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Pestana Casino Park Hotel

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Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
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Pestana Casino Park Hotel
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Pestana Casino Park Hotel
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1,493 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Graz, Austria
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The rooms look old form the 70s, everything is dark. WiFi is ok but has some short interrupts nearly every have an hour. Cleaning is not very well unless you complain. Breakfast is good. The best is probably the outdoor pool, very nice view. Having an indoor pool and sauna is also nice.

Was this review helpful? Yes 1
Scotland
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a short break at this hotel with my wife and it was extremely enjoyable! We were upgraded to a suite on arrival (luck based on how busy they were). The room was on the fifth floor and was very clean and comfortable. We stayed on a bed and breakfast basis and from the moment we arrived until our... More 

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I booked the last week of March in this hotel, thinking I needed a five star holiday. However, was disappointed about some aspects of the quality presented. They gave me a room in the fifth floor with two beds instead of a double, but that wasn't a problem. The problem was the fact that there was no noise insulation whatsoever.... More 

Was this review helpful? Yes 2
Manchester, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Me and my partner returned last week after visiting Madeira for a week, I was so impressed with everything from flights, food, people, location not to mention the Hotel, not sure why many were rating this low / negative, what do you expect ?? the standard is VERY good all round, yeah it may seem dated in places but if... More 

Was this review helpful? Yes 3
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Guest, Thank you so much for your outstanding review of your recent stay at the Pestana Casino Park in Tripadvisor. We are absolutely delighted to read that you have so much enjoyed your experience at our resort and especially our facilities, culinary experience and surrounding areas but, above all the services delivered to you by our professional, accommodating and... More 

Crediton, Devon
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

An iconic Oscar Niemayer 1970's designed hotel which may to some seem outdated but to another would be a classic. It is all curves and free space. The public areas are a joy to wander around both indoors and outdoors. There seems to be a program of room improvements but it is more tortoise than hare!! WiFi in the rooms... More 

Was this review helpful? Yes 1
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Guests, Thank you very much for your positive and constructive feedback pertaining to your recent stay at the Pestana Casino Park Hotel . We are delighted to read that you have very much enjoyed our hotel atmosphere, as well as the internet connection. We also noted your comment regarding our towels which will certainly be taken into consideration. It... More 

Inverclyde
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel was excellent. Staff were all exceptionally friendly, particularly in the dining room. Laura and Pedro to name but two are so nice to speak to. Bedroom was well looked after by housekeeping, no shortage of clean towels every day. We were celebrating our Golden Wedding anniversary which I mentioned in passing to Laura. She apparently passed this on to... More 

Was this review helpful? Yes 1
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Guest, Thank you so much for your great review of the Pestana Casino Park in Tripadvisor. It makes us truly happy to hear that you have thoroughly enjoyed your Golden wedding anniversary at our Hotel and that, other than our facilities, you also appreciated our warm and friendly team who really contributed to make it so extra special and... More 

wales uk
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Tired décor in rooms. Rude staff especially the older members but excellent service from younger staff members especially a young man called Jorge. Only tried evening buffet once as it was poor quality and cold but food was good at breakfast.

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josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Customer, Thank you for visiting the Pestana Casino Park and for taking the time to post your review. We were very happy to learn that the food at breakfast met your expectations, we also thank you for your great comments regarding services provided with special mention to Jorge. Rest assured that I have shared your wonderful comments with Jorge,... More 

Huntington, NY
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent wonderful 5 days in this hotel which is in very good location and has a lot to offer. Not sure what the complaints were re. outdated furniture. Our room had nice furniture, very functional. Breakfast in the restaurant was very good as well. Staff was very polite. I complained about couple of small issues on 2 occasions, and... More 

Was this review helpful? Yes 2
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Customer, Thank you for visiting the Pestana Casino Park and for taking the time to post your review. We were all very happy to learn that the hotels services and facilities met your expectations in the overall, as well as the friendly services delivered by our team, with whom I have shared your feedback. It´s through guest feedback such... More 

Kent, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We found the public areas really 5 star but the bedrooms let the hotel down. Although the beds were extremely comfortable the towels were very rough and no pile on them, need replacing, we only had1 working plug socket in the room located under a shelf by the bed, the only other was near the window, reported this to reception... More 

Was this review helpful? Yes 1
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Guest, We are extremely happy to hear that you have really enjoyed your recent experience at the Pestana Casino Park Hotel. It is great to hear that you found a nice hotel with public areas and that your experience at our hotel over all was nice but that you particularly liked our pool area and pool bar Thank you... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very late in writing this review, We visited Nov 2014. This was our 38th time since 1980 to Casino Park and still enjoy just has much as the 1st time. The staff are a asset to the hotel, always polite and helpful, especially Dalila, barman kevin, great cocktails, and Theresa at the pool bar, missed Nelio because he was on... More 

Was this review helpful? Yes 1
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Guest, We are truly pleased that you have really enjoyed your recent stay at the Pestana casino Park so very much. We are particularly thrilled that your overall experience with us was excellent and also that you received such friendly and helpful service from our team, namely from Dalila, kevin, Teresa and Nelio, who you have singled out on... More 

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