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All 91 Funchal hotels

Pestana Promenade Ocean Resort Hotel

4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Hotel amenities
Pestana Promenade Ocean Resort Hotel

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94%
Ranked #14 of 91 hotels in Funchal
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
CliveandLornaJackson Fareham, United Kingdom
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836 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Fareham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was our first time in Madeira and wont be our last as it is a wonderful Island with such great scenery especially if you get out to the mountains. The Pestana Promenade Hotel is a fantastic place and would highly recommend it to anyone. We had a two bedroom apartment with three balconies and a jacuzzi on one of... More

Was this review helpful? Yes 1
yorkshire coast
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Having wanted to visit Madeira for some time I finally stumped up just before Christmas last year. I wanted to stay in a good hotel and so chose the pestana promenade. The hotel is located a good thirty to fourty minute walk from the town centre. Or you can catch the bus and do the journey in 15 minutes. I... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We thank you for your support and for being able to provide us with your travel experience. We are truly glad that your stay in our resort has been up to your satisfaction in overall. As for the less positive points stated in this review towards the breakfast area having little variation on its choice, please rest assured... More

Portsmouth, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Our first visit to Maderia and it wont be my last now!! After returning from a long weekend at the end of March I cannot rate this hotel enough. We had a fantastic one bedroom apartment overlooking the sea, all the staff could not do enough to help. I asked reception where I could hire a pushchair and before I... More

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PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest Let us start by thanking you for submiting to this travel review your travel experience. We are sure that such testimony will be of great importance to future guests which are still undecided wheter to visit us and our beautiful Island. Such detailed description of your time spent with us is of the utmost importance for us in... More

Aberfeldy, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed 1st April - 7th April 2014. Fantastic facilities, Best swimming pools on island apparently. Full spa facilities which are great Huge Jacuzzi, steam room and sauna. Our room was well appointed and balcony with table and chairs overlooking pools and ocean view. Staff were fantastic. Food excellent.

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your valuable contribution to this travel review site. Our resort main aim and purpose of existance is to provide to our guest's a memorable stay, therefore providing them the utmost help in all that may be needed. We are truly glad in knowing that we managed to have a possible impact... More

Lincolnshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great staff facilities and situation right next to the sea. Only negative is that food quality could be improved both at breakfast and dinner to make the hotel a 5 star review. Pool area fantastic! Happy hour is 2 hours!

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We thank you for your recent visit to our resort and Island. It is with great pleasure that we become aware that your visit to the Pestana Promenade has been overall to your satisfaction. Nonetheless, as an hotel which main concern is our Guest's Satisfaction, we will forward the less positive points here stated to our Food and... More

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have a time-share at this hotel and have visited it a number of times now. Every year has been fantastic. The staff are helpful, the rooms are great (we sometimes eat in so the kitchen area is fab!). We've taken my nephews and niece with us and they love it as well (aged 3 to 5). There is plenty... More

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mz. Leigh We thank you for your continuous belief in our group and resort. We would like to thank you for the time spent in submiting your travel experience, which is of high importance both to us as a resort that solo aim is Guest Satisfaction and to future guests that may be interested in visiting us. Therefore we... More

Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Apart from our air con which to me didn't seem to be working right, this resort would have got 5 stars. Staff are friendly and helpful you are close to most restaurants you can walk to Funchal. Our favourite of the Pestana resorts in Maderia.

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We thank you for your latest visit to Pestana Promenade Ocean Resort and for your contribuition with your travel experience. We are sincerely gratified for your positive comments towards our staff. As for the minor fault towards the air conditioning, please rest assured that such comment has been forwarded to our Resort Main enginner for review and changes... More

Manchester, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at the Hotel just before Christmas. 1st room we were given was dark and overlooked the Car park between this hotel and the Enotel next door. Asked to be moved and got another 1 bedroom overlooking the pool with a jacuzzi. No complaints there so decided to come back this year but needed a 2 bedroom one as an... More

Was this review helpful? Yes 3
PestanaPromenade, Vacation Club Membership Operations at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mrs Gough Thank you for your review and we regret your disappointment with the apartment allocated to your reservation through Options. I would like to clarify that all our two bedroom apartments consist of 2 bedrooms, 2 bathrooms and a sofa bed in the lounge, which accommodate a maximum of 6 people and privacy for 4 people. Kindly rest... More

Willingham, Cambridge, United Kingdom
Senior Contributor
29 reviews 29 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent a week here in February and was very impressed with the standards offered overall. Room was excellent with amazing balcony and sea views. Food was good and very varied with great choice of breakfasts. Staff generally very friendly and helpful with nearly all of them having an excellent level of English. Happy hour very welcome. Spa area nice but... More

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We thank you highly for your latest visit and for your short straight to the point review towards your holiday spent in our resort. We are truly jubilant to know that our rooms were up to your standards and that the level of food presented by our restaurant was to your liking. We will be sure to point... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2014

It's a 4* hotel with all comfort you want to get : + Big, comfortable rooms, with good bedding and nice bathroom + Buffets are made of very good food, local and not, everyday different + Great spot (sunny, easy to reach center, many places to eat, free parking) + Very nice service (-) the external pools aren't warmed. (-)... More

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your visit to our resort and for submiting to this travel review site your travel experience. We cannot thank you enough for the good comments here raised towards our rooms, restaurants and location. For the friendliness of staff and its performance we are truly happy to be able to count with... More

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Additional Information about Pestana Promenade Ocean Resort Hotel

Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Hotel
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Funchal
#8 Family Hotel in Funchal
#8 Business Hotel in Funchal
#13 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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