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Porto Bay Serra Golf

Travelers' Choice award winner
Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)
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194 reviews from our community

Traveler rating
    129
    50
    11
    3
    1
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24
130
8
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Penela, Coimbra, Portugal
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is one of the most delightful hotels we have stayed in. It fitted our requirements perfectly. A small gem set in a garden which in the summer will smell divine. The rooms are well appointed and comfortable and even the standard room is a generous size. The indoor swimming pool with sauna is perfect for relaxing after a day... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Best hotel we have been to on our walking holiday with Inntravel. Quiet, spotlessly clean and fantastic facilities for a small hotel. Indoor pool, sauna and gym a great asset after a day walking in the hills or along levadas. Restaurant of a very high quality and friendly, helpful staff. Wifi and TV with many channels also appreciated.

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Sydney Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was the best we stayed in during our walking tour of Madeira. All staff were pleasant and very helpful, the rooms large and spotlessly clean. We enjoyed the pool and sauna after a day walking by the levadas. Free wi fi in your room is great.........why don't all hotels provide this I wonder???The breakfast buffet is substantial and... More 

Was this review helpful? Yes 2
Scotland, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 23, 2015

This is a lovely hotel in the mountains, excellent value and good food. The only thing that let it down was a strong smell of sewage in our room, which was the 2 bedroom apartment. We pointed it out when we arrived, though there was no follow up so we pointed it out again in the evening (to a different... More 

Was this review helpful? Yes 4
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for your feedback and we really apologize for what happened during your stay at the Porto Bay Serra Golf. I hope that on a future visit to madeira you give us the opportunity to welcome you again and we can provide you a better holiday experience. Warm regards Muito obrigado, .. Antonio Pais More 

The Hague, The Netherlands
Top Contributor
106 reviews 106 reviews
98 hotel reviews
347 helpful votes 347 helpful votes
5 of 5 stars Reviewed January 21, 2015

Super-marvellous hotel ! There are not a lot of reviews here, which is strange as the hotel has pieces of paper with requests to write a review all over the hotel, like at the free PC downstairs. I have now stayed in 3 different rooms, so can compare. 2 nights in room 209 again (same as last year). This is... More 

Was this review helpful? Yes 4
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying at Porto Bay Serra Golf and for such a warm review about it. We are happy to learn that you have enjoyed the experience at our hotel and Santo da Serra itself. Also take the opportunity to thank you for mentioning Marilia, Idalina and the staff in general for the service provided. I am... More 

almada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 8, 2015

A small hotel with friendly staff very helpful. Located outside Funchal and near the airport. Very nice architecture and facilities. Breakfast had everything we needed and with very good quality. If you want a calm place to stay in Madeira this is the place.

Was this review helpful? Yes 4
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Just a short note to thank you for staying at Porto Bay Serra Golf and for the kind review about your holiday experience and we are pleased to learn that all went well. We would be most pleased to welcome you on a future visit to our island. Warm regards Muito Obrigado .. Antonio Pais More 

Oslo, Norway
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 4, 2015

This is on the top of the mountains (something I really found out after cycling down to the sea and back up). Steeper hills are rare to find. But this was a place we went to as it was our last day and it was close to the airport. The hotel is simple and practical, nice restaurant, friendly, but in... More 

Was this review helpful? Yes 3
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

ar Guest, Thank you for staying in our hotel and regret to know that we were not able to fulfill your needs and expectations. Your comments will be taken on board and discussed among all the intervenients so we can find ways of doing things better. Please do not hesitate to contact me in case you need any assistance for... More 

Lincoln, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 2, 2015

We stayed at the Porto Bay Serra Golf Hotel over Christmas 2014 and had a wonderful holiday. The hotel is architecturally, very attractive and is located in a lovely quiet area of Madeira. We had a car which enabled us to explore the whole island which was fabulous. The little village of Santo da Serra is well worth walking to... More 

Was this review helpful? Yes 6
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying in our hotel in Santo da Serra and for your ““Marvellous Hotel”” feedback about it. So rewarding to know that you had such a positive holiday experience in our hotel. We will be more than pleased to welcome you back at Santo da Serra, whenever you decide to do it Warm regards, Muito obrigado,... More 

Emmendingen, Germany
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 23, 2014

Even the rather bad weather was unable to dampen the enjoyment of staying at this great Hotel. The Restaurant is excellent, the breakfast has to be eaten to be believed. Very friendly and helpful staff, always willing to go the extra mile. Their English is excellent, so no Problems communicating and expressing Special wishes

Was this review helpful? Yes 4
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying at Porto Bay Serra Golf in Santo da Serra and for sharing yourkind review with so many other holiday makers and very happy to know that you have enjoyed it. We would be most pleased to welcome you on future opportunity. Warm regards Muito obrigado, . .. ANTONIO PAIS More 

Frejus, France
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

very good service from the staff we stayed here for a week in july and would recommended to anyone who wants a relaxing hotel with great service. good staff from reception and restaurant particulary patricia speaks good french, really enjoyed our stay here and can't wait to return.

Was this review helpful? Yes 2
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying at Porto Bay Serra Golf in Santo da Serra and for sharing your “ great hotel” review with so many other holiday makers. We would be most pleased to welcome you on future opportunity. Warm regards Muito obrigado & Feliz Natal, . .. ANTONIO PAIS More 

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