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Pestana Palace Lisboa Hotel & National Monument

#29 of 234 Hotels in Lisbon
Certificate of Excellence
Rua Jau, 54, Lisbon 1300-314, Portugal
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Pestana Palace Lisboa Hotel & National Monument
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1,187 Reviews from our TripAdvisor Community

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Zurich, Switzerland
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had an excellent Time in this Palace. This Hotel is gorgeous. Wonderful buildings, beautifully garden, very nice Pool in a quiet park. The location is just super with a spectacular view to the “Ponte 25 de Abril” Bridge but also to Belem. The Rooms are historical but very quiet. Service is just excellent. Rooms are extremely clean and after... More 

Helpful?
Thank Matthias E
lisburn
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We usually stay in Pousadas when in Portugal but not this time. Wish we had. Quite often these hotels are stuffy and lax but when we called in for coffee and a nosey round the staff couldn't have been nicer and so friendly. Coffee in the bar comprised large pot of coffee with biscuits. Then out of the blue and... More 

Helpful?
Thank Mike P
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Mike P, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa - Hotel & National Monument, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us and I will share your comments with our team. We look forward to serving you in the future. Best... More 

Bloomington, Indiana
Level Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We shared the hotel with Nato dignitaries from around the world, so the building was well guarded during our stay, What a beautiful edifice including even a chapel. The breakfasts were bounteous and the food for other repasts excellent, but expensive. It is a little distance from the center of the city, but a short taxi ride gets one there... More 

Helpful?
Thank Svenskapojke
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Svenskapojke, We appreciate your comments regarding your stay at Pestana Palace Lisboa. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, More 

West Flanders Province, Belgium
1 review
5 of 5 stars Reviewed 3 weeks ago

Great hotel, friendly staff, Breakfast and food was top! Great room, beautiful interior. Nothing bad to say, we will recommend the hotel to others! Very good location, close to Belem and the centre of Lisboa

Review collected in partnership with this hotel

Helpful?
Thank sophiev271
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Sophiev271, we thank your for choosing Pestana Palace Lisboa; we are very happy about your comments, that I will share with our team. Our hope is that you will give us the opportunity to serve you again in the future. Best regards, More 

New York, NY
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked this for the Company's yearly global sales conference and I can say without reservation it was one of the best decisions I have ever made. It is a beautiful place and the staff couldn't be more inviting or solicitous. The food was wonderful and they catered to our every need without a second of hesitation. They make our... More 

Helpful?
Thank MarkTravelsAllOver
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear MarktravelsAllOver, Thank you for taking the time to tell us about your stay and your Conference. I will share with our team your comments who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, More 

Excels
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A gracious old hotel. The main building is like stepping back in time. Very lovely. We were in an annex but had no complaints. We loved the old look. Breakfast was very good with a large selection. We took a cab back from Lisbon at a very reasonable rate. Would definitely stay again.

Helpful?
Thank Kathleen M
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Kathleen M, Thank you for choosing Pestana Palace Lisboa and also we appreciate your comments about your stay. The main building have only four Royal Suites, thats why we have two wings with the standard, superior, rooms with balcony and suites. We have 193 rooms. We are waiting for your next stay with us. Best regards, More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is beautiful. It was pure pleasure to use all the common spaces and lounges as well as the room. Staff was very polite and helpful. Excellent service. The only down side is slightly dated indoor pool and sauna.

Review collected in partnership with this hotel

Helpful?
Thank leszekm2016
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear leszekm2016, We appreciate your comments regarding your stay at Pestana Palace Lisboa - Hotel & National Monument. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks; our team continuously strives to meet your needs and expectations. Thank you again for sharing... More 

Oxford, England, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is a converted old palace surrounded by beautiful flowers. Common areas are kept in the same style and are stunningly decorated. Rooms were very good size and very clean, and the staff couldn't do enough for you. They were always happy to help. There was plenty of choice for breakfast which was extremely nice. Location isn't the most... More 

Helpful?
Thank Marta G
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Marta G, Thank you so much about your comments regarding your stay at Pestana Palace Lisboa - Hotel & National Monument. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you for sharing your experience, and we look forward to... More 

The Hague, The Netherlands
1 review
5 of 5 stars Reviewed 4 weeks ago

Very good hotel, keeping very well the historic ambience and felling, and luxury of the main building (the Villa Flor palace), extremely professional, competent and attentive staff. Wonderful gardens surrounding the Palace. Parking valet included inside the hotel.

Review collected in partnership with this hotel

Helpful?
Thank josedQ402QF
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear josedQ402QF, We appreciate your comments regarding your stay at Pestana Palace Lisboa. It is always a pleasure to receive positive feedback. The team continuously strives to meet your needs and expectations. Thank you for sharing your experience, and we look forward to serving you in the future. Sincerely, More 

Paris, France
1 review
4 of 5 stars Reviewed 5 weeks ago

Beautiful hotel within an historical monument, average room, great breakfast the staff is very nice only issue : the location far from the center of Lisbon and an unreliable shuttle service by the hotel

Review collected in partnership with this hotel

Helpful?
Thank Anne-Laure S
Neves J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Anne - Laure S, Thank you for sharing your experience, and we are very thankful with your comments. We hope that you will give us the opportunity to serve you again. Sincerely, More 

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