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Pestana Promenade Ocean Resort Hotel

#14 of 87 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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1 room 1 adult
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Pestana Promenade Ocean Resort Hotel
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1,353 Reviews from our TripAdvisor Community

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Copenhagen, Denmark
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We were greeted as long expected guests this first time, everything was prepared for the check in. We got the beautiful studio which had the splendid view over the ocean. Kitchen well equipped including a dish washer and tabs. All very clean upon arrival and every day during our 7 days stay. Service all in top class in restaurant, bar,... More 

Helpful?
Thank HGH1
Watford, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We took a too. With seaview. We did not regret at all. Lovely rooms, spacious, very clean and wonderful view. The only improvement required in our view is to Include tea and coffee facilities including glasses for use when in the room. The other facilities are incredible including the pool bar. Behind the hotel there is a stretch where you... More 

Helpful?
Thank Wati2016
Stockport, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed here several times , both in the hotel and the timeshare apartments. The staff are really helpful and can not do enough for you. Views over the ocean are amazing. Have only eaten breakfast here which is of a very good standard. There are many really good restaurants nearby which we prefer to use in the evenings.... More 

Helpful?
Thank ThefullMonty1976
Ilminster, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've been coming to the Promenade for 6 years and it's as god as ever. Facilities, setting, service, weather all make for a very relaxing and enjoyable week. Some wonderful restaurants within walking distance. Swimming pool, jacuzzi, steam room and sauna are very welcome after a day levada walking.

Helpful?
Thank StuartT1943
Krakow, Poland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Still good looking hotel with nice pool and nothing else.. unfortunately hotel was a big disappointment for our family, there was absolutely nothing to do for kids. Buffet breakfast was boring, everything was made like for old people, just tasteless. Food at the swimming pool was terrible especially hamburger and chicken salad. Basically food was ready made and tasted like... More 

Helpful?
Thank qbacuba
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear recent visitor and TripAdvisor member qbacuba We would like to thank you for taking the interest in visiting Madeira Islands on this occasion and for the choice in booking our property. We at the Pestana Promenade Premium Ocean & Spa Resort try to our best abilities succeed in providing to our guests a truly memorable holiday. Therefore we deeply... More 

dublin
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my week in the Pestana Promenade - we had a pleasant sea-view room, and the staff were very efficient and helpful. The breakfasts were excellent. Where it would fall short of a five-star rating for me is in the eating arrangements. There is one 'a la carte' restaurant, which is just an open alcove off the main bar/lobby/breakfast... More 

Helpful?
2 Thank tpatts
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest and Traveler We would like to thank you for your recent travel to Madeira Islands and for the choice in booking our property. Thank you for considering us a hotel with an excellent breakfast and a pleasant scenery. We do invite you to try our evening meals on a return visit, as it is our belief that... More 

wales
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed at this facility several times since it opened. Noticed a decline in several areas. On arrival we had been allocated the furthest room from the lift at the end of the corridor even though the hotel had emailed to acknowledge our request, as disabled, for a room near the lift. We were given the usual brush off -... More 

Helpful?
1 Thank fussyoldfarts
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your recent holiday spent in Madeira Islands, a truly great destination. We equally thank you for visiting our resort and deeply regret for not being able to answer to all your needs and desires. We do our utmost to provide to our guests a memorable time in our resort by presenting... More 

Linlithgow, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A beautiful place so much light and sunshine all year round,the staff are so helpful and can't do enough to make your stay delightful ,the hotel gardens are a sight to behold and really let you believe you are in you own little paradise. My only real critism are the lifts they are totally inadequate for this hotel as such... More 

Helpful?
1 Thank JonnieWalker66
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your recent visit to Madeira Islands and for your choice in booking our property. We are glad to know that you consider us to be an “own little paradise”. We could not be happier to acknowledge that your stay has been truly memorable. As for the lifts “being totally inadequate”, please... More 

Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recentley stayed at the promenade for 13 nights over the new year period and from the moment we arrived the service was faultless, nothing is too much trouble for the staff in assisting you to enjoy your stay. We were in room 1218 which was a 1 bedroom apartment on the second floor overlooking the pool and with a... More 

Helpful?
2 Thank steve_craig6
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to present our most sincere thanks for your recent holiday spent in our property and for your support in providing us with your testimony to TripAdvisor. It is truly rewarding to acknowledge that your stay in our resort has been enjoyed to the fullest and that you have considered our facilities and staff faultless. We... More 

Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Everything about this hotel feels luxurious. The sea view rooms, large pools and the excellent location just above the promenade made for a super holiday. The staff were very helpful. Nothing seems too much trouble for them Our only slight niggle is that wi fi in the rooms often did not work

Helpful?
1 Thank 801Marillyn
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Traveler & Guest We would like to thank you for your recent travel to Madeira Islands and for your stay at the Pestana Promenade Premium Ocean & Spa Resort. It is with a sense of job well done, which we do with cheer pleasure to acknowledge this great review. We could not be any happier to know that you... More 

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