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Pestana Bay Ocean Aparthotel

Praia Formosa, Funchal, Madeira 9000-247, Portugal
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Pestana Bay Ocean Aparthotel
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Pestana Bay Ocean Aparthotel
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594 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

I've been to many a places in my time, Thailand, Canada, America etc, but of all the places I've stayed this tops the list. The staff are so friendly and helpful, the food is amazing (can't stress that enough!) and the pool and area is just absolutely beautiful. If you're thinking of going on holiday here, you won't regret it.... More 

Was this review helpful? Yes
Princes Risborough, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hotel dated, food big disappointment, poor quality meats, not always hot enough, poor selection of deserts same at every meal, snacks consist of a bit of salad, plate of cold fried egg rolls and a plate of cake once, its gone that's it till dinner time. Entertainment Monday nothing, Tuesday Karioki rest of the week not much better. Plenty of... More 

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Crieff, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

We were there for 1 Week, 4 adults, the hotel is set outside Funchal but a courtesy bus runs from hotel to Funchal every day every half hour during the morning and every hour in the afternoon (except 14.30). The rooms are spacious and very clean as is throughout the hotel, the staff are very friendly and helpful. Meals were... More 

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Swansea, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is a fantastic quiet, calm, well-managed hotel. The capacity is about 300 people and all rooms have balconies and face the sea. The sea is very close and you can dine three times a day listening to the waves which are about 30 metres away. This is unusual for Madeira because most of the hotels are perched high on... More 

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Edinburgh
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel, on the beach (pebble - waves make very soothing sound at night). Staff really helpful, especially Helena Quental on the desk - speaks umpteen languages and is very helpful (good sense of humour too). Food is excellent, with great choice. Use the lift to get up the cliff to the road and shopping centre (1 euro a day... More 

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fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, We would like to thank you for choosing Pestana Bay Hotel for your holidays and for your feedback on TripAdvisor, which is most appreciated. Thank you for giving us the opportunity to provide you memorable moments. Hope we might have the chance to meet again. With our best regards, The Management More 

Birmingham, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel was one of the best we've ever stayed in, the staff were very friendly and helpful, very clean, well organised. We requested by email 2 days before our arrival if it would be possible to have our rooms on a floor higher than the 4th floor, the reply said the hotel would try but could not promise. When... More 

Was this review helpful? Yes 4
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, We would like to thank you for choosing Pestana Bay Hotel for your holidays, as well as your comments, which are very special for us. We are very glad to acknowledge your satisfaction and we thank you for allowing us to be able to create a positive impact in your stay. We appreciate all your kind words. Looking... More 

Oldbury, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from this hotel. The hotel was good and the staff were friendly. The food was plentiful but the choices were a bit repetitive. The entertainment needs reviewing it was the same every week, if you are there for 2 weeks you have seen it all before. How about a comedian or magician or for the dull days an... More 

Was this review helpful? Yes 3
fo_bay, Gerente geral at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Pestana Bay. It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you and your family again. I will share your comments with our team, who I am certain will be encouraged by your remarks. Pestana... More 

Cupar
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Due to flight delay on Saturday 16th May Easyjet sent us to this hotel where we were met by grumpy reception staff. We were allocated room 1108 which was the smelliest hotel room we have ever stayed in. This hotel and our our previous hotel the Pestana Promenade were described as 4 Star hotels. The Promenade was very definitely 4... More 

Was this review helpful? Yes 2
sunderland
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel staff very helpful and friendly. Maintance guy spot on complained about blocked sink he was there in no time. The sea gets on your nerves after awhile and i love the sea. The only downside is on busy evenings communal areas to small. We liked the idea of help yourself to beer and wines. Would also be good... More 

Was this review helpful? Yes 2
fo_bay, Gerente geral at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Pestana Bay Hotel. It is always a pleasure to receive your feedback. Looking forward to welcome you in Madeira in a near future kind regards The General Manager More 

scottish borders
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we arrived later than expected but Juliette on reception was fantastic! the hotel is lovely and clean and in a fantastic location (right next to the beach, so those who complain about the noise from the sea should not have booked it!) the rooms are very spacious we booked a junior suite and it was lovely. the food was plentiful... More 

Was this review helpful? Yes 3
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, First of all we would like to thank for your choise with Pestana Bay Hotel. Secondly, we thank you for all your comments and for taking the time to go to the TripAdvisor. We thank you for allowing us to be able to create a positive impact in your stay. We have also taken note of your remarks,... More 

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