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Pestana Promenade Ocean Resort Hotel

#14 of 89 Hotels in Funchal
Certificate of Excellence
Hotel website
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Special Rate
€74 (EUR)
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Best prices for: 1 room 1 guest
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Pestana Promenade Ocean Resort Hotel
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Pestana Promenade Ocean Resort Hotel
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1,062 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Pestana Promenade Ocean Resort Hotel
See the most recent reviews
Newbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Combination of self catering facilities and full hotel services gave us the best of all options. We had a 3 day meal deal in the week we were there and thought it was good value. Staff were friendly and attentive. The apartment was spacious and very well equipped. Furnished to a high standard, except the kitchen units, which could have... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We present ourselves truly overjoyed to know that on your last visit to Madeira Island and stay at the Pestana Promenade Ocean Resort we have managed to provide to you a service of excellence attentive to every detail. We are glad that you have tried our restaurants and that you have found our promotions of great... More 

Manchester, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel is probably up there with the very best hotels we have stayed in. On our 1st visit to Madeira, last year, we stayed at the Melia, which was fine, but not a patch on this hotel.From now on it will be the Pestana Promanade.This is for numerous reasons, but the ones that come instantly to mind are the... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest and recent traveler We are very pleased to know that your stay at the Pestana Promenade Ocean Resort has been to your full satisfaction and that you have enjoyed to the fullest your return visit to Madeira Island. Your kind words are truly rewarding to us, as our main concern and goal is to have your guests... More 

Pau, France
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Pestana Promenade for one week, the hotel was excellent, staff very helpful, polite and friendly. The hotel was very clean. The pool area is really nice with Ocean views. Rooms are very large with very comfortable beds. Didn't eat in the hotel, so cannot comment, but looked very nice when passing.

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We would like to thank you for your recent visit to Madeira Island and for your stay at the Pestana Promenade Ocean Resort. It was a truly delight to be able to welcome you in Madeira Island and host you in our resort. We present our sincere gratitude for the polite words conveyed to our resort... More 

Essex
Top Contributor
106 reviews 106 reviews
31 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have 2 timeshares here and love both. Just returned from great May week...counting down to Xmas. Great service, great location. Can't fault the place apart from temperamental Internet. But want to mention a really good talk on Bletchley Park given during the week. Also a half day tour to see the Orchid garden, A Madeira wine tasting and a... More 

Was this review helpful? Yes 2
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Esteemed guest and traveler We would like to thank you for your most recent visit to Madeira Island and for yet another stay at the Pestana Promenade Ocean Resort. It is wonderful to know that you have become part of the Pestana Family and that we will be your hosts for many times more in the future. As the internet... More 

Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at one of the groups other hotels in Madiera last year and we had a great time so when we decided to come back we thought that we would try a different one within the same chain and we were not disappointed. The hotel was perfectly located for us and on arrival it was lovely... More 

Was this review helpful? Yes 2
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest and Traveler We would like to thank you for your most recent visit to Madeira Island and stay at the Pestana Promenade Ocean Resort. It is truly scrumptious to become aware that you have enjoyed your stay with us to the fullest and that we were able to help you in any step of the way. We... More 

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I came to the island for a romantic break, on arrival at the hotel we were greeted with warm smiles and a cold glass of orange (a beautiful airy reception area overlooking the sea - one of the ladies on reception kindly sent me a photo of the view when I told her it was raining back... More 

Was this review helpful? Yes 2
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest and Traveler We would like to start by thanking you for your most recent stay at the Pestana Promenade Ocean Resort and for your choice for Madeira Island destination. We are truly glad to know that you have enjoyed to the fullest your time spent in our resort and in Madeira Island. It was our pleasure to... More 

Chippenham, United Kingdom
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thank you to everyone at Pestana Promenade for another fabulous time! The staff and facilities are very special and make our stay special too; with added treats in rooms for returning guests! The hotel has perfect views from all rooms as it is set above the promenade so there is nothing to spoil the views of the ocean. Reception is... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest We are truly glad to know that you have decided to return to Pestana Promenade Ocean Resort in another holiday spent in Madeira Island. In behalf of all the staff that works at the Promenade, we thank you for your kind words. It is indeed very rewarding to receive such warm comments towards their good service and... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We go every year in December and are never disappointed. The apartments are kept very clean and tidy with daily maid service and fresh towels and bed sheets. We have a self catering apartment and do not use the restaurant facilities in the hotel. There are many eating out places nearby and good coffee shops. A large shopping centre is... More 

Was this review helpful? Yes 2
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We are thankful that on your latest visit to Madeira Island you have decided to stay once again in the Pestana Promenade Ocean Resort. It is truly rewarding to ourselves and gratifying to be able to continuous provide a memorable stay worth of memory. We cannot thank you enough for the good comments raised towards the... More 

Kokkola, Finland
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very exclusive hotel! Beautiful pool/garden area, nice large rooms and on a good distance from a big shopping center, grocery stores, restaurants and bars. Lovely views from our big balcony to the Atlantic ocean. We didn't eat at this hotel so i can't give a comment on that, but i would imagine food being quite good as well the rest... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We would like to thank you for your recent visit and for submitting in TripAdvisor your experience with us. We are truly happy in knowing that you have found the hotel to be a very exclusive hotel with beautiful areas. Indeed our rooms are nice and large and we are truly happy that you to know that you... More 

Ware, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015

have been to this hotel 3 times now and it still continues to satisfy all our needs. The staff are always so helpful and nothing is too much trouble. Accommodation is excellent. Looking forward to our next trip in February 2016 :o)

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We would like to thank you for yet another visit to Madeira Island and for your continuous choice in our resort and chain. We present ourselves truly overwhelmed by the fact that time and time again we have managed to provide you with an excellent service, truly dedicated, friendly and committed to never disappoint. We will... More 

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