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Porto Bay Serra Golf

Travelers' Choice award winner
Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)
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Porto Bay Serra Golf
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215 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, France
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Porto Bay Serra Golf hotel is a small hotel with a good efficient service. We appreciated the cosiness of this hotel and the high quality and the profesionnalism of the staff. The breakfast was very tasty with a great diversity of food and flavors. The hotel is well- located in the countryside with a lot of nature around (there is... More 

Was this review helpful? Yes 2
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying at Porto Bay Serra Golf and for the feedback about it. We are most pleased to learn that overall you have enjoyed your holiday experience with us. It would be a pleasure to welcome you again in another future visit to Madeira. Warm regards Muito obrigado, . .. ANTONIO PAIS More 

Darlington, England, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really nice hotel, we like small hotels, hence avoided Funchal. Porto Bay has only about 20 rooms, staff are really friendly and helpful, the room we had was excellent (it was a superior in the main house), very clean, quite, great beds, pool indoors, gym, library, breakfast was excellent, we dined out and found a really good local restaurant (lily's).... More 

Was this review helpful? Yes 1
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for visiting and staying our hotel and also for your warm feedback about it. We are most happy to learn that you had a posisitve holiday experience in our hotel. We will be more than pleased to welcome you back at Santo da Serra, whenever you decide to do it Warm regards, Muito obrigado, . ..... More 

Chorley, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Without the use of our hire car we would have felt very isolated. Nestled in the hills about 15 minutes from Funchal Airport reached by one of the twistiest roads I have driven ! A quaint looking hotel from the outside but slightly disapointed with the inside. Our room on the ground floor of an annexe at the rear of... More 

Was this review helpful? Yes 1
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Just a short note to thank you for staying at Porto Bay Serra Golf and for the feedback about your holiday experience for which we are pleased to learn that overall went well. We would be most pleased to welcome you on a future visit to our island. Warm regards Muito Obrigado .. António Pais More 

Isle of Man, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just come back from a week at this hotel. It was booked via Simply Travel and a car was included. The deal included Half Board accommodation at this hotel and was extremely good value for money. The Hotel is in a more remote part of Madeira and I would say a car is necessary to get out and about and... More 

Was this review helpful? Yes 2
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying at Porto Bay Serra Golf and for such a comprehensive review about it. We are happy to learn that overall you have enjoyed the experience at our hotel. We appreciated your constructive criticism that will be taken on board to be discussed among our team. It would be a pleasure to welcome you once... More 

Luxembourg City, Luxembourg
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I usually spend many nights in many hotels around the year but this place is really a hidden jewel. Great price for the top quality they offer. There is absolute quietness, day or night. The restaurant is excellent, with only a few guest per night. Staff is very attentive, letting you feel at home and fullfilling immediately all your personal... More 

Was this review helpful? Yes 3
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you so much for sharing your review about your recent stay at Porto Bay Serra Golf hotel. It is rewarding to learn that your perception of the hotel is so positive. It would be a pleasure to welcome you back, whenever you decide to do it, Warm regards, Muito obrigado, . .. Antonio Pais More 

Glasgow, United Kingdom
Level Contributor
125 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
5 of 5 stars Reviewed June 23, 2015

Visited this hotel on my recent trip did not stay but on a trip from Funchal.Excellent hotel had lunch in hotel very good was shown facilites for a small hotel good.Rooms are also good smaller than the Cliff Bay but for a four star fine.Near a golf course perhaps a bit remote for me but if you play golf or... More 

Was this review helpful? Yes 2
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for visiting our hotel and for your feedback about it. We will be more than pleased to welcome you back at Santo da Serra, whenever you decide to do it Warm regards, Muito obrigado, . .. António Pais More 

Vicenza, Italy
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 14, 2015

High standard service offered, the place is small and very enchanting. Lovely place to stay. The room was large and very nicely decorated. Nice little details like organic shampoo, shower cap, tissues are offered. The dining room is lovely. The swimming pool in small but very nice and there is a spa service and a little sauna too. The place... More 

Was this review helpful? Yes 3
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you so much for sharing your review about your recent stay at Porto Bay Serra Golf hotel. It is rewarding to learn that your perception of the hotel is so positive. It would be a pleasure to welcome you back, whenever you decide to do it, Warm regards, Muito obrigado, . .. Antonio Pais More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 2, 2015

Hello there! We just spent 10 days in this hotel for our holidays on Madeira. For our type of people it was the perfect hotel! We really like a quiet and not too crowded place, so it was really nice that this hotel only has around 20 rooms, so you don't get the feeling that you are "just one of... More 

Was this review helpful? Yes 1
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying at Porto Bay Serra Golf and for such a comprehensive review about it. We are happy to learn that overall you have enjoyed the experience at our hotel and appreciated your constructive criticism that will be taken on board to be discussed among our team. It would be a pleasure to welcome you once... More 

London, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 26, 2015

Three nights here during a walking holiday, and it was by far the best place we stayed. Clean, comfortable rooms with great showers! The restaurant is good and has a wide choice of dishes. There is wifi throughout the hotel which was very welcome. No bar, but a comfortable lounge and staff in reception happy to bring drinks and snacks.... More 

Was this review helpful? Yes 1
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Just a short note to thank you for staying at Porto Bay Serra Golf and for the kind review about your holiday experience for which we are pleased to learn that overall went well. We would be most pleased to welcome you on a future visit to our island. Warm regards Muito Obrigado .. Antonio Pais More 

Worcestershire
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 17, 2015 via mobile

Exchanged our May week in The Residence, Porto Mare as we could not be accommodated there during Flower Festival. Offered Serra Golf.21 rooms only Realised that it would be a compromise. Small hotel in different part of the island and way up in the hills. If we did not have anything to compare it to we may have been content.... More 

Was this review helpful? Yes
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear guest, Thank you for the feedback regarding your recent stay at our hotel and regret to learn that we were not able to provide you a positive holiday experience. Porto Bay Serra Golf is a small hotel with 21 rooms in the middle of the mountains and of course it is a different product when compared with the other... More 

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