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Pestana Casino Park Hotel

Hotel website
Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
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15% off room rate
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Pestana Casino Park Hotel
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    1,669 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (456)
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    Cambridge, UK
    Level Contributor
    77 reviews
    26 hotel reviews
    common_n_hotel_reviews_1bd8 132 helpful votes
    4 of 5 stars Reviewed yesterday NEW

    We stayed in July and loved it. The hotel was in a great location and the staff were on the whole excellent. Our room was great. A good size with a sofa should you wish to sit inside. Could have done with tea or coffee making facilities though. The balcony had a wonderful view and we enjoyed sitting there in... More 

    Was this review helpful? Yes
    Preston
    Level Contributor
    2 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    3 of 5 stars Reviewed yesterday NEW

    if star ratings are based on facilities then I'll give the Casino Park the 5*'s it has but if they're based on service this hotel is no more than 3. Service at the pool bar is appalling - waited 40 mins for someone to come and take our order, in the end we got fed up of hanging around, left... More 

    Was this review helpful? Yes
    Deal, KENT.
    Level Contributor
    35 reviews
    31 hotel reviews
    common_n_hotel_reviews_1bd8 42 helpful votes
    3 of 5 stars Reviewed 3 days ago NEW

    When we arrived at the hotel it was by private transport, which was part of the deal. We were on a package arranged by A1 Travel, it included a classic room with upgrade to sea view (my later observations determined that all rooms had some sea view). Our first real observation of the hotel was the reception which was splendid... More 

    Was this review helpful? Yes 2
    Bristol, United Kingdom
    Level Contributor
    8 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW

    Visited in July 2015 for 10 days on a b & b basis. Although the exterior of the hotel looks a bit dated and in need of a tidy up in some places, the interior is very spacious and elegant. The hotel staff are extremely friendly and helpful. The rooms are adequate and very clean but could benefit from some... More 

    Was this review helpful? Yes 4
    josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

    Dear Zilphadt, We would like to thank you for your visit to Madeira Island and for choosing to stay at the Pestana Casino Park Hotel, and thank you for taking the time to share your experience with the travel community. We are delighted to know that you enjoyed your stay in this Hotel, is our main goal is to ensure... More 

    Durham, United Kingdom
    Level Contributor
    12 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 14 helpful votes
    5 of 5 stars Reviewed 1 week ago NEW

    We stayed bed and breakfast for a week from 24th July 2015, the hotel is very elegant and grand inside and spotlessly clean. The location couldn't of been better as it was right in the centre of Funchal. Staff couldn't do enough to make our stay better. The breakfasts were lovely and plenty of choice available as well as a... More 

    Was this review helpful? Yes 4
    josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

    Dear Mrs. Joanne L, We would like to thank you for your most recent visit to Madeira and especially for choosing the Pestana Casino Park Hotel for your stay. We would also like to thank you for your contribution to this portal. It is always flattering receive such good feedback from our guests, as it shows us that we are... More 

    Colchester, United Kingdom
    Level Contributor
    5 reviews
    4 of 5 stars Reviewed 1 week ago

    Visited from 20/7/15 for one week. Hotel's reception very spacious and design throughout the hotel stunning. Reception staff very friendly and helpful. We were allocated room 307 a large room with sliding door between bedroom and lounge areas. We are a family of four and our teenage sons had plenty of space. Bathroom spacious with walk in shower and separate... More 

    Was this review helpful? Yes 2
    josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

    Dear gillyjdt, So great to read that your visit to the Pestana Casino Park Hotel did not disappoint you. We are very grateful to receive such feedback from you and would share your compliments towards our team, they will certainly be pleased to hear. Thank you so much for recommending our Hotel to all readers in Tripadvisor and, we all... More 

    Montreal, Canada
    Level Contributor
    8 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    1 of 5 stars Reviewed 1 week ago

    This hotel is far from a five star.. Only one restaurant open all day long with very limited menu and extreemly slow service. Although the restaurant is not understaffed, only one older guy takes orders and he is and arrogant, most of the time you actually need to get up from your table to get their attention. There is no... More 

    Was this review helpful? Yes 3
    josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

    Dear DoaMTL, We would like to thank you for your stay at the Casino Park Hotel. We are sorry to learn that your stay was not up to your expectations it is certainly never our intent to neither disappoint our guests nor provide anything less than the best in service and facilities. As you can see from the other reviews... More 

    2 of 5 stars Reviewed 1 week ago via mobile

    We visited hotel for 10 days on 24 July With my husband and three kids we stay in a suite room more expensive then a dbl rooms Location is good and the pools are good On the downside it full of older folk moaning at our kids because their try to play in pool No inflatable where allow in pool... More 

    Was this review helpful? Yes
    York, United Kingdom
    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 1 week ago

    We had a wonderful week here, we were bed and breakfast only so cannot comment on the dining experience at Dinner, but the breakfast was fantastic with every fruit you could think of. Also full cooked breakfast if required plus cooked meats cheese and lovely pastries.the bread rolls and different breads were also very tempting.The pool area was lovely with... More 

    Was this review helpful? Yes
    josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

    Dear Maureen B, We are absolutely delighted to hear that you have truly enjoyed your experience at the Pestana Casino Park, on the occasion of your 70th Birthday Celebrations. It is wonderful to know that your suite was so much of your liking and, that you were particularly impressed with the attention to detail and as well as the great... More 

    Windsor, United Kingdom
    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    3 of 5 stars Reviewed 1 week ago

    I'm not sure how this hotel gained a five-star rating. There are none of the luxurious touches you would expect in a five-star hotel. There's no tea and coffee-making facilities in the room; the towels are thin and stiff rather than thick and fluffy; the grouting in the bathroom was, in places, stained black with age; there was one bottle... More 

    Was this review helpful? Yes 5
    josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

    Dear Mrs. Paula L, Firstly I would like to thank you for your stay at the Pestana Casino Park Hotel and we are happy to know that you found your room perfectly clean and our a staff very friendly and helpful and can all speak several languages, always happy to give directions. We deeply regret that your holidays were not... More 

    Hotel Review Summarization

    What travelers say

    • Very good(21)
    • Pool area(15)
    • Half board(11)
    • Old town(6)
    • Sea view(6)
    • Short walk(5)
    • Great location(5)
    • Cable car(4)
    • Evening meals(4)
    • Friendly and helpful(4)
    Questions? Get answers from hotel staff and past guests. Ask a question

    1,177 photos of this hotel

    Traveler photos: See what travelers like you saw

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    Pool/beach area (134)
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    Hotel & grounds (213)
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    Room/suite (71)
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    View from room (70)
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    Bathroom (19)
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    Dining (51)
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    Family/play areas (1)
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    Business center/function rooms (1)
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    2:36
    Videos (1)
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    Other (226)

    Expert photos: Taken by TripAdvisor travel experts

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    All expert photos (364)
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    ADA Accessible Room (21)
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    Amenities (95)
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    Junior Suite Sea Side View (33)
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    Pool (23)
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    Restaurants and Bars (66)
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    Standard Garden View Room (23)
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    Suite Sea Side View (39)
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    The Hotel (64)

    Management photos: Courtesy of the property manager

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    Pool/beach area (3)
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    Dining (11)
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    Room/suite (4)
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    Hotel & grounds (1)
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    Other (7)
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