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Pestana Ocean Bay Hotel

Praia Formosa, Funchal, Madeira 9000-247, Portugal
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664 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Pestana Ocean Bay Hotel
See the most recent reviews
Newton Aycliffe
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were there June and we were greated at reception and he was a lovely man very pleasant we went to the room and we have a lovely surprise of the hotel with bottled water madeira cake and madeira wine as we returned to the hotel as we're there year before and I have to say it made the perfect... More 

Was this review helpful? Yes 1
Zottegem, Belgium
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I decided to go to Madeira to celebrate our Wedding Anniversary. As we wanted an "All Inclusive" hotel we chose the Pestana Bay on the basis that the Pestana Hotel Group is the largest hotel group in Portugal and had a good reputation. Unfortunately it turned out to be a complete disappointment. It most certainly is not... More 

Was this review helpful? Yes 1
GLASGOW
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel and great facilities 1. Rooms are good with TV and loads of channels quite a few in English. We had a Jnr suite which was a good size. Bed was a superkingsize and a single for our son. Bathroom large and kitchen with sink, cooker and fridge. Two balconies which catch the sun 2pm to 7pm. 2.Cleaning was... More 

Was this review helpful? Yes 5
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel for a weeks honeymoon. A couple of weeks before going I e mailed the hotel direct requesting a high floor room with sea view as its our honeymoon. On arrival we were greeted by a wonderful woman Mariana Reception Manager who congratulated us on our wedding. She allocated us a beautiful 6th floor room which was... More 

Was this review helpful? Yes 4
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your Honeymoon and for submiting in TripAdvisor with your experience. It deserves our best attention and is most appreciated. We are very glad to acknowledge your satisfaction and we thank you for allowing us to be able to create a positive impact in your stay. We are very happy to... More 

Uttoxeter, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Myself and my friend wanted 5 days All Inclusive sunshine break, the hotel was ideal, everywhere was clean, pool was nice, gardens beautiful, staff very helpful, food good quality and lots of choice, drinks plentiful. Appeared to cater to a more senior clientele, but this was ok and there weren't any children. Evening entertainment good. Would recommend to adults looking... More 

Was this review helpful? Yes 2
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your short break and for giving us your opinion on TripAdvisor. It is very important for us. We are very happy to know that you had a lovely time with us. Our goal is to provide our guests with memorable moments. Hope we might have the chance to meet again.... More 

Kilmarnock, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just stayed here from 1st-15th July and had a fantastic time . The views from the hotel out to sea are brilliant . We had room 720 which was on the top floor and was spacious and spotlessly clean . We have only good things to say about this hotel . Food 10/10 there were numerous dishes to suit everyone... More 

Was this review helpful? Yes 3
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for all your kind comments on TripAdvisor. They are most appreciated. We are very glad to know that you have enjoyed your stay with us. We thank you for allowing us to be able to exceed your expectations and for giving us the opportunity to provide you... More 

Ascot, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The outside of the hotel is very clean kept, beautiful pool, gardens are lovely. The inside not so; outdated rooms with well worn furniture, lights worked intermittently, toilet wouldn't flush sometimes, in need of some love here. The food - read beforehand that it was a 4 star hotel with 3 star food, but thought OK will go in open... More 

Was this review helpful? Yes 1
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays, as well as for all your comments on TripAdvisor, which deserve our best attention and which will help us to improve our services. We have taken note of your remarks and apologize for any inconvenience caused. With our best regards, The Management More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I have just returned from a week at the Pestana hotel, the room was large with a fantastic sea view. The hotel is very clean a little tired in places. The hotel provides you with pool / beach towels and toiletries. The hotel is clean but lacks facilities. This hotel has only one bar with mainly only... More 

Was this review helpful? Yes 2
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays, as well as for your comments on TripAdvisor, which deserve our best attention. We have taken note of all your remarks, which will be forwarded to the departments in charge. Your review helps us, not only to improve our performance, but also the facilities. We apologize for any... More 

Glasgow, United Kingdom
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is a lovely hotel, a bit out of Funchal, but the hotel have kindly laid on a courtesy coach, which runs every hour into the centre of Funchal until 6pm ( when we were there in June ) . We were welcomed very warmly by the reception staff , and made our way to our room on the... More 

Was this review helpful? Yes 4
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for giving us your opinion on TripAdvisor. It is most appreciated and it will help us to improve our services in the future. We are very glad to know that you have enjoyed your stay. We have taken note of all your remarks, which will be forwaded... More 

Kent, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spacious clean room overlooking the ocean. This meant that our balcony wasn't overlooked by anyone so it really was relaxing to spend some time on the balcony, and at night we were able to leave the doors open and fall asleep to the sound of the sea. Staff were very friendly and approachable. Food was disappointing, generally a fish option,... More 

Was this review helpful? Yes 3
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for your comments on TripAdvisor. They deserve our best attention and your feedback will help us to improve our services. We are very happy to know that you have enjoyed your stay with us. We have also taken note of all your remarks, which will be forwarded... More 

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