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Real Palacio Hotel

#85 of 234 Hotels in Lisbon
Certificate of Excellence
Rua Tomas Ribeiro, 115, Lisbon 1050-228, Portugal
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1 room 1 adult
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Real Palacio Hotel
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1,329 Reviews from our TripAdvisor Community

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Ocala, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

When I arrived at 11pm after traveling all day booking.com had overbooked hotel real parque and they had to move us to new hotel which was suppose to be a ***** star. Lugged luggage down the hill to new spot. 1st night Internet was worst then my families house on the island of Sao Miguel. 2nd 3rd night Luke warm... More 

Helpful?
1 Thank mbotelho
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a very Nice hotel with friendly staff. The hotel is located very close to all attractions and Metro station. The Picoa Metro station is at the bottom of the road and one can travel virtually anywhere from here by changing to the appropriate line. The rooms are clean and adequate. Perhaps need to be modernised a little but... More 

Helpful?
1 Thank Naran K
Lisbon, Portugal
Level Contributor
64 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very central hotel with easy access to subway, shopping centres and restaurants. Rooms are spacious and very comfortable after a long day walking in Lisbon. Housekeeping staff seem a little bit unaware of some basic rules of privacy. During the 3 night stay we had our room door open twice without even asking. Really strange. Breakfast was... More 

Helpful?
1 Thank vmeirinhos
lisburn
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good situation and the staff were excellent. I would make special mention of Sara Ferreira you went oyt of her way to arrange for a room upgrade,champagne and flowers when we arrived as it was my wife's birthday. Dinner was good as was breakfast and nothing was too much trouble for the staff, The beds were perhaps a bit hard... More 

Helpful?
1 Thank Mike P
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a January city break and were very pleased. The room was well appointed and spotless. Immensely comfortable bed! Everything in the bathroom worked well - a big, reassuring plus for me after painful disappointments in allegedly five star hotels elsewhere. All the usual freebies, including safe, spa etc were available. Staff are helpful and happy to... More 

Helpful?
2 Thank David K
North Yorkshire, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

set 5 mins from metro station or easy walking distance to main areas. rooms spacious beds are firm as other reviewers comment but after a days sightseeing this didn't matter. very nice hotel. staff all friendly and helpful. breakfast great choice and staff very attentive.we stayed 4 nights would recommend this hotel and if i return to lisbon would happily... More 

Helpful?
1 Thank 59chrissie65
Buenos Aires, Argentina
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice Hotel, very good location, comfortable rooms, friendly staff. I I did not like the decorations on the windows which were left from a Chocolate Festival and were not removed immediately at the end of the Festival. I would return to this hotel on my next trip.

Helpful?
Thank sunshine918107
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for your feedback. We are satisfied to know that you had a pleasant stay with us and we are very happy to learn that you would return to the Hotel Real Palácio. Concerning the decorations on the windows, they were allusive to the chocolate week organized by the hotel which aims to help a social cause.... More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a great hotel for a stay in Lisbon, about the same distance to city centre as to the airport. Facilities and service very good. Friendly staff. Ordered room service dinner, which was very nice. Jacuzzi and gym were nice and staff very welcoming. Reception staff and help with luggage also very good. Good price for room. The only... More 

Helpful?
Thank Andreas S
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you very much for writing your opinion. We are glad to learn that you enjoyed a memorable experience at Hotel Real Palácio. It is very motivating for us to know that our staff was very welcoming and our facilities very good. Concerning the Wi-Fi, we are going to take the necessary measures to improve this service as... More 

Chatham, United Kingdom
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ideally situated near a park and metro stop north of the main action, nice room, charming staff, decent breakfast. Just the job for a short break in this most charming of cities. Minor points: no tea/coffee facilities in the room, wi-fi unreliable.

Helpful?
Thank Dragonlair
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for your comment. We feel glad to know that our central location, nice room, pleasant staff and breakfast contributed to the quality of your stay with us. We also would like to thank you for your suggestions which are truly important for our improvement. We hope to have the pleasure of welcome you back on your... More 

United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We decided on Portugal for our first time away from home for Christmas & New Year, direct flights & not too much travelling time. We arrived at the hotel earlier than check in & our room wasn't ready which we expected. The gentleman on the reception desk was very helpful & spoke good English. He offered us somewhere to freshen... More 

Helpful?
Thank EnigmaKT
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Thank you for your detailed comments which is so important for our constant improvement. We feel sad to learn that your experience did not meet your expectations for a 5 five stars hotel. We will take into consideration all your suggestions and discuss them with our management team. Our main goal is to provide a comfortable and unique stay to... More 

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