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Pestana Promenade Ocean Resort Hotel

4.0 of 5
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Hotel amenities
Pestana Promenade Ocean Resort Hotel
Ranked #11 of 93 hotels in Funchal
4.5 of 5 stars 430 Reviews
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430 reviews from our community

What travelers say about this hotel
  • Sea view(28)
  • Pool area(23)
  • Very good(13)
  • Friendly and helpful(12)
  • Courtesy bus(8)
  • Air conditioning(7)
  • Spotlessly clean(5)
  • Sun bed(5)
  • Local restaurants(5)
  • Main road(5)
Traveler rating
    321
    89
    17
    2
    1
Only show reviews for Family (71) | Couples (272) | Business (7)
Date Rating
Chatham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2012 NEW

We stayed at this hotel for a week commencing 21st May. I had requested a low floor and we were given a wonderful room on the ground floor which had a lovely shady patio area just yards from the gorgeous swimming pool. We had prebooked 3 meals in the hotel (besides breakfast) and they were all excellent. The Madeiran evening... More

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See 3 more reviews by Beagle82 for Funchal
Bucks, England
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed May 31, 2012 NEW
1
person found this review helpful

Just back from another wonderful stay at Pestana Promenade, our 5th visit since it opened three years ago. The hotel has excellent pools, beautiful sea views and pretty landscaped gardens. All rooms face either the back of the hotel or the side so all have either a full or partial sea view. The hotel is in a good location, is... More

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See 5 more reviews by queen_mary for Funchal
Bath
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2012 NEW

We spent a week here in May. We were welcomed by a very helpful receptionist who explained all about the hotel to us in perfect English. The hotel was lovely and although no room service was provided by the hotel we did have a fridge in our room plus a kitchen area including 2 burner electric hob, frying pan and... More

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Birmingham
Contributor
15 reviews 15 reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 29, 2012 NEW
1
person found this review helpful

We spent a week at the Promenade on a Thomson package at end May. This modern (only2-3yrs old) hotel has lovely stylish public rooms, a wonderful garden and pool complex (including "inifinity" pool), with plenty of sunbeds and comfortable water temperature. Our bedroom was on the ground floor with small private patio (instead of balcony) leading directly onto the garden/... More

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bxl
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2012
1
person found this review helpful

We stayed at Pestana Promenade at the begginning of May 2012 (6 adults and 1 todler) and we enjoyed it a lot. The location is great, the rooms are large, modern and clean, the stuff is incrediblly helpful (especially Mena, thank you again). The buffet is not spectacular, but good and there are plenty of options. There is no free... More

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Front Office Promenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review
May 28, 2012

Dear Guest, Thank you so very much for your review. We are delighted to know that you enjoyed your stay with us and that we have been able to meet up with your expectations consistently through your stay. Thorough reviews like yours is always helpful for us and for those travelers who are considering Pestana Promenade for their forthcoming holidays.... More

Norwich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 24, 2012
1
person found this review helpful

Madeira was recommended to me, along with the Pestana Promenade Ocean Resort. The Hotel is new, in a glorious location and has fantastic views from all of the rooms. The service is first class and the rooms very comfortable with english TV channels as a bonus. The pool area is beautiful and relaxing and there is never a problem getting... More

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See 3 more reviews by carolesea56 for Funchal
Front Office Promenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review
May 28, 2012

Dear Guest, Thank you for sharing your experience from your recent stay with us at Pestana Promenade on Tripadvisor. we are pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues. We at Pestana Promenade Hotel endeavor to provide nothing but the best of service and facilities to... More

Rochford, United Kingdom
1 review
5 of 5 stars Reviewed May 23, 2012

We stayed for just 2 nights and the Pestana Promenade prior to commencing a week at my timeshare but wanted an extra couple of days. I can only praise this hotel, the staff were very helpful, nothing too much trouble, hotel immaculate and just loved the decor in the corridors and rooms. Our room was close to the Beauty Spa,... More

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Front Office Promenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review
May 28, 2012

Dear Guest, Thank you for choosing Pestana Promenade for your stay in Madeira. We thank you for taking out your valuable time and posting this detailed review. We are grateful for your feedback and take it as an opportunity to consistently improve our service standards and meet guest expectations. Your comments on the breakfast area have been noted and will... More

cheshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 23, 2012

We have just returned from a week at this beautiful hotel, the setting is stunning, and the amenities are brilliant. The staff are helpful and always got time for you, especially the Restaurant manager Jose who could nt do enough for us. We were on half board, the breakfasts were plentiful with loads of choices, and the evening meal was... More

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Front Office Promenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review
May 24, 2012

Dear Guest, Thank you for taking the time to share your experience about your recent stay in Pestana Promenade. We were delighted to learn that you enjoyed your recent visit to the hotel and that you were particularly pleased with the service, location, and resort facilities. Your words will inspire the entire team at Pestana Promenade to continue providing the... More

Edinburgh, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 22, 2012

Originally reviewed this place back in 2009 shortly after it opened. Looking around the fabric of the hotel has been maintained to a good standard and everything still looks fairly fresh. Lifts are still a bone of contention although they have at least installed up and down buttons in place of the single ones previously so you know in which... More

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See 17 more reviews by PhilGB for Funchal
Front Office Promenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review
May 28, 2012

Dear Guest, Thank you very much for once again choosing Pestana Promenade and for taking out your valuable time to posting such detailed review. We are delighted to hear from you and that you once again had enjoyed your stay with us however, we are concerned to hear about the issues you´ve mention, please rest assure that we forward all... More

Stamford, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 21, 2012
2
people found this review helpful

Hotel is a recent addition to the Pestana empire. The gardens are now maturing nicely, there are 4 pools which is rather over the top, plus a jacuzzi, it would have been better with more garden space to relax in. The restaraunt has plastic seating which after some time becomes rather uncomfortable. Interesting seating elsewhere in the Hotel grounds. Poolside... More

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See 5 more reviews by Gordon2012 for Funchal
Front Office Promenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review
May 24, 2012

Dear Guest, Thank you for taking the time to post your review on Trip Advisor, We are very happy to learn that you enjoyed the food on the pool bar and our gardens. We would like to thank you for your kind feedback in regards to our colleagues. We are fortunate to be surrounded by colleagues who are very customer... More

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Additional Information about Pestana Promenade Ocean Resort Hotel

  • Pestana Promenade Ocean Hotel
  • Pestana Promenade Ocean Resort
Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Price Range: PLN: $$

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Pestana Promenade Ocean Resort Hotel
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