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Pestana Ocean Bay Hotel

Praia Formosa, Funchal, Madeira 9000-247, Portugal
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Pestana Ocean Bay Hotel
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628 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Warwickshire
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I chose this hotel because of the excellent reputation of Pestana Hotels but was very disappointed with may aspects of it. I don't really like to write bad reviews so I'll start with the positives:- The location, from the point of view of peace and quiet is excellent - all you hear is the waves breaking on the shore. The... More 

Was this review helpful? Yes 1
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for all your comments on TripAdvisor. Your feedback and opinion is very important for us and will help us to improve our services in the future. We have taken note of all your remarks, which will be forwarded to the departments in charge. We would like to... More 

Swindon, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Vsited Madeira for the first time with 2 other couples and stayed at this Hotel. The staff were always polite and helpful, rooms changed regularly, excellent food and the view out to the Atlantic Ocean was superb. We went on 2 full day trips and one half day trip to explore the island. Apart from being very hilly and steep... More 

Was this review helpful? Yes
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays as a party. We appreciate your feedback on TripAdvisor, which is very important for us. Thank you for allowing us to be able to create a positive impact on your stay in our hotel and island. Hope we might have the chance to meet you all again. With... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Very disappointed. Arrived to be given a room on the lower -1 floor which was smelly, dark and in poor condition. The headboard on the single bed which was for my daughter was all stains and burst open at the side. The hotel needs updated. All the staff look bored. The food is well presented but there is very limited... More 

Was this review helpful? Yes
Durham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We just got back yesterday we stopped at this hotel last year and we loved it so we booked again and I am pleased we did we enjoyed it just as much, room was clean check in was good food was good pool clean and the pool area is clean to the only little thing which is not the hotels... More 

Was this review helpful? Yes 1
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for coming back to Pestana Bay Hotel for a second time. We would like to thank as well your comments on TripAdvisor, which are most appreciated. We are very glad to know that you have enjoyed your holidays once more. Our aim is to provide our guests memorable moments to be treasured. Thank you for allowing... More 

Portarlington, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel from the 25 of June 2015 till 29 of June this hotel far exceeds any of the other negative reviews. Room Very clean and plenty of space and all the facilities that you may need.Fabulous views from the balcony over the ocean and cliffs .& Food No matter what your food preference are there is something... More 

Was this review helpful? Yes 1
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for your review on TripAdvisor. It deserves our best attention and it is very important for us. We are very glad to know that you have enjoyed your holidays in our company and that we have exceeded your expectations. We thank you for allowing us to be... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very clean hotel with all rooms having an ocean view. All staff very helpful and friendly. Food was usual Buffett style, just about something for everyone. Italian restuarant 4 nights a week but book early, small menu but good quality. You do have to pay for bottled water despite being all inclusive, local water available and drinkable free of charge.... More 

Was this review helpful? Yes 1
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for your preference and for your review on TripAdvisor. Your feedback is very important for us. We are very glad to acknowledge your satisfaction. We have also taken note of your remarks and we apologize for the inconveniences caused. Hope we can have your understanding on this matter. Looking forward to welcome you again. With our... More 

Lemmer, The Netherlands
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Wonderfull Hotel with very nice rooms and very good food all Inclusive. Our 3th time at this Hotel lovely people . Very helpfull and a very clean environment. We love the garden around and the beautiful sundowns. Hotel has wifi free but only on the lower and first floor.

Was this review helpful? Yes
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel once more for your holidays and for your review on TripAdvisor, which is most appreciated. We are very glad to acknowledge your satisfaction on your third visit. Thank you for allowing us to be able to provide you memorable moments every time. Looking forward to welcome you back. With our best... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Brilliant holiday in every way! The only complaint was the syrup bottle by the pancakes was always sticky and a b**ch to use, otherwise the hotel was faultless. The food was excellent, views were great, hotel was awesome, the island is so beautiful it would be a sin to not explore or have a wander one evening !

Was this review helpful? Yes 2
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays, and for your comments on TripAdvisor, which deserved our best attention and is most appreciated. We are very glad to acknowledge your satisfaction. We thank you for allowing us to be able to create a positive impact in your stay and opinion of our island. We apologize for... More 

milford haven,west wales
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is at best ok , booked in to be told our room had a leak and we would have to stay in there other hotel next door , not a great start , didn't get any better when the room we spent our first night in was a dump . Next morning informed our room was now vacant ??... More 

Was this review helpful? Yes 3
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for your comments on TripAdvisor, which deserves our best attention. We are glad to know that you had a nice time in our company. Your remarks will be taken in mind and will be forwarded to the departments in charge. Also, we would like to apologize for... More 

Tyne & Wear
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First the positives. The hotel is set in a lovely position overlooking the sea and is surrounded by beautiful well maintained gardens. The pool area is very nice and there are plenty of sunbeds. There is a Gym, kiddies playground and games area that are free and you can pay for a massage. The staff are very helpful and friendly... More 

Was this review helpful? Yes 2
PestanaBay, Gerente geral at Pestana Ocean Bay Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for your review on TripAdvisor. It deserves our best attention and is most appreciated. We are very glad to know your opinion about our hotel. We have also taken note of all your remarks and we apologize for all the inconvenience caused during your stay. With our... More 

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