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HF Fenix Urban

#64 of 227 Hotels in Lisbon
Certificate of Excellence
Avda Antonio Augusto de Aguiar, 14, Lisbon 1050-016, Portugal
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694 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
36 reviews 36 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is absolutely perfect! Great location, close to metro. Modern interior, spacious rooms. We stayed two nights on the tenth floor and loved it. The breakfast was brilliant, loved the nespresso machine, the fresh pastries and fruit platter. Honestly can't fault it, and a good price too. Recommended :)

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NYC metro
Top Contributor
56 reviews 56 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location - close to the metro and the city center. We walked everywhere, and the staff were friendly and helpful. Excellent breakfast, comfortable room. Bar is great for lounging and beverages in the hotel.

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Kolkata (Calcutta), India
Contributor
20 reviews 20 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is located 2 minutes away from the metro station "Parque" providing connectivity to all places one would explore. The Museu Calouste Gulbenkian is located at a walkable distance. Same goes for the store Corte de ingles. The decor of the reception area very pleasing The rooms are spacious and equipped with all necessary amenities. The beds were comfortable.... More 

Was this review helpful? Yes 1
Seattle, Washington
Top Contributor
73 reviews 73 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love to stay in hotels near Marques Pombal Sq in Lisbon, so close to everything including the metro. This was my first time at HF Fenix Urban and I will be back. A simple hotel, tastefully designed off the square. The staff was helpful and professional, my room was spacious, quiet with comfortable bed and many amenities. I had... More 

Was this review helpful? Yes 3
France
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a week in April and found this hotel to well situated, (metro Parque) clean with a friendly staff. Breakfast always good, fresh and well stocked. Internet services were fast and included in the price. Drinks and nibbles at the hotel bar were perfect, fresh and cheap! One negative point is there are no irons available -... More 

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Barcelona, Spain
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I paid an extra-price to be located supposedly on the best rooms ("and are located in the last floors of the hotel, offering excellent views over the city"). Turn out to have NO view over the city, only to a motorway. Very disappointing. Do not pay the extra price. It's still an OK hotel but this experience really made us... More 

Was this review helpful? Yes 1
Dammam
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Hotel is near to Metro Station & Red Busses Hup in / off stations. The staff were nice & Helpful. Room is bet small with bed not the comfortable & no space to perform prayers. the breakfast was not much as mostly contains Pork. but still they offered some Bakery which is good to compensate. I found it little... More 

Was this review helpful? Yes 1
Stuttgart, Germany
Contributor
11 reviews 11 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2015

We have spent four nights on out first visit to Lisbon. Location of the hotel is convenient: right next to a metro station or not a long walk to the city centre in case you like walking. Enough shops and restaurants next to the hotel. Room was good, we stayed on the 7th floor. Breakfast was included. Fresh fruit and... More 

Was this review helpful? Yes 1
Hammaro, Sweden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

We were met with good service from Filipa when we arrived! The beakfast was good but sometimes a bit noicy and overcrowded but overall good. The room and hotel was clean and fresh. Sometimes you could hear other guest in an other room but not much. The traffic outside the hotel didnt disturbed at all. Great with a close by... More 

Was this review helpful? Yes 1
Pinhal Novo, Portugal
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 7, 2015

They booked the amount of the 1st night from all the rooms i booked already a few days before arrival and overcharged me. Several mistakes and lots of incompetence of the hotel. They gave me the money back but after having paid everything, on the departure day they called me insisting i had to pay more than the amount mencioned... More 

Was this review helpful? Yes 3
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