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Pestana Palace Hotel & National Monument

#17 of 227 Hotels in Lisbon
Certificate of Excellence
Rua Jau 54, Lisbon 1300-314, Portugal
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Pestana Palace Hotel & National Monument
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Pestana Palace Hotel & National Monument
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931 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bountiful, Utah, United States
Top Contributor
84 reviews 84 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel in the heart of Lisbon is amazing. It would be on my "must visit" list even if I weren't staying here. Deep elegance and wrought with history. Every single room is a treat to behold. Also, the staff are fantastic. The treat you as a valued guest with each and every interaction. Stay here!

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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Arriving at this hotel the entrance, lobby, restaurants and public rooms are truly outstanding. This is a beautiful old majestic palace and the rooms are in keeping with the period of the building they have been beautifully decorated. The grounds are also beautiful and there is a lovely outdoor pool with a small bar, Chinese pavilion where you can sit... More 

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Canton of Geneva, Switzerland
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 5 nights with a group (about 50-room nights). THANK GOD I arrived a day before the rest of them. The arrival was truly shocking - the bellman did not even know to read my name off of a luggage tag. Brought me to a conference group. Reception staff scolded me for arriving at 2pm telling that... More 

Was this review helpful? Yes 3
Neves J, Director of Operations at Pestana Palace Hotel & National Monument, responded to this review

Regards from sunny Lisbon, As with all remarks, we took this feedback with the utmost respect and have reviewed specific details with our Team Still, we would like to add that we got a tremendously positive feedback directly from your (and our) clients as from all group participants Plus, in the many conversations and touchpoints we directly and personally had... More 

Vancouver, Canada
Top Contributor
98 reviews 98 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very impressive as you drive through the gates of this majestic property. We checked in then found our rm which for the price paid was a bit of a let down. The wifi drops constantly in our rm. the TV is old & small. The bathroom old & very drab . The worst is the bed.i went to the front... More 

Was this review helpful? Yes 4
Taormina Mare (Me)
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Lisbon is full of old world charms. In this delightful quiet elegant suburb, is a palace turned into a delightful luxury hotel. We stayed again in the old palace, in a different suite, overlooking the front garden, mature trees, the Tagus and September 25th Bridge. The gardens were in lovely early spring, the staff were attentive and professional. All the... More 

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Sheffield, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent five days here last August, hotel is beautiful, the staff service is incredible, the breakfast buffet is amazing. We loved taking walks in the grounds of the hotel, we relaxed by the pool, the spa area needs an update, the showers in the spa were old and broken but it was to hot to use anyway. We ate... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

We visited Lisbon yesterday from our regular stay in Pestana Alvor Praia in the Algarve, so wanted to see the Pestana Palace.We're planning to stay there to celebrate a special birthday. From the moment we arrived in a taxi, we were met by Frederico, a most friendly, very courteous and informative young man who showed us round all the facilities... More 

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

Whilst I don't rate Lisbon as a place to visit, the Pestana Palace Hotel made the trip well worthwhile. The hotel is 5 star all the way,the staff are excellent and in the reception is a photo wall of the celebrities that have stayed, bill Clinton, Tony Blair and numerous pop stars. If you want to stay at a real... More 

Was this review helpful? Yes 3
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, I would like to thank you for selecting Pestana Palace – Hotel & National Monument, a member of The Leading Hotels of the World for your recent visit to Lisbon. Also, thank you for your great comments about your stay.It is really great to learn that you appreciated the History, Tradition and Atmosphere of the Palace, while... More 

London, United Kingdom
Top Contributor
50 reviews 50 reviews
28 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 8, 2015

Pestana hotel is seemlessly integrating the glamourous and opulence of its original ancient building superb with the more modern, yet very discreet appearance of its new extension. Unconpiscuously hidden in its residential sourroundings, you may not suspect this to be a hotel by its external appearance only, as you approach the property for the first time. Our room was classic... More 

Was this review helpful? Yes 2
Neves J, Manager at Pestana Palace Hotel & National Monument, responded to this review

Dear Palace Guest, Thank you very much for choosing Pestana Palace - Hotel & National Monument, a member of The Leading Hotels of the World for your visit to Lisbon. Also, I would like to thank you for your great review about the hotel and our services. I am delighted to read that you spent a wonderful time in our... More 

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D. Amélia Royal Suite (43)
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D. Carlos Royal Suite (73)
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D. Manuel Royal Suite (47)
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