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Hotel Excelsior

Rua Rodrigues Sampaio, 172 | Coração de Jesus, Lisbon 1150-282, Portugal
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160 Reviews from our TripAdvisor Community

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    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Fort Lauderdale, Florida
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel itself is "poor". I do want to note we ended up having some positive experiences there because the gentleman working in the lobby to greet you is so helpful and offers a very white glove type of service (that is unusual for the condition of this hotel). First of all, the hotel does not look like the website.... More 

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Turin, Italy
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 13, 2015

I stayed in this hotel for 3 nights (5-8th June). I chose this hotel after reading reviews, comparing prices and locations. One of the best points of this hotel is location, it's not in the centre but 2 metro stops (or 10-15min walking from Rossio). Close to hotel are 2 metro lines. There's a supermarket open till 21:00 which is... More 

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Seattle
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 9, 2015

This hotel room was gross. Its difficult to get to, parking is bad and you have to pay for the key to the safe. Given that are windows on the lower floors didnt lock, that was really bad. We took the closet pole to jam it. The folks that work there are great but this place I just didnt feel... More 

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Dundee, United Kingdom
Level Contributor
121 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
4 of 5 stars Reviewed June 4, 2015

Yeah, if you looked beyond, it was a bit shabby, But the beds were nice and clean, the aircon was excellent and the staff were lovely. Add to that a decent breakfast and for £50 was a total bargain! Handy hint, there's a 24/7 taxi rank at Hotel Turim 100m away for airport access.

Was this review helpful? Yes 1
Barcelona, Spain
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 15, 2015

Needed a hotel in a centric location, although dated it served us. The room was a big 4 person room and we were only 2 so we had more then enough space. The breakfast was very poor, bad coffee and juices and a cramped dining room..

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 5, 2014

We stayed in this hotel (party of seven ladies) for 4 nights recently. Hotel in need of updating, but found the staff very friendly and helpful. Bedrooms very clean, bed linen towels etc. changed daily. Dining room open from 7.00 am - 10.00am with varied continental breakfast. Only around 50 yards from Metro so ideally placed for getting around Lisbon.... More 

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Ljubljana, Slovenia
Level Contributor
6 reviews
2 of 5 stars Reviewed November 15, 2014 via mobile

The hotel location is good but that's about all there is to it. My husband and I were received by a very rude female receptionist. They were fixing an elevator during our stay and the noise was sometimes (at 8am!) unbearable. We complained to the same receptionist that welcomed us and she didn't even apologise for the noise. The bathroom... More 

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A TripAdvisor Member
2 of 5 stars Reviewed October 16, 2014

Very good location, good personnel, poor cleaning, bad smell, dirty matress, dirty towels, bathroom door not closing, wc water tank decfect, mold curtains, old furniture and bath tub. This hotel is perfect for low budget travelers. Thing I liked best: location. Thing I liked less: dirtyness.

Review collected in partnership with fru.pl

Was this review helpful? Yes 1
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 10, 2014

I paid £35pn for a double room. The bed and television and flooring were new, everything else was dated and worn, tho generally clean, Linen and towels were fresh and clean. The shower room was however tiny with very outdated fittings and the shower head fitting was broken. Breakfast was served in the hotel restaurant which is obviously too small... More 

Was this review helpful? Yes 3
Lagos, Portugal
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 5, 2014

This hotel is in a great location for getting around Lisbon. Staff are friendly and helpful but the Indian restaurant advertised does not exist, rooms are very basic and shabby but linen is clean. One of the reasons I booked was for the restaurant being alone. On a safety aspect, the bath is not none slip so whether having a... More 

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