We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 91 Funchal hotels

Pestana Promenade Ocean Resort Hotel

4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Hotel amenities
Save Saved
You added Pestana Promenade Ocean Resort Hotel to your Saves list
Pestana Promenade Ocean Resort Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
94%
Ranked #14 of 91 hotels in Funchal
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Bobbybarnes22 Portsmouth, United Kingdom
Write a Review

834 people have reviewed this hotel

Traveler rating
    580
    211
    30
    8
    5
See reviews for
154
529
20
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Portsmouth, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Our first visit to Maderia and it wont be my last now!! After returning from a long weekend at the end of March I cannot rate this hotel enough. We had a fantastic one bedroom apartment overlooking the sea, all the staff could not do enough to help. I asked reception where I could hire a pushchair and before I... More

Was this review helpful? Yes
Aberfeldy, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed 1st April - 7th April 2014. Fantastic facilities, Best swimming pools on island apparently. Full spa facilities which are great Huge Jacuzzi, steam room and sauna. Our room was well appointed and balcony with table and chairs overlooking pools and ocean view. Staff were fantastic. Food excellent.

Was this review helpful? Yes 1
Lincolnshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great staff facilities and situation right next to the sea. Only negative is that food quality could be improved both at breakfast and dinner to make the hotel a 5 star review. Pool area fantastic! Happy hour is 2 hours!

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We thank you for your recent visit to our resort and Island. It is with great pleasure that we become aware that your visit to the Pestana Promenade has been overall to your satisfaction. Nonetheless, as an hotel which main concern is our Guest's Satisfaction, we will forward the less positive points here stated to our Food and... More

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have a time-share at this hotel and have visited it a number of times now. Every year has been fantastic. The staff are helpful, the rooms are great (we sometimes eat in so the kitchen area is fab!). We've taken my nephews and niece with us and they love it as well (aged 3 to 5). There is plenty... More

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mz. Leigh We thank you for your continuous belief in our group and resort. We would like to thank you for the time spent in submiting your travel experience, which is of high importance both to us as a resort that solo aim is Guest Satisfaction and to future guests that may be interested in visiting us. Therefore we... More

Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Apart from our air con which to me didn't seem to be working right, this resort would have got 5 stars. Staff are friendly and helpful you are close to most restaurants you can walk to Funchal. Our favourite of the Pestana resorts in Maderia.

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We thank you for your latest visit to Pestana Promenade Ocean Resort and for your contribuition with your travel experience. We are sincerely gratified for your positive comments towards our staff. As for the minor fault towards the air conditioning, please rest assured that such comment has been forwarded to our Resort Main enginner for review and changes... More

Manchester, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the Hotel just before Christmas. 1st room we were given was dark and overlooked the Car park between this hotel and the Enotel next door. Asked to be moved and got another 1 bedroom overlooking the pool with a jacuzzi. No complaints there so decided to come back this year but needed a 2 bedroom one as an... More

Was this review helpful? Yes 3
PestanaPromenade, Vacation Club Membership Operations at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Mrs Gough Thank you for your review and we regret your disappointment with the apartment allocated to your reservation through Options. I would like to clarify that all our two bedroom apartments consist of 2 bedrooms, 2 bathrooms and a sofa bed in the lounge, which accommodate a maximum of 6 people and privacy for 4 people. Kindly rest... More

Willingham, Cambridge, United Kingdom
Senior Contributor
29 reviews 29 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent a week here in February and was very impressed with the standards offered overall. Room was excellent with amazing balcony and sea views. Food was good and very varied with great choice of breakfasts. Staff generally very friendly and helpful with nearly all of them having an excellent level of English. Happy hour very welcome. Spa area nice but... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We thank you highly for your latest visit and for your short straight to the point review towards your holiday spent in our resort. We are truly jubilant to know that our rooms were up to your standards and that the level of food presented by our restaurant was to your liking. We will be sure to point... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2014

It's a 4* hotel with all comfort you want to get : + Big, comfortable rooms, with good bedding and nice bathroom + Buffets are made of very good food, local and not, everyday different + Great spot (sunny, easy to reach center, many places to eat, free parking) + Very nice service (-) the external pools aren't warmed. (-)... More

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your visit to our resort and for submiting to this travel review site your travel experience. We cannot thank you enough for the good comments here raised towards our rooms, restaurants and location. For the friendliness of staff and its performance we are truly happy to be able to count with... More

Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 8, 2014

My husband and I have just returned from a very enjoyable week at the Promenade. This was our second visit and I can say that the standards have not slipped since our last stay just after the terrible storm four years ago. A lovely modern hotel with good sized bedrooms and fabulous sea views. The pool area and gardens are... More

Was this review helpful? Yes 5
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your returned visit and for your continuous support and belief in our resort facilities and service. Guest's comments is of the utmost importance for us in order to be able to change and improve in what is needed so to meet and go beyond your expectations of us. Therefore, please let... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2014 via mobile

Lovely clean hotel, beautiful views of the sea. Pools excellent as well as the food. Any down side, no room service or this tradition over here. Not even drinks in the fridge as an option which we would have quite happy to pay for

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your latest visit to our resort and for your support and time spent in providing us your review in this travel reviews site. We present our utmost recognition for the kind remarks given to the resort being well maintained and to our beautifull views and pools. As for the scarcity in... More

Been to Pestana Promenade Ocean Resort Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Promenade Ocean Resort Hotel

Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Hotel
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Funchal
#8 Family Hotel in Funchal
#8 Business Hotel in Funchal
#11 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa, the resort offers spectacular views to the ocean. 92% of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, cable or wireless Internet access (at charge), mini-refrigerator and balcony or terrace. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Tingo, HotelsClick, TripOnline SA, Otel, HostelBookers, Hotels.com, Venere and Agoda so you can book your Pestana Promenade Ocean Resort Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Pestana Promenade Ocean Resort Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.