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All 219 Lisbon hotels

Pestana Palace Hotel & National Monument

5.0 of 5 Hotel   |   Rua Jau 54, Lisbon 1300-314, Portugal
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92%
Ranked #13 of 219 hotels in Lisbon
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 14, 2014
tracey668 New York City, New York
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Pestana Palace Hotel & National Monument
See the most recent reviews
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2014

Such a fabulous place. Stayed in suite w terrace. magnicent dining rooms. lavish breakfast. lovely afternoon tea. walking distance to Belem. pool and spa area well maintained but not really designed for laying about all day, but why would you want to when the cloisters and gardens are so close.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear "Tracey668", Thank you for taking the time to review your stay at the Pestana Palace Hotel & National Monument on TripAdvisor. It is always a pleasure to hear from our Guests and we are so glad that you found our hotel such a fabulous place! We are very happy that the hotel and its services were up to your... More

Ascot Berkshire
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2014

We arrived at 1.00am on Christmas Day (14 Hour delay in London due to weather) and were greeted by a very helpful concierge who gave us a quick tour of the main area's before showing us (my wife and two daughters) to our rooms. The rooms were very spacious and comfortable with the bathrooms being good but a little dated.... More

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Albert10, Thank you for taking your time to write about your stay with us in details and delighted to hear that you and your family choose the Pestana Palace Hotel & National Monument for such an important occasion, as Christmas time! We are glad you enjoyed our staff, we will share your kind comments with them, specially with our... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 7, 2014

I love luxury and I know very well about it. I have stayed at Pestana Palace for 3 night, the hotel is very well designed and decorated, they have an amazing service as well. Besides of that all are very average such as breakfast and internet connection is terrible they give it as complentary, but it does not work at... More

Was this review helpful? Yes 3
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Rodolfo Caixeta, Thank you for choosing Pestana Palace Hotel & National Monument and for taking time to post your detailed feedback on Trip Advisor. We take your opinions very seriously and we really appreciate your kind comments about our decoration and our service. Regarding the internet connection, we understand your level of disappointment, I am really sorry about the... More

florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2014

What a wonderful surprise this hotel was. It's walkable from all the sites and the gardens are spectacular. Food was amazing, a little pricey, but worth it. The rooms were plush and you did feel like "royalty". Highly recommend this wonderful place, it MADE our trip to Lisbon even that more special!!!!

Was this review helpful? Yes 3
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Robynne61, Thank you very much for visiting Pestana Palace Hotel & National Monument and for posting your review on TripAdvisor, it’s very important for us and for future travellers. It was a pleasure to read that you gave to our hotel your highest recommendation, thank you very much! In fact, we have high standards service and we work every... More

Quechee, Vermont
Top Contributor
75 reviews 75 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 1, 2014

We were here for the week over New Years 2014. The hotel is a restored 19th Century palace on a hill overlooking the Tagus River, on the grounds of wonderful gardens. The decor is special -- period furniture, artwork and draperies. The main building contains elegant dining and sitting rooms and a well-stocked bar. The residency rooms overlook the garden... More

Was this review helpful? Yes 8
Paulo R, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Norman W, It was with a great pleasure that we read your comment about your recent stay at the Pestana Palace Hotel & National Monument. Your excellent description of the Hotel will be very useful for future Guests. The Team was extremely pleased by their references to food, SPA, garden and Staff efficiency. From all of us, follows a... More

Fairfax, Virginia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 21, 2013

The "Old" part of the hotel is beautiful. The rooms are nothing short of stunning and opulent. The breakfast buffet is in some spectacular rooms, which is really quite nice, first thing in the morning. The grounds are beautiful and well maintained. The staff is professional, but not particularly personable, except for the bell hops, who were nice and friendly... More

Was this review helpful? Yes 3
Hamburg, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 14, 2013

I was recently at the Pestana Hotel for work. It was a beautiful hotel, wonderfully restored from an old estate. I would recommend this hotel for business and pleasure. Both the staff for catering the workshop and my contact in charge of the banquet rooms were accommodating and easy to work with. I hope to return again soon for a... More

Was this review helpful? Yes 5
Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 25, 2013

We stayed here in our summer holidays! Our stay was memorable! This time it was a surprise weekend for my husband. On arrival we were greeted by polite, friendly and eficiente staff, that helped us with our romantic night. This guys are truly the best. You can ask them everything, they will arrange it for you. Our room was spacious,... More

Was this review helpful? Yes 4
London, UK
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 24, 2013

The building is fantastic, a truly gorgeous stately home set in fantastic grounds. Our room was in the modern part of the building (maybe they all are, not sure) which is always disappointing in a hotel like this, and the room was nothing special at all - not a great size either, but the rest of the building and grounds... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 11, 2013

Stayed here on a business trip & had a very pleasant stay. Friendly staff. Hotel main building was originally beautiful and grand in a understated way. The food I would say was good not amazing. The breakfast was served in a bright room or you can choose to eat outside which is even nicer. Good smallish gym but has everything... More

Was this review helpful? Yes 6

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Additional Information about Pestana Palace Hotel & National Monument

Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace
Address: Rua Jau 54, Lisbon 1300-314, Portugal
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Lisbon
#5 Business Hotel in Lisbon
#7 Family Hotel in Lisbon
#13 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Palace Hotel & National Monument 5*
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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