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Mercy Hotel

4.0 of 5 Rua da Misericordia 76, Lisbon 1200-273, Portugal
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Certificate of Excellence 2014
Mercy Hotel
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Mercy Hotel
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288 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colchester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The website perfectly represented the reality of this excellent hotel. Great room, we had a double deluxe on the fourth floor with a good view enjoyed through two sets of double doors which thankfully had efficient enough double glazing to virtually eliminate the city buzz. Free WiFi, safe, Nespresso tea and coffee and quality toiletries. The room was modern, spacious,... More 

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13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 24, 2015 via mobile

We had a lovely few nights at the Mercy Hotel. Our room was ready early and the receptionist very helping with pointing out things worth a visit. The doorman was ever so friendly and suggested some great areas for drinks. The room was modern and clean. The wifi was free which makes a nice change. If we return we'd happily... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 24, 2015

My partner Jeff and I enjoyed Mercy Hotel very much. The location to the vibrant Bairo Alto does not get better. Likewise, the location to sightseeing places was very good, just a few blocks away from several sites, including the train station to go to gorgeous Sintra (castles location) and the loverly Cascais beach. But this review is not complete... More 

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 22, 2015

Super hotel in a great location. Room was superb - very funky and nice to be looking onto the main thoroughfare from a lovely balcony. Staff were very friendly and helpful. The downside was there was no atmosphere in the bar or public area and the drinks pricey and my son had to chase the flowers and bubbly he had... More 

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Dubrovnik, Croatia
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 18, 2015

The pros: centrally located and very clean. Nice rooms (although a bit dark), good wifi and most of all - Ronnie, the doorman who was so friendly and always with a smile on his face and willing to help. The rest of the staff was also kind and helpful. The cons: an extremely dark bathroom (if you're a woman, you'll... More 

Was this review helpful? Yes 2
Lisbon, Portugal
Top Contributor
65 reviews 65 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 11, 2015

Pleasant hotel well located in Lisbon. Staff very kind and helpful. The hotel have a good atmosphere and design, the rooms have space enough, but they are not big. Some furniture on the room need replacement and the toilet can be a problem, if you are a tall men like me. A good choice if you are looking for a... More 

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Hong Kong, China
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 9, 2014 via mobile

I stayed here with my friend in late October, and it was wonderful! Everyone was super super friendly. The young lady at the reception gave us some very great idea on restaurants, fado dinner, and tour on a "golf cart"(sorry, I have bad memory and don't quite recall what it's called...) The room is very very clean, and comes with... More 

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isabel f, Gerente geral at Mercy Hotel, responded to this review

Dear Madam / Sir, We wish to thank you for your kind words regarding your recent stay at the Mercy hotel in Lisbon. It is a fact that the location of the hotel is premium, with the nicest neighboors on foot distance - Bairro Alto and Chiado - and with the nicest shops, restaurants and bars, close to the Opear... More 

Madrid, Spain
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed December 7, 2014

Attention have been very good, room is nice, modern, with a comfortable bed, clean and warm. Well located if you want to be in Barrio Alto. Nice cozy lounge at 6th floor with a panoramic Lisbon view. I still wonder why there are 3 mannequins at the lobby. I've been scared by them more than twice. They don't fit decoration.... More 

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isabel f, Gerente geral at Mercy Hotel, responded to this review

Dear Mr. Benjamin, Thank you very much for taking your time and leave a few words regarding the Mercy Hotel. This is for us the best information we get, in order to improve some points, sometimes we are not aware of... We are very happy to learn that overall your stay was nice. Regarding your comment concerning the manequins, I... More 

13 reviews 13 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 1, 2014 via mobile

Room was nice and comfortable. Bathroom not terribly well designed with terrible lighting. Two of the receptionists were absolutely useless as far as giving pertinent touristic information. They were rude and snooty. We asked them to make a reservation for dinner at a nice restaurant and they gave us the wrong date so when we got to the restaurant, it... More 

Was this review helpful? Yes 1
isabel f, Gerente geral at Mercy Hotel, responded to this review

Dear Sir / Madam, We took due note of your comments, and must say those are surprising, as very rarely we had until this day, such a bad reference regarding our reception staff. In order to correct the situation, I would kindly ask you to give me more details regarding the recepcionists. This kind of behaviour is totally unacceptable and... More 

4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2014

The hotel itself is in a great location to explore Lisboa, as you can walk to many places, and transit is close by. What makes this hotel beyond excellent is the staff! We stayed a week at the end of our Portugal holiday, and our many, many questions about virtually everything were answered cheerfully. Staff went out of their way... More 

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Additional Information about Mercy Hotel

Address: Rua da Misericordia 76, Lisbon 1200-273, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercy Hotel 4*
Number of rooms: 47
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Hotel Style:
#28 Romantic Hotel in Lisbon
#32 Business Hotel in Lisbon
#33 Luxury Hotel in Lisbon
#61 Family Hotel in Lisbon

312 photos of this hotel

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Chiado Room (18)
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Deluxe Room (25)
Prestige Double Room (20)
Prestige Twin Room (23)
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Suite (35)
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