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Belmond Reid's Palace

Travelers' Choice award winner
5.0 of 5
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Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
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Belmond Reid's Palace
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Ranked #4 of 89 Hotels in Funchal
A recent review
5 of 5 stars reviewed 2 days ago
Jane D Abu Dhabi, United Arab Emirates
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740 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Abu Dhabi, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We were enroute to Gibraltar from Tenerife on our sail boat when we experienced problems so we diverted to Madeira. Reids was recommended to us and we cannot say how pleased we were that we were told about the hotel. We ended up staying for five weeks and thoroughly enjoyed every minute of it. We did not have any cause... More 

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Geneva, Switzerland
Top Contributor
84 reviews 84 reviews
46 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second stay at the Reid's. They are tops at almost everything except for a bad booking experience, which got eventually resolved to our satisfaction. The flower arrangements everywhere were breathtaking. All 3 Restaurants serve excellent food. At the Cipriani the Service is slow but otherwise professional and they cater well to special wishes. The two heated pools,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Guest, Thank you very much for choosing the Belmond Reid's Palace for your stay, and for sharing your great experience with all readers. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home. On behalf of all team I pass... More 

Funchal
1 review
5 of 5 stars Reviewed 5 days ago NEW

If you are looking for somewhere special to stay in Madeira then you need look no further than Reid's Palace. On the face of it it may seem a little old fashioned but do not be fooled. They are polite, friendly and the service is wonderful. Afternoon Tea on the terrace is a delight.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Client, Thank you very much for taking the time for writing your feedback about your experience with us. I have been flattered by your words, this is are the pay back for our efforts, and for the passion we put in what we do. Comments like yours make us walk the extra mile, and do our utmost to... More 

London
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have travelled alot, stayed in great hotels and eaten in great restaurants but this place was hard to beat. I needed somewhere peaceful but buzzy for a relaxing break and also somewhere special for my wife's birthday and this hotel exceeded both objectives. We ate by the pool most days (excellent) and had superb dinners at Les Faunes and... More 

Was this review helpful? Yes 1
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for staying at the Belmond Reid's Palace, and for taking the time for writing your review. We are flattered by your comments. These type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations. We hope to have the pleasure to welcoming you... More 

Doncaster, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

The pool area is second to none. Service everywhere in the hotel was excellent as you would expect from a 5star establishment. We only used one of hotel's restaurants (the Villa Cipriani Italian) which was excellent. The location is great being a 10 minute walk into town. The free shuttle bus provides a lazy alternative.

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your review. I am pleased to read that you enjoyed your stay with us, and I would like to take this opportunity to pass all our appreciation for having chosen our hotel. We all hope to have the pleasure to welcoming you back soon to the Belmond... More 

Salisbury, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have tried very hard to find something critical to say about this hotel but have failed totally. When we arrived there was some confusion about our reservation (not the fault of the hotel) but Mr Gilbert on reception dealt with it wonderfully and we even got a room up-grade to compensate. The room, facilities,food and particularly the service were... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valuable Customer, Thank you very much for choosing our hotel and for sharing your feedback. We have all been flattered by your kind words. It is indeed a great pleasure to receive these words of vote, which without any doubt are the spring that pushes us all to do our utmost to please our valuable customers. We all hope... More 

Grobbendonk
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We started our last day of a 2 week stay at this marvelous hotel and it is with pain in the heart that we leave. Reid's has a rich history and it has a class that you can't find in modern hotels anymore, which becomes immediately apparent when entering. But it does not set itself apart purely with its setting,... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Guest, Thank you very much for choosing the Belmond Reid's Palace for your stay, and for sharing your great experience with all readers. It is a true pleasure to read that you have enjoyed your stay with us, and that our team has created memorable experiences that you have taken back home. On behalf of all team, I pass... More 

Senior Contributor
43 reviews 43 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Reids was a very special experience, there are few places in this world that are so infused with defining a service and experience that has the essence of times gone by. don't get me wrong this hotel is not old fashioned but it holds the values and traditions boldly out there for you to experience. If your looking for modern... More 

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CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our hotel and for your nice words. We have been thoroughly enchanted by your lovely comments, it is through these kind of feedback that we continue to find the passion and motivation to walk every day the extra mile and try to deliver unforgettable experience to our valued customers. We hope... More 

Bournemouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This palatial hotel has bags of atmosphere, old world charm and attentive staff. But it is very formal and does let itself down in some areas. In a hot climate we like good air conditioning especially at night. It did improve slightly after an engineers visit, but was not comfortable. The breakfasts are wonderful and overlook sea and the pool... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, I sincerely thank you, on behalf of our staff, for choosing our property and for the lovely comments you've shared. We are pleased to know that you had a delightful experience with us. We value all comments as they encourage us to keep working every day to improve our service and continue to deliver memorable experience to... More 

Canton of Geneva, Switzerland
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a group of 20 people here in May 2015 for 3 nights. The hotel is magnificent. Rooms are delightful. Amenities great. We loved the breakfast, Les Faunes restaurant. Front desk and concierge staff are accommodating. Truly 5-star. I found Bebiana wonderful to deal with. Several of our clients lost items which the room/pool staff found. Only think to... More 

Was this review helpful? Yes
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for choosing our hotel, and for having taken the time for writing your feedback, I really appreciate your constructive comments. I am happy to understand that we have been able to provide you and your group a delightful experience, and at the same time, I do apologize for not being able to completely... More 

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