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Belmond Reid's Palace

Travelers' Choice award winner
5.0 of 5
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Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
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Belmond Reid's Palace
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Ranked #4 of 89 Hotels in Funchal
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5 of 5 stars reviewed yesterday
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756 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Funchal
1 review
5 of 5 stars Reviewed yesterday NEW

A superb hotel with stunning views. A short walk from Funchal. Beautiful food. Watch out for the price of drinks and make sure you check your beverages bill. We were allocated one free breakfast served in our room with our package. Good job we disputed the bill with the concierge because they had charged us for this. Make sure you... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

A beautiful well kept immaculate hotel. Attention to detail and service is first class. I went with my 13 month old baby. Her first time abroad. The pools are lovely as were the gardens and it never felt crowded. I had a babysitter in the evening. She was lovely and she also ran the children's club in the day. I... More 

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for having chosen our hotel for your holiday, and for your nice words. We have been thoroughly enchanted by your lovely comments, it is through these kind of feedback that we continue to find the passion and motivation to walk every day the extra mile and try to deliver unforgettable experience to our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent two nights at Reid's in late May and our only regret was that we didn't have more time there. This is a traditional luxury hotel, and I mean that in the best way possible. Personal service above and beyond the 5-star standard is what you can expect at every turn. Reid's is steeped in history,... More 

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our hotel, and for taking the time for writing your comment, we have been flattered by your kind feedback. It has been a great pleasure to understand that your experience with us has been a delightful one. Words like yours are for us the fuel that pushes us to do our... More 

Funchal
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Many 5 star properties on the island. None of them can compete with Reid's Palace. The ambiance, the decor and the beautiful gardens make the difference. The sea access and the pool at the sea are great. Lots of space to relax outside. Restaurants not cheap but very good. Outstanding service through the housekeeping department. This hotel can be recommended.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, I sincerely thank you, on behalf of our staff, for the lovely comments you've shared. We are pleased to know that you had a delightful experience at the Belmond Reid's Palace. We value all comments as they encourage us to keep working every day to improve our service and continue to deliver memorable experience to all our... More 

Aurora, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A friend and I stayed at this wonderful hotel for a week in celebration of her birthday and we could not have chosen a better hotel. I cannot say enough about the wonderful hotel that is Reid's. From the moment we arrived we were made to feel truly welcome. From the concierge to the pool staff the service provided is... More 

Was this review helpful? Yes 2
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Guest, Thank you very much for choosing the Belmond Reid's Palace for your stay, and for sharing your great experience with all readers. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home. On behalf of all team I pass... More 

Hampshire UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again we have just returned from Reids refreshed and energized and enjoyed a wonderful break in a first class hotel Swimming in the Sea water pool was a real delight as it was not opened on our last visit Dinner in the Cipriani is a pinch yourself moment Hope we are back soon

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our hotel and for taking the time for writing your review. We are flattered by your comments. This type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations. We hope to have the pleasure to welcoming you back here to... More 

Warsaw, Poland
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic hotel, with great ambience and history. True 5* from the staff, all interior and food&bevarage. Close distance to city centre, nice and big enough common area. For sure they have my recommendation when someone will ask me for high quality hotel on Madeira. Muito obrigado!

Review collected in partnership with this hotel

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Client, Thank you very much for choosing our hotel and for taking the time for writing your feedback about your stay at Reid's. I have been flattered by your words, which for us are the pay back for our efforts, and for the passion we put in what we do. Comments like yours make us walk the extra... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We always visit Reid's for afternoon tea. This time we were not residents but it did not make any difference to the warm welcome that we received from Nelson and Susana. The standard of the food and service this year was higher than ever. What could be better to spend two hours looking at the ocean, drinking Reid's blend eating... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for taking the time for writing your review. We are flattered by your comments. These type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations. We tank you very much for having chosen our hotel, and we hope to have the pleasure... More 

North Wales, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has maintained its original charm and the internal decor is timeless. All areas are adorned with beautiful flowers and tasteful antique furnishings. The pool area , gardens are immaculate. All staff are courteous and extremely helpful ......nothing is any trouble to anyone. For guests who do not wish to explore Madeira on their own the hotel provides an... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your review. We are pleased to read that you enjoyed your stay with us, and we would like to take this opportunity to pass all our appreciation for having chosen our hotel. We all hope to have the pleasure to welcoming you back soon to the Belmond... More 

Bath, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

A classic 5 star hotel the distinctive pink building enjoys lovely sea views especially from the terrace where afternoon tea is served (pre booking is advisable). Expected a lot here and was somewhat disappointed as at 33.25 euros per person the afternoon tea did not represent value for money and that is without the 18 euros per person for a... More 

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our afternoon tea and for having taken the time for writing your feedback, I really appreciate your constructive comments. Here at Reid's we take our valuable guests' comments into our highest consideration because are for us an incredible tool for improving our level of service. In this respect, after reading your... More 

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