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Holiday Inn Lisbon - Continental

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Rua Laura Alves 9, Lisbon 1069-169, Portugal
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Holiday Inn Lisbon - Continental
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502 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El Paso, Texas
Level Contributor
330 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed at this hotel several times, it is reasonably priced and not difficult to get to the city center given a close Metro stop (Campo Pequeno). The coffee shop has good and very reasonably priced sandwiches and salads, and a pleasant setting with widely spaced tables. The posted list of menu choices is in Portuguese, but you can just... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Purmamarca Thank you for your recent stay and your comments. The opinions of our Guests give us the opportunity to improve an get the expectations. I apologize for some inconveniences and I expect to welcome you in a near future. kind regards. Alice Bancaleiro, GM More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Location was pretty good. (5 minute walk from metro yellow line). Bed and pillows were comfortable. WiFi was slow. And I needed to re-login occasionally. Buffet breakfast was not good. Not enough power outlets (for cameras and phones). (There was one at bed, if you unplugged clock.) We didn't always get soap or tissue refills. The bed was made with... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Rickw4s, Thank you for your stay and your comments. The opinion of our Guests give us the opportunity to improve our level of service. Please apologize any inconvenience caused with internet. We follow with our provider in order to avoid future situations. at your disposal, kind regards, Alice Bancaleiro, Gm More 

Kamuela, HI
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I liked the location, away from the busiest areas of Lisbon but cafes and metro close by. The room was large and clean and the staff was overall friendly and efficient. Room service was decent and if you wanted a bucket of ice (no machine) it was delivered promptly. The internet was totally unreliable even though it was called "premium".... More 

Was this review helpful? Yes
Susana F, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest thank you for choosing this Holiday Inn. Your opinion is very important to us and we apologize if our standards haven’t been achieved. Please be assured that the items you have mentioned will be addressed to the correct departments. Remaining at your disposal we present our kind regards, Luísa Silvestre - Front Office Assistant Manager More 

Aberdeen, United Kingdom
Level Contributor
131 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 8 nights at this hotel in June and it was a pleasure. As gold members we were upgraded to a king size room on 11th floor on arrival. The check in was friendly & swift. The facilities were well explained. We availed ourselves to breakfast each morning which had many choices on the buffet hot and cold. They... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Kirktoncoll, Thank you for your stay and your comments. I'm glad you enjoyed it and we will wait for you again in near future Kind regards Alice Bancaleiro, Gm More 

Wallasey, United Kingdom
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had booked in to the Holiday Inn Continental as part of a three night package. We found the reception perfect on arrival, with friendly staff. Due to a mix up on the hotels part, when we returned to our room in the evening, we were upgraded to a suite and offered complimentary breakfasts for the remainder of our stay.... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Wallaseyan, Thank you for your preference and for your comments. I'm glad you enjoyed your stay and we are expecting to welcome you soon. kind regards Alice Bancaleiro, GM More 

Kitchener, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very pleasantly surprised with my stay at Holiday Inn Continental Lisbon. Booked for a business trip based on very reasonable room rate but hotel exceeded my expectations with regard to comfortable accommodations and very enjoyable breakfast with excellent service every morning. My one caution to business travelers is to be prepared for many bus tour groups that can crowd the... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Mrs. Cynthia M, Fantastic! Thank you so much such an impressive review! We really appreciate the time you have taken to do this and recognising our Hotel service. Kind regards Alice Bancaleiro, GM More 

Wellington, New Zealand
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 24, 2015

I stayed in March during a side trip to Fatima. The hotel is in a central location and the room was very well appointed as well as large. There were a few cleanliness issues. The one challenge I had was the service. As an IHG Rewards member, I am entitled to complimentary bottled water and daily newspaper. It took three... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Asean Traveller, Thank you for your stay and your comments. The bottle of water is not a benefit of Ihg Reward member. Nevertheless please apologize any inconvenience caused. In the expectation to Welcome you again, kind regards Alice Bancaleiro, GM More 

Level Contributor
13 reviews
10 hotel reviews
5 of 5 stars Reviewed May 13, 2015

We spent 5 nights in Lisbon at this hotel. It was very tidy, efficient and although the rooms are small, they contain all the amenities needed in a city hotel. The staff was friendly and helpful in our navigating a large city. Access to taxis, public transit and the like was readily available. Overall a great experience and place to... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Susan A, Thank you for your stay and your comments, I'm glad you enjoyed your stay. Waiting to welcome you again, kind regards Alice Bancaleiro, GM More 

Cork, Ireland
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 6, 2015

I had initially booked the hotel for two nights but I missed a flight into Lisbon due to a sudden unexpected Ryanair cancellation. Tragically the booking was prepaid and there was no cancellation allowed. In fairness I think this was more of a priceline restriction than the holiday Inn. I emailed the holiday inn helpdesk reservashic@grupo-continental.com to say I would... More 

Was this review helpful? Yes 2
Susana F, Front Office Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear SunnyHarry, thank you for your preference and for giving some information regarding your stay with us. We are happy to know that we were able to change positively your experience when visiting our city. We do hope to receive you again and continue to keep up with your expectations. Kind regards Luísa Silvestre Front Office Assistant Manager More 

Chicago, Illinois
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed May 3, 2015

This hotel is a real mixed bag and whether it works for you depends on how important several factors are for your stay. A quick summary: + Located close to the airport (just 10 mins away by taxi) + Rooms are clean and affordable + Good coffee shop in basement of hotel - Rooms are pretty cramped - Service is... More 

Was this review helpful? Yes 1
Susana F, Front Office Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Jiyen1213, thank you for choosing Holiday Inn Lisbon-Continental. The opinion of our guests is very important for us. We apologize for the mentioned items and please be assured that they will be addressed to the general manager. We hope to have the opportunity to welcome you again and to offer you a more pleasant stay. Best regards Luísa Silvestre... More 

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