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Novotel Lisboa

Travelers' Choice award winner
#74 of 227 Hotels in Lisbon
GreenLeadersBronze level
4.0 of 5
Hotel website
Av Jose Malhoa 1-1A, Lisbon 1099-051, Portugal
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Novotel Lisboa
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Ranked #74 of 227 Hotels in Lisbon
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 days ago
JulioWein Belo Horizonte, Brazil
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Having been familiar with the standards of Accor hotels i was very disappointed with the level of customer care and service here in Lisbon. The reception staff are as you would expect very helpful and with a smile. The bar staff though are the slowest and most unhelpful staff I have met in a hotel for a long long time. Housekeeping... More 

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Stockholm, Sweden
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel three times in May 2015 in transit to other destinations in Portugal. On the sunny side: Only a 15 min ride from the airport, very close to Sete Rios train Station, convenient if you are traveling to the Algarve (e.g Lisbon-Faro) On the shadier side: Uncomfortable beds (on all three stays); varying condition of furnishings... More 

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Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you for taking the time to tell us about your stay at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can assure you that we are taking the appropriate measures to continuously improve the quality of our services. Once again, thank you for your... More 

Ontario, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

++++++++++++++++++++++++ great location clean 5* quality great large fluffy king bed great value for price free wifi - --------------------------------------- dark a little musty smelling a little lean on hotel facilities

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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

sometimes it is how an hotel responds to problems.I arrived on the 12th may and check in was very smooth.My room was excellent with everything as promised.The mini-bar is not cold enough-put in a proper fridge.I had an issue with ants which was quickly addressed and I was moved seamlessly to another room with a basket of fruit sent up-nice... More 

Review collected in partnership with Accorhotels.com

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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in mid-May for one night for a quick visit to Lisbon. We chose the hotel, mainly for the low price point and the brand name, as we were only staying the one night; we needed a reliable place. The hotel is very average, it's location is fine - a bit far out from the main tourist areas, but... More 

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Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for your comments and for sharing your experience at Novotel Lisboa. It is always a pleasure to receive positive feedback and suggestions to continuously improve the quality of our services. Your feedback is very important to us because satisfied clients are our greatest reward. We look forward to welcoming you again at Novotel Lisboa. Sincerely, Vera... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for a long weekend and couldn't fault it. The room was lovely and big and was cleaned to perfection. The staff were friendly on arrival. Location is slightly out the way but not a big problem if you don't mind walking 5-10 minutes to one of the two metro stations nearby. There was also a huge... More 

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Rotterdam, The Netherlands
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great for group of 4 or parents with two kids. Couch bed was ok. Kids slept without any issues... very clean. We paid 281 euros for four days. Breakfast not included But from other reviews it seems nice. We ate breakfast at restaurante africana near sao sebastio metro. Friendly staff.

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London, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

A very comfortable room though the window would not open, an excellent bed a well equiped bathroom if you can manage the shower(I had to call for help twice to turn it off!)The hotel itself was rather tired and some way from centre,it was under flightpath and surrounded by building sites.The outside pool was clean but in need of regrouting.The... More 

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Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for taking the time to post this review. We will share your comments with our team. It was a pleasure for us to be at your service and we look forward to welcoming you again at Novotel Lisboa. Sincerely, Vera Madureira More 

Bucharest, Romania
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Family rooms are spacious enough with double bed plus sofa, minibar and drawer, nice clean bathroom. The cleaning service was excellent on all days. Breakfast was identical on all days of the week but ok and with a good choice of fresh fruits. They have an Xbox and play area near the reception. We did not use the pool and... More 

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