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All 219 Lisbon hotels

Pestana Palace Hotel & National Monument

5.0 of 5 Hotel   |   Rua Jau 54, Lisbon 1300-314, Portugal
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92%
Ranked #13 of 219 hotels in Lisbon
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
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706 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is a true palace and great alternative then staying in a city center hotel. Minutes to city and easy access from airport. Ask for room in the extension...bigger rooms. Staff is very friendly and the dinning room is a must for dinner.

Was this review helpful? Yes 2
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear “JohnP14”, Thank you for posting your review on tripadvisor. All your informations were very useful because it gives an idea of the Hotel for future travellers. We are pleased to hear that you have enjoyed your stay with us and we would like to thank you for your kind comments regarding our rooms, restaurant and our staff. It will... More

Parker, Colorado
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Pestana Palace was the grand finale of our European trip and it did not disappoint. The staff, most especially the porter, were incredibly helpful. He spent a great deal of time with us, telling us not only the history of this magnificent palace, but also giving us tips about seeing the city. We felt like royalty staying in here... More

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Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Judy B, Thank you very much for visiting us and for posting your review on TripAdvisor. Your European trip couldn’t have a better end by staying in Lisbon at Pestana Palace Hotel & National Monument! We are so happy to hear you enjoyed your stay as well as the service of our staff, especially our porter / concierge staff.... More

Sao Paulo, SP
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

i have stayed at the Pestana Palace for the past 5 years, whenever I am in Lisbon for business or holiday. As a National Monument, it is an old, beautiful Palace, converted to a hotel. Rooms have space, not a typical converted hotel. from the front desk to the restaurants, all employees cannot do enough for you / service is... More

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Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Brazingo, Thank you for visiting us again and for being part of our "Family"! It´s through guest feedback that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us. We would like to thank you for your nice observations about... More

Toronto, Canada
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I had chosen the Pestana Palace Hotel as the Grand Finale to our 3-month retirement celebration in Europe. We were not disappointed. The building itself seems to have been transported out of a fairytale with the ceiling frescos, stained glass windows, beautiful staircases and ornamentation of plaster and wood carving that appear borrowed from a wedding cake. Most of the... More

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Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Barbara_and _Yves, Thank you for sharing with other travelers such a fantastic review regarding your stay at Pestana Palace Hotel & National Monument. We are all happy to learn that the hotel service and facilities met your expectations and that you enjoyed the hotel atmosphere and staff courtesy the most. We will share your comments with our team, and... More

Lisbon, Portugal
Top Contributor
56 reviews 56 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 6, 2014

This hotel is a full block in on of the quietest neighborhood of Lisbon, Ajuda. From a 19th Century palace with lots of story, which is the main building amazingly furnished and has a old style décor with a stunning view over the Tagus River. The room I stayed was one of the best ever I had sleep, with all... More

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Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear PepeRamix, We would like to thank you for taking the time to review your stay at the Pestana Palace Hotel & National Monument on TripAdvisor. It is always a pleasure to hear from our Guests, and we are so glad that you enjoyed your most recent visit with us. We would also like to thank you for your very... More

Brussels, Belgium
Top Contributor
86 reviews 86 reviews
55 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 24, 2014

I have seen some hotels, and then this one. What a stunning property: One could argue it's a bit far off from centre, but that woud be the only thing I could say The room was deliciously antique, with all modern comforts. The details are what makes it a true 5 star and the staff are out of this world.... More

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Deflumine, Thank you for having visited Pestana Palace Hotel & National Monument and for taking time to post your review on Tripadvisor, which was highly appreciated. We are glad that you found the room nice and comfortable and that you spent a nice time with us. We have also appreciated your kind words concerning out team attitude. I will... More

Berlin, Germany
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 19, 2014

We had a lovely 7 days honeymoon at this lovely hotel situated. Great location for sight-seeing all around the vicinity. Yet the peaceful surrounding made it the perfect stay. The hotel is amazingly furnished and has a lovely sitting area. The hotel staff took extra care to make our Honeymoon trip very memorable. They had arranged for the best room... More

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear KaliKate, We are pleased to hear that you have enjoyed your stay with us on such an important occasion as your honeymoon. We work every day with the same passion to provide memorable moments to our guests. Thank you for your kind comments regarding the hotel decoration, as well as our facilities and staff, we will make sure that... More

Aspen, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

Really nice hotel, good food, perfect location, friendly employee's and excellent service. Rooms are large and comfortable, I Recommend for sure to everyone go thereand enjoy the nice service they provide me. Thank you

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Ze S, Thank you so much for your kind comments and for posting that on TripAdvisor. It is always a pleasure to receive positive feedback from our guests. Thank you for recognizing the excellence of our service, we will share your comments with our team and for sure they will be very happy to know. We really hope to... More

Manchester
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 22, 2014

Stayed here for 3 nights whilst on our honeymoon. The setting is out of this world and is so elegant and tranquil. The service is some of the best I have encountered in any of the cities in the world I've stayed in. We made full use of the spa facilities and can highly recommend the couples massage. Breakfast was... More

Was this review helpful? Yes 3
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Laura J, Thank you for taking your time to write about your stay with us in details and delighted to hear that you choose the Pestana Palace Hotel & National Monument for such an important occasion as your honeymoon! I would like also to thank you for your nice observations about our spa and breakfast, and specially about our... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2014

Such a fabulous place. Stayed in suite w terrace. magnicent dining rooms. lavish breakfast. lovely afternoon tea. walking distance to Belem. pool and spa area well maintained but not really designed for laying about all day, but why would you want to when the cloisters and gardens are so close.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear "Tracey668", Thank you for taking the time to review your stay at the Pestana Palace Hotel & National Monument on TripAdvisor. It is always a pleasure to hear from our Guests and we are so glad that you found our hotel such a fabulous place! We are very happy that the hotel and its services were up to your... More

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Additional Information about Pestana Palace Hotel & National Monument

Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace
Address: Rua Jau 54, Lisbon 1300-314, Portugal
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Lisbon
#5 Business Hotel in Lisbon
#7 Family Hotel in Lisbon
#13 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Palace Hotel & National Monument 5*
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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