Reception staff could look smarter and some of them are not that polite or helpful. It took a long time to check in. The room (on the 8th floor) was standard, with no kettle and no safe. Bathroom was ok. Fridge reasonably well stocked with a range of drinks. Location is alright, with a tube station right in front of... more

I travelled to Lisbon with two girlfriends over Easter. The HF Fenix Lisboa was a perfect choice. The room was big enough to hold three women and our luggage. The room and bathroom was super clean and there was always enough towels provided every morning. The 3rd bed - pull out from couch - was comfortable enough. The only thing... more

The internet price was very reasonable. The room was small but fully equiped. The lobby is beautiful and has a small bar. The staff was extremely helpful and spoke English. The parking is just below the hotel for 9€ a night. The location was great! The hotel is right above a Metro stop and in the center of downtown. We... more

We had a 2 night stay at the hotel and absolutely enjoyed it and would highly recommend the hotel to friends and family. The location is great if you don't mind walking 10-15 mins to hit the Restaurante area where you can have your choice of great food (try the salmon). The hotel staff were very courteous and helpful. The... more

We stayed 3 nights at Hotel Fenix and it was great! I realized that my hotel needs to be safe, clean and secure. We were here to sightsee and tour Lisbon, not the hotel! It was safe, clean and secure! The staff I met were courteous, helpful and spoke English! My room was clean when I got it and was... more

We stayed at this hotel for 6 nights. Although the hotel doesn't look very nice from the outside (the building looks kinda old), the room and facilities inside are great. Some of the front desk staffs are nice, some are okay. I guess people who complained about staffs got the unfriendly one. ROOM : We asked for the non smoking... more

iam a travel agent from greece and i recently stayed to the fenix hotel.....i think its the best choice for a low budget 4 star hotel and the staff in the reception was very helpful...they gave me a nice room with view of the pompals square and the breakfast was excellent...the lisbon was a beautiful and romantic city and the... more

The location in Lisbon is perfect, just a walk down the main promenade to old town, across the street is the large park with lots of trees and flowers and metro outside the door. We had a problem when we arrived to our small, smoking room. When we said we needed a non smoking room , it was taken care... more

just returned this afternoon from lisbon, overall the city was busy during rush hour, the hotel was clean and tidy, the staff were at all times polite and helpful. we are typical english people, speak english and try to muddle along with the natives.reception staff helped no end with various day trips,underground and shopping trips.there were no tea and coffee... more