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Fontecruz Lisboa, Autograph Collection

#119 of 226 Hotels in Lisbon
Certificate of Excellence
5.0 of 5
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Avda. Liberdade 138, Lisbon 1250-147, Portugal
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Fontecruz Lisboa, Autograph Collection
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Ranked #119 of 226 Hotels in Lisbon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
s0479 Folsom
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279 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Folsom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We really enjoyed this hotel. Yes it is decorated in black, but it didn't bother us. It had a unique look! The staff was wonderful!! Had a great room with a city view, comfortable bed. The breakfast was very good!

Was this review helpful? Yes
MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear s0479, Thank you for your comments, we love to hear this. Our staff does their outmost to give their best service and im glad you enjoyed the comfortable beds and our breakfast buffet. We will see you again soon for sure. More 

California
Top Contributor
61 reviews 61 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It might not appeal to all but for exotic traveler it's a must try. Dressed in all black it has a perfect setting for every day Halloween! The rooms are big and spacious and bed is very comfortable. The view from our room window was awesome, overlooking the old town slopping down. Room service was excellent! We asked for tea/coffee... More 

Was this review helpful? Yes
MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear harbiSikka, Thank you for your feedback, we are very happy to read about the positive feedback on our spacious rooms, beds and view. Great to hear about the food, we have recently changed our chef and menus and nice to see this giving results. Thank you for recommending our hotel and we hope to see you again soon. Best... More 

mandevillle
Top Contributor
61 reviews 61 reviews
38 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I read all the reviews about the black décor and took the leap anyway. I wanted to try this area and stick with a Marriott brand. The primary concerns I have are a clean room with a good bed, a functional clean bathroom and a good AC in the summer. That was all covered here. I also want the level... More 

Was this review helpful? Yes 1
MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear Ketel_always Thank you very much for you review, we are very happy you decided to try our hotel and even though the design may not tick all thank you boxes, you did enjoy your stay and our service and location. We certainly hope you will come back. Best regards, Markus L More 

London
Top Contributor
209 reviews 209 reviews
91 hotel reviews
172 helpful votes 172 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is good - within walking distance of most central tourist locations. Despite being on a major street - it is not noisy (however, if you have a connecting door- expect to hear every word and tooth brushing of your neighbours as sound proofing is not great). It seems to be erratic tho from the point of view of... More 

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MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Thank you for your feedback, sorry to hear that we were not quite up to you expectations. I do apologise on behalf of the entire staff for not being able to give you a better upgrade, unfortunately sometimes it is just not possible. We do realise that the dark colours are not to everyones liking, therefore we have started to... More 

Stockholm, Sweden
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was very very nice, relaxed and friendly at reception and restaurant! The breakfast was generous and food was tasty! They made special drinks, mini burgers was fantastic! We like the dark, sophisticated design! Comfortably beds. The bath room was a little noise, hard surfaces, but elegant! Close to everything. Nice taxi drivers that we asked about restaurants, trams... More 

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MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Thank you for your great review, very pleased to hear this and happy that you liked your stay with us. Very proud to read the comments about our staff, the most important point. We hope to see you again soon. Kind regards More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Fontecruz Lisboa in late February for 2 nights. Could not have been more pleased with my experience. I am a Platinum member of the Marriott rewards, but have never felt more welcomed or appreciated as I did here. We came very early in the morning to drop our bags off and Veronica at the front desk checked... More 

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MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear Suzy R, Thank you for your review, very pleased to read about your great experience and positive comments about our hotel and staff. We hope to see you again soon. Kind regards Markus L More 

Reston VA
1 review
5 of 5 stars Reviewed 4 weeks ago

My stay in Lisbon was great. The city is beautiful and this hotel's location is excellent. You are only steps from the metro, it's right out the front door. The city is very walk-able which makes this location even better. I found the hotel staff to be OUTSTANDING. When I checked in I had some questions about things to do... More 

Was this review helpful? Yes
MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear Cschafer, Thank you very much for your kind review, we are very happy you enjoyed your birthday with us and had a great stay, very proud to read this about our staff! Thank you and we look forward welcoming you back soon. Markus L More 

London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Different from what I expected, as the other Autograph Collection hotels I had stayed in were some sort of historical building converted into a hotel, but I really liked it. The rooms were great, the location perfect and the staff so very friendly and helpful. Perfect place to stay when in Lisbon.

Was this review helpful? Yes
MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear Patricia A, Thank you very much for you kind comments and review. Indeed our hotel can feel a bit different form the others, although we have an old historical building incorporated into the new one as well, but this is more visible from the outside on our facade. Thank you for your comment about our staff, very proud to... More 

Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 23, 2015

We LOVE Lisbon and have visited before. We chose this hotel for the location. While the location is great,this hotel is a strange, dark, and unfriendly place. Our floor smelled like sewage and when we asked to change floors, there were no rooms available. Thankfully we had a patio door we could open to let in fresh air and light.... More 

Was this review helpful? Yes 2
MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear Hygiea1326, Thank you for your review, I am honestly very surprised to see your comments about front desk staff as the feedback we get is rated in top three of autograph collection hotels in Europe. We are working really hard to maintain this position and train our staff for this. If something went so wrong during your new years... More 

Dubai
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2015

Excellent location, friendly and caring staff including the hotel manager who personally made sure that we and other guests were taken care of. Rooms with incredibly view overlooking the city and the blue sky.

Was this review helpful? Yes 1
MLaahanen, General Manager at Fontecruz Lisboa, Autograph Collection, responded to this review

Dear Malin R, Thank you so much for your great review. This is exactly what we want to hear; caring. We are working really hard to make sure all our guests get great service, personalised service and from everyone; management and staff on all levels. I am glad you enjoyed and we hope you will visit again. Best regards, Markus... More 

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