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Pestana Casino Park Hotel

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Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
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Pestana Casino Park Hotel
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1,604 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (441)
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Uphall, United Kingdom
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our room was sound, the hotel bar, lobby, restaurant are great. The internal stairs and corridors just made me think concrete jungle. In parts the hotel feels quite dated. That said, the breakfast restaurant and seats outside were marvellous. The views are awe inspiring and the food at breakfast was superb. The pool area is lovely and the staff were... More 

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Manchester, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

A lovely welcoming hotel. The staff are a credit, always friendly and courteous. We loved our room, very clean and spacious, with a side sea view and garden view. We didn't find it noisy at all even with the casino/dance nights. The beds were extremely comfortable, giving us a great nights sleep. I personally loved the black furniture, but only... More 

Was this review helpful? Yes 1
Hartlepool, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Superb hotel, views are amazing especially the panoramic view enjoyed while eating breakfast, would be hard to beat such a lovely location. Hotel staff friendly and helpful with any queries. Spotlessly outside pool area. Pleasant walk to Funchal old town to experience a vast array of restaurants with superb food to suit all. We would not hesitate to return to... More 

Was this review helpful? Yes 2
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Sirs. Corbett19, Thank you for taking the time to tell us about your stay at the Pestana Casino Park Hotel. We are extremely happy to hear that your First visit to madeira was truly flawless and memorable. It makes us particularly happy to read that our team was so attentive towards your needs and expectations and that the location... More 

Wolverhampton, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Casino Park is in a good location for the centre of Funchal, but we found our suite both dated and gloomy. We had a view of the mountains and not the sea as requested and a lower floor when we requested a higher floor. We moved to our original destination at the Royal Savoy after 3 nights at the... More 

Was this review helpful? Yes 1
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Mrs. Sylvie748, Thank you for visiting the Pestana Casino Park and for taking the time to post your review. We were very happy to learn that our location met your expectations, we also thank you for your great comments regarding the breakfast. It´s through guest feedback that we are able to confirm our strong points, as well as identify... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We've been here before and although they knew we were returning guests we were given a dreadful room in desperate need of refurbishment. After complaining we were offered a better room the following day. Prior to arriving we emailed to ask if tea and coffee making facilities were provided. We were told they were but had to ask at reception... More 

Was this review helpful? Yes 1
Surrey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have just returned from a week at the Pestano Casino Park. My friend and I had separate rooms, and we found them very spacious. The staff were very friendly and helpful and the breakfast choice was second to none! You couldn't have asked for more. We ate at the buffet one evening, the Italian themed night, and again, the... More 

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josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Leighboys, Thank you very much for you kind and valuable comments about the Pestana Casino Park Hotel and for sharing them on TripAdvisor community. We are delighted that your holiday in Madeira was such a success and we sincerely hope that this will be one of many. We are glad that you enjoyed our breakfast and our team and... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice holiday but not enough entertainment and our room was not up to the standard which we expected for a five star hotel we were allocated room number 337 but it was not a five star room compared to the UK.

Was this review helpful? Yes 1
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Mr. Alastair L, Thank you for taking the time to tell us about your stay at the Pestana Casino Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Casino Park Hotel we continuously strive to meet your needs and expectations; therefore your feedback is very... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Absolutely nothing wrong with the hotel but no 'wow' factor. Rooms are clean and serviced daily. Corridors are very dark and have a feel of 'The Shining' about them. The pool area is really nice but the bar menu is poor. Breakfast consists of a well stocked buffet with plenty of fresh fruit, bread and meats. Generally this hotel is... More 

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josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Sirs. Rhodnaylor, Thank you for visiting the Pestana Casino Park Hotel and for taking the time to post your review. We were very happy to learn that you enjoyed your Room, in which it was clean and serviced daily, as well as our breakfast. It´s through guest feedback that we are able to confirm our strong points, as well... More 

Stockport, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our first visit to madeira - chose this hotel to celebrate our anniversary primarily for its location and because of good reviews on trip advisor. We weren't disappointed. This is a very well run hotel with very nice friendly staff who aim to please! I was only slightly disappointed at first when checking in because I had e-mailed a week... More 

Was this review helpful? Yes 2
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear "Enj0ymyh0ls", Thank you very much for you kind and valuable comments about the Pestana Casino Park Hotel and for sharing them on TripAdvisor community. We are delighted that your holiday in Madeira was such a success and we sincerely hope that this will be one of many. We are glad that you enjoyed our location and our team and... More 

Fareham, Hants
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for 7 days in June 2015, for a week of walking & excursions. The pool etc looked very nice, though we didn't go there to 'relax' by sitting by a pool, reading. The hotel is right in the middle of the town, between the main 'old' town & central area to the east & the newer 'hotel / tourist'... More 

Was this review helpful? Yes 1
josecarlos_fernandes, Manager at Pestana Casino Park Hotel, responded to this review

Dear Lumpygravy, We are absolutely delighted to hear that you have truly enjoyed your experience at the Pestana Casino Park. It is wonderful to know that your suite was so much of your liking and, that you were particularly impressed with the attention to detail and as well as the great level of service delivered by our team. We also... More 

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