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Pestana Promenade Ocean Resort Hotel

4.0 of 5 Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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Certificate of Excellence 2014
Pestana Promenade Ocean Resort Hotel
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Pestana Promenade Ocean Resort Hotel
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933 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Beijing, China
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here from October 20th. Eventful landing on Monday meant we actually didn't land and had to spend a night in Las a Palmas due to heavy winds in Madeira. Spoilt the first day but everything was handled well and despite an age waiting in queues we finally departed Las Palmas Tuesday morning at 9am and were sitting by the... More

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Helston, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at the Pestana Promenade Hotel and felt that we didn't want to come home. The rooms were great, very comfortable with wonderful views of the pool and sea. All of the staff, reception, restaurant and housekeeping were always helpful to deal with and nothing was too much trouble. The grounds of the hotel and the... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank you for taking the time to writing such a positive review; it is always a delight to receive such lovely comments. We were thrilled to read that you had an excellent stay here at the Pestana Promenade Hotel . All the team is focus in trying their utmost to make the guests feel at home, so it... More

Newmarket, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a lovely weeks stay at the Pestana Promenade. All the staff were very friendly and helpful. Upon arrival we were greeted with a nice cold glass of Juice at reception which was a nice surprise after a long days traveling. The room was of a decent enough size, we had requested a double bed, which is actually... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, Thank You for choosing Pestana Promenade Hotel for recent visit to Madeira, and also for taking the time to write this review on Trip Advisor. It is great to read how much you enjoyed your stay with us and hope that you have the opportunity to return in the future. Your comments about the Mexican evening were already... More

Doncaster, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a family holiday at this Hotel which was 10adults and 3children under 2 we all had an amazing time and staff were so helpful.We had requested a table for meals so that we could sit together which they gladly provided.The outside and inside swimming pools were kept immaculately clean at all times and all the family enjoyed spending... More

Was this review helpful? Yes 1
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest and Traveler We would like to thank you for your latest visit to Pestana Promenade Ocean Resort. We find ourselves truly pleased to know that your visit to Madeira Island and stay at our house has been most enjoyable and worthy of happy memories. Concerning the towels being worn out and in need of replacement, please rest... More

Welshpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Having just returned from a week's holiday in this hotel, we would like to say the hotel surpassed all our expectations. Our week was totally relaxing, looked after by wonderful staff in beautiful surroundings. We shall definitely return!!!!!

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We would like to thank you for your last stay at the Pestana Promenade Ocean Resort and for your visit to Madeira Island. Our sincere thank you for your support to Tripadvisor in posting your review, which will be of enormous help both to us and to other travelers that are yet undecided whether to visit... More

Bradenton Beach, Florida
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Six of us have just returned from our stay at the Pestana Promenade. Four of the group had an enjoyable time last year and we had a little trepidation as to whether it would stand the test of time. We need not have worried as all six of us had a super time. The location is excellent as it is... More

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We present our appreciation towards your last holiday spent in Madeira Island and stay at the Pestana Promenade Ocean Resort. It is with great satisfaction that we acknowledge that your stay has been to your entire satisfaction and that we were able to distinguish ourselves by the level of committment of your staff and facilities provided.... More

cornwall
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had booked and payed for he pestana palms hotel about 7months before going. As we went to the desk we were told we were at the wrong hotel I showed them the paperwork still said we were wrong ,we asked to speak to the manager ,they explained the hotel was over booked we needed to move to the promanade... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We would like to thank you for your latest visit to the Pestana Promenade Ocean Resort and for providing us with your travel experience. We regret for any incovenience which may have caused you strain on the early start of your holiday and present ourselves glad for being able to overcome such handicap by providing you... More

Bristol, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Have just returned from a wonderful week at the Pestana Promenade the apartment is perfect great views very comfortable and clean. The pools are amazing so warm and comfortable with a fab infinity pool overlooking the sea. Well done Pestana can't wait for our next visit.

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We thank you greatly for your last visit to the Pestana Promenade Ocean Resort and for submiting to Tripadvisor with your overall experience in Madeira Island. It is with a great sense of pride and accomplishment to have been able to sucessfull provide you a memorable holiday. We look forward to host you in our resort... More

Thorpe Bay, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We have been coming to Madeira since 2000 and really love this island and its people. We had stayed several times in the past at another Pestana Hotel but decided to try the Promenade instead.This year was a return visit to the Promenade for the third time. We cannot fault the hotel and the staff are all excellent, especially if... More

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We thank you for your most recent visit to the Pestana Promenade Ocean Resort and for your support to Tripadvisor to share your holiday experience. It is truly marvellous to be able to provide you with memorable holidays, as it is very pleasing to ourselves to know that our resort facilities and its staff have made... More

Blackpool, United Kingdom
Top Contributor
109 reviews 109 reviews
58 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's our second visit here and a really excellent place to stay in Madeira. We booked a room though our Timeshare and the rooms are spacious and clean and very well equipped with lovely views across the sea from front facing rooms. There is a small gym which is easily accessible and a lovely outdoor pool area with plenty of... More

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We would like to thank you for your return visit and for your support to Tripadvisor in order to share your review of your stay in Madeira Island. We thank you for the booking made through our Vacation Club Reservations and for the kind words conveyed towards the furnishment and location of our apartments. Thank you... More

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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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