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Pestana Promenade Ocean Resort Hotel

#15 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
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Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Special Price
10% off room rate
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1 room 1 guest
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Pestana Promenade Ocean Resort Hotel
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1,198 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (386)
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Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Had another great holiday at this fabulous hotel. This was our 7th time at this hotel and each time we really enjoy ourselves. Its central to shops and some very good restaurants as well as being close to the sea where there are a couple of places that you can go and spend the day at for a small amount... More 

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London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just arrived back from 10 days at the Pestana Promenade we had a great stay. We booked for a side sea view room and to see the sea you would of had to stand on a chair tor see it as you were looking at air con units we went down to reception and they gave us another... More 

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Stoke-on-Trent, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the Promenade during August. We found the hotel to be exceptionally clean and the staff friendly and always ready to help. The pools were warm (think it is heated) and there were enough sunbeds to go round. The pool side cafe served a good variety of well prepared foods. Our room was on the 3rd floor and was... More 

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Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely hotel, shame that the air conditioning wasn't working, which made it unbearable for me as I have a health condition which affects my breathing, the staff couldn't have been more helpful, and arranged for us to move to the Pestana Grand hotel, which was just as lovely, so the rating is for the Pestana Promenade, but the Pestana Grand... More 

Was this review helpful? Yes 1
Blairgowrie, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel does exactly what it says on the tin. Quality is 4.5 star. Staff are 5 star. Superior rooms are well worth the extra money. Hotel location is quiet but not to far from Funchal centre. Madeira is unbeatable.

Was this review helpful? Yes 1
Colchester, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is the 3rd Pestana hotel we've stayed in on Madeira. On checking in the reception staff were efficient and friendly as usual but we didn't get the usual welcome drink we've been used to. The hotel is situated just outside Funchal (40 min walk) and overlooks the coastline. All the rooms appear to have pool views. The is one... More 

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wrexham
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Lovely clean,spacious room on the bottom floor. Great access to pool.Plenty of sun beds and pool was just gorgeous. Staff should be complimented on their friendliness at all times which is a credit to the hotel. Breakfast was plentiful. .husband loved the pancakes! Lifts didn't seem to be a problem at all! The only small negative was the air con..could... More 

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PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest I would like to thank you for your visit last to Madeira Island and for the stay in our property. We at the Pestana Promenade Ocean & Spa Resort could not be happier towards this great review. I am so very pleased to know that your overall stay as been enjoyed to the fullest, enabling I hope we... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel, champagne in our arrival with fruit. Room amazing with sea views from our bed (not honeymoon suite) but superior room. The biggest bed we have ever seen, two doubles wide! Breakfast amazing, try the freshly cooked omelettes. Room cleaned and bed maid for us every day which was great. First morning a special table laid up for us... More 

Was this review helpful? Yes 1
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest I would like to start with by presenting my gratitude for your latest visit to Madeira Island and for your choice in booking the Pestana Promenade Premium Ocean & Spa Resort. It is truly remarkable to be the chosen hosts on such a special occasion as it was your Honeymoon. We cannot thank you enough for such pleasant... More 

Scotland
Level Contributor
109 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a week between 15th and 22nd August 2015. Many of the points I will make about this hotel have been made already by others but here goes anyway. Things we really liked about this hotel :- * The staff were very helpful and nothing was too much trouble for them. Especially the staff on Reception who were... More 

Was this review helpful? Yes 2
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear esteemed guest I thank you for staying with us at the Pestana Promenade Premium Ocean & Spa Resort on your last visit to Madeira Island and for sharing your review. I am very sorry to learn that you were disappointed with some aspects of your resort and that we have not been able to meet your expectations. I am... More 

Dubai, United Arab Emirates
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Lovely holiday shared with my husband, son & daughter in law. Hotel in an ideal location within walking distance to plenty of beautiful restaurants and a very short taxi or bus ride to old town Funchal. Hotel very friendly with lovely staff in all area's of hotel. Room very comfortable with lovely views. Breakfast plentiful & would recommend trying one... More 

Was this review helpful? Yes 3
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear valued Guest, Thank you for taking the time to post such a wonderful review from your most recent stay with us at the Pestana Promenade Premium Ocean & Spa Resort. I was so pleased to read that you thoroughly enjoyed our perfect location and also in close proximity with the local restaurants in the vicinity. I know our staff... More 

Hotel Review Summarization

What travelers say

  • Sea view(26)
  • Very good(18)
  • Air conditioning(11)
  • Indoor pool(4)
  • Sun bed(4)
  • Pool area(3)
  • Friendly and helpful(3)
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