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Pestana Bay Ocean Aparthotel

Praia Formosa, Funchal, Madeira 9000-247, Portugal
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Pestana Bay Ocean Aparthotel
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Pestana Bay Ocean Aparthotel
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554 reviews from our community

Traveler rating
    197
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    75
    26
    10
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90
332
18
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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    (101)
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spent a week here mid March. Having stayed in the Pestana Casino previously I would say this hotel was almost as good. This time we were all inclusive & food & drinks were very good. Hotel was very clean & beds very comfy but what can I say about the pillows - awful. They were like the old fashioned ones... More 

Was this review helpful? Yes
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel and for taking the time to write a review on TripAdvisor, which deserves our best attention. We thank you your comments and we have taken note of all your remarks, which we will forward to the departments in charge. With our best regards, The Management More 

Warrington
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

From our very first step into the Pestana By hotel until the moment we left, we were impressed. The staff were all friendly, polite and professional. The food was excellent with plenty of choice. The location was stunning, just yards away from the Atlantic Ocean. The room was great with a stunning view from the balcony. The whole hotel was... More 

Was this review helpful? Yes
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel and for all your comments on TripAdvisor, which are very special for us. We are very glad to acknowledge your satisfaction. We thank you for allowing us to be able to create a positive impact in your stay. Hope we might have the chance to meet again in a near future!... More 

Edinburgh, Scotland
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our first trip to the lovely island of Madeira, and it certainly won't be the last. As usual we booked the flights separately, taking advantage of Easyjet's new schedule to the island, and we got a great deal with weekend flights. There followed our usual trawl for All Inclusive hotels, and since we hadn't been to Madeira before, we thought... More 

Was this review helpful? Yes 4
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel for your holidays and for all your comments on TripAdvisor, which are very special for us. We are very glad to acknowledge your satisfaction. We thank you for allowing us to provide memorable moments. We have also taken note of your remarks, which we will forward to the departments in charge.... More 

Hitchin, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arrived at the hotel mid afternoon, the reception staff were friendly and helpful. we were given room 1004, it was on a lower floor, the view from the balcony was over the pestana gardens and a sea view, a higher room would have given a better view of the sea. The room was a nice size and very clean. The... More 

Was this review helpful? Yes 2
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel and for all your comments, which deserves our best attention. We are very glad to acknowledge your satisfaction. We thank you for allowing us to be able to create a positive impact in your stay. Hope we might have the chance to meet in a near future! With our best regards,... More 

Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel itself is rather dated and having been designed before the decision to switch to all inclusive it does suffer from a lack of restaurant and communal space. It is however, clean and well maintained and the staff are professional as well as courteous. The food is as one would expect from a 4-star all-inclusive hotel and it is... More 

Was this review helpful? Yes 3
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel, and for your comments on TripAdvisor, which are most appreciated. We have taken duly note of your remarks, which will help us to improve our services in the future. Hope we might have the chance to meet again. With our best regards, Mariana Sousa More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Found the staff very friendly and helpful ,we have been there twice now and due to return in September ,rooms clean and comfortable nice gardens and pool ,and a nice walk along the path to Funchal . Beach is very stony .

Was this review helpful? Yes 3
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, First of all we would like to thank you for coming back for a third time to Pestana Bay Hotel. We appreciate your preference. Thank you as well for your comments, which deserve our best attention and are very special for us. We are very glad to acknowledge your satisfaction. Thank you for allowing us to be able... More 

Newport
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is very basic. The rooms are a nice size though the water pressure in the shower is very poor. Food is nice. Fairly plain cooking but options for every-ones tastes. Drinks are mostly local and there is no option to buy brand names. Beer comes in very small glasses and bar closes at 11pm. Entertainment was ok, though... More 

Was this review helpful? Yes 2
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel, and for your comments on TripAdvisor, which are very important for us and will help us to improve our services in the future. We have taken note of all your remarks. We apologise for any inconvenience that may have occurred during your stay. With our best regards, Mariana Sousa More 

Barnsley, United Kingdom
Top Contributor
97 reviews 97 reviews
27 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived to a refreshing drink, and were asked which sitting we would like for dinner, and told if we wanted to change sittings , just to ask at reception. Safe keys available at reception, free bus to funchal timetable given, and shown to our room. Nice spacious room, great view, we were in 328 end of corridor so views... More 

Was this review helpful? Yes 4
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel, and for your comments on TripAdvisor, which are very special for us. We are very glad to acknowledge your satisfaction. We thank you for allowing us to be able to create a positive impact in your stay. We have also taken note of your remark regarding the WI-FI. We will forward... More 

Kidderminster, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

1 no rep 2 we booked a double room and got a twin 3we were given a 8pm dining and when we came out there was no seats to watch the entertajnment as there was only 60 seats for a 7 storey hotel 4 we couldn`t do ant duty free shopping on way back as taxi you booked was 1,25... More 

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 2
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel and for your comments left on TripAdvisor, which are very important for us and will help us to improve our services. We have taken note of all your remaks and we apologise for any inconvenience that may have occured during your stay. With our best regards, Mariana Sousa More 

Banbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff are friendly and helpful. The hotel is constantly being maintained by the background staff and they have a great team spirit. The room was clean as was both the inside and outside area. Impressed by the information handout on arrival which answered alot of questions and gave info re the free bus times into Funchal. I loved it,... More 

Was this review helpful? Yes 4
fo_bay, Gerente de relações públicas at Pestana Bay Ocean Aparthotel, responded to this review

Dear Guest, Thank you for choosing Pestana Bay Hotel and for your comments on TripAdvisor, which deserve our best attention. We are very glad to read that you have enjoyed your holidays and we would like to thank all your kind words about the services and the staff. We have also taken note of your small remark about the food.... More 

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