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Pestana Promenade Ocean Resort Hotel

#14 of 88 Hotels in Funchal
Certificate of Excellence
Hotel website
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Special Rate
€74 (EUR)
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Pestana Promenade Ocean Resort Hotel
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1,121 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
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Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just got back last night from a 11 night break. Hotel was excellent although most hotels in resort seem to be owned by the pestana group, from what I could see this seemed to have the best pool area with a great vista and hotel location. Went bed and breakfast which was very good. Would not bother with evening meal... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Member I would like to thank you visit last to Madeira Island and for your choice to stay at the Pestana Promenade Premium Ocean & Spa Resort. Although first impressions may have not been the greatest to start with, I am glad to know that our resort facilities and team has managed to create a positive impact... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the hotel for a week had a brill time staff are great always so helpful was so good am going back in september 2015 for another week best relaxing holiday i have had for years a great hotel good food eveeywhere in funchal and so much to see and do highly recommend the dolphin and whale watching trip... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Voyager I would like to start by thanking you for your most recent visit to Madeira Island and for your great stay spent at the Pestana Promenade Premium Ocean & Spa Resort. It is truly dazzling to be aware that we have managed to provide such a great impact on your holidays and that the service and... More 

London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived in late June 2015 for a week or so - to celebrate a few special anniversaries. The reviews we saw prior to arrival gave us lots of hope for Pestana, and our stay just confirmed everything we were hoping for. The staff were graceful, helpful and always really positive. This was the most important thing during our stay... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Esteemed Guest and Explorer I am extremely jubilant that on this occasion you have decided to visit Madeira Island and stayed at the Pestana Promenade Premium Ocean & Spa Resort. I find myself ecstatic in knowing that all our service and facilities has been to your full enjoyment and that all past testimonies of us have been accurate and reliable.... More 

Hardstoft, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Must admit we are a bit biased as this is our sixth year of coming here! Rooms are excellent with sea views and good sized balconies. Modern interior and furnishings. Pool area brilliant. Staff and service is excellent. Hotel is not close to the centre of Funchal but is within walking distance. When walking into Funchal you have a massive... More 

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PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Member and Frequent Traveler I am truly glad to know that you have decided once more to visit Madeira Island and for another stay at the Pestana Promenade Premium Ocean & Spa Resort. It is truly exceptionally to know that along six visits to our resort, you have found us flawless on each of those occasions. Such comments here... More 

Bradford, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

nice welcome on arrival Reception staff knowledgable and very helpful. Food very nice to a high standard Resturant staff excellent Room really clean on arrival and since Swimming pools better than any hotel we have ever stayed in, in 35 yrs of travel. We hired a car. The island is stunning,get up in to the mountains , it's fantastic. The... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler We are truly happy to know that your visit to Madeira Island and stay at the Pestana Promenade Premium Ocean & Spa Resort has been remarkable and worthwhile. I am glad you have felt welcomed by our staff and that their services have been noted as efficient and helpful. As for the sunbeds cleaning, we assure... More 

Stockton-on-Tees, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

What can I say as soon as the taxi dropped us off, great service bags carried into reception and then to room, speedy check in. Room great lovely sea view, well equipped kitchen and room lovely. Plenty of deals for dining in hotel available but we prefer to go exploring and find our restaurants no problem lots in the vicinity... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Esteem Guest and Traveler I would like to thank you for your visit to Madeira Island and for your stay at the Pestana Promenade Ocean Resort. I find myself extremely glad to know that your stay in our resort and in the Island has been to your full enjoyment. It is great to have such great consideration by yourselves in... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This is my second trio to Maderia first trip we stayed at the casino , what a change modern contemporary can't fault the promenade possibly wifi could be better then hey ho we are on holiday don't need to check Facebook every five minutes.staff very attentive can't do enough for you. Prices at restaurant bit pricy but plenty of deals... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler I would like to thank you for your most recent return to Madeira Island and for another stay at the Pestana Promenade Premium Ocean & Spa Resort. I am truly happy to know that you have enjoyed your stay in our resort to the fullest! As for the Wi-Fi please rest assured that I will convey... More 

Lincoln UK
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Having stayed in, or visited many of Pestana Hotels, I rate this the best so far. Location is good, based in the greatly improved area 'lido' just outside Funchal. Well served by local Buses. Staff as expected very helpful, Hotel modern and clean. Liked the dishwasher in the apartment, through with so many great restaurants close by not sure it... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler I would like to thank you for your visit to Madeira Island and stay at the Pestana Promenade Premium Ocean & Spa Resort I present myself truly happy to know that your stay in our resort has been rated by You has one of the best so far. Indeed this resort presents itself well located at... More 

edinburgh
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the beginning of June at this lovely hotel. Nothing was too much bother for the staff. We were given our requested higher floor room with sea views which we had paid for. Well worth the extra as views were over pool areas and sea. Breezes was great for breakfast and it had the most fantastic balcony seating... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Member We are truly overjoyed to know that your stay at the Pestana Promenade Premium Ocean & Spa Resort has been truly pleasant and gratifying. We praise ourselves for the wonderful and well-kept facilities, services at disposal and for the friendly and efficient of our staff members. We cannot thank you enough for all the polite comments... More 

Skelton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed in this hotel for 2 weeks in early June 2015 through a Jet2 holiday, Had a top floor sea facing room ecellent views, unfortunatly did not get any sun on the balcony till late evening, room were spotless cannot fault the maid service, strange bathroom layout with large glass window between bath and bedroom, fortunatly there was a roller... More 

Was this review helpful? Yes
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Esteem Guest and Traveler We would like to thank you for your most recent visit to the Pestana Promenade Premium Ocean & Spa Resort! We are truly glad you have enjoyed to the fullest your stay in our resort, and that you have found the room spotless and comfortable. Unfortunately concerning the lifts, there is only two from early raise... More 

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