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The Cliff Bay (Porto Bay)

Travelers' Choice award winner
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Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
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Best prices for: 1 room 1 guest
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The Cliff Bay (Porto Bay)
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The Cliff Bay (Porto Bay)
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1,664 Reviews from our TripAdvisor Community

Traveler rating
    1,409
    201
    42
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    4
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176
1,241
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (595)
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The Lakes
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We keep coming back to this hotel - not because Madeira is a stunning island (which, of course it is!) - but because the Cliff Bay reassures me that it is possible to get it Right. And I mean Everything Right. The service is exceptional, polite and friendly; the rooms are beautiful, light, airy and sumptuous in their use of... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
185 reviews 185 reviews
34 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for an extended weekend in Madeira, good choice! It's a very pleasant and well appointed hotel and one of the best I've stayed in. Service and check in and out pleasant and efficient, no fuss, welcomed with a glass of fizz too. Hotel bright and clean, lots of space and marble, pleasant gardens with exotic trees, helpfully labelled.... More 

Was this review helpful? Yes 1
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest, Thank you so much for taking the time to write and share your comments with so many other holiday makers, regarding your recent stay at The Cliff Bay hotel, and happy to learn that you had such a positive experience. It will be a pleasure to welcome you back, Yours sincerely, Muito obrigado, .. António Pais More 

Ipswich, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from our first visit to the Cliff Bay. It was a magical week. We had read all the reviews before booking and we were not disappointed, in fact some reviews did not do it justice. The levels of attention to detail, the friendly and attentive staff are second to none. We cannot wait to return to... More 

Was this review helpful? Yes 2
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest Thank you for being at our hotel and for the kind review about your holiday experience with us. It is a pleasure to know that overall you had an enjoyable stay at The Cliff Bay hotel You quoted “We cannot wait to return to the Cliff Hotel for another holiday”, we say, it will be a great pleasure... More 

Milton Keynes, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a truly wonderful 5* hotel. Rooms spacious and very comfortable. Food very good too. Staff friendly and helpful. The outdoor pool on ground level is excellent and there is also another pool at sea level accessed via steps or a lift which is just as good.

Was this review helpful? Yes 2
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest, Just a short note to thank you for being with us , for enjoying the hotel facilities and services and also for the “Wonderful Hotel” feedback shared with so many other holiday makers. It will be a pleasure to welcome you whenever you decide to do it. Warm regards, Muito obrigado, .. António Pais More 

Marlow Bucks England
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Have stayed at Cliff Bay before and have given positive reviews before. There is no point in repeating detail as it has all been said a thousand times. Rose Garden breakfast is as good as ever. Rooms are spot on, exceptionally clean and comfortable. Terrace Bar is good but not a big fan of the live entertainment. Its not bad,... More 

Was this review helpful? Yes 1
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest, Thank you for your support by staying at The Cliff Bay once again and also for the review about your recent holiday experience. What a great pleasure to know that you enjoyed the all experience. Regarding the rose garden, until the end of this year we will be building a new area just to allow our dear guests... More 

Columbus, Ohio
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I booked a stay at the Hotel Porto Mare several months before our trip to Portugal. Two nights before our arrival (while already on vacation in Portugal) we received a call while on a wine tour saying that they had overbooked the hotel. They asked if we would relocate to the Cliff Bay Hotel with the compensation... More 

Was this review helpful? Yes 3
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Sirs, First off all let me start by apologizing for the overbooking from the hotel Porto Mare. Secondly in the end the evaluation of the hotel the Cliff Bay was somehow affected by this situation which we understand but need to separate the two issues. I will share your valuable feedback with the reservations department so we can improve... More 

Olney, United Kingdom
Top Contributor
72 reviews 72 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This has to be one of the premier hotels for comfort, style, service, ambiance ..... what more can I say ! Try breakfast on the outdoor terrace, with views out to sea, fabulous food and lots of time to eat, reflect and enjoy. Don't go to this hotel if you are short of time for anything, you will be wasting... More 

Was this review helpful? Yes 1
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest, Thank you for your support by staying with us and also for the “Fabulous venue, food, setting, service ....what's not to love ? ” review sent to tripadvisor. We are most pleased to learn that overall you had such a positive holiday experience and profited from the facilities and services provided by my team. Sincerely hope to welcome... More 

Darlington, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Booked this hotel for my 60th birthday and went in April 2015. We were very impressed with the accommodation and the friendly staff. The room was fantastic with everything available,i.e. shampoos etc. Nice touch with the sheet turned down and a chocolate left on the bed on a night and the room was always spotlessly clean. The room we stayed... More 

Was this review helpful? Yes 1
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest, Just a short note to thank you for taking the time sending us your feedback about your experience at The Cliff Bay hotel. We appreciate and value your comments and please continue to do it whenever you stay with us. It will always be a pleasure to welcome you back, Yours sincerely Muito obrigado, .. António Pais More 

Hemel Hempstead, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a lovely time at this hotel, the staff are very very helpful, we have been before and they remember you and make you very welcome. Rooms great, clean. highly recommend for location and they have a free bus service into town

Was this review helpful? Yes 1
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest, Thank you for your support by staying at The Cliff Bay once again and also for the review about your recent holiday experience. What a great pleasure to know that you enjoyed the all experience. It will always be a pleasure to welcome you. Warm regards Muito obrigado, . .. ANTONIO PAIS More 

Moseley
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our stay in the Cliff Bay was quite up to the standard we were expecting, having read other reviews. It is perfectly placed as far as the town is concerned. Plenty of buses, but we chose to walk more often than not. We decided in the end just to go for Bed and Breakfast so that we had chance to... More 

Was this review helpful? Yes 1
antoniopais, General Manager at The Cliff Bay (Porto Bay), responded to this review

Dear Guest, Just a short note to thank you for being with us , for enjoying the hotel facilities and services and also for the kind feedback shared with so many other holiday makers. It will be a pleasure to welcome you whenever you decide to do it. Warm regards, Muito obrigado, .. Antonio Pais More 

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