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Hotel Excelsior

Rua Rodrigues Sampaio, 172 | Coração de Jesus, Lisbon 1150-282, Portugal
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1 room 1 adult
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205 Reviews from our TripAdvisor Community

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Sydney
Level Contributor
109 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is well located in a quiet street close to the Marques de Pombal metro. Everything about the hotel is acceptable, but it sets it's standards low when it could achieve so much more. Rooms are clean and functional, but small, bland and worn. The staff seem disinterested, though polite. The wifi was not reliable, fading in and out... More 

Helpful?
Thank Brian L
Kotor, Montenegro
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 7, 2016

I remember our trip to Lisboa and we were staying in this hotel.Air condition was old,didn't work but men came and fixed it.The room was ok but little poor and we felt disagreeable smell of humidity. It's never mind for us because we were staying in hotel only in the nighht for sleeping.Bads were small for us, I don't know... More 

Helpful?
Thank HoneyMne H
Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016

Great friendly staff who also speak English with a nice breakfast buffet available. Great balcony terraces available on the sixth floor. Great location only a short metro ride from Airport and from City Centre.

Helpful?
Thank AlanH20131991
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 22, 2015

The room was the worst that i ever stayed in. The sheets were dirty, it was asked to change, the staff delivered cleaned ones and put them in our arms, didn't make the bed!!! 85 euros!!!! The little wc was terrible. Some of the breakfast's food was on the floor, hidden by doors were only staff see... Well, doors do... More 

Helpful?
Thank Rui V

Travelers are raving about these Lisbon hotels

Muscat, Oman
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 20, 2015

I booked my hotel through Booking.com. Somehow, Booking.com booked me for a year ahead, I suspect a site glitch. When I showed up from Canada to Portugal, the hotel identified that my booking was for in a year's time 17 - 20 Oct 2016 instead of 17-20 Oct 2015. Despite having available rooms and the ability to put it all... More 

Helpful?
1 Thank Little Ryan H
Germany
Level Contributor
3 reviews
1 of 5 stars Reviewed September 25, 2015

This is a horrible place to stay (I cannot really call it a hotel). The pictures on the web site are far away from the reality. Do not book this hotel if you want to enjoy your stay in Lisbon! The main problem is the lack of cleanliness. The sheets are meant to be white, but they are so old... More 

Helpful?
Thank Traveller6032
Fort Lauderdale, Florida
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed July 7, 2015

The hotel itself is "poor". I do want to note we ended up having some positive experiences there because the gentleman working in the lobby to greet you is so helpful and offers a very white glove type of service (that is unusual for the condition of this hotel). First of all, the hotel does not look like the website.... More 

Helpful?
Thank fijiqueen
Turin, Italy
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 13, 2015

I stayed in this hotel for 3 nights (5-8th June). I chose this hotel after reading reviews, comparing prices and locations. One of the best points of this hotel is location, it's not in the centre but 2 metro stops (or 10-15min walking from Rossio). Close to hotel are 2 metro lines. There's a supermarket open till 21:00 which is... More 

Helpful?
Thank Paiam
Seattle
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 9, 2015

This hotel room was gross. Its difficult to get to, parking is bad and you have to pay for the key to the safe. Given that are windows on the lower floors didnt lock, that was really bad. We took the closet pole to jam it. The folks that work there are great but this place I just didnt feel... More 

Helpful?
Thank ramonetl
Dundee, United Kingdom
Level Contributor
141 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
4 of 5 stars Reviewed June 4, 2015

Yeah, if you looked beyond, it was a bit shabby, But the beds were nice and clean, the aircon was excellent and the staff were lovely. Add to that a decent breakfast and for £50 was a total bargain! Handy hint, there's a 24/7 taxi rank at Hotel Turim 100m away for airport access.

Helpful?
1 Thank Superharrio
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