We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Excelsior

Rua Rodrigues Sampaio, 172 | Coração de Jesus, Lisbon 1150-282, Portugal
Hotel amenities
Hotel Excelsior
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #189 of 226 Hotels in Lisbon
Add Your Review

136 reviews from our community

Traveler rating
    9
    28
    49
    18
    32
See reviews for
39
38
5
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (136)
  • Mar-May only
    (36)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (22)
All months
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 5, 2014

We stayed in this hotel (party of seven ladies) for 4 nights recently. Hotel in need of updating, but found the staff very friendly and helpful. Bedrooms very clean, bed linen towels etc. changed daily. Dining room open from 7.00 am - 10.00am with varied continental breakfast. Only around 50 yards from Metro so ideally placed for getting around Lisbon.... More 

Was this review helpful? Yes 1
Ljubljana, Slovenia
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed November 15, 2014 via mobile

The hotel location is good but that's about all there is to it. My husband and I were received by a very rude female receptionist. They were fixing an elevator during our stay and the noise was sometimes (at 8am!) unbearable. We complained to the same receptionist that welcomed us and she didn't even apologise for the noise. The bathroom... More 

Was this review helpful? Yes
A TripAdvisor Member
2 of 5 stars Reviewed October 16, 2014

Very good location, good personnel, poor cleaning, bad smell, dirty matress, dirty towels, bathroom door not closing, wc water tank decfect, mold curtains, old furniture and bath tub. This hotel is perfect for low budget travelers. Thing I liked best: location. Thing I liked less: dirtyness.

Review collected in partnership with fru.pl

Was this review helpful? Yes 1
Belfast, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 10, 2014

I paid £35pn for a double room. The bed and television and flooring were new, everything else was dated and worn, tho generally clean, Linen and towels were fresh and clean. The shower room was however tiny with very outdated fittings and the shower head fitting was broken. Breakfast was served in the hotel restaurant which is obviously too small... More 

Was this review helpful? Yes 2
Lagos, Portugal
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 5, 2014

This hotel is in a great location for getting around Lisbon. Staff are friendly and helpful but the Indian restaurant advertised does not exist, rooms are very basic and shabby but linen is clean. One of the reasons I booked was for the restaurant being alone. On a safety aspect, the bath is not none slip so whether having a... More 

Was this review helpful? Yes 1
New York, New York, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 27, 2014

We've been in this hotel at the end of April. It has been a nightmare: dirty rooms (we got head lices), lack of wall sockets. Moreover, the hall for breakfast was too small and people are forced to get in line. The breakfast was terrible and very poor.

Was this review helpful? Yes 2
Lisbon, Portugal
Top Contributor
57 reviews 57 reviews
5 hotel reviews
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed May 14, 2014 via mobile

I needed to wait for some friends that were staying at the hotel and asked if I could have a coffee. Breakfast was still underway and I was told to go into the breakfast room. I had to serve my own [american] coffee (not expresso) and a friend that was with me poured herself a glass of milk. When we... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 10, 2013

Very close to metro station. Location is very good - 5 minutes walk to Avenida da Liberdade, in 15 minutes you can reach Bairro Alto or Baixa. The hotel is really oldfashioned but if you don't care is really good for short stay. Staff very nice and helpful. Worth the money paid.

Was this review helpful? Yes 4
Milan, Italy
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2013 via mobile

This is the sencond time I booked this hotel. My husband and I stayed there 5 nights in 2011 and 4 nigts in august 2013. The hotel is near the centre and near undergound station marques the plombal. Very good. I have to say that forniture was quite old but we didn't care. It was clean and people kind.

Was this review helpful? Yes 4
Barcelona, Spain
Top Contributor
77 reviews 77 reviews
44 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed July 17, 2013 via mobile

Horrible hotel. Probably the worse hotel I have ever stayed. Worse than hostels.  Room 406. Airconditioning didn't work. Temperature over 40 C. I went to reception to change the room and they didn't want to change it, just send somebody to fix it. But even if it seems to work air was not cold. I couldn't sleep the whole night.... More 

Was this review helpful? Yes 7
Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (28)
Viewed
Bathroom (3)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (5)
Viewed
Dining (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question