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All 219 Lisbon hotels

Pestana Palace Hotel & National Monument

5.0 of 5 Hotel   |   Rua Jau 54, Lisbon 1300-314, Portugal
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92%
Ranked #11 of 219 hotels in Lisbon
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jenny C London, United Kingdom
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751 people have reviewed this hotel

Traveler rating
    569
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    5
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138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 10 nights at this truly elegant hotel and it was just what we needed for a quiet, peaceful and de-stressing holiday. I'm going to start off with the positives and then some of the negatives! Pros:- * Stunning location with beautiful grounds and historic presence * Helpful and courteous staff * Short walk to transport (trams) and local... More

Was this review helpful? Yes
Melbourne, Australia
Top Contributor
112 reviews 112 reviews
47 hotel reviews
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed 1 week ago

Arriving at this hotel you knew that this place was special. The porters and concierge were attentive. Check in at reception was handled efficiently and we were actually shown to our room by the receptionist who explained where certain things could be found throughout the hotel. The receptionist also kindly booked us for dinner both nights - one at the... More

Was this review helpful? Yes 1
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from 3 nights at the Pestana palace hotel Lisbon. It is an amazing place to stay on quite suburb of the city. Staff all extremely friendly, professional and welcoming. The hotel is luxurious & enchanting. The dining experience is exquisite especially the evening dinner. There is both an indoor & outdoor swimming pool as well as Spa. Can... More

Was this review helpful? Yes
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear ‘Tess034’ Thank you for sharing with other travelers such a fantastic review regarding your recent stay at Pestana Palace Hotel & National Monument. We are glad that the hotel and its services were up to your expectations.Thank you very much for your high esteem of our hotel and staff. I truly hope that you will soon have a chance... More

DOVER
Top Contributor
50 reviews 50 reviews
23 hotel reviews
200 helpful votes 200 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just completed a 3 night stay at the flagship Pestana Palace hotel. A fabulous experience from the minute we arrived until we left. Absolutely fabulous restored palace in pristine garden surrounding offering all amenities expected from a quality 5* resort. Manned by dedicated, friendly and professional staff members who complete the line up. It was our first visit to Lisbon... More

Was this review helpful? Yes 2
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Guest, What a wonderful review ! Thank you for taking the time to share your feedback on TripAdvisor following your recent visit at Pestana Palace Hotel & National Monument. We are so happy to hear you enjoyed your stay as well as the service of our staff. I am glad you enjoyed the city as well. I would like... More

London, United Kingdom
Top Contributor
53 reviews 53 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights at this lovely hotel. It's located some way out of the center of Lisbon, but I think this is a plus after a day exploring the city and returning to the tranquility of the location and the fantastic gardens. There was a problem checking-in, but this was soon sorted and we were taken to our lovely... More

Was this review helpful? Yes 2
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear ‘Ken 211’ Thank you very much for visiting Pestana Palace Hotel & National Monument and for posting your review on TripAdvisor, is very important for us and for future travelers. We love to hear such positive comments about our rooms, gardens, pool, and specially about our staff, we couldn't agree more with your words, thank you! We have high... More

Haydock, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A fantastic high quality hotel, which architecturally is quite stunning, and the team there, help to deliver the five star service. This hotel while slightly away from the central area of lisbon is only 8 euros by taxi. Make sure you fully utilise all of the hotel's facilities including the pools as well worth it. This hotel will be my... More

Was this review helpful? Yes 2
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Guest, What a nice review! Thank you for taking the time to share your feedback on TripAdvisor following your recent visit at Pestana Palace Hotel & National Monument. We are so happy to hear you enjoyed your stay as well as the service of our staff. I am glad you enjoyed the city as well ! Thank you for... More

Vilamoura, Portugal
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

That really is how we felt when we stayed at this place. Beautiful surroundings inside the boundaries of the hotel. The garden inspires tranquility , the main building carries many years of history and the food, facilities ( we also used the Spa) and service are all 1st class. Not a bargain but definitely worth a stay !

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Frans S, Thank you for visiting Pestana Palace Hotel & National Monument and for taking your time to post your review, which is highly appreciated. We are all very happy to learn that the hotel service and facilities met your expectations and that you enjoyed the hotel atmosphere. We truly hope that you will soon have a chance to... More

Warsaw, Poland
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 15, 2014

If you ever plan your stay in Lisobon for couple of days, it is a must, you have at least to visit this hotel. Charming interior, tropical garden, very comfortable and very clean rooms. The staff, and all services... just NON PLUS ULTRA

Was this review helpful? Yes 2
Athens, Greece
Top Contributor
89 reviews 89 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 10, 2014

A luxury hotel at affordable price! Amazing service, great ambiance and relaxing garden setting, this is a great hotel in Lisbon! The rooms are modern and comfortable. Great common spaces. I would love to have the time to try out the pool and other facilities!

Was this review helpful? Yes 1
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Abraham T, Thank you for visiting Pestana Palace Hotel & National Monument and for taking time to post your review on TripAdvisor. We would like also to thank you for your nice observations about our service, gardens, public areas, and about our rooms. We truly hope that you will soon have another chance to return to our hotel and... More

Wells, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

We selected this hotel based on Trip Advisor reviews and had a wonderful week apart from the weather! The service from the moment we arrived was exceptional both charming and helpful beyond the levels normally received in a top quality hotel. In particular we mentioned a list of potential destinations in Lisbon; the receptionist sat us down, went through the... More

Was this review helpful? Yes 2
Andreia C, Guest Ambassador at Pestana Palace Hotel & National Monument, responded to this review

Dear Martin W, Thank you very much for your wonderful review and for your high esteem of our hotel and staff. We are so happy to hear about your enthusiasm and we are delighted that you were so much satisfied with your experience at Pestana Palace Hotel & National Monument. It is always a pleasure to receive positive and constructive... More

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Additional Information about Pestana Palace Hotel & National Monument

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Location: Portugal > Estremadura > Lisbon
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pestana Palace Hotel & National Monument 5*
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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D. Amélia Royal Suite (43)
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D. Carlos Royal Suite (73)
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D. Manuel Royal Suite (47)
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Junior Suite (46)
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Pool (11)
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Standard Room with Garden View (26)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Lisbon #6 Spa Hotel in Lisbon #10 Family Hotel in Lisbon #11 Romantic Hotel in Lisbon #11 Luxury Hotel in Lisbon
Hotel Class
Official Description (provided by the hotel)
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
Number of rooms
194

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