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All 217 Lisbon hotels

Real Palacio Hotel

5.0 of 5 Hotel   |   Rua Tomas Ribeiro, 115, Lisbon 1050-228, Portugal
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Real Palacio Hotel
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Ranked #60 of 217 Hotels in Lisbon
A recent review
4 of 5 stars reviewed 2 days ago
Esther V
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959 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Comfortable hotel, nice breakfast, spacious and clean room (except for the carpet!) but the big plus of this hotel is the staff!! Very helpful, friendly and with a sense of humour. It really makes a difference in the experience. Thnx for a wonderful stay!

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Rochdale, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

About thirty mins walk to the main city centre, but close to at least tree different metro stations. Service in the restaurant was excellent and the choice of dishes too. Rooms were spacious, but no real view as in. Residential and commercial area. Plenty of good restaurants nearby. Breakfast was plentiful, but the hot buffet was often too cold. Staff... More 

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Cavan, Ireland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Just back from 3 nights in Real Palacio Hotel.This is a very good 4* hotel but its staff are 5*...we had some issues with our heating system(air-con)in our room after getting very wet & cold walking to & from the centre.Madelinha at reception dealt with the matter superbly;courteous & efficient;when we were not satisfied with low heat available & a... More 

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london
Top Contributor
125 reviews 125 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is 30-40 minutes walk away from the center, but there is a metro station nearby; it is located in a residential area; there is a large shopping centre nearby and the Gulbenkian Foundation. There are a number of restaurants and cafes around. (closed Sundays) This is a well run hotel, somewhat dated and in need of some improvement... More 

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Hoteis_Real_Lis, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We strive to provide our Guests with a great experience and your feedback is of great value to do so. Please be assured that your comments and suggestions will be taken... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed here for 4 nights and it was amazing. We would definitely recommend this to our friends and family. Location: It is about a 15-20 minute drive from the airport, we were helped with our luggage. There is a plaza close by and a few shops down the main road. At the bottom of the main... More 

Was this review helpful? Yes 1
York, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a 3 night stay in a suite in the Real Palacio Hotel to celebrate our wedding anniversary, every thing was first class and we would certainly recommend this hotel. The breakfast restaurant gets busy so I would suggest taking breakfast later as breakfast is served from 7.30 till 10.30 with a fantastic selection of hot and cold food.

Was this review helpful? Yes 1
Andover, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Agree with all comments already made , this is not a 5 star hotel but a very good priced 4 star hotel located in a good location. A 5 minute walk to the nearest metro and in a pleasant area. Booked as part of an EasyJet deal. Good points: good location, quite area, spa area, clean decent sized rooms, plenty... More 

Was this review helpful? Yes 1
Hoteis_Real_Lis, Gerente at Real Palacio Hotel, responded to this review

Dear Guests, Thank you for the feedback and your constructive comments. It’s always important to know our guest's opinion in order to maintain and improve our service every day. We are happy to learn that you thoroughly enjoyed your stay with us and look forward to welcoming you again soon to the Real Palácio Hotel. Kind regards, Luís Monteiro Hotel... More 

Ulm, Germany
Top Contributor
338 reviews 338 reviews
251 hotel reviews
407 helpful votes 407 helpful votes
3 of 5 stars Reviewed 1 week ago

if you are looking for a real 4 or 5 star hotel you should book the Sheraton down the road or the several other international chain hotels - however their rates won't go down to below 40€ in low season (as we paid in December 2014) - rooms are decent simple, free Wifi and Sauna is a plus in Lisboa... More 

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Hoteis_Real_Lis, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, We regret that your experience was not the perfect experience that we strive to provide to our customers. We sincerely regret that you feel that we do not deserve our 5-star rating, since the feedback we receive is usually very positive with many guests praising the helpfulness of our team and our service quality. We regret your experience... More 

Aberdeenshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Firstly I would like to point out there seems to be two very different hotels in one name, from all the mixed reviews. This review is for the standard double room. We stayed for 5 days. We read the reviews and thought, stuff it, it's cheap lets just go. We have been back for weeks, and I wanted write the... More 

Was this review helpful? Yes 2
Hoteis_Real_Lis, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, Your feedback is very important and appreciated, as it help us achieving our aim of constantly improving our service according to our guests’ preferences and needs. We sincerely regret that you were not entirely satisfied with the stay at our Hotel and would like to thank you for your constructive feedback and suggestions, which, we assure you, will... More 

Nantwich, United Kingdom
Top Contributor
91 reviews 91 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from a 3 night stay. This hotel is extremely good value given you are in the capital city ! Clean and tidy room and bathroom. Good choice at breakfast. Friendly staff. As others have said - it isn't 5 star, but then you're not paying 5 star prices. Good access to the nearby metro system. Highly recommended for... More 

Was this review helpful? Yes 2
Hoteis_Real_Lis, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for the feedback and your constructive comments. It’s always important to know our guest’s opinion to maintain and improve our service every day. We’re very glad to know that you enjoyed our staff, facilities and service in general. Our guest’s satisfaction is our main concern. We are delighted to learn that you enjoyed your stay with... More 

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Additional Information about Real Palacio Hotel

Address: Rua Tomas Ribeiro, 115, Lisbon 1050-228, Portugal
Location: Portugal > Estremadura > Lisbon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Real Palacio Hotel 5*
Number of rooms: 147
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Also Known As:
Real Palacio Hotel Lisbon
Hotel Style:
#9 Best Value Hotel in Lisbon
#41 Family Hotel in Lisbon
#51 Luxury Hotel in Lisbon
#52 Romantic Hotel in Lisbon
#68 Business Hotel in Lisbon

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