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Novotel Lisboa

Travelers' Choice award winner
#81 of 228 Hotels in Lisbon
GreenLeadersBronze level
4.0 of 5
Hotel website
Av Jose Malhoa 1-1A, Lisbon 1099-051, Portugal
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1 room 1 guest
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Novotel Lisboa
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1,786 Reviews from our TripAdvisor Community

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Traveler rating
    510
    1,016
    218
    32
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
  • All months
    (1786)
  • Mar-May only
    (385)
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Oslo, Norway
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Easy access from airport (bus stop outside hotel), close to metro, but otherwise located away from down town. Good, but "boring" rooms, excellent breakfast, average to good service from staff. Pool area rather small, quickly becomes crowded on a nice day.

Was this review helpful? Yes
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Dear Guest, First of all, we would like to apologize about your room experience. Thank you for sharing your opinion about Novotel Lisboa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you in the near future. Sincerely, More 

Harrogate, England, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good value, a pool and adjoining rooms (for our kids) were three key criteria for our stay in Lisbon: this hotel ticked all three boxes. Location was a little isolated in retrospect but El Corte Ingles a 10 min walk away was really useful, the Metro stop there was really good for getting into town, and there is a great... More 

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Wevelgem, Belgium
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed in this hotel for 6 nights, we first got a non-smoking room and we couldn't open the window so we asked for a smoking room and got one. That was much better! The location is not ideal if you want to stay there for less than 5 days! It's a bit far away from the centre of Lisbon,... More 

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Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for your comments and for sharing your experience at Novotel Lisboa. It is always a pleasure to receive positive feedback to continuously improve the quality of our services. Your feedback is very important to us because satisfied clients are our greatest reward. We look forward to welcoming you again at Novotel Lisboa. Sincerely, More 

Eindhoven, The Netherlands
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed as family of 3 in a comfort room on the sixth floor, and indeed found the hotel comfortable, and the staff accommodating. Our 6 year old son loved the pool, the free pool towels from the front desk, and the airplanes flying over all the time. Fortunately the airplanes' noise was no disturbance inside of the hotel room.... More 

Was this review helpful? Yes
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for your positive feedback. We are very satisfied that you had enjoyed your stay in Novotel Lisboa. We hope your next visit will be as pleasant as the previous one. Sincerely, Joana Martins More 

Oxford
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The family deal here is so good, it makes a trip to Lisbon really easy to plan. In the summer the pool is open too, a big plus. It is not huge, but plenty to keep the children happy, and cool, for a while. Breakfast gets busy from 9am, so recommend heading there by 8.30 ish. Reception helpful with ordering... More 

Was this review helpful? Yes
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for your feedback. We are very satisfied that you had enjoyed your stay in Novotel Lisboa. We hope your next visit will be as pleasant as the previous one. Sincerely, Joana Martins More 

Madrid, Spain
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed in Novotel Lisbon with my wife and kids for a short stay ( 2 nights ). Overall I am satisfied with the quality of the hotel. The room was clean, the shower is good with good water pressure. you have option for a coffee in your room ( free) and free Wifi that was quite fast. The... More 

Was this review helpful? Yes
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you in the near future. Sincerely, Joana Martins More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Our family of 4 (two teenaged children) stayed in this hotel for several days while we toured Lisbon and the surrounding area. I found the room clean, and it contained everything we expected in terms of towels, hair drier and television. The wifi worked relatively well although it was sometimes slow. But then again, it was free. The location was... More 

Was this review helpful? Yes
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

We appreciate that you have shared your experience at Novotel Lisboa. Satisfied clients are our greatest reward. We look forward to welcoming you again at Novotel Lisboa. Sincerely, Joana Martins More 

Madrid, Spain
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed before in a Novotel in Valencia, near Ciutat des Artes, a 3 star hotel which was as expected for a very reasonable price and good location. The Novotel Lisboa is a 4 star, almost double priced and is located near a metro station to get in five stops to the centre of Lisbon. The rooms were not... More 

Was this review helpful? Yes 1
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for your comments and for sharing your experience at Novotel Lisboa. It is always a pleasure to receive positive feedback and suggestions. I can assure you that we are taking the appropriate measures to continuously improve the quality of our service. We are looking forward to welcoming you again in the near future. Thank you. Joana... More 

Preston, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a good base for visiting Lisbon on a short trip. It is just 5-10 minutes from the airport and 15 minutes on the metro from the old city centre. The metro station is about 10 minutes walk from the hotel. We found that the service here was great and the hotel did all the basics to an... More 

Was this review helpful? Yes
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for your feedback. We are very glad that you had enjoyed your stay at the Novotel Lisboa, and also our service. Satisfied clients are our greatest reward. Thank you. Sincerely, More 

Orleans, France
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We went to Novotel Lisboa (2 adults+2childrens) for our summer vacation. the reception and the staffs were very nice and helpful, our room was large and clean (25 m), there was a kids club and a swimming pool. The hotel is not far from the city center (20 min ) walking distance with children ,the breakfast is very good with... More 

Was this review helpful? Yes
Vera M, Guest Relations Manager at Novotel Lisboa, responded to this review

Thank you very much for your feedback. We are very glad that you had enjoyed our services and your stay at the Novotel Lisboa. Satisfied clients are our greatest reward. Thank you. Sincerely, More 

Hotel Review Summarization

What travelers say

  • Very good(8)
  • Metro station(5)
  • City center(3)
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247 photos of this hotel

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Other (95)

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