Like so many others, we were told that due to a technical error this hotel had overbooked and there was no room for us. Alternative accommodation was offered further out if town which was not acceptable. Unhappy with the hotel’s dismissive attitude of our booking (which was booked and paid for a full 8 weeks before travel), we attempted to... more

I followed the advice and printed off all the reviews relating to the overbooking policy. Luckily I did not need to use them. The staff were helpful and were able to provide us with non-smoking rooms on the 6th floor. The rooms were clean and reasonably spacious. The breakfast spread included hot and cold food. The hotel is in a... more

I booked a triple room through Expedia in April for our stay from 18-25th of July 2006, staying with my parents. Having read the overbooking reviews on this website, I decided to email Expedia with the evidence and asked them to doublecheck that all was ok and that I indeed would have a room upon arrival. I did this 10... more

This is an excellent hotel. Great value room rate. Very clean and "loved". The breakfast spread was delightful - plenty of choice. The staff were smart, professional and helpful. My wife and I had a double room with top floor terrace balcony - sun loungers and a bistro table. We felt like VIPs up there! From our eyrie we could... more

I chose the hotel based on reviews on this site and it made a comfortable stay. Having read about double booking, I e-mailed the hotel direct to check and they confirmed this. It only takes a few seconds. Room was very spacious and quite clean. Breakfast was very good - meats, cheeses, cereal, fruit, hot food (egg,bacon etc) and nice... more

As mentioned in past reviews, one of the great things about this hotel was its close proximity to a metro station, which makes it easy to get to all major points of interest in Lisbon including the 'old town' area, Belem, the downtown area where there are a good deal of restaurants and bars, and the more upscale uptown. Front... more

We went there on 24-28 May and fortunately enough I hadn't already read the reviews about overbooking. Working a lot with hotels, I can tell you that each hotel in the world is working with overbooking but.. too bad when it happens to you of course. I had also to say that we booked via the hotel (written faxes, tel,... more

We booked this hotel on line. Got a confirmation, called them - they confirmed and left a phone number. Reservation was fully prepaid (so there was no chance of no-show). When we arrived at the hotel at 19:00 the receptionist told us "they had technical problems with the comptuer system, and they are overbooked" (which I now see, from reading... more

We (a party of 4) have just returned from a 3 night stay in Lisbon. Having booked in February via GTAhotels, we arrived after a very early flight at the hotel. The receptionist was abrupt and didn't even take our names, but just told us to write out a label, place on the luggage and put it in store. While... more