Other reviews have said "tired", well I'd say "exhausted" in places. The whole interior, particularly the public areas, looks like it could do with an overhaul. Decor cheap-looking and sometimes tacky, chairs old and faded ... take a walk around Reids, that's five star too. But proper five star: the Madeira Regency Palace looks just about a three star. Much... More

Stayed here in July 2012 it was my birthday and my wife's in the same week and I found this hotel to be lovely. The staff were great they even opened the car museum with the classic car collection belonging to the owner for us on my birthday with my wife's request for free. The reception is grand and magnificent... More

Just got back yesterday room spacious but very tired looking.For the high price no tea coffee making facilities,late check out offered in guest information but when we asked were told no even though hotel was only one third full.Carpets in corridors worn and stained.I would expect a five star hotel to offer more choice than one restaurant especially when dinner... More

We have just returned from a weeks stay at the regency palace. We were a little apprehensive following the reviews we read on trip advisor. But we have to say we were pleasantly surprised. We do agree that the carpets do need either deep cleaning or replacing , but the rest of the hotel was very good . The facilities... More

We stayed here last January. Hotel very nice , although some of the reviews on here were terrible! We found the staff to be very helpful. The rooms were large and bright, you do need a room above the reception or higher to get a view. Not much on the area, again it was January and very quiet. Needed a... More

My mother and I stayed here for five nights. On arrival the room was not ready that was fine as we were early so we were directed to the bar to have a drink. My mother ordered tea, it was weak and with a dash of milk looked white! she said it was awful, i had a sparking water and... More

It's a GREAT Madeira Hotel, near Funchal (5 minutes by car) and all the ambiance is fabulous! The room is very bigggg!!! and the Atlantic Ocean view, amazing! A very clean Hotel, a fantastic warm and cold buffet breakfast and quiet as I like! The bar is very nice and offers, in the evening, a kind of Madeira folklore show... More

My husband and I stayed here quite a few years ago (Aug 2011) in a studio apartment, the room was large and had everything we needed. I'd definitely recommend getting a room on the inside of the hotel as our balcony over looked the sea and hotel pools, it was very pretty. The hotel is quite grand, it's been kept... More

My Husband and I stayed there with my Parents a few years ago and found the food and Staff excellent. So much so that we have just made enquiries to stay there again. The excellent Pianist, Adrian, is still there. Adrian is from the UK so go up and say hello when you stay. He has lived in Madeira for... More