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All 91 Funchal hotels

Pestana Promenade Ocean Resort Hotel

4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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Pestana Promenade Ocean Resort Hotel
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Ranked #14 of 91 hotels in Funchal
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed February 24, 2010
RogertheScribe Horncastle, Lincolnshire
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Pestana Promenade Ocean Resort Hotel
See the most recent reviews
Horncastle, Lincolnshire
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2010

We stayed in one of the timeshare apartments for the last week of Jan and first week of Feb, having switched from our regular Pestana resort, the Carlton. We were pleasantly surprised to have been given a spacious one-bedroom apartment with a terrace (whereas we only have a studio at the Carlton). As the hotel was only one year old,... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mr. Roger, first of all thank you for your loyalty to Pestana Hotels & Resorts and thank you for spending your time on submitting your review about Pestana Promenade Ocean Resort Hotel. We have carefully read your comments and forward them to our Management. We are commited in improving ourselves, so that we can fulfill our guests requests! We... More

Cheshire
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed February 21, 2010

... two potential problems - aircon not working, and small studio rooms. We stayed here from 8th Feb. to 15th Feb, thankfully just missing the terribly sad storms and flooding which just devastated Funchal on the 20th Feb.. We swapped in via RCI and were originally allocated room 1225 which is a studio, but of the smallest kind. This type... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Pestana Guest, Thank you for your review about Pestana Promenade Ocean Resort Hotel. We have carefully read your comments and we would like to assure we will do our very best in order to improve our services, so that we can meet our guests'expectations. We hope to have you as our guest again. With best regards, Front Office. More

England
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2010

We had a delightful stay at the Pestana Promenade, but were very sad about some of the things that happened on the Island. Tourists need to be very aware that there are some unscrupulous locals who will charge you much more than a local for the same service or product. The amazing fruit and vegetable market is a prime example,... More

Was this review helpful? Yes 3
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We are very sorry for the sad happenings you have experienced in Madeira. It was the first time we have ever read such comments about the local people and we must say altough very sad, this is not to expect or normal in Madeira. We hope you consider a next trip to Madeira. Best regards, Front Office More

CH 6714 Semione (Ticino)
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2010

My wife & myself had the immense pleasure to spend 10 great days at the PESTANA PROMENADE in Funchal. We have travelled intensively for the past 50 years but hardly ever enjoyed such a delightful place.!! It's quiet impossible to compare the many beautiful resorts & hotels we have had the pleasure to visit (partly holidays,partly business having been a... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mrs. Anna & Mr. Jean Ticino, we felt very honoured with your comments about Madeira Island and our hotel. We are here to make you feel "home" and it is great the feeling of having accomplished our mission! We hope you visit us again and we send you our kindest regrads. Front Office More

Petersfield, United Kingdom
Top Contributor
204 reviews 204 reviews
118 hotel reviews
418 helpful votes 418 helpful votes
5 of 5 stars Reviewed February 15, 2010

We spent an enjoyable week here in early Feb 2010 on what I think was our 7th visit to Madeira. I remember the area where Pestana Promenade is located before it was constructed, and it's quite something to see such a large modern hotel located in what was mainly an unused hillside on the western edge of the hotel zone.... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for submitting your comment about Pestana Promenade Ocean Resort Hotel. We have carefully read your input and we would like to say we are thankful for your understanding regarding the air conditioning problem and we are happy to know that still you have had an enjoyable stay with us. We hope to welcome you again and... More

Hereford
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 11, 2010

Stayed at this hotel for 11 nights during Jan 2010. Very modern in appearance with a great location overlooking promenade. The hotel's common areas are well presented with some excellent design touches. The hotel is built on a sloping site so you walk into the reception which is actually on the 5th floor! The view from the reception area over... More

Was this review helpful? Yes 2
PestanaPromenade, FRont Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for your general description of our hotel and services - it is a great help to other travelers when searching for an hotel for their stay in Madeira. We were very happy to know that our commitment was recognized and appreciated by you. This is a very important matter to us. We look forward to welcome... More

Stourbridge, United Kingdom
Top Contributor
98 reviews 98 reviews
26 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed February 11, 2010

I visited the Pestana Promenade with my parents and older brother. My parents own a timeshare apartment in the resort part of the hotel. Firstly, the standard of the hotel is amazing. As with all Pestana properties on Madiera, the standard of decor is lovely and modern, it is very clean, it is well appointed and the staff, as ever... More

Was this review helpful? Yes 3
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Pestana Guest, we would like to thank you for your review about Pestana Promenade Ocean Resort Hotel. Our guests'opinions are very important to us and to other travellers that consider a visit to our beautiful island and to our hotel. Once again thank you! With our best regards. More

Devon,England
Contributor
20 reviews 20 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 11, 2010

We stayed for 11 days at the Promenade and had wonderful service from the staff.The rooms were excellent(after initially rejecting four because of noisy swimming pools fans and one where you could only see the sea from on the floor of the balcony or on a chair !!!!)However,Cristina and Nelson were brilliant in sorting out our problems. On the negative... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for spending your precious time on submitting your comments and information about Pestana Promenade. We are happy to know that altough you were not happy with the entertainment in the bar and also the internet fee, your have enjoyed your stay with us, this only means we have done our job well!!Cristina, Nelson send their best... More

Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 5, 2010 via mobile

We've just got back from five nights here. It's a fabulous hotel, with great modern decor and furnishings. The staff are universally lovely and the food and drink terrific. Weather not always great in winter so great to have the indoor pool, spa, jacuzzi etc. We ate in the local restaurants, which served some of the best food we've eaten... More

Was this review helpful? Yes 2
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for spending your precious time on submitting your review about your stay in Madeira. It is for us a hughe pleasure to know that we have done our job well - ensuring our guests a memorable stay in Madeira. We hope to welcome you again in a not too distant future. Best regards More

berkshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2010

We are regular visitors to Madeira and our stay in the two weeks prior to Xmas was very enjoyable. The hotel was quiet & this suited us. Our room had full on sea views & the large balcony was a suntrap. Heated outdoor pools were very clean & complimented by the location of the poolside bar/eatery that had great views... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for spending your precious time on submitting your review about Pestana Promenade Ocean Resort Hotel and thank you for your loyalty to Madeira Destination. We are happy to know that you have enjoyed the 2 weeks prior Christmas Hollidays, with us. For next time, we recommend that you stay longer, so that you can enjoy New... More

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Additional Information about Pestana Promenade Ocean Resort Hotel

Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Hotel
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Funchal
#8 Family Hotel in Funchal
#8 Business Hotel in Funchal
#11 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa, this Modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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