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Pestana Palms Ocean Aparthotel

#20 of 89 Hotels in Funchal
Certificate of Excellence
Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal
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Pestana Palms Ocean Aparthotel
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Pestana Palms Ocean Aparthotel
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269 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkshire
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel has a super location with most rooms providing a sea view. There is an outdoor pool, diving centre, small gym, jacuzzi, sauna and steam room on site. Breakfast is buffet style offering plenty of choice. One morning, the sea was calm and we were lucky enough to see Dolphins while we ate! The reception staff are good fun... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We appreciate your comments regarding your stay at Pestana Palms Ocean Aparthotel. It is always a pleasure to receive positive feedback. Due to our perfect location right over the sea, it is very usual see dolphins passing in front of the Hotel, from the rooms' balcony or even from the terrace of our restaurant, while you are having... More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Now we had visited this hotel for happy hour many times (daily from 5-7pm) and knew the staff were exceptional. And in the past we had dined twice and found it good in all respects. Last week my wife and I spent a week at the Palms in the Lido area of Funchal and we had a very special holiday... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for your feedback about your last stay at Pestana Palms. We are very proud of the compliments adressed to our Hotel, with special highlight to our location. Pestana Palms is really in the middle of everything! Near a supermarket, near the promenade, between the city centre and Camara de Lobos village, and... More 

Liverpool
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 31, 2015

The Pestana Palms is part hotel, part timeshare style apartments. There are two main buildings where rooms are located – the iconic 8 storey cylinder adjacent to the ocean and the more traditional 6 storey block set further back. Rooms in both buildings have good views but those from the “cylinder” are stunning. About 3 years ago when holidaying in... More 

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PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, Thank you for your review in the Tripadvisor and we deeply regret your disappointment regarding the apartment reserved at the Pestana Palms. Fortunately we were able to offer you an apartment in the Tower building on the second day of your holiday. Indeed Pestana Palms has two buildings, one Hotel accommodation and another building of apartments which are... More 

Birkenshaw
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2015

Recommended the palms by friends who had visited Madeira for the last twenty years and stayed at the palms on most visits.We were not disappointed, the hotel is in a wonderful position right on the atlantic shoreline.The gardens are beautifully manicured, and the swimming pool and patio area very well presented.The rooms are a good size and are spotlessly clean.We... More 

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PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear Mr. and Mrs. Ellis, We would like to thank you once again for the marvellous feedback about your stay at Pestana Palms. The Team is very proud! We are looking forward to have you once again in our Hotel next year. Kind regards, Sara Veríssimo - Unit Supervisor More 

Falkirk, United Kingdom
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 1, 2015

Stayed here with our friends and had an absolutely fantastic time. We walked a few Levadas, walked the amazing route between Pico do Arieiro to Pico Ruivo. What an experience. The apartments are clean and spacious, the staff attentive, the views amazing. A superb base to see the rest of the island. Highly recommended

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for highly recommending Pestana Palms to other visitors. We do have a great location, wonderful staff and an amazing Island to be discovered just like you did during your stay. Hope to have the pleasure of welcoming you back soon. Kind regards, Sara Veríssimo - Unit Suprvisor More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

Nice , comfortable, with a beautiful swimming pool facing the sea, the manicured gardens and close to craft shops and restaurants.The I have more important to say is about the love , respect, attention and kindness of the staff. "Thank you Ms. Ana for your perfect service in our Wonderful Room ." All very charming. We Love it and will... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for the kind compliments about our gardens, Hotel and Team. Our gardening team really do their utmost to perfectly maintain the gardens on a daily basis. Pestana Palms is very well known for its gardens and wonderful staff, for what the high standards of quality are always a special focus for us,... More 

Stockholm, Sweden
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2015

Being non-european, brown people, we never received such an awesome service in Europe. We took a week long vacation with our baby, it was so nice and memorable. The food was good. The room was clean. The hotel's location is very good.

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PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, Thank you for the compliments adressed to Pestana Palms. All guests are very special for us and we always do our utmost to provide Memorable Moments during your stay with us. Please advise us on your next visit to Madeira Island. We are looking forward to welcome you back to our Hotel in the near future. Kind regards,... More 

Norwich, United Kingdom
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 24, 2015

As Pestana owners in Alvor we had some banked weeks to use and decided to visit Pestana Palms for two weeks. We had been before to the Palms the year before the horrendous flood which decimated the centre of Funchal, so we knew what to expect. To say we were not disappointed is an understatement. The staff in all areas... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We are very proud of the compliments adressed to our Hotel, services and Team. We do our utmost to provide different and remarkable gastronomic experiences to our guests throughout the year and Valentine's Day and Carnival are no exception. Apart from these two special events, we also organise dinners in the pool area with live music during Summer... More 

Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

I my husband and son returned holiday couple of days ago from our week holiday from Madeira. All days where sunny and warm. The only light rain was seen in high mountain trip where we drived by rent car.I was very surprised about the climate as read beforehand that they might be more rainy days in February. Still missing thouse... More 

Was this review helpful? Yes 1
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, We would like to thank you for choosing Pestana Palms as your holiday accomodation on your last visit to Madeira Island and for taking some time in posting some comments regarding your stay. We have been very fortunate with the weather during this Winter season. It has been very warm and pleasant. Despite that, the weather on the... More 

UK
Top Contributor
51 reviews 51 reviews
36 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

Great location. Staff fantastic. Views from balcony are magnificent. Grounds and gardens immaculate. Breakfast was very good. Variety of good restaurants just across the road and a decent sized supermarket. Taxi rank across the road and bus stop at the top of the street. Both the regular buses and tourist buses stop here. The sea view balcony rooms are excellent.

Was this review helpful? Yes 2
PestanaPalms, Gerente at Pestana Palms Ocean Aparthotel, responded to this review

Dear guest, Firstly, we would like to thank you for choosing Pestana Palms as your holiday accommodation on your last visit to Pestana Palms. We are very proud of the compliments adressed to the Hotel and services and have already forwarded them to our Team. Please advise us on your next visit to Pestana Palms. We are looking forward to... More 

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