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Pensao Residencial Portuense

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Rua das Portas de Santo Antao 149 - 157 | Baixa, Lisbon 1150-267, Portugal
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Pensao Residencial Portuense
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Ranked #133 of 226 Hotels in Lisbon
A recent review
3 of 5 stars Reviewed December 4, 2014
470finnmalo Dublin, Ireland
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377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 2, 2014

I stayed in this pensao for 6 days in early October 2014, and my stay was very pleasant. The family running/owning the pensao (especially the 2 brothers) are considerate, helpful and informative about their city. I had requested when I made my reservation info on elevators and/or assistance in getting my luggage to the room and mentioned that I am... More 

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Montemor-o-Velho, Portugal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2014

The location, friendly staff, price and tranquility are the only four (but very important) points of strength of this accomodation. Bad things: very poor breakfast even for the budget of the Portuguese standards (only croissants with some jam and juice). Room for three people was only one socket, and it is located .... in the bathroom. Wi-fI only in the... More 

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Darmstadt, Germany
Top Contributor
72 reviews 72 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 8, 2014

I will def visit Lisbon again but never again in this hotel.. Im not very happy to write a bad review as the staff were actually extremely friendly and helpful, also the location of the hotel is superb. However, it's almost impossible to sleep due to the noise. The people in the next room are practically sitting with u in... More 

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rportuense, Proprietário at Pensao Residencial Portuense, responded to this review

Dear Madam, Unfortunately we are not able to control the noisy Customers that we may have to accomodate as most reservations are made through the internet. We are going to instal a new AC system in the whole building soon. Our Father and Mother go into all rooms to check the cleaning but before the Customer checks-in or returns for... More 

Bologna, Italy
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 21, 2014 via mobile

The location is the only point of strenght of this accomodation. Bad things: quite impossible to sleep because of the noises of other guests (you hear even the footsteps!) and very poor breakfast (no fruit, no ham, no cheese, just one juice).

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scandinavia
Contributor
18 reviews 18 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 20, 2014

Clean and basic rooms, friendly and helpfull staff and a central yet quite location. They even provide your hot water for the evening tea, a good place to stay a few days in Lisbon even in cold January.

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Bandung, Indonesia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 17, 2014

I was staying this hotel with my big family. We order 3 Rooms 3 Nights. It was summer, and one of the room its air conditioner is broken. At first day, we inform the staff to fix it, because my parent is old and they can't bear summer heat and need a lot rest because we came from Indonesia. At... More 

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rportuense, Proprietário at Pensao Residencial Portuense, responded to this review

Dear Sir, I do apologize for not having the air conditioning working properly during your stay. Our normal procedure is to check first if we can solve the problem ourselves, if not possible, we request the maintenance company to fix it in 24 hours. You have the right as a Customer to complain about things not working properly but I... More 

Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2014

This is a basic hotel--no frills, but a lot of value for the price. It is the best budget lodging in Lisbon. It is safe, clean, tidy, professionally and efficiently run, and family owned and operated. Internet access is available only on the ground floor (small lobby and dining room), but that allows for a little interaction among fellow travelers.... More 

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Wales, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 12, 2014

Just a brief update from me to confirm, since my last review, that I have stayed a further twice at Pensao Residencial Portuense, in March and May 2014. On both occasions I have been well pleased with my stay, the value and facilities offered, and the warmth with which I was received. An excellent budget-oriented choice. My next visit to... More 

Was this review helpful? Yes 2
Vancouver, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 28, 2014

This place is run by people who clearly care about their guests. It is spotless and well-kept. We had a bit of trouble with the air conditioner and toilet, but these were seen to very promptly. The hotel is centrally located, but the room was quiet. For a budget hotel this is very good value. My only quibbles about this... More 

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