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Pestana Promenade Ocean Resort Hotel

#14 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersGold level
Hotel website
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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10% off room rate
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Pestana Promenade Ocean Resort Hotel
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1,162 Reviews from our TripAdvisor Community

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Traveler rating
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    304
    41
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
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All months
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we had a wonderful 2weeks here. Not one complaint about the hotel.we stayed in room 1634 which was on the 6th floor which was one floor up from reception which was ground level. Our room was large with a massive bed and a settee that could be made into a double bed.we also had a kitchenette with full size fridge,... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

What a lovely place to stay in and with sea views and easy access to local restaurants and shops. Pools are amazing as is the cafe area. Sea access is nearby and a little further away is the capital Funchal. A really good safe holiday.

Was this review helpful? Yes 1
Livingston, United Kingdom
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back. Stayed one week. Enjoyed the hotel. Room was lovely (1524). Staff were very pleasant and helpful. Opted for a meal package three breakfasts and three dinners. Food could be improved on but plenty restaurants nearby. No complaints from us but you still get the idiots putting towels on the loungers early in the morning although it says in... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mrs. Catherine W, First of all, we want to thank you for make a review on our Tripadvisor. We want you to know that it was a real pleasure having you with us recently. We’re glad to know that you enjoyed your room and you had a good experience at our hotel. Concerning about the sunbeds, in high season... More 

York, UK
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This is generally a nice hotel, with well equipped, immaculately clean rooms, beautiful gardens surrounding the pools, nice food in the restaurant and friendly staff BUT... The air conditioning was faulty on arrival, with the filters completely blocked by thick dust (see photo) and no air flowing through the system. This problem was sorted out by maintenance within an hour... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We thank you for your sharing your opinion on the Tripadvisor Site and we would like to start this response saying that we are truly sorry that you had experienced a less than exceptional stay at our Hotel on this occasion and we would like to assure you that the shortfalls that you had encountered during your stay... More 

Cheshire
Level Contributor
126 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent a week here during a very hot July 2015. Good points are the cleanliness and comfort of the public areas, facilities including 5 pools and sun-loungers and its position close to bars and restaurants with amazing sea views. Not quite so good are the two small lifts - completely inadequate for the size of the hotel. There are... More 

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PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and traveller, We are thankfull spend your time to make a review to share your experience on tripadvisor and for your review about our hotel and our facilities. We have carefully read your comments, and we will do our best to improve and we will forward your comments to the right section. We regret that you haven't enjoyed... More 

Chorley, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit and stayed for 11 nights on a B & B basis. We asked for a room on a higher floor and were allocated a very spacious room that had uninterrupted views of the sea and the lovely gardens and pool area below. Breakfasts were good and there are plenty of good quality restaurants nearby so... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, We would like to thank you for taking the time to review our hotel, it means a lot for us, and also thank you for your choosing our hotel Pestana Promenade Premium Ocean & Spa Resort for your holidays in Madeira island. We’re very happy to know that you enjoyed your room on a higher floor with sea... More 

Glasgow, Scotland
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has the potential to be good. Sadly, during our visit, it wasn't! We are regular visitors to Madeira and selected this hotel for our mini break, as it was a last minute decision to travel and our regular hotel was fully booked. Now, we should point out that travel is our passion and we travel the world extensively.... More 

Was this review helpful? Yes 3
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear traveller, Thank you for sharing your opinion about our hotel in tripadvisor. I have to say we were truly sad to read your review which in our belief is extremely strong and does not match to our good value and delivery of an excellent service. We will of course take all these aspects which were brought to our attention... More 

Montrose
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week here and the hotel was lovely. It has beautiful views from all the public areas. Was lovely to sit and have breakfast outside on the terrace and the waiting staff couldn't have been more helpful. We were half board and food choice was excellent. Wee comment I would make is that the food serving area was very... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest and traveller, Thank you for spending your precious time on submitting your review about your stay at Pestana Promenade Ocean & Spa Resort Hotel. Our main goal is to ensure a pleasent and memorable stay to all our guests, therefore we were very pleased to know we achieved our goal regarding your stay. Hope to welcome you again... More 

Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent a week in this hotel and loved it. This is our first trip to Madeira but will definitely come back - despite an aborted landing first time round! Pestana Promenade has large rooms with spacious bathrooms and fantastic Atlantic views from the large balcony . It has 3 plus child's outdoor pools plus indoor and plenty of sunbeds. Pool... More 

Was this review helpful? Yes 3
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest and traveller, We would like to start by thank you for choosing Madeira island for your most recently holidays, and mainly for chose Pestana Promenade Ocean & Spa Resort Hotel for your stay. We would like to thank you to for spending your precious time writing a very good review about us. We are happy to know that... More 

Berkhamsted, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent hotel that very much meets my expectations. The room we have is a duplex so gives us plenty of room. Two balconies and a large patio area give us plenty of lounging options. The rooms are cleaned to a very high standard and the maids are very friendly. The pool area is terrific? Two separate pools allow swimmers to... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for chose Pestana Promenade Ocean & Spa Resort Hotel for your most recently holidays, and for spending your precious time on submitting a lovely review about your stay. We are very happy that you have enjoyed your stay, our main goal is to ensure a pleasent and memorable stay to all our guests, therefore we were... More 

Hotel Review Summarization

What travelers say

  • Sea view(26)
  • Very good(18)
  • Air conditioning(11)
  • Indoor pool(4)
  • Sun bed(4)
  • Pool area(3)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Other (30)
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