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Porto Bay Serra Golf

Travelers' Choice award winner
4.0 of 5
Sitio dos Casais Proximos | Santo da Serra, Santa Cruz, Madeira 9100-255, Portugal (Formerly Estalagem Serragolf)
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Porto Bay Serra Golf
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199 reviews from our community

Traveler rating
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    51
    12
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135
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Worcestershire
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Exchanged our May week in The Residence, Porto Mare as we could not be accommodated there during Flower Festival. Offered Serra Golf.21 rooms only Realised that it would be a compromise. Small hotel in different part of the island and way up in the hills. If we did not have anything to compare it to we may have been content.... More 

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Truro, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here at the end of March for 5 days for our wedding anniversary having enjoyed 2 previous stays at Porto Bay hotels in Madeira and the Algarve. It proved to be a good choice and fully met our wish to be somewhere quiet away from the rush of Funchal.Our standard room was spacious,clean,very comfortable and... More 

Was this review helpful? Yes 3
Craven Arms, United Kingdom
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a gem of a hotel, being small enough to care but big enough to have good facilities. It was also a lovely hotel for celebrating my husband's birthday (hence the holiday in Madeira) Marilia was a warm and lovely person who made you feel good just to talk to her. All the staff were excellent though. The food... More 

Was this review helpful? Yes 4
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, ..and we would be pleased to welcmoe you again.. Thank you for staying at Porto Bay Serra Golf in Santo da Serra and for sharing your kind review with so many other holiday makers and very happy to know that you have enjoyed it. I will certainly and proudly share your thoughts with the hotel team . We... More 

Basingstoke, United Kingdom
Top Contributor
55 reviews 55 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A lovely retreat away from Funchal. Cosy country house atmosphere with top notch friendly service. Quiet and comfortable rooms. Always worth staying here if you want a hotel that's a step up from the nearby Enotel.

Was this review helpful? Yes 1
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you so much for sharing your review about your recent stay at Porto Bay Serra Golf hotel. It is rewarding to learn that your perception of the hotel is so positive. It would be a pleasure to welcome you back, Warm regards, Muito obrigado, . .. Antonio Pais More 

Penela, Coimbra, Portugal
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one of the most delightful hotels we have stayed in. It fitted our requirements perfectly. A small gem set in a garden which in the summer will smell divine. The rooms are well appointed and comfortable and even the standard room is a generous size. The indoor swimming pool with sauna is perfect for relaxing after a day... More 

Was this review helpful? Yes 1
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying in our hotel in Santo da Serra and for your “Small hotel with a big heart” feedback about it. So rewarding to know that you had such a positive holiday experience in our hotel. I will proudly share your thopughts with my team. THANK YOU. We will be more than pleased to welcome you... More 

Northampton, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Best hotel we have been to on our walking holiday with Inntravel. Quiet, spotlessly clean and fantastic facilities for a small hotel. Indoor pool, sauna and gym a great asset after a day walking in the hills or along levadas. Restaurant of a very high quality and friendly, helpful staff. Wifi and TV with many channels also appreciated.

Was this review helpful? Yes
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Just a short note to thank you for staying at Porto Bay Serra Golf and for the kind “Perfect mountain retreat” review about your holiday experience for which we are pleased to learn that all went well. We would be most pleased to welcome you on a future visit to our island. Warm regards Muito Obrigado .. Antonio... More 

Sydney Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 10, 2015

This hotel was the best we stayed in during our walking tour of Madeira. All staff were pleasant and very helpful, the rooms large and spotlessly clean. We enjoyed the pool and sauna after a day walking by the levadas. Free wi fi in your room is great.........why don't all hotels provide this I wonder???The breakfast buffet is substantial and... More 

Was this review helpful? Yes 3
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Just a short note to thank you for staying at Porto Bay Serra Golf and for the kind review about your holiday experience for which we are pleased to learn that all went well. We would be most pleased to welcome you on a future visit to our island. Warm regards Muito Obrigado .. Antonio Pais More 

Scotland, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 23, 2015

This is a lovely hotel in the mountains, excellent value and good food. The only thing that let it down was a strong smell of sewage in our room, which was the 2 bedroom apartment. We pointed it out when we arrived, though there was no follow up so we pointed it out again in the evening (to a different... More 

Was this review helpful? Yes 5
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for your feedback and we really apologize for what happened during your stay at the Porto Bay Serra Golf. I hope that on a future visit to madeira you give us the opportunity to welcome you again and we can provide you a better holiday experience. Warm regards Muito obrigado, .. Antonio Pais More 

The Hague, The Netherlands
Top Contributor
108 reviews 108 reviews
99 hotel reviews
349 helpful votes 349 helpful votes
5 of 5 stars Reviewed January 21, 2015

Super-marvellous hotel ! There are not a lot of reviews here, which is strange as the hotel has pieces of paper with requests to write a review all over the hotel, like at the free PC downstairs. I have now stayed in 3 different rooms, so can compare. 2 nights in room 209 again (same as last year). This is... More 

Was this review helpful? Yes 4
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Thank you for staying at Porto Bay Serra Golf and for such a warm review about it. We are happy to learn that you have enjoyed the experience at our hotel and Santo da Serra itself. Also take the opportunity to thank you for mentioning Marilia, Idalina and the staff in general for the service provided. I am... More 

almada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2015

A small hotel with friendly staff very helpful. Located outside Funchal and near the airport. Very nice architecture and facilities. Breakfast had everything we needed and with very good quality. If you want a calm place to stay in Madeira this is the place.

Was this review helpful? Yes 4
antoniopais, General Manager at Porto Bay Serra Golf, responded to this review

Dear Guest, Just a short note to thank you for staying at Porto Bay Serra Golf and for the kind review about your holiday experience and we are pleased to learn that all went well. We would be most pleased to welcome you on a future visit to our island. Warm regards Muito Obrigado .. Antonio Pais More 

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