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Pestana Promenade Ocean Resort Hotel

#14 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersGold level
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Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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Pestana Promenade Ocean Resort Hotel
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1,162 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
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There are newer reviews for Pestana Promenade Ocean Resort Hotel
See the most recent reviews
Birmingham
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed May 29, 2012

We spent a week at the Promenade on a Thomson package at end May. This modern (only2-3yrs old) hotel has lovely stylish public rooms, a wonderful garden and pool complex (including "inifinity" pool), with plenty of sunbeds and comfortable water temperature. Our bedroom was on the ground floor with small private patio (instead of balcony) leading directly onto the garden/... More 

Was this review helpful? Yes 6
PestanaPromenade, Front Office Team at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, It is with great satisfaction and gratitude that we read such good remarks. We are overwhelmed to know that you have enjoyed immensely your stay in the island and in our resort. It is comments such as yours that makes us excel everyday on achieving a place of interest by presenting an excellent and at hand service. We... More 

bxl
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 25, 2012

We stayed at Pestana Promenade at the begginning of May 2012 (6 adults and 1 todler) and we enjoyed it a lot. The location is great, the rooms are large, modern and clean, the stuff is incrediblly helpful (especially Mena, thank you again). The buffet is not spectacular, but good and there are plenty of options. There is no free... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you so very much for your review. We are delighted to know that you enjoyed your stay with us and that we have been able to meet up with your expectations consistently through your stay. Thorough reviews like yours is always helpful for us and for those travelers who are considering Pestana Promenade for their forthcoming holidays.... More 

Norwich, United Kingdom
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed May 24, 2012

Madeira was recommended to me, along with the Pestana Promenade Ocean Resort. The Hotel is new, in a glorious location and has fantastic views from all of the rooms. The service is first class and the rooms very comfortable with english TV channels as a bonus. The pool area is beautiful and relaxing and there is never a problem getting... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for sharing your experience from your recent stay with us at Pestana Promenade on Tripadvisor. we are pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues. We at Pestana Promenade Hotel endeavor to provide nothing but the best of service and facilities to... More 

Rochford, United Kingdom
1 review
5 of 5 stars Reviewed May 23, 2012

We stayed for just 2 nights and the Pestana Promenade prior to commencing a week at my timeshare but wanted an extra couple of days. I can only praise this hotel, the staff were very helpful, nothing too much trouble, hotel immaculate and just loved the decor in the corridors and rooms. Our room was close to the Beauty Spa,... More 

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for choosing Pestana Promenade for your stay in Madeira. We thank you for taking out your valuable time and posting this detailed review. We are grateful for your feedback and take it as an opportunity to consistently improve our service standards and meet guest expectations. Your comments on the breakfast area have been noted and will... More 

cheshire
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 23, 2012

We have just returned from a week at this beautiful hotel, the setting is stunning, and the amenities are brilliant. The staff are helpful and always got time for you, especially the Restaurant manager Jose who could nt do enough for us. We were on half board, the breakfasts were plentiful with loads of choices, and the evening meal was... More 

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay in Pestana Promenade. We were delighted to learn that you enjoyed your recent visit to the hotel and that you were particularly pleased with the service, location, and resort facilities. Your words will inspire the entire team at Pestana Promenade to continue providing the... More 

Edinburgh, United Kingdom
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed May 22, 2012

Originally reviewed this place back in 2009 shortly after it opened. Looking around the fabric of the hotel has been maintained to a good standard and everything still looks fairly fresh. Lifts are still a bone of contention although they have at least installed up and down buttons in place of the single ones previously so you know in which... More 

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you very much for once again choosing Pestana Promenade and for taking out your valuable time to posting such detailed review. We are delighted to hear from you and that you once again had enjoyed your stay with us however, we are concerned to hear about the issues you´ve mention, please rest assure that we forward all... More 

Stamford, United Kingdom
Level Contributor
166 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed May 21, 2012

Hotel is a recent addition to the Pestana empire. The gardens are now maturing nicely, there are 4 pools which is rather over the top, plus a jacuzzi, it would have been better with more garden space to relax in. The restaraunt has plastic seating which after some time becomes rather uncomfortable. Interesting seating elsewhere in the Hotel grounds. Poolside... More 

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review on Trip Advisor, We are very happy to learn that you enjoyed the food on the pool bar and our gardens. We would like to thank you for your kind feedback in regards to our colleagues. We are fortunate to be surrounded by colleagues who are very customer... More 

Chepstow, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 16, 2012

What more can I say that others haven't already said, Pestana Promenade was the best, lovely helpful staff, views to die for, great swimming pool and whirlpool, great shower, hairdryer, and comfortable bed. Madeira was also lovely, never had a bad meal, from many restaurants within walking distance, Also good tour booked through the hotel, the east and west island... More 

Was this review helpful? Yes 3
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Pestana Promenade. I hope that you had a pleasant return journey. We are delighted to read your great review and gives us great pleasure to know that you thoroughly enjoyed your stay with us. We have communicated your feedback to the... More 

Stockholm, Sweden
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 10, 2012

The absolute best hotel i have been a guest at. The staff and service is awsome. The rooms are gorgeous and the view from the hotel is magnific. I have nothing bad at all to say about the hotel.

Was this review helpful? Yes 6
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of your recent stay with us at Pestana Promenade Hotel. I am delighted to read your comments and to learn that you have been impressed with our product and services. Your comments will also be a motivation for the team to consistently maintain the high standards which you... More 

Frinton-On-Sea, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 6, 2012

We have just returned from our 4th trip to Madeira and our first at the Pestana Promenade. Having thoroughly researched through Tripadvisor, lets just say on our return to Funchal we will certainly not be looking elsewhere but this hotel. Everything we expected and so much more. Perfect location. 5 Min walk into the heart of the Lido area but... More 

Was this review helpful? Yes 11
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, I would like to thank you for taking the time to post this great review following your recent stay with us at Pestana Promenade.. I am delighted to learn that we managed to exceed your expectations, both with the product and service that we extend throughout the resort. I have shared your feedback with the rest of team... More 

Hotel Review Summarization

What travelers say

  • Sea view(26)
  • Very good(18)
  • Air conditioning(11)
  • Indoor pool(4)
  • Sun bed(4)
  • Pool area(3)
  • Friendly and helpful(3)
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