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All 218 Lisbon hotels

Hotel Excelsior

3.0 of 5 Hotel   |   Rua Rodrigues Sampaio, 172 | Coração de Jesus, Lisbon 1150-282, Portugal
Hotel Excelsior
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Ranked #193 of 218 Hotels in Lisbon
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101 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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A TripAdvisor Member
2 of 5 stars Reviewed 6 days ago NEW

Very good location, good personnel, poor cleaning, bad smell, dirty matress, dirty towels, bathroom door not closing, wc water tank decfect, mold curtains, old furniture and bath tub. This hotel is perfect for low budget travelers. Thing I liked best: location. Thing I liked less: dirtyness.

Review collected in partnership with fru.pl

Was this review helpful? Yes
Belfast, United Kingdom
2 reviews
3 of 5 stars Reviewed September 10, 2014

I paid £35pn for a double room. The bed and television and flooring were new, everything else was dated and worn, tho generally clean, Linen and towels were fresh and clean. The shower room was however tiny with very outdated fittings and the shower head fitting was broken. Breakfast was served in the hotel restaurant which is obviously too small... More

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Lagos, Portugal
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 5, 2014

This hotel is in a great location for getting around Lisbon. Staff are friendly and helpful but the Indian restaurant advertised does not exist, rooms are very basic and shabby but linen is clean. One of the reasons I booked was for the restaurant being alone. On a safety aspect, the bath is not none slip so whether having a... More

Was this review helpful? Yes 1
New York, New York, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 27, 2014

We've been in this hotel at the end of April. It has been a nightmare: dirty rooms (we got head lices), lack of wall sockets. Moreover, the hall for breakfast was too small and people are forced to get in line. The breakfast was terrible and very poor.

Was this review helpful? Yes 1
Lisbon, Portugal
Top Contributor
57 reviews 57 reviews
5 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed May 14, 2014 via mobile

I needed to wait for some friends that were staying at the hotel and asked if I could have a coffee. Breakfast was still underway and I was told to go into the breakfast room. I had to serve my own [american] coffee (not expresso) and a friend that was with me poured herself a glass of milk. When we... More

Was this review helpful? Yes 2
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 10, 2013

Very close to metro station. Location is very good - 5 minutes walk to Avenida da Liberdade, in 15 minutes you can reach Bairro Alto or Baixa. The hotel is really oldfashioned but if you don't care is really good for short stay. Staff very nice and helpful. Worth the money paid.

Was this review helpful? Yes 3
Milan, Italy
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2013 via mobile

This is the sencond time I booked this hotel. My husband and I stayed there 5 nights in 2011 and 4 nigts in august 2013. The hotel is near the centre and near undergound station marques the plombal. Very good. I have to say that forniture was quite old but we didn't care. It was clean and people kind.

Was this review helpful? Yes 3
Barcelona, Spain
Top Contributor
68 reviews 68 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed July 17, 2013 via mobile

Horrible hotel. Probably the worse hotel I have ever stayed. Worse than hostels.  Room 406. Airconditioning didn't work. Temperature over 40 C. I went to reception to change the room and they didn't want to change it, just send somebody to fix it. But even if it seems to work air was not cold. I couldn't sleep the whole night.... More

Was this review helpful? Yes 6
Lisbon, Portugal
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 2, 2013

Me and my wife booked several rooms for some friends coming to our wedding, the pictures look good on booking and we also decided to see it by ourselves. Everything seemed ok, until we read the trip advisor comments... So we decided to cancel it, supposedly there wasn't any cancellations fee, but the hotel charged anyway! After a few emails... More

Was this review helpful? Yes 4
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2012

The hotel is located close to the town centre, walking distance to restauradores is about 15 minutes. The hotel is quite old fashioned and the hall is little and absolutely not comfortable. They have free internet wifi in all the common area. We had a four bed room and it was really small and not very clean. Many problems with... More

Was this review helpful? Yes 3
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Additional Information about Hotel Excelsior

Address: Rua Rodrigues Sampaio, 172 | Coração de Jesus, Lisbon 1150-282, Portugal
Location: Portugal > Estremadura > Lisbon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 81
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Also Known As:
Excelsior Hotel Lisbon

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