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Pestana Promenade Ocean Resort Hotel

#15 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
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Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Special Price
10% off room rate
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1 room 1 guest
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Pestana Promenade Ocean Resort Hotel
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1,197 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (386)
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There are newer reviews for Pestana Promenade Ocean Resort Hotel
See the most recent reviews
Stourbridge, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 14, 2012

Wow this hotel is beautiful! The room was spacious, modern and had a great view (worth paying a little extra for a full sea view room in our opinion!). The pool area was lovely; the water in the pool was always warm and there were loads of sunbeds. The only slight downside was how expensive the pool bar was, however... More 

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Pestana Promenade. We are pleased to learn that you have enjoyed your stay with us and would like to thank you for all the positive recommendations you have made. Please rest assure that we we have forward the issues you have... More 

Argyll
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 13, 2012

This was the first time we had stayed at the Pestana Promenade, and our second visit to Madeira. It was a gorgeous hotel and the room was lovely. Due to it being a new hotel - the decor etc was spotless. We were staying in an apartment on the 5th floor with gorgeous views towards the sea. In the Lido... More 

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking out your valuable time to post your review on tripadvisor and for choosing Pestana Promenade for your second visit to Madeira Guest satisfaction is our main goal and it is rewarding to learn that it has been achieved on this occasion. We do appreciate you taking the time to share your experiences and recommending... More 

Dubai, United Arab Emirates
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 9, 2012

This was definitely an experience to repeat, but let us start at the beginning. We arrived at the Hotel early morning due to our flight schedule. As usual on these situations, we "checked-in" and left our luggage at the front desk, and took the opportunity to go for some sightseeing in Funchal for the whole day, returning close to dinner... More 

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, I would like to thank you for taking the time to post a review following your recent and first stay with us at Pestana Promenade Hotel. We are delighted to learn that we managed to exceed your expectations both with the product and service that we extend throughout the resort. We have shared your feedback with regards to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2012

We just spent 3 nights here, just before July4. Can't say enough great things about the resort or all of Madeira. The room was generously apportioned and sized like a typical American hotel room as opposed to a smaller European room. Everyone at the hotel was very friendly and the hotel from the room to the grounds was very clean.... More 

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and posting a review on tripadvisor following your recent visit to Pestana Promenade. We are pleased to learn that you had Great stay with us. Guest satisfaction is our main goal at Pestana Promende and it rewarding to learn that we have achieved this during all your stays. We would... More 

Liverpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 7, 2012

Nice hotel, lovely pool area. Great views from room. Generally quiet, peaceful and relaxing. Good choice at breakfast buffet. Food ok. ( we were bed and breakfast only). The Deck bar was very good for lunch time snacks. Staff very helpful. Only downside was the lack of lifts especially at busy periods. The stairs are apparently only to be used... More 

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Pestana Promenade we are delighted to learn that you generally enjoyed your recent holiday and your comments regarding our product, services and colleagues are very much appreciated. we appreciate you bringing the lifts, and the gym issues to our attention, in order that we have the opportunity to address your feedback... More 

london
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 7, 2012

Third visit to this hotel and the quality experienced on previous visits maintained. This really is the loveliest hotel right on the ocean in the Lido hotel district. The staff are always keen to please and the service offered is exemplary. The rooms are spacious and kept immaculately clean by the service staff. Each has a balcony with furniture and... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for your continued patronage to Pestana Promenade and also for posting such a great review on TripAdvisor. We are delighted to learn that you thoroughly enjoyed your 3rd stay at Pestana Promenade. All your kind comments with regards to the rooms, décor, amenities and particularly with the service of our team are greatly appreciated and we... More 

Marlow, Bucks
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 7, 2012

Excellant hotel, clean modern with a superb location looking over the sea. Staff extremely helpful. Food very good the only downside was that drinks and snacks were expensive.

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review on Trip Advisor. We were delighted to hear that you had chosen to stay with us and very much enjoyed your overall stay at the hotel. your comments with regards to the drinks have been forwarded to our F&B manager, so that he can analyzed them It was... More 

Zürich, Schweiz
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2012

We stayed already 3 times in this hotel, and our last experience was just as excellent as other times. The rooms are very modern, large and clean. The service employees are very polite, always smiling and work hard. The breakfast buffet has a great assortment, the food is delicious. There is a very big pool area and it's a very... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, thank you for making Madeira your destination of choice and for your continued loyalty towards Pestana Promenade. We are delighted to learn that you once again thoroughly enjoyed all the facilities and services that we provide to our guests in the resort. Our team is very focused on extending the highest level of service to all our guests... More 

Staffordshire
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 3, 2012

We travelled to Funchal in early June and although we had a bit of an adventure getting there ( the plane had to have 2 attempts at landing due to windy conditions) we had a fantastic stay. The Pestana Promenade was, in my opinion, divine! We loved everything about it as we wanted a relaxing break and got it in... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We are delighted to learn how much you enjoyed your recent stay with us at Pestana Promenade, and please be sure that it was our pleasure to have you as our Guest We at Pestana Promenade Endeavour to provide nothing but the best of service and facilities to all our guests. Your kind comments regarding our resort is... More 

Wokingham
Level Contributor
105 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 3, 2012

We stayed here for two weeks in early May as we have a time share apartment there on the seventh floor. The rooms are large and we had two balconies, one outside the lounge/dining area and one outside the main bedroom. The sea views are fantastic from this apartment. We also had a private terrace on the roof with a... More 

Was this review helpful? Yes 2
PestanaPromenade, Front Office Team at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We thank you for taking your valuable time posting this review. Concerning the facilities of the hotel and the performance of the staff, we thank you for the points place to your attention. It is always gratifying to hear such good comments concerning our staff performance. As for the Restaurant Décor and our lifts, we have conveyed such... More 

Hotel Review Summarization

What travelers say

  • Sea view(26)
  • Very good(18)
  • Air conditioning(11)
  • Indoor pool(4)
  • Sun bed(4)
  • Pool area(3)
  • Friendly and helpful(3)
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