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Novotel Lisboa

#88 of 233 Hotels in Lisbon
Certificate of Excellence
GreenLeadersBronze level
Av Jose Malhoa 1-1A, Lisbon 1099-051, Portugal
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1 room 1 adult
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Novotel Lisboa
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1,959 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This lovely hotel is 15mins from the airport, and just 10mins by cab into the city centre, so the location is great for the city sightseers. The hotel is excellent, it is spotlessly clean, it has a swimming pool, which is open during summer months. The rooms are quite spacious, well decorated, and have air conditioning! The rooms have minibar,... More 

Helpful?
Thank Dean L
Madrid, Spain
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Pretty lucky to enjoy the only Suite in the whole hotel (Room 1120)! Staff were always there when needed and attentive to my needs. First time there and most likely will be back again. Easy access from city center and only 15 minutes away from Airport. There's a good "Low-Cost" cafeteria just around the corner of the Hotel, where you... More 

Helpful?
Thank Darren S
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Dear Guest, Thank you for sharing your experience. Satisfied clients are our greatest reward. We are looking forward to welcoming you again in the near future. All the best from our team! Sincerely, Carolina Martins More 

Bras�Ia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Very well located hotel, close to subway and train stations. The air conditioning and heating system does not work, even though it is winter in Lisbon the heat was unbearable inside the room. I was informed by the front desk staff that the system really does not regulate the temperature and the solution would be to open the window, which... More 

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Helpful?
1 Thank Alex G
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 7, 2016

As many would agree not all restaurants in Novotel are .. excellent.. This is a really good exception! We stayed with the family in the Christmas period and there has been a very nice and effective kids special care, and this undoubtedly to appreciate!

Helpful?
1 Thank Cocco D
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Dear Guest, Thank you very much for your comments and for sharing your experience at Novotel Lisboa. It is always a pleasure to receive positive feedback and suggestions to continuously improve the quality of our services. Your feedback is very important to us because satisfied clients are our greatest reward. We look forward to welcoming you again at Novotel Lisboa.... More 

Barendrecht, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 25, 2015 via mobile

The hotel was Nice, the breakfast was good but the bunkbed was terrible. The kids slept un the bunkbed and their backs hurt. Also the blancket was very thin. Service was good and the people whom work here are friendly. The hotel itself was close to the AirPort but sadly it was not in the city. We took a taxi... More 

Helpful?
1 Thank PrinCeNaveen
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Dear Guest, Thank you very much for your comments and for sharing your experience at Novotel Lisboa. It is always a pleasure to receive your feedback and suggestions. I can assure you that we are taking the appropriate measures to continuously improve the quality of our service. We are looking forward to welcoming you again in the near future. Thank... More 

Colombo, Sri Lanka
Level Contributor
136 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed December 20, 2015

This is very close to a very convenient metro line to the city centre. You have to get off at Baixa-Chiado for the city centre, or Santa Apolonia to walk out into the wonderful Praça do Comércio square. Because of this daily commute, you may see less during a short visit. However, Aerobus number 2 stops right across the street... More 

Helpful?
2 Thank LocalActingGlobal
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Dear Guest, Thank you very much for your feedback. We are very satisfied that you had enjoyed your stay in Novotel Lisboa. We hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Martins More 

Braga, Portugal
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 16, 2015

If you have a numerous family, like me, this is the best place you can stay in Lisbon. A spacious room that can easily accomodate a couple with 2 children and 2 yo baby in a cot. Staff is very friendly and breakfast has a plenty offer of fruit, bread, cakes and english type meals (for lovers). Will return for... More 

Helpful?
Thank Carlos R
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Dear Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely,... More 

Sunderland
Level Contributor
352 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed November 27, 2015

Stayed here for a conference, then my family joined me for a couple of days of sightseeing in Lisbon Room was clean, and tidy. Minibar. Good sized bathroom. Aircon was functional and unobtrusive. Unusual that there was only a single window - so the room was quite dark in Novemeber - probably a blessing in the summer to keep the... More 

Helpful?
Thank andymwood
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Dear Guest, Thank you very much for your feedback. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Martins More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 21, 2015 via mobile

I'm laying in bed now burning up. A/C doesn't work and it's an oven in my room. It's clean and attractive but the bed is extremely hard. I wake up every morning with a sore back. The hotel only offered to open the window but the window will only open one inch. It's beyond miserable. Glad I'm leaving this hotel... More 

Helpful?
2 Thank SG T
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