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Pestana Palace Hotel & National Monument

#17 of 226 Hotels in Lisbon
Certificate of Excellence
Rua Jau 54, Lisbon 1300-314, Portugal
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Best prices for: 1 room 1 guest
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Pestana Palace Hotel & National Monument
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Pestana Palace Hotel & National Monument
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922 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sheffield, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent five days here last August, hotel is beautiful, the staff service is incredible, the breakfast buffet is amazing. We loved taking walks in the grounds of the hotel, we relaxed by the pool, the spa area needs an update, the showers in the spa were old and broken but it was to hot to use anyway. We ate... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We visited Lisbon yesterday from our regular stay in Pestana Alvor Praia in the Algarve, so wanted to see the Pestana Palace.We're planning to stay there to celebrate a special birthday. From the moment we arrived in a taxi, we were met by Frederico, a most friendly, very courteous and informative young man who showed us round all the facilities... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Whilst I don't rate Lisbon as a place to visit, the Pestana Palace Hotel made the trip well worthwhile. The hotel is 5 star all the way,the staff are excellent and in the reception is a photo wall of the celebrities that have stayed, bill Clinton, Tony Blair and numerous pop stars. If you want to stay at a real... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
50 reviews 50 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pestana hotel is seemlessly integrating the glamourous and opulence of its original ancient building superb with the more modern, yet very discreet appearance of its new extension. Unconpiscuously hidden in its residential sourroundings, you may not suspect this to be a hotel by its external appearance only, as you approach the property for the first time. Our room was classic... More 

Was this review helpful? Yes 2
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for choosing Pestana Palace - Hotel & National Monument, a member of The Leading Hotels of the World for your visit to Lisbon. Also, I would like to thank you for your great review about the hotel and our services. I am delighted to read that you spent a wonderful time in our... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is out of this world, it is one of them most beautiful we have ever stayed in, it is no wonder it is a national monument. We travelled with our five year old daughter who loved it as well. The staff were attentive, polite and the most helpful we have ever come across, even when you called reception... More 

Was this review helpful? Yes 1
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for preferring Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your great review.It is really gratifying to learn that you truly appreciated the hotel and the Palace atmosphere, and that you experienced great service and hospitality. Rest... More 

Paris, France
Top Contributor
50 reviews 50 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Ideally located, no very far from the city center, behind Belem, Pestana Palace Hotel & National Monument is a remarkable historical place thank to which your stay in Lisboa will have something special. Beautiful mansion perfectly restored with ancient furniture, the personnel of the hotel is extremely professional and kind, always ready to help you, not matter what you ask.... More 

Was this review helpful? Yes 1
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Guest, First of all, thank you very much for staying in Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World during your visit to beautiful Lisbon. Then I would like to thank you for your great review of your experience, and for the wonderful description of the Palace, its surroundings and the... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

The Palace is a unique location. Tropical garden is relaxing and silent. The pool is nice. The public areas of the Palace are "Versailles-style" and it's amzing to have an accomodation in such an environment. Service is good as well...maybe some improvement in the pool area. Should we come back to Lisbon we know where to go.

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for selecting Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your great review.It is really gratifying to learn that you truly appreciated the hotel and the Palace atmosphere, and that you experienced great service and hospitality. All... More 

Annapolis
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 29, 2015

Read all of this: Lets get one thing straight, this place is STUNNING! From the drive into the portico, to the reception and your walk to your room, everything has extensive ornate history to it. Jaw dropping frankly. The rooms are well appointed and we had an upgraded garden room since we signed up for their rewards program. It was... More 

Was this review helpful? Yes 4
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Pestana Palace Guest, Thank you for your preference for Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in beautiful Lisbon, and for your important overview of our service and hospitality. I would like to thank you for your great feedback regarding the Hotel and facilities, and I... More 

United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 22, 2015

My husband and I just spent 2 thoroughly enjoyable days at the Pestana Palace. The staff were uniformly polite, friendly, helpful and gracious. The palace is filled with original art and antiques and the public rooms are opulent and comfortable. The gardens are very well maintained; this is indeed a restful oasis. We stayed in a junior suite that included... More 

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for selecting Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your great review. It is really gratifying to learn that you truly appreciated the hotel and the Palace atmosphere, and that you experienced great service and hospitality.All... More 

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed March 21, 2015

I must admit that its not the most centric hotel at Lisbon but to rest and enjoy after a long day at work its a great place. The palace part its beautiful and the "wings" are nice and with all the good stuff for a 5star hotel. Room service 24h, a real one not just a cold swich. Internet works... More 

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, First of all, thank you very much for staying in Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World during your visit to beautiful Lisbon.Then I would like to thank you for a great review of your experience. It is extremely rewarding to read that you really enjoyed the sophisticated... More 

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D. Amélia Royal Suite (43)
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D. Carlos Royal Suite (73)
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D. Manuel Royal Suite (47)
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Junior Suite (46)
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