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All 218 Lisbon hotels

Excelsior Hotel

3.0 of 5 Hotel   |   Rua Rodrigues Sampaio, 172, Lisbon 1150282, Portugal
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Ranked #199 of 218 hotels in Lisbon
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  • Reviews (83)
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83 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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English first
New York, New York, United States
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

We've been in this hotel at the end of April. It has been a nightmare: dirty rooms (we got head lices), lack of wall sockets. Moreover, the hall for breakfast was too small and people are forced to get in line. The breakfast was terrible and very poor.

Was this review helpful? Yes
Lisbon, Portugal
Top Contributor
52 reviews 52 reviews
5 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed May 14, 2014 via mobile

I needed to wait for some friends that were staying at the hotel and asked if I could have a coffee. Breakfast was still underway and I was told to go into the breakfast room. I had to serve my own [american] coffee (not expresso) and a friend that was with me poured herself a glass of milk. When we... More

Was this review helpful? Yes 2
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 10, 2013

Very close to metro station. Location is very good - 5 minutes walk to Avenida da Liberdade, in 15 minutes you can reach Bairro Alto or Baixa. The hotel is really oldfashioned but if you don't care is really good for short stay. Staff very nice and helpful. Worth the money paid.

Was this review helpful? Yes 3
Milan, Italy
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2013 via mobile

This is the sencond time I booked this hotel. My husband and I stayed there 5 nights in 2011 and 4 nigts in august 2013. The hotel is near the centre and near undergound station marques the plombal. Very good. I have to say that forniture was quite old but we didn't care. It was clean and people kind.

Was this review helpful? Yes 3
Barcelona, Spain
Top Contributor
59 reviews 59 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed July 17, 2013 via mobile

Horrible hotel. Probably the worse hotel I have ever stayed. Worse than hostels.  Room 406. Airconditioning didn't work. Temperature over 40 C. I went to reception to change the room and they didn't want to change it, just send somebody to fix it. But even if it seems to work air was not cold. I couldn't sleep the whole night.... More

Was this review helpful? Yes 5
Lisbon, Portugal
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 2, 2013

Me and my wife booked several rooms for some friends coming to our wedding, the pictures look good on booking and we also decided to see it by ourselves. Everything seemed ok, until we read the trip advisor comments... So we decided to cancel it, supposedly there wasn't any cancellations fee, but the hotel charged anyway! After a few emails... More

Was this review helpful? Yes 4
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2012

The hotel is located close to the town centre, walking distance to restauradores is about 15 minutes. The hotel is quite old fashioned and the hall is little and absolutely not comfortable. They have free internet wifi in all the common area. We had a four bed room and it was really small and not very clean. Many problems with... More

Was this review helpful? Yes 3
Chard, England, United Kingdom
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 18, 2012

as a portuguese i ve staied in this hotel is close to th center of lisbon but ive been robbed this had hapenned during the breakfeast in the dinning room the positive side was staied for free

Was this review helpful? Yes 3
Paris, France
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 25, 2011

POSITIVE: cheap, central location NEGATIVE: blacklisted by local organization; we were robbed!!! For a business trip to Lisbon, we had booked two nights at Hotel Excelsior. During our first night at the hotel, several men climbed the fire stairs, removed our window (locked and covered by a curtain) from its frame, then entered our room and stole everything inside (clothes,... More

Was this review helpful? Yes 17
Newcastle, Tyne and Wear
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 26, 2011

Situated one minute's walk away from Marques de Pombal metro and bus stops, the hotel in an ideal position. The room we stayed in was larger than we expected, with basic amenties provided (television, toiletries, towels etc.) It was clean and serviced daily. The room also had a fridge, although we had no use of it. Breakfast is of the... More

Was this review helpful? Yes 11
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Additional Information about Excelsior Hotel

Address: Rua Rodrigues Sampaio, 172, Lisbon 1150282, Portugal
Location: Portugal > Estremadura > Lisbon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Excelsior Hotel 3*
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Also Known As:
Excelsior Hotel Lisbon

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