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All 91 Funchal hotels

Pestana Promenade Ocean Resort Hotel

4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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Pestana Promenade Ocean Resort Hotel
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Ranked #15 of 91 hotels in Funchal
Certificate of Excellence 2014
A recent review
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903 people have reviewed this hotel

Traveler rating
    621
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177
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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Yorks
Top Contributor
84 reviews 84 reviews
66 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have timeshare apartments here and have enjoyed coming each summer since the hotel was first opened. The location is super with great sea views from most rooms. The staff from the bar, deck bar to cleaning and reception are terrific! There are some niggles this year, the rooms look clean but we found that the wooden and tile floors... More

Was this review helpful? Yes 5
Nantwich, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel itself is lovely. The room was clean and tidy with fresh towels every day. The views from the hotel and the gardens are beautiful. The staff are also very friendly. However, the food in my opinion lets the hotel down. I do not eat a lot of fish and that was all that seemed to be on the... More

Was this review helpful? Yes 3
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler Firstly we would like thank you for your recent visit to Pestana Promenade Ocean Resort and for submitting to Tripadvisor with your review. We thank you greatly for the wonderful words of appreciation towards the rooms, views from our site and friendliness of staff. Unfortunately, we are sad to know that we have not managed to... More

reading
Contributor
15 reviews 15 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

First class hotel in a great position in Funchal, Overlooking the ocean, Great views from the pool and rooms, The rooms are large and spacious with big balconies most with a great view, We only ate breakfast so i can only comment on this which was standard to hotels of this class, always somewhere to sit and the staff couldnt... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest Greetings from Madeira Island! We would like to start by thanking you for both your recent visit and for your wonderful remarks on the resort and towards the service We are pleased to note that you enjoyed your stay despite some faults. Let us reassure you such points are being looked upon, so to deliver a better service... More

South Africa
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We have just returned home after spending a week at the Promenade. Nice looking hotel, great view and beautiful gardens. The hotel, although it is quite new, needs a bit of a refurb. The chairs in the lobby and various floors are tatty. The rooms are good and well equipped but not cleaned or maintained very well. We arrived to... More

Was this review helpful? Yes 1
Staffordshire
Contributor
20 reviews 20 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I have just returned from our second stay at this hotel. The weather was better than last year with sunshine every day and high temperatures. This certainly made our holiday but the hotel in our opinion needs a few things improving to make it really great ! The staff cant be improved on as they are all... More

Was this review helpful? Yes 4
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest Thank you so much for taking the time to complete a review following your recent stay with us. We are pleased you liked the location of the hotel although we were hugely disappointed to note that we did not live up entirely to your expectations. We work hard to make each and every guest's stay special at the... More

Chorley, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The Prestana Promenade is an outstanding hotel in an excellent location overlooking the sea. Staff are incredibly friendly and welcoming. It is spotlessly clean and modern. On arrival we were informed that our room had been upgraded situated on the top floor. It was the best room we have ever stayed in, with two bathrooms, lounge area and two balconies... More

Was this review helpful? Yes 2
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We are absolutely delighted to read your thoughts on your recent stay at The Pestana Promenade Ocean Resort. We are glad that you enjoyed your holiday and that the service received has lived up to your expectations. We have passed on your kind words to all staff and present our thanks towards the recommendations which you have provided.... More

Ardrossan, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from my first stay at this hotel - stayed for 1 week. What can I say? Beautifully kept gardens, lovely warm pools, comfortable sun loungers, lovely clean hotel room with an amazing sea view, large bed and other comfortable seating in the room. Also, make sure you try the indoor jacuzzi - this was amazing and probably... More

Was this review helpful? Yes
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest Thank you very much for taking the time to write your kind words following your stay at the Pestana Promenade Ocean Resort. We appreciated all the good recommendations to other travelers and present ourselves really glad that you enjoyed the facilities and service you received during you stay. Please do come and visit us again soon. Presenting our... More

Bucharest, Romania
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent choice. Services of the highest quality. Professional staff. Great location with a wonderful view of the ocean. Certainly an ideal place for holidays or any other events and occasions. Congratulations. Bogdan&Ioana - Romania

Was this review helpful? Yes
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Customer Many thanks for taking the time to write your kind words following your recent stay at The Pestana Promenade Ocean Resort. We are really pleased to read that you found the location, service and facilities of the hotel to your liking. We hope to be able to welcome you back again in the near future. Kind regards, Tânia... More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from our third visit to the Promenade and it just gets better and better. The service from all staff is exceptional. They can never do enough for you but are not sycophantic in their manner. This applies to all of the staff. The housekeeping and maintenance staff are outstanding but not often recognised despite being the... More

Was this review helpful? Yes 1
PestanaPromenade, Gerente de recepção at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Noble Guest, Thank you very much for once more choosing the Pestana Promenade Ocean Resort and our group Pestana Hotels and Resorts. I would like to thank you very much for taking the time in writing your review, and above all on behalf of all our team we would like to thank you for the words of vote you... More

Brighouse, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our first time in Maderia and very pleasantly surprised, there isn't your standard English strip of bars but bars which you can relax and watch the world go by. The Mamma Mia restaurant is very good excellent tasty food. Hotel is very clean and tidy but would agree with others that the nightlife is some what missing every time we... More

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your recent visit to our resort and for submiting to Trip Advisor your travel review. We are glad you have contemplated our resort and group as the clean-cut option for your holidays. Thank you for the descriptive comments towards what other travellers may visit, as we are led to believe that... More

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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Funchal #9 Family Hotel in Funchal #10 Spa Hotel in Funchal #12 Business Hotel in Funchal #14 Luxury Hotel in Funchal #14 Romantic Hotel in Funchal
Hotel Class
Official Description (provided by the hotel)
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
Number of rooms
112

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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