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Dom Pedro Palace

#56 of 228 Hotels in Lisbon
Certificate of Excellence
Av. Engenheiro Duarte Pacheco, 24, Lisbon 1070-109, Portugal
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777 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My partner and I stayed here for 3 nights during our Lisbon, Coimbra, and Porto trip to Portugal. I was very dissapointed as this hotel in no way approximated a five star experience--I would give it four stars for the building and amenities, and 2-3 stars for the service, which others on this site have rightly noted as "mediocre." After... More 

Was this review helpful? Yes 1
Pompano Beach, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Despite arriving at the hotel as part of a group after a Douro River cruise, we were told upon arrival that not all rooms were ready. Ours was not, we were kept waiting for al ost two hours, with no consideration. While waiting, we joined other members of our group for a buffet lunch in the hotel lobby. We were... More 

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Cardiff, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I was really excited about booking at a 5 star hotel for the first time but unfortunately quiet disappointed arriving at the hotel. it didn't have anything like a 5 star feel to it. It was more like a normal 4 star hotel. At the reception desk we told them that it was our honeymoon but they did't really care.... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I am a regular traveller due to my work in Europe, America, Africa and the Middle East. I booked this supposedly five star hotel to spend a week with my wife in Lisbon for a week in July. We arrived a couple of hours before the check in time, the receptionist asked me to pay €45 for early checking which... More 

Was this review helpful? Yes 1
Covilha, Portugal
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Central location and easy to find. Spacious, beautiful and comfy room with a huge bed. Free wifi. Friendly and helpful staff. Our breakfast it was delicious and worth it. Would definitely recommend this place! Thanks for everything! Will be staying again

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London, United Kingdom
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very good stay at this hotel. Rooms are spacious and hotel staff is excellent. The food is also good at the restaurant. it is located near the city centre and next to a shopping mall. zIts an old property.

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Level Contributor
165 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Was here with a group for 2 days. Good size clean rooms and bathroom. No ironing board or kettle for coffee which was a bit disappointing. Would have expected more from a 5 star. We were unable to adjust air conditioning from room, only fan speed. Breakfast was more than adequate and front office staff friendly and efficient.

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked a room for 4 of us, didn't realise it was a 5 star hotel got a fairly good deal when we booked (March 2015) I was really happy with the hotel when we arrived we got two fairly large rooms with a door connecting the two together Staff at the hotel were really lovely and helpful Breakfast was... More 

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DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your nice comments. We do feel very happy for having you impression and knowing that you had a pleasant stay with us. Please be sure that we will always do our best to improve our service level. In my name, and also on behalf of our staff, thank you, again, for your kindness.... More 

Oslo, Norway
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed with friend in 2010, clean, spacious, well-appointed, nothing special. But good views, and very good value. Everything you would expect from a modern city-hotel. Great location, just outside city-center with nice reataurants nearby.

Was this review helpful? Yes 1
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your review. We are happy for knowing that you enjoyed your stay with us, and we do hope to be able to welcome you back. Kind regards Paulo Mesquita General Manager More 

Essex, UK
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 4 weeks ago

From the lobby to the bedroom, the hotel has a failed 80s palace theme. The bathrooms are green and tired: it's shocking that the website claims to be a 5* hotel. My issues: - the gym was a small room with no AC - no outdoor pool - i requested & confirmed a late checkout but i was still locked... More 

Was this review helpful? Yes 2
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Sir, Thank you very much for your review of Dom Pedro Palace. Please accept our apologies for not having reached your expectation. We will be carefully analyzing, with our team, the service records and we will look into the points that you have raised, in order to make the necessary improvements. I hope you allow us a second chance... More 

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