We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pestana Palace Hotel & National Monument

#16 of 225 Hotels in Lisbon
Certificate of Excellence
Rua Jau 54, Lisbon 1300-314, Portugal
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Pestana Palace Hotel & National Monument
Professional photos View all
Browse nearby
Pestana Palace Hotel & National Monument
Write a Review

916 reviews from our community

Traveler rating
    689
    167
    40
    12
    8
See reviews for
178
420
29
159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (916)
  • Mar-May only
    (203)
  • Jun-Aug only
    (265)
  • Sep-Nov only
    (290)
  • Dec-Feb only
    (158)
All months
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Whilst I don't rate Lisbon as a place to visit, the Pestana Palace Hotel made the trip well worthwhile. The hotel is 5 star all the way,the staff are excellent and in the reception is a photo wall of the celebrities that have stayed, bill Clinton, Tony Blair and numerous pop stars. If you want to stay at a real... More 

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Pestana hotel is seemlessly integrating the glamourous and opulence of its original ancient building superb with the more modern, yet very discreet appearance of its new extension. Unconpiscuously hidden in its residential sourroundings, you may not suspect this to be a hotel by its external appearance only, as you approach the property for the first time. Our room was classic... More 

Was this review helpful? Yes 2
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for choosing Pestana Palace - Hotel & National Monument, a member of The Leading Hotels of the World for your visit to Lisbon. Also, I would like to thank you for your great review about the hotel and our services. I am delighted to read that you spent a wonderful time in our... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is out of this world, it is one of them most beautiful we have ever stayed in, it is no wonder it is a national monument. We travelled with our five year old daughter who loved it as well. The staff were attentive, polite and the most helpful we have ever come across, even when you called reception... More 

Was this review helpful? Yes 1
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for preferring Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your great review.It is really gratifying to learn that you truly appreciated the hotel and the Palace atmosphere, and that you experienced great service and hospitality. Rest... More 

Paris, France
Top Contributor
50 reviews 50 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ideally located, no very far from the city center, behind Belem, Pestana Palace Hotel & National Monument is a remarkable historical place thank to which your stay in Lisboa will have something special. Beautiful mansion perfectly restored with ancient furniture, the personnel of the hotel is extremely professional and kind, always ready to help you, not matter what you ask.... More 

Was this review helpful? Yes 1
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Guest, First of all, thank you very much for staying in Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World during your visit to beautiful Lisbon. Then I would like to thank you for your great review of your experience, and for the wonderful description of the Palace, its surroundings and the... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The Palace is a unique location. Tropical garden is relaxing and silent. The pool is nice. The public areas of the Palace are "Versailles-style" and it's amzing to have an accomodation in such an environment. Service is good as well...maybe some improvement in the pool area. Should we come back to Lisbon we know where to go.

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for selecting Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your great review.It is really gratifying to learn that you truly appreciated the hotel and the Palace atmosphere, and that you experienced great service and hospitality. All... More 

Annapolis
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Read all of this: Lets get one thing straight, this place is STUNNING! From the drive into the portico, to the reception and your walk to your room, everything has extensive ornate history to it. Jaw dropping frankly. The rooms are well appointed and we had an upgraded garden room since we signed up for their rewards program. It was... More 

Was this review helpful? Yes 3
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Pestana Palace Guest, Thank you for your preference for Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in beautiful Lisbon, and for your important overview of our service and hospitality. I would like to thank you for your great feedback regarding the Hotel and facilities, and I... More 

United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 22, 2015

My husband and I just spent 2 thoroughly enjoyable days at the Pestana Palace. The staff were uniformly polite, friendly, helpful and gracious. The palace is filled with original art and antiques and the public rooms are opulent and comfortable. The gardens are very well maintained; this is indeed a restful oasis. We stayed in a junior suite that included... More 

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for selecting Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your great review. It is really gratifying to learn that you truly appreciated the hotel and the Palace atmosphere, and that you experienced great service and hospitality.All... More 

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed March 21, 2015

I must admit that its not the most centric hotel at Lisbon but to rest and enjoy after a long day at work its a great place. The palace part its beautiful and the "wings" are nice and with all the good stuff for a 5star hotel. Room service 24h, a real one not just a cold swich. Internet works... More 

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, First of all, thank you very much for staying in Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World during your visit to beautiful Lisbon.Then I would like to thank you for a great review of your experience. It is extremely rewarding to read that you really enjoyed the sophisticated... More 

Kosice, Slovakia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

The place is really beautiful - it is like being in a castle surrounded by tropical garden with amazing views of Tagus river. Rooms are comfortable, food great and staff polite. Pitty I could not explore the garden pool but inner spa is worth a visit.

Was this review helpful? Yes 1
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, First of all, thank you very much for staying in Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World during your visit to beautiful Lisbon.Then I would like to thank you for your great review of your experience. It is extremely rewarding to read that you really enjoyed the Palace,... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2015

Stayed here for business, amazing rooms and decor - full of art and antiques to give it that old luxury feel I think. You are very well looked after - beds changed everyday if you want and the towels - room tided and even slippers and a mat put out for you each night. However you can get caught out... More 

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for choosing Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your review. We are happy to learn that you enjoyed the hotel and the Palace atmosphere, and that you experienced great service and hospitality. All Pestana Palace... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,403 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (692)
Viewed
Hotel & grounds (270)
Viewed
Dining (69)
Viewed
Pool/beach area (41)
Viewed
Room/suite (90)
Viewed
View from room (35)
Viewed
Bathroom (20)
Viewed
Family/play areas (5)
Viewed
Business center/function rooms (5)
Viewed
3:52
Videos (1)
Viewed
Other (156)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (656)
Viewed
Amenities (224)
Viewed
D. Amélia Royal Suite (43)
Viewed
D. Carlos Royal Suite (73)
Viewed
D. Manuel Royal Suite (47)
Viewed
Junior Suite (46)
Viewed
Pool (11)
Viewed
Restaurants and Bars (80)
Viewed
Standard Room with City View (29)
Viewed
Standard Room with Garden View (26)
Viewed
The Hotel (77)

Management photos: Courtesy of the property manager

Viewed
All management photos (55)
Viewed
View from room (1)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (24)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question