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Pestana Palms Ocean Aparthotel

#20 of 89 Hotels in Funchal
Certificate of Excellence
Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal
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Pestana Palms Ocean Aparthotel
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Pestana Palms Ocean Aparthotel
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263 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Birkenshaw
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Recommended the palms by friends who had visited Madeira for the last twenty years and stayed at the palms on most visits.We were not disappointed, the hotel is in a wonderful position right on the atlantic shoreline.The gardens are beautifully manicured, and the swimming pool and patio area very well presented.The rooms are a good size and are spotlessly clean.We... More 

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Falkirk, United Kingdom
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here with our friends and had an absolutely fantastic time. We walked a few Levadas, walked the amazing route between Pico do Arieiro to Pico Ruivo. What an experience. The apartments are clean and spacious, the staff attentive, the views amazing. A superb base to see the rest of the island. Highly recommended

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for highly recommending Pestana Palms to other visitors. We do have a great location, wonderful staff and an amazing Island to be discovered just like you did during your stay. Hope to have the pleasure of welcoming you back soon. Kind regards, Sara Veríssimo - Unit Suprvisor More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice , comfortable, with a beautiful swimming pool facing the sea, the manicured gardens and close to craft shops and restaurants.The I have more important to say is about the love , respect, attention and kindness of the staff. "Thank you Ms. Ana for your perfect service in our Wonderful Room ." All very charming. We Love it and will... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for the kind compliments about our gardens, Hotel and Team. Our gardening team really do their utmost to perfectly maintain the gardens on a daily basis. Pestana Palms is very well known for its gardens and wonderful staff, for what the high standards of quality are always a special focus for us,... More 

Stockholm, Sweden
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Being non-european, brown people, we never received such an awesome service in Europe. We took a week long vacation with our baby, it was so nice and memorable. The food was good. The room was clean. The hotel's location is very good.

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PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, Thank you for the compliments adressed to Pestana Palms. All guests are very special for us and we always do our utmost to provide Memorable Moments during your stay with us. Please advise us on your next visit to Madeira Island. We are looking forward to welcome you back to our Hotel in the near future. Kind regards,... More 

Norwich, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago

As Pestana owners in Alvor we had some banked weeks to use and decided to visit Pestana Palms for two weeks. We had been before to the Palms the year before the horrendous flood which decimated the centre of Funchal, so we knew what to expect. To say we were not disappointed is an understatement. The staff in all areas... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We are very proud of the compliments adressed to our Hotel, services and Team. We do our utmost to provide different and remarkable gastronomic experiences to our guests throughout the year and Valentine's Day and Carnival are no exception. Apart from these two special events, we also organise dinners in the pool area with live music during Summer... More 

Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

I my husband and son returned holiday couple of days ago from our week holiday from Madeira. All days where sunny and warm. The only light rain was seen in high mountain trip where we drived by rent car.I was very surprised about the climate as read beforehand that they might be more rainy days in February. Still missing thouse... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for choosing Pestana Palms as your holiday accomodation on your last visit to Madeira Island and for taking some time in posting some comments regarding your stay. We have been very fortunate with the weather during this Winter season. It has been very warm and pleasant. Despite that, the weather on the... More 

UK
Top Contributor
51 reviews 51 reviews
36 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

Great location. Staff fantastic. Views from balcony are magnificent. Grounds and gardens immaculate. Breakfast was very good. Variety of good restaurants just across the road and a decent sized supermarket. Taxi rank across the road and bus stop at the top of the street. Both the regular buses and tourist buses stop here. The sea view balcony rooms are excellent.

Was this review helpful? Yes 2
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, Firstly, we would like to thank you for choosing Pestana Palms as your holiday accommodation on your last visit to Pestana Palms. We are very proud of the compliments adressed to the Hotel and services and have already forwarded them to our Team. Please advise us on your next visit to Pestana Palms. We are looking forward to... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2015

We were at Pestana Palms in January and had a wonderful, relaxing holiday. We have stayed at other hotels in Funchal, but this is our favourite place. Great location, friendly and helpful staff, lovely grounds and the beautiful Quinta make it special for us. The rooms are comfortable and well -equipped and a balcony overlooking the sea is such a... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, On behalf of the Team, I would like to thank you for your comments about Pestana Palms. Our great location, wonderful Team and service, creates the perfect spot to spend ones holidays. Quinta Vila Lido, is really a mark of the history, charm and romanticism of our Hotel. With regards to the wi-fi connection, please note that it... More 

Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2015

We have just come back from a week at Pestana Palms - we loved it all the cleanliness and the friendliness being way above anything - the fresh fruit the stunning views, the great restaurants around all made for a great stay and we cannot wait to go back. We have to mention Lesya Chervonosko who runs the Spa -... More 

Was this review helpful? Yes 2
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for the review posted about your last stay at Pestana Palms. We are very proud of the compliments adressed to our Hotel and services and have personally forwarded your compliments to Lesya. Kind regards, Sara Veríssimo - Unit Supervisor More 

Essex,
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 5, 2015 via mobile

No complaints! Really well presented rooms and surroundings. Great service. Only negative would be the distance from Funchal centre if less able but good bus links. There are also plenty of restaurants and a good supermarket close by.

Was this review helpful? Yes
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, On behalf of the Team, I would like to thank you for choosing Pestana Palms as your holiday accomodation on Madeira Island, as well as taking some time in posting a review about Pestana Palms Ocean Aparthotel. We are very proud of your location, service and staff, which enchances us from many other Hotels on the Island. With... More 

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