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Pestana Palace Hotel & National Monument

#17 of 226 Hotels in Lisbon
Certificate of Excellence
Rua Jau 54, Lisbon 1300-314, Portugal
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Pestana Palace Hotel & National Monument
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Pestana Palace Hotel & National Monument
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900 reviews from our community

Traveler rating
    675
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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Annapolis
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Read all of this: Lets get one thing straight, this place is STUNNING! From the drive into the portico, to the reception and your walk to your room, everything has extensive ornate history to it. Jaw dropping frankly. The rooms are well appointed and we had an upgraded garden room since we signed up for their rewards program. It was... More 

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United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just spent 2 thoroughly enjoyable days at the Pestana Palace. The staff were uniformly polite, friendly, helpful and gracious. The palace is filled with original art and antiques and the public rooms are opulent and comfortable. The gardens are very well maintained; this is indeed a restful oasis. We stayed in a junior suite that included... More 

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Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for selecting Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your great review. It is really gratifying to learn that you truly appreciated the hotel and the Palace atmosphere, and that you experienced great service and hospitality.All... More 

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

I must admit that its not the most centric hotel at Lisbon but to rest and enjoy after a long day at work its a great place. The palace part its beautiful and the "wings" are nice and with all the good stuff for a 5star hotel. Room service 24h, a real one not just a cold swich. Internet works... More 

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Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, First of all, thank you very much for staying in Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World during your visit to beautiful Lisbon.Then I would like to thank you for a great review of your experience. It is extremely rewarding to read that you really enjoyed the sophisticated... More 

Kosice, Slovakia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The place is really beautiful - it is like being in a castle surrounded by tropical garden with amazing views of Tagus river. Rooms are comfortable, food great and staff polite. Pitty I could not explore the garden pool but inner spa is worth a visit.

Was this review helpful? Yes 1
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, First of all, thank you very much for staying in Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World during your visit to beautiful Lisbon.Then I would like to thank you for your great review of your experience. It is extremely rewarding to read that you really enjoyed the Palace,... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for business, amazing rooms and decor - full of art and antiques to give it that old luxury feel I think. You are very well looked after - beds changed everyday if you want and the towels - room tided and even slippers and a mat put out for you each night. However you can get caught out... More 

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Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for choosing Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in Lisbon, and for your review. We are happy to learn that you enjoyed the hotel and the Palace atmosphere, and that you experienced great service and hospitality. All Pestana Palace... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed for our wedding night in one of the presidential Palace suites. We got woken up at 6:30 am because the noise of the airport and highway was unberable. The matress was old, too hard and quite uncomfortable. We had to change rooms

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Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you for your preference for Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent stay in beautiful Lisbon, and for your important overview. We will take in full consideration and acknowledgment your sensitivities regarding the room experience and your preferences, and I would like to apologize... More 

Madrid, Spain
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Return visit which did not disappoint. Lovely upgraded garden room (worth being a Pestana Priority loyalty card holder), friendly, helpful staff, and quality food, fixtures and fittings. Minor niggle was poor selection of breakfast cereals, and no soya milk. I see some of the other reviews label the hotel as 5* faded to 4* but that is part of the... More 

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Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Guest, Thank you very much for staying at Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World. I am very happy to read that you enjoyed your stay was and that you were pleased with our hospitality, service and facilities. Thank you so much for your constructive comments and review, which I... More 

Monte-Carlo, Monaco
Contributor
20 reviews 20 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

From the outside of the building and as well as the price paid, one has an impression of luxury and refinement. Unfortunately I was left disillusioned. I have stayed in numerous 5* hotels and always feel compelled to compare one hotel to another. I have certain standards to which I compare to evaluate the star worthiness of a hotel. The... More 

Was this review helpful? Yes
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Guest, Thank you very much for choosing Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your stay in Lisbon, and for your candid feedback. As you can imagine we are all very sorry to hear that several things throughout your stay did not meet your expectations and your concerns have... More 

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 20, 2015

I only stayed one night but I found this to be a good hotel. It is in parts a little dated and the bathrooms could be more modern but otherwise I was very happy. I had a good view from my room over the gardens and the bed was comfortable. The main building is beautiful and very attractive and was... More 

Was this review helpful? Yes 1
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Guest, Thank you very much for staying at Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World, and sharing your experience with us. I am happy to read that you appreciated the hotel and the Palace atmosphere, and I will share your feed back about our services with our team. Looking forward... More 

Lisbon, Portugal
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 15, 2015

Unfortunately the accessibility for wheelchair is very danger and I can't understand the reason why that one hotel and group like this don't have one special attention for accessibility and for disable people. I don't recommend any wheelchair up the hotel to the ramp is too slanted and dangerous.

Was this review helpful? Yes 1
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D. Amélia Royal Suite (43)
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D. Carlos Royal Suite (73)
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D. Manuel Royal Suite (47)
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