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Pestana Promenade Ocean Resort Hotel

4.0 of 5 Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
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Pestana Promenade Ocean Resort Hotel
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Pestana Promenade Ocean Resort Hotel
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975 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wirral, United Kingdom
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We spent a week here last July for the first time. Nice studio room with smallish,but adequate,sea facing balcony. Hotel is quite new and in good order. We didn't eat in the restaurant at all,as the room had full self catering facilities which we used for breakfast and lunch. There are lots of restaurants nearby and we ate out each... More 

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest We would like to start by thanking you for your latest visit to Madeira and stay at the Pestana Promenade Ocean Resort. To acquire our guests evaluation is considered exceptional in a way that we can take in first hand the less positive points which have affected your stay and obtain any recommendations that you would like... More 

Dorset
Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the Promenade hotel for 3 weeks over Christmas and the New Year. This was our 1st visit to Madeira. We had asked for a superior room and were very pleased with our 1st floor corner room with large wraparound terrace/balcony with wonderful direct sea views to the front and views to the pool and sea beyond from... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your most recent visit to Madeira and stay at the Pestana Promenade Ocean Resort. We are truly rejoiced to know that at the end of your 3 weeks holidays period, everything was considered to your care. As a resort which the main aim is to provide to its guests with a... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited this hotel in January & had a lovely time. The hotel was clean, the breakfast varied & good quality & the staff were friendly. The indoor pool was a good temperature, the game's room a nice addition and there were great views of the sea & cliffs.

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your most recent visit to Madeira Island and for your accomodation at the Pestana Promenade Ocean Resort. It is wonderfull to become aware that we have managed to create a positive impact on your overall stay and that you have found our facilities ideal for your holidays. In behalf of all... More 

Lisbon, Portugal
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel. Excelent views. Very warming people working there. Fabulous rooms. Direct access to the promenade. Lots of pools, so you go to the ones with no kids. I've i told abou the killer views...?

Was this review helpful? Yes 3
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your most recent visit to our resort at the Pestana Promenade Ocean Resort, and for your time spent in providing to this site with your travel experience. We thank you for your kind words conveyed to the resort facilities and to its staff members. We will be looking forward to welcome... More 

elwyn
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband Mark and I always try and get away just after Xmas/New Yearar for a week away from the cold and often go to Madeira. We have been to this hotel a number of times and it is always very good.. It is still of the same high quality. A couple of years ago I became a wheelchair user.... More 

Was this review helpful? Yes 4
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your most recent visit to Pestana Promenade Ocean Resort and for your support to Tripadvisor so to submit your past travel experience. We are truly rejoiced to know that your holiday in our resort has been pleasing and that all was up to your enjoyment. Concerning refurbishment, please rest assured that... More 

Canterbury, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 2 weeks ago

We have been coming to the Promande at New Year since it opened. It is beautiful modern hotel in a superb setting. Most of the new Pestana hotels have interesting architecture and this is no exception. Usually the staff are very good, but this time, on arrival, we were merely greeted with "your room is not ready" and told when... More 

Was this review helpful? Yes 1
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your most recent visit to Pestana Promenade Ocean Resort and for taking part in providing to this site with your own travel experience. The major purpose of existence of our Group and in particularly of the Pestana Promenade Ocean Resort is to provide to its guests nothing more that the best... More 

Brighton, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The resort was completely full over Xmas so on arrival we were upgraded to one of the premier rooms on floor 8, which was absolutely huge with wrap around sea views and a his and hers showers with a porthole!! Below us we espyed a room with a free standing bath with its own seaview...luxury abounded all around at the... More 

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your most recent visit to Pestana Promenade Ocean Resort and for taking part in submitting your review to this website. We cannot thank you enough for the polite words here given towards the resort well kept facilities, and for the professionalism of our staff which is one of our main prides.... More 

Basingstoke, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good and quick check in with glass of Madeira wine. Room as always very clean and tidy. New Years eve gala meal very good and then coached down to the casino to watch the fireworks. All the staff are very friendly and helpful. We will definitely return to this hotel.

Was this review helpful? Yes
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We are so glad for your latest visit to the Pestana Promenade Ocean Resort and for congratulating us with such a wonderful review. It is undoubtedly comments such as these which make our efforts always worthwhile and proud in working in this business. We will be looking forward for yet another time to welcome you and do our... More 

essex
Reviewer
5 reviews 5 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have recently returned from a great time at the Pestana Promenade> My wife Christine & I arrived late in the evening of 21st December & we were made most welcome by reception who looked after our every need, as we were Pestana priority guests they even bought us a pot of tea & coffee after a long journey. We... More 

Was this review helpful? Yes 3
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest We would like to thank you for your most recent visit to the Pestana Promenade Ocean Resort and for providing us with your own holiday evaluation of us. We are truly glad to know that you find us a wonderful resort and our staff a well and suitable pick to fulfill all your needs on this memorable holiday.... More 

Witshire
Contributor
18 reviews 18 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked a sea view room which I did get except that a palm tree almost completely blocked the view! I did ask if I could have a room closer to my family who were also staying but this was not possible apparently. The staff who cleaned my room were excellent and always cheerful which was great. The evening entertainment... More 

Was this review helpful? Yes 3
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest, We would like to start with by wishing you a wonderful year of 2015, filled with good health and successful accomplishments. We truly regret not being able to provide you the most memorable holiday on your recent stay and for that we sincerely apologize! Concerning your comment about the lack of the coffee and tea making facilities, we... More 

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Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Hotel Style:
#2 Business Hotel in Funchal
#3 Top resorts Hotel in Funchal
#10 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#13 Romantic Hotel in Funchal
#14 Luxury Hotel in Funchal

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