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All 91 Funchal hotels

Pestana Promenade Ocean Resort Hotel

4.0 of 5 Resort   |   Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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95%
Ranked #14 of 91 hotels in Funchal
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
vivjen92 Plymouth, United Kingdom
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862 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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English first
Plymouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have just returned from a week at this hotel, overall impression of the hotel is very good. Our twin bed studio room was very comfortable with an excellent large balcony area. we had a small kitchen with a 2 ring hob, toaster, coffee maker, microwave and a full size fridge. on a previous visit to Funchal we signed up... More

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Oxford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We felt relaxed as soon as we walked in. Even the teenage children said they loved it straight away. Everything was well manicured. Clean & tidy. No part of the hotel appeared tired. Often the bathrooms are a disappointment but it was 1st class. The pools were so attractive, the views breath-taking. Garden fabulous! We only stayed B&B. Breakfast was... More

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for both your visit and time spent in submitting your review to TripAdvisor website. It is of extreme hapiness and also sense of achievment to be able to provide to ourselves with a stay memorable for years to come. Nonethelss we will do our best to change in the less positive aspect... More

Bodicote, Oxfordshire
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We have time shares and cannot fault the hotel or it's staff, looking forward to our next visit at Christmas, I hurt my back prior to our holiday and had to wear a brace, the staff were very helpful and made my stay easier by providing an anti slip mat for the bath and always asking if I was ok,... More

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PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to firstly thank you for your visit, which without such experience we could not have conveyed to our attention and to future travellers this review. Secondly and most importantly, we would like to present our gratitude for the polite words which were conveyed to us. It is of magnificent outcome to be able to provide... More

Andover, Hampshire, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Pestana Promenade hotel in Funchal, it was a brilliant choice and one we would definately go back again to. The pool was lovely with its infinity bit overlooking the sea. Hotel very clean and tidy and not too big. The staff were all great, friendly and would always welcome you with a smile. Madeira itself is... More

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PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Customer and Tripadvisor Traveller We would like to convey your sincere thanks for your recent visit and for taking part in this travellers site to post your traveler experience in your visit to Pestana Promenade Ocean Resort. Sincere thanks to the polite words conveyed here towards our resort facilities and staff. Such words are always of a good loud,... More

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from 3 weeks holiday in our timeshare duplex apart.within the Pestana Promenade Ocean Resort.Beautiful hotel,very modern,spacious and airy,spotlessly clean. In fact the hotel dazzles !! Friendly, efficient staff, always smiling. Owner relations very friendly and totally professional.Half way through our holiday my husband tripped and fell,he suffered a deep cut to his small finger. I called reception for... More

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Traveller We thank you greatly for your visit to our resort and for taking part in posting in this site your review. We are extremely glad to know that your stay as been to your entire satisfaction, enabling we hope in the future with many more returns. It was a great pity that your husband suffered a deep cut... More

Thurso, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all I will say this hotel is gorgeous ,the staff lovely ,friendly & very helpfull . We stayed B&B ,not a lot to choose from in their buffet style breakfast The rooms are as good as the photos All areas of the hotel were spotless All ways plenty of sunbeds Now I had read Funchal was hilly .............but... More

Was this review helpful? Yes 2
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Tripadvisor Traveler We would like to present our acknowledgment for both your recent visit and for providing us your clear judgment towards your stay in our resort. I must agree with you that one of the endeavors for our travelers is our hilly roads; it is never certain that the walk to town will be made on... More

Senior Contributor
47 reviews 47 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a week and had a lovely time. The rooms were great as were the views.All the staff were great & I enjoyed happy hour while watching the football each evening. So handy for restaurants and always easy to get a taxi & the bus stop is right outside. Would have no problem Recommending this hotel.

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest First of all, we are much obliged for your recent holiday in Madeira Island and for conveying us in this Travel Review Site with your experience. Thank you for the good compliment towards the staff performance and politeness in their daily tasks. We thank you greatly from spreading the word in recommending us to other travelers. Until your... More

Vaasa, Finland
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When the hotel was completed, it was gorgeous. After that cleaning was not as good as it was previously. The room is spacious. The bed was good. The decor is elegant. The service is excellent. Hotel swimming pools are comfortable. The only minus is that you can not go to swim in the sea. Anyway... I'll go again for sure... More

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PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We present our earnest thanks you for recent visit and for indite here with your review. All aspects conveyed in this reviews is of the utmost interest to us, in a way we can do our most to continue to excel in our tasks and improve in all that may be considered needed. As for the minus concerning... More

Norwich, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a lovely week staying at the Pestana Promenade in my sister-in-law's time share apartment which was big, very well equipped and comfortable. The staff are very friendly and efficient. The hotel is spotlessly clean. The hotel is ideally situated with beautiful views over the sea. There are plenty of sun loungers around the two pools and the pools are... More

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest Many thanks for your recent visit and for being able to take part in providing us with your review. We are delighted to have had a positive impact on your holidays and also to know you have had a wonderful stay, worthy of memory. Such comments are sure to be of valuable information to all travelers interested in... More

Fareham, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel with our friends in their timeshare apartment for tow weeks. This is a really lovely hotel with a great pool and very friendly and helpful staff. The room overlooked the pools and the sea, it was very clean and very comfortable. We slept on the sofa bed which my husband found uncomfortable. We mentioned this... More

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your recent visit and for taking part of your valuable time in submiting us your review. We greatly aprecciate such testimony which we are sure to be of valuable information for future guests that decide to visit our resort in the future. Of the incovenience of waiting for the lift, we... More

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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Top resorts Hotel in Funchal #7 Family Hotel in Funchal #9 Spa Hotel in Funchal #10 Business Hotel in Funchal #13 Luxury Hotel in Funchal #13 Romantic Hotel in Funchal
Hotel Class
Official Description (provided by the hotel)
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
Number of rooms
112

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