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Pestana Promenade Ocean Resort Hotel

#15 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersGold level
Hotel website
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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10% off room rate
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Pestana Promenade Ocean Resort Hotel
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1,166 Reviews from our TripAdvisor Community

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Traveler rating
    803
    305
    41
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at the Promenade in July in a 2 bed apartment. This resort should get 5 stars for customer service - it doesn't matter whether you are talking to a trainee or a manager the staff make every effort to be accomodating, efficient and helpful. We had the buffet package (breakfast and dinner) which offered a good choice of... More 

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Manchester, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent venue for a relaxing holiday. Well situated for nice walk into Funchal. Room was spacious and well appointed with lovely view out to sea. We were self catering so cannot comment on food but from what we could see the buffets looked varied and well presented. It was extremely hot when we were there and our only "complaint" was... More 

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Tadcaster, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Firstly the good news: This is a lovely hotel with really friendly and helpful staff. Our room, a superior with sea view was the best we have stayed in. The heated outdoor pool is a delight. Mrs S. was swimming every day and said she would come back to Madeira again - Mrs S. never goes back so this shows... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We went here at Easter 2015 with my wife and 10 year old daughter. This Hotel is a real find and we will definitely be back. I was a bit hesitant to write a review as I know this will increase its popularity, but the genuinely friendly and helpful staff deserves all the praise they are due. We were originally... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we had a wonderful 2weeks here. Not one complaint about the hotel.we stayed in room 1634 which was on the 6th floor which was one floor up from reception which was ground level. Our room was large with a massive bed and a settee that could be made into a double bed.we also had a kitchenette with full size fridge,... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a lovely place to stay in and with sea views and easy access to local restaurants and shops. Pools are amazing as is the cafe area. Sea access is nearby and a little further away is the capital Funchal. A really good safe holiday.

Was this review helpful? Yes 3
Livingston, United Kingdom
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back. Stayed one week. Enjoyed the hotel. Room was lovely (1524). Staff were very pleasant and helpful. Opted for a meal package three breakfasts and three dinners. Food could be improved on but plenty restaurants nearby. No complaints from us but you still get the idiots putting towels on the loungers early in the morning although it says in... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mrs. Catherine W, First of all, we want to thank you for make a review on our Tripadvisor. We want you to know that it was a real pleasure having you with us recently. We’re glad to know that you enjoyed your room and you had a good experience at our hotel. Concerning about the sunbeds, in high season... More 

York, UK
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This is generally a nice hotel, with well equipped, immaculately clean rooms, beautiful gardens surrounding the pools, nice food in the restaurant and friendly staff BUT... The air conditioning was faulty on arrival, with the filters completely blocked by thick dust (see photo) and no air flowing through the system. This problem was sorted out by maintenance within an hour... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We thank you for your sharing your opinion on the Tripadvisor Site and we would like to start this response saying that we are truly sorry that you had experienced a less than exceptional stay at our Hotel on this occasion and we would like to assure you that the shortfalls that you had encountered during your stay... More 

Cheshire
Level Contributor
126 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent a week here during a very hot July 2015. Good points are the cleanliness and comfort of the public areas, facilities including 5 pools and sun-loungers and its position close to bars and restaurants with amazing sea views. Not quite so good are the two small lifts - completely inadequate for the size of the hotel. There are... More 

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PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and traveller, We are thankfull spend your time to make a review to share your experience on tripadvisor and for your review about our hotel and our facilities. We have carefully read your comments, and we will do our best to improve and we will forward your comments to the right section. We regret that you haven't enjoyed... More 

Chorley, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit and stayed for 11 nights on a B & B basis. We asked for a room on a higher floor and were allocated a very spacious room that had uninterrupted views of the sea and the lovely gardens and pool area below. Breakfasts were good and there are plenty of good quality restaurants nearby so... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear guest, We would like to thank you for taking the time to review our hotel, it means a lot for us, and also thank you for your choosing our hotel Pestana Promenade Premium Ocean & Spa Resort for your holidays in Madeira island. We’re very happy to know that you enjoyed your room on a higher floor with sea... More 

Hotel Review Summarization

What travelers say

  • Sea view(26)
  • Very good(18)
  • Air conditioning(11)
  • Indoor pool(4)
  • Sun bed(4)
  • Pool area(3)
  • Friendly and helpful(3)
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1,033 photos of this hotel

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Pool (21)
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