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Pestana Promenade Ocean Resort Hotel

#15 of 89 Hotels in Funchal
Certificate of Excellence
4.0 of 5
Hotel website
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Special Rate
€74 (EUR)
Pestana Promenade Ocean Resort Hotel
Best prices for: 1 room 1 guest
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Ranked #15 of 89 Hotels in Funchal
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 3, 2011
MrDShropshire Shropshire
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1,042 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Pestana Promenade Ocean Resort Hotel
See the most recent reviews
Shropshire
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 3, 2011

We (myself, my wife and 12 year old daughter) have just returned from 11 nights at the Pestana Promenade Ocean Resort Hotel) and it was a very enjoyable experience. The hotel has a modern design with a clean plain decor. This makes it feel a bit 'clinical' but certainly not 'cheap'. In fact, driving up to it made me feel... More 

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, Thank you very much for taking your precious time and positing such detailed review. Reviews like yours are always very helpful for us and for the guests who look forward to travel to Pestana Promenade. We are thrilled to learn that you have enjoyed the tranquility of the Pestana Promenade and had a wonderful experience with us and... More 

Moscow, Russia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 2, 2011

It was just a perfect holiday with my mum. We spent 10 days in this hotel, very modern, clean, very well-furnitured! The two outside pools were amazing! Meals ( we had only breakfast) were also good. The only strange and funny thing about our room was that the toilet had a glass window, with jalousie that could be opened or... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We highly appreciate the time you took to post your review and the positive feedback, you have given. It is most encouraging for us to receive such praise and we will gladly share it with the team. Regarding your comment about the glass window, please be inform that we do have some rooms without it, but most of... More 

England
Top Contributor
99 reviews 99 reviews
39 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 31, 2011

My wife and I enjoyed our week stay at the Pestana Promenade Ocean Resort Hotel. This is a five star accomodation and is part of the Pestana chain that dominates the island. The reception staff were very helpful especially Nelson Vieira who gave us good advice with regard to restaurants in old town Funchal. The indoor swimming pool & jacuzzi... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We were really happy to read that you enjoyed your recent visit to Pestana Promenade and that you were particularly pleased with the excellent service offered by our colleagues, specially from Nelson, we will be sure to share you kind feedback with him. Please allow us to inform that Pestana Promenade is a 4 Star Hotel and that... More 

Norwich, UK
Contributor
19 reviews 19 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 31, 2011

I'm writing this as we enjoy the last few days of our holiday in this wonderful hotel. This is our second time at the Pestana Promenade having stayed here in August 2010. Having had such a fantastic time we were nervous about it not living up to our high expectations but we need not have worried. The modern spacious rooms,... More 

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, Thank for once again staying at Pestana Promenade Hotel and sharing your " perfect " experience with us. We are pleased to know that once again we have exceeded your expectations and were able to created a memorable experience for you. Our aim is to ensure you arrive as guest´s and return as friends. We take pride in... More 

Lisboa
1 review
5 of 5 stars Reviewed August 30, 2011

Iamos com grandes expectativas face aos comentários que tinhamos lido e posso dizer que mesmo assim ficámos muito surpreendidos. Excelente hotel, equipa muito simpática e prestável. Em termos de instalações a decoração é bastante moderna sem se tornar fria e impessoal, com óptimos espaços para relaxar. Uma excelente piscina, aquecida, com uma vista maravilhosa, para uns fins de tarde inesquecíveis.... More 

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PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review
Google Translation

Estimado Hospede, Em primeiro lugar, agradecemos-lhe por entre tantas opções ter escolhido o Hotel Pestana Promenade para a sua estada... More 

aberdeen
Top Contributor
98 reviews 98 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 25, 2011

Just back from a week at this hotel. Can't fault it, service excellent from the start when our cases were taken to the room and we were shown round and given guidance on how to work the controls. Very clean room with an excellent sea view. Hotel ideally located near to some excellent restaurants. Air conditioning did not cool our... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, Thank you for your review. We are so pleased that you had a lovely time with us, although saddened that we have failed to meet your expectations on the service at the Pool bar. All feedback we receive is taken seriously and those aspects of the property and service that we can directly affect, we will certainly look... More 

Modena, Italy
Top Contributor
65 reviews 65 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 21, 2011

This hotel is nice and convenient... The room is nice, spacious e very clean... the location in Funchal is good just above the ocean's promenade of this city... The price is onest... In conclusion a four-star hotel that seems e five-star hotel for the location the rooms and services but not for the price...

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you very much for your review. We are delighted to hear that you found Pestana Promenade an Excellent hotel, with nice, spacious and very clean Rooms. We are very proud of our location as we are situated in front of the spectacular promenade that stretches from Lido to Praia Formosa, all the resort offers spectacular views to... More 

Dublin
Top Contributor
52 reviews 52 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 20, 2011

This hotel is there for the guests. The staff are well trained and pleasant. Pleasant in my books is very good. Facilities fine for a holiday. Food varied from day to day so we did not always find the same thing. They even varied the breakfast which I think also keeps the cooks interested. Would have liked tea/coffee making facilities... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you very much for your review. It is great to hear that you enjoyed the hotel it´s rooms and found our staff to be terrific. Please allow us to inform that on request we can arrange a kettle to be delivered the room, or our guests can try to reserve one of our rooms with kitchenette which... More 

Truro, United Kingdom
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 16, 2011

I went for 9 nights to this hotel and had a good holiday. The Hotel is nice and Modern. We had garden rooms which were very nice and spacious, bathroom very nice but weird window into bedroom which I did use to watch TV in the bath! Pool is nice but was fairly crowded and there is a touch of... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for your review. We are delighted to hear that you enjoyed your holidays with us and that you found the Hotel nice, modern and the rooms layout nice and spacious. While we were happy to read your positive comments about the resort and your room, we were naturally concerned that you felt Bar and restaurant of... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 16, 2011

I have just returned from Madeira and stayed at Pestana Promenade on a b&b basis. The hotel was excellent - new, very clean, large rooms. The facilites were also of a very high standard. The only issues:- a) were regarding sunbeds and people reserving them with their towels, books etc first thing in the morning and then going out and... More 

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review the Pestana Promenade Hotel. We are absolutely delighted to read that you found our hotel to be excellent. Situated by the Atlantic , we are so pleased that we can offer a sense of peace and tranquility as well as an overwhelming view from the resort. We would... More 

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