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Tivoli Jardim

Rua Julio Cesar Machado, 7/9, Lisbon 1250-135, Portugal
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Tivoli Jardim
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574 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Madrid
1 review
3 of 5 stars Reviewed yesterday NEW

It was a very negative surprise to know that hotel charges 15€ for 24h wi-fi... In 2015 it should be free for guests! Also not having a complimentary water bottle and free coffee in the rooms is quite bad. Staff was excellent though, and installations are fine. Nice pool.

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Level Contributor
5 reviews
2 of 5 stars Reviewed 5 days ago NEW

We arrived during a religious festival which had delayed or arrival. We phoned ahead and were assured that we could eat in the hotel restaurant. However when we arrived, exhausted, we were then told the kitchen had closed and that we could walk down the road where we 'might' get a sandwich. After a heated discussion, the ill mannered receptionist... More 

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rdes, Gerente geral at Tivoli Jardim, responded to this review

Dear Nicola A, Thank you for sharing your candid opinion about your recent stay in Lisbon. Every feedback is important to us, and even better when clients let us know how their feel during their stay. We are truly sorry to verify that we were not able to meet your overall expectations. On belhaf of all the entire team and... More 

Edinburgh
5 of 5 stars Reviewed 1 week ago NEW

Very welcoming staff Forget the names of the front desk guys but all were very polite, helpful,friendly and cheerful. The breakfast guys looked after me extremely well and a good range of choices. liked the fruit and healthy bit

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Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Comfortable rooms and friendly staff. However, the hair dryer only works if you keep your finger on the switch and even then it over heats and cuts out. I was shocked to hear that the hotel staff were already aware that in the morning there is no cold water in the rooms!!! Shower so hot I scalded myself and needed... More 

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rdes, General Manager at Tivoli Jardim, responded to this review

Dear Jackie P, It is our great pleasure to hear from you! Thank you for sharing your candid feedback on TripAdvisor. We are glad that you valued the friendliness of our staff that works hard daily to provide the finest service to our guests! Nevertheless we are disappointed to verify through your overall score that your stay with us did... More 

Whitstable, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The Tivoli Jardim can best be described as average. The rooms are a little tired and the decor is lacking in style. The small reception area is cramped and when I stayed there were problems with the lifts that left either one or both out of service. To its credit the staff were great and gave a warm and professional... More 

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rdes, General Manager at Tivoli Jardim, responded to this review

Dear Guest, Thank you for taking the time to provide us with your candid feedback. We are sorry to verify through your overall score that your stay with us did not meet your overall expectations. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. Concerning your remark... More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

A well presented hotel in an excellent location for access to the city centre. The staff could not have been better. Well worth booking if you are spending time in Lisbon. The restaurant is excellent for an evening meal with a wide ranging selection of quality wines.

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rdes, General Manager at Tivoli Jardim, responded to this review

Dear Andrew W, Firstly, we would like to thank you in advance for your preference for Tivoli Jardim. We are thrilled that you have enjoyed your business stay with us! We are definitely blessed to be in the most central area of Lisbon near to Avenida metro station and all the landmarks of the city. We warmly thank you for... More 

Dublin, Ireland
1 review
1 of 5 stars Reviewed 2 weeks ago

I booked Tivoli Jardim using booking.com. I chose the great option where you can cancel up to the day before your trip. No deposit needed and no pre payment. You only need a credit card to secure the booking and the hotel may take a small authorization fee. Tivoli Jardim proceeded to take THREE payments from my card. They have... More 

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rdes, General Manager at Tivoli Jardim, responded to this review

Dear Alison H, First of all please accept our sincere apologies for the inconvenience caused for such misunderstanding. Due to miscommunication between our team following an internal procedure of taking authorizations to confirm reservations made online (as guarantee) we requested authorizations for your reservation three times by mistake. There were several misunderstandings that led to this situation and we assure... More 

Mechelen, Belgium
1 review
2 of 5 stars Reviewed 2 weeks ago

1. The noise of the nearby hotel air conditioners is terrible, no double glass in the room to insolate. 2. Staff is restaurant is cheating, and on double billing and on change money 3. There is no WiFi, only one computer with internet in thee lobby. Tivoli in Coimbra is free WiFi in alle rooms. 4. One bottle of 1... More 

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rdes, General Manager at Tivoli Jardim, responded to this review

Dear Christian D, Thank you for sharing such in detail your recent stay experience with us. Every feedback is important to us, and even better when clients let us know how their feel during their stay. We appreciate your candid review which you specifically mentioned the negative aspects of your stay and what we need to improve. We were surprised... More 

Athens, Greece
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have travelled all around the world i have never been charged for wifi!!! 15 euros per day is ridiculus! that made my trip to lisbon extremely difficult! for a hotel of your class this is unacceptable!

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Was this review helpful? Yes 3
rdes, General Manager at Tivoli Jardim, responded to this review

Dear Guest, Thank you for sharing your recent stay experience with us. We strive hard to provide great comfort and high level of service to our guests therefore; your feedback has a tremendous importance for us. We are disappointed to verify through you overall score that your stay with us did not meet your expectations. Tivoli Hotels & Resorts are... More 

Tavaux
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very good location in the center of Lisbonne. Great quality regarding the different services particularly Reception and Breakfast. Very comfortable bed. Shame about the external noice (ventilation equipments side of parking).

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rdes, General Manager at Tivoli Jardim, responded to this review

Dear Pascal L, Firstly, we would like to thank you in advance for your preference for Tivoli Jardim. We are thrilled that you have enjoyed your stay with us and our premium location in the heart of Lisbon. We are pleased to know that you specially appreciated our kind and friendly staff from the Reception and Breakfast! Rest assured that... More 

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