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Holiday Inn Lisbon - Continental

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Rua Laura Alves 9, Lisbon 1069-169, Portugal
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Holiday Inn Lisbon - Continental
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491 Reviews from our TripAdvisor Community

Traveler rating
    119
    240
    97
    23
    12
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109
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Wellington, New Zealand
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in March during a side trip to Fatima. The hotel is in a central location and the room was very well appointed as well as large. There were a few cleanliness issues. The one challenge I had was the service. As an IHG Rewards member, I am entitled to complimentary bottled water and daily newspaper. It took three... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Asean Traveller, Thank you for your stay and your comments. The bottle of water is not a benefit of Ihg Reward member. Nevertheless please apologize any inconvenience caused. In the expectation to Welcome you again, kind regards Alice Bancaleiro, GM More 

Contributor
13 reviews 13 reviews
10 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We spent 5 nights in Lisbon at this hotel. It was very tidy, efficient and although the rooms are small, they contain all the amenities needed in a city hotel. The staff was friendly and helpful in our navigating a large city. Access to taxis, public transit and the like was readily available. Overall a great experience and place to... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest Susan A, Thank you for your stay and your comments, I'm glad you enjoyed your stay. Waiting to welcome you again, kind regards Alice Bancaleiro, GM More 

Cork, Ireland
Top Contributor
63 reviews 63 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had initially booked the hotel for two nights but I missed a flight into Lisbon due to a sudden unexpected Ryanair cancellation. Tragically the booking was prepaid and there was no cancellation allowed. In fairness I think this was more of a priceline restriction than the holiday Inn. I emailed the holiday inn helpdesk reservashic@grupo-continental.com to say I would... More 

Was this review helpful? Yes 1
Susana F, Front Office Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear SunnyHarry, thank you for your preference and for giving some information regarding your stay with us. We are happy to know that we were able to change positively your experience when visiting our city. We do hope to receive you again and continue to keep up with your expectations. Kind regards Luísa Silvestre Front Office Assistant Manager More 

Chicago, Illinois
Top Contributor
76 reviews 76 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is a real mixed bag and whether it works for you depends on how important several factors are for your stay. A quick summary: + Located close to the airport (just 10 mins away by taxi) + Rooms are clean and affordable + Good coffee shop in basement of hotel - Rooms are pretty cramped - Service is... More 

Was this review helpful? Yes 1
Susana F, Front Office Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Jiyen1213, thank you for choosing Holiday Inn Lisbon-Continental. The opinion of our guests is very important for us. We apologize for the mentioned items and please be assured that they will be addressed to the general manager. We hope to have the opportunity to welcome you again and to offer you a more pleasant stay. Best regards Luísa Silvestre... More 

Vanves, France
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I have read many reviewsa bout this hotel before booking and i am very surprised at how some travelers can be quite over demanding. This hotel is well situated (close to Campo Pequeno metro station - 2 min), it is very clean, the staff is helpful, the rooms are spacious, the bed are comfortable. The breakfast which was included in... More 

Was this review helpful? Yes
Susana F, Front Office Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear VirginieD78, thank you for your review and for choosing Holiday Inn Lisbon Continental. We are glad to know that you have enjoyed your stay with us and hope to welcome you again on the next time you visit our city. Kind regards Luísa Silvestre - Front Office Assistant Manager More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

An easy trip from the airport – though do be clear if you take a taxi (around 12 euros), as there are two Holiday Inns in the area, and despite me saying I wanted the HI Continental, he took us to the wrong one first! Reception was charming and gave me a very nice room on the 8th floor facing... More 

Was this review helpful? Yes
Susana F, Front Office Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Marek66, thank you for choosing Holiday Inn Lisbon Continental and for taking the time to give us your feedback regarding your stay. We apologize for any inconvenience caused by the mentioned item and we will forward that information to the general manager, Kind regards Luísa Silvestre - Front Office Assistant Manager More 

Sydney, Australia
Top Contributor
104 reviews 104 reviews
71 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 18, 2015

We were doing a driving holiday and had only three days to cover Portugal. We spent one day in Porto and then drove to Lisbon. We stayed two nights in Holiday Inn Continental hotel in Lisbon. In our group, we had four people including I and my wife. We booked two rooms for four people. The hotel is in a... More 

Was this review helpful? Yes 1
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel and our services and staff. Please apologize any inconvenience caused. We hope to offer you our service in your next visits to Lisbon, best regards Alice Bancaleiro, GM More 

Cairo, Egypt
Contributor
15 reviews 15 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 14, 2015

So this hotel was not my first choice for staying in Lisbon. I stayed here 2 nights because I couldn’t get my reservation extended properly at the Holiday Inn Express. Anyway, staff at the reception were very welcoming and pleasant. They were informative and helpful when it came to anything I needed. The hotel was very clean and nice. However,... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest, Thank you for comment regarding your experience during your recent stay. Greatly appreciate you taking the time to bring this matter to my attention and apologizes for any inconvenience you may have experienced. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn for your future travel... More 

Vancouver, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 29, 2015

This is our first of three nights in Lisbon and yes I think I messed up. My wife and I have been traveling throughout Spain and Portugal for the last month. Our son joined us in the Algarve for 2 weeks and traveled by train with us to Lisbon . We are staying longer but he has to go back... More 

Was this review helpful? Yes 2
Susana F, Front Office Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Mark F, thank you for choosing Holiday Inn Lisbon-Continental. The opinion of our guests is very important for us. We are sorry to hear that you had a less than pleasant stay with us and will do our best to improve our service level. Remaining at your disposal we present our kind regards, Luísa Silvestre - Front Office Assistant... More 

Mississauga, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

We are really glad that we chose this hotel to stay at while in Lisbon. As others have mentioned, it is not downtown, but very easy to get to where you want to go by the metro or by bus. The hotel itself was very nice. The rooms were well equipped with all the needed amenities. While the rooms are... More 

Was this review helpful? Yes
Lisbon-Continental, General Manager at Holiday Inn Lisbon - Continental, responded to this review

Dear Guest TripEnthusiast2014, Thank you for your stay and your comments, I'm glad you enjoyed. kind regards Alice Bancaleiro, Gm More 

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