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Pestana Casino Park Hotel

Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
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1 room 1 adult
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1,949 Reviews from our TripAdvisor Community

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Nottingham
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I am surprised to read so many good reviews of this hotel, we were booked to stay there on the 1st February. Our room was very tired and there was a hole in the arm of the chair through wear and tear. The room wasn't very clean and had an unpleasant odor. We decided that it was unacceptable and complained... More 

Helpful?
2 Thank Kentish227
Manchester, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have been to this hotel twice before however it is tired and in need of some refurbishment . The towels have no pile left on them, the cushions on the balcony chairs are worn and torn and the carpets in the corridors are patchy.Things like robes and face cloths that used to be in the rooms you now have... More 

Helpful?
Thank Kay B
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Just returned from a week as solo traveller in the lush beautiful island of Madeira. Must express my pleasure stay in this hotel, very ample room , tastefully designed in very upper crust vicinity. Breakfast was abundant and various choices. Please do try to walking down from the top to ground floor, you will find a lot of artworks in... More 

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Thank Prince A
Kent, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A lovely spacious hotel and great service lovely views and fantastic indoor and out door swimming pools , staff very freindly and helpful. Breakfast was perfect , champagne every morning , breakfast could also be delivered to our room , everything you could think of to eat . Pool bar was good. Our room was on the top floor called... More 

Helpful?
1 Thank 369gillianw
josecarlos_fernandes, Gerente at Pestana Casino Park Hotel, responded to this review

Dear 369gillianw, We are delighted that your recent experience at the Pestana Casino Park Hotel was so wonderful and memorable for many reasons. It is great that our facilities and great team were so appreciated and we truly thank you for the fantastic recommendation of our Hotel. It was lovely to have you staying at our Hotel and we very... More 

Stockport, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Bedrooms not five star small only one chair, no dressing table space, will provide robes etc but need to ask for them not in room as were earlier. Wardrobe space limited. Have had larger and better equip rooms in three star hotels

Helpful?
Thank Bernard B
josecarlos_fernandes, Gerente at Pestana Casino Park Hotel, responded to this review

Dear Bernard B, Firstly I would like to thank you for your recent stay at the Pestana Casino Park Hotel. We deeply regret that your holidays were not up to your satisfaction, and we present our most sincere apologies for any disturbance or any disappointment we could have caused you. We have taken note of all the negative comments and... More 

Birmingham, United Kingdom
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our fourth time here and won't be our last. The hotel is in a prime location and a two minute walk to Funchal, a little hilly coming back but we walk through the park and don't notice it that much. The hotel is comfortable, clean with friendly staff and couldn't do enough for us. We had a suite which was... More 

Helpful?
2 Thank Burtcroghan
josecarlos_fernandes, Gerente at Pestana Casino Park Hotel, responded to this review

Dear Burtcroghan, We are delighted that your recent experience at the Pestana Casino Park Hotel was so wonderful and memorable for many reasons. It is great that our facilities and great team were so appreciated and we truly thank you for the fantastic recommendation of our Hotel. It was lovely to have you staying at our Hotel and we very... More 

Arendal, Norway
Level Contributor
140 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for more than three weeks at this hotel, and I must say we're glad we chose this one. There are several reason why. It is value for money, it has the best location in the city. You can walk to most places you want to visit on foot. It is clean, you can have a balcony with beautiful... More 

Helpful?
2 Thank Pelourinho
josecarlos_fernandes, Gerente at Pestana Casino Park Hotel, responded to this review

Dear. Pelourinho, Firstly I would like to thank you for your stay at the Pestana Casino Park Hotel and we are happy to know that you found our Hotel very well located and that you enjoyed our indoor and outdoor pools, bar and restaurants. We have taken note of all the negative comments you had mention and you may rest... More 

North Dartmouth, Massachusetts
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited with a party of 14 for New Year. The hotel is chic and modern in a European way. It is very clean and the staff we met were awesome. Check in was smooth and easy even though we arrived in a tour bus of 40 people all trying to check in at the same time. The rooms were neat... More 

Helpful?
3 Thank looking2snorkel
josecarlos_fernandes, Gerente at Pestana Casino Park Hotel, responded to this review

Dear looking2snorkel, It is absolutely great to know that you had a brilliant time at this beautiful hotel. We are obviously delighted that you have enjoyed such a great time at our Hotel and truly liked our Niemeyers architecture, rooms, breakfast buffet as well as our staff and we truly thank you for the fantastic recommendation of our Hotel. It´s... More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very comfortable. The rooms were good, the breakfast excellent and the pool & gym splendid. It's a short walk from the hotel into the old town. We booked levada walks from the hotel and they were very well organised.

Helpful?
2 Thank See K
josecarlos_fernandes, Gerente at Pestana Casino Park Hotel, responded to this review

Dear See K, I would like to thank you for your last visit to Madeira Island and for the stay in our property. We are extremely happy to hear that your visit at the Pestana Casino Park was nice. We are delighted to read that you have very much enjoyed our excellent breakfast, as well as our pool and gym.... More 

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