the 5 star Charlton which is just across the road. The only downside is... More 

Was this review helpful? Yes 2
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you for posting your review on tripadvisor regarding your recent stay . We are glad to know that your experience at Pestana Village was excellent and we look forward to welcoming you back to Pestana Hotels & Resorts. Kind regards. Tiago Gouveia | Unit Supervisor More 

Rutland
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The apartment was clean and well equipped but infested with cockroaches that the hotel seemed to deem acceptable and one of those things. I appreciate the wildlife but not inside the apartment. The gardens are well maintained and beautiful. Construction work was well hidden and discreet. The food however was inconsistent and sometimes awful. The hotel staff were miserable and... More 

Was this review helpful? Yes 2
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Pestana Village. I am sorry that your experience at the did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Village we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please... More 

Sidcup, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The only reason we have graded this with 4 stars is because we did not have air conditioning in our room, which was 100% our fault as we did not realise when we booked this. We travelled in June and it was not such an issue although we did have to sleep with the balcony door open which was okay... More 

Was this review helpful? Yes
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, Your feedback is very important for us and future Guests. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us. It was real pleasure having you as our Guest and to... More 

Horley
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This was our first visit to Madeira and we were not disappointed. We were a little confused with the room descriptions so decided to book a Double Studio Superior with a sea view. We were more than pleasantly surprised when we entered our room. Not only was it spacious with a King size bed, it had a large bathroom with... More 

Was this review helpful? Yes
PVMH, Manager at Pestana Village Garden Resort Aparthotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Pestana Village. It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you again. I will share your comments with our team, who I am certain will be encouraged by your remarks. Pestana Village continuously strives... More 

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Hotel & grounds (82)
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Room/suite (55)
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Amenities (58)
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Junior Suite (33)
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Miramar Indoor Pool (12)
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Miramar Pool (10)
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Studio (22)
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Superior Room (23)
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Village Pool (18)

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