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Belmond Reid's Palace

Travelers' Choice award winner
5.0 of 5
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Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
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Belmond Reid's Palace
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Ranked #3 of 88 Hotels in Funchal
A recent review
5 of 5 stars reviewed 3 days ago
Moncat2015 Chobham, United Kingdom
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778 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chobham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Service at Reid's is the best we have encountered anywhere in the world. Superb pool service, reception/concierge could not be more charming and helpful, all restaurant(s) staff superb. House-keeping faultless. The hotel has quirks - would be nice not to have to scrabble on the floor to find a power point (believe some rooms have addressed this) - but overall... More 

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your review. I am pleased to read that you enjoyed your stay with us, and I would like to take this opportunity to pass all our appreciation for having chosen our hotel. We all hope to have the pleasure to welcoming you back soon to the Belmond... More 

McKeesport, Pennsylvania
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The minute you enter Belmond Reid 's palace you realize what a special place you are in. Incredibly spacious common areas, views of Funchal harbor, and service like none other. The rooms are spacious with wonderful amenities and views. Breakfast buffet is delicious and afternoon tea spectacular on the porch. Staff is attentive and friendly.

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valuable Customer, Thank you very much for choosing our hotel and for sharing your feedback. We have all been flattered by your kind words. It is indeed a great pleasure to receive these words of vote, which without any doubt are the spring that pushes us all to do our utmost to please our valuable customers. We all hope... More 

Chipping Ongar
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a wonderful restful holiday at this exceptional hotel. We have stayed there several times and find it unbeatable when we just need to relax in tranquil, luxurious, yet comfortable surroundings. It's wonderful to idle away the time sitting in the beautiful peaceful gardens overlooking the ocean, eating afternoon tea on the terrace or drinking cocktails... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our hotel for your holidays, and for your nice words. We have been thoroughly enchanted by your lovely comments, it is through these kind of feedback that we continue to find the passion and motivation to walk every day the extra mile and try to deliver unforgettable experience to our valued... More 

Brighton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What can be say that hasn’t already been said many times before? The hotel is located in a superb cliff top garden overlooking Funchal, and after a hundred years still delivers that certain ‘je ne sais quoi’. But you know when you experience it. It is of course through the staff –the hallmark of every top hotel. From the initial... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Client, Thank you very much for taking the time for writing your feedback about your stay at Reid's. I have been flattered by your words, this is are the pay back for our efforts, and for the passion we put in what we do. Comments like yours make us walk the extra mile, and do our utmost to... More 

Weston Super Mare
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is very old school in that they always greet you by your name and are very respectful. It is a lovely hotel with good clean rooms. The beds are very comfortable and you can choose from a selection of pillows if you so wish. This is our 4th visit to Madeira and this hotel is great. We have... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our hotel and taking the time for writing your review. We are flattered by your comments. These type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations. We hope to have the pleasure to welcoming you back here to the... More 

Felixstowe Uk
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been visiting this fine establishment for many years now and it just gets better and better. This year our visit took place in June, the weather was warm and Funchal was relatively quiet as at this time of year there are only a few cruise ship's visiting the island. As usual we spent most mornings reading in the... More 

Was this review helpful? Yes 2
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Client, Thank you very much for choosing our hotel, and for taking the time for writing your feedback about your stay at Reid's. I have been flattered by your words, this is are the pay back for our efforts, and for the passion we put in what we do. Comments like yours make us walk the extra mile,... More 

Grantham, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at Reids to celebrate my 26th Birthday. Received an upgrade on arrival from Classic to Superior Sea View in the old part of the building, directly overlooking the harbour. Delightful elegance and luxury in this exquisite hotel, with impeccable levels of service and a destination in its own right. We had afternoon tea and cocktails on the terrace, used... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our hotel, and for taking the time for writing your review. We are flattered by your comments. These type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations. We hope to have the pleasure to welcoming you back here to... More 

Hartlepool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Never spent such a relaxing holiday as we did at Reid's Palace. We were made to feel welcome and valued guests. All staff, without exception, were helpful, knowledgeable and interesting to chat to. Meals were superb - especially Villa Cipriani (Italian restaurant) and William Restaurant. Afternoon tea was a great experience as well as delicious. Not forgetting the Poolside buffet... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your review. I am pleased to read that you enjoyed your stay with us, and I would like to take this opportunity to pass all our appreciation for having chosen our hotel. We all hope to have the pleasure to welcoming you back soon to the Belmond... More 

St. Petersburg, Russia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

It's just a wonderful place. A nice hotel which is located on the rock and has very beautiful garden with An amazing view on the ocean. The room was good as it should be in such hotels. The team was very friendly and ready to help any time of the day. The breakfast, as well as other restaurant facilities, were... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Guest, Thank you very much for choosing the Belmond Reid's Palace for your stay, and for sharing your great experience with all readers. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home. On behalf of all team I pass... More 

Worthing, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we went for a lunchtime aperitif, the waiter was very attentive even though he knew we were not eating there. Fantastic views too. They were about to set up for Afternoon Tea which they explained there may bit a bit of noise while they were moving tables around.

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, I sincerely thank you, on behalf of our staff, for visiting us and for the lovely comments you've shared. We are pleased to know that you had a delightful experience with us. We value all comments as they encourage us to keep working every day to improve our service and continue to deliver memorable experience to all... More 

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