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Dom Pedro Palace

#58 of 228 Hotels in Lisbon
Certificate of Excellence
Av. Engenheiro Duarte Pacheco, 24, Lisbon 1070-109, Portugal
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1 room 1 guest
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800 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Paris, France
2 reviews
3 of 5 stars Reviewed 1 week ago

Me friend and I were both disappointed by the dated facilities in the hotel and the fake dusty flowers all around. The staff was not really friendly and at reception they never gave us a smile. We asked to use the tiny swimming pool but we're told that we would be charged 10 euro!! Wifi is not always working. The... More 

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Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff here could not do enough for us, they were brilliant! They even printed off our boarding passes for us! Our hotel room was very spacious and we had a great view of the river! The bed was massive! The room didn't have an iron or iron board but it does have a mini bar and a hair dryer!... More 

Was this review helpful? Yes
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your kind review. We are very happy for knowing that you enjoyed your stay and I would like to assure you that we will always do all efforts to take good care of our guests. We would love to welcome you back. Kind regards Paulo Mesquita General Manager More 

1 review
3 of 5 stars Reviewed 1 week ago

My boyfriend and I went here for a romantic 1 night stay. We had a nice time, but the hotel is definitely not 5 star quality. 1) There is a coffee machine in the room, but you have to pay to use it. 2) Entrance to the spa was included in our stay. When we arrived at the spa we... More 

Was this review helpful? Yes
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Madam, Thank you very much for your detailed comment. Our guests' opinion is very valuable, as it allows us to correct and improve our standards. We are sorry for knowing that we haven't met your expectation and we do hope you allow us a second chance to welcome you back. Kind regards Paulo Mesquita General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have to say this is by far one of my favorite hotels , I stayed here 3 days and I would definitely recommend this hotel , the rooms are very spacious with great view and are cleaned very well . The staff is very polite and welcoming , they helped us with bus tickets , reservations , a nice... More 

Was this review helpful? Yes
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your kind review. We are very happy for knowing of your satisfaction, towards our service and facilities. Hopefully we will have the chance of welcoming back. Looking forward to your next visit, Kind regards Paulo Mesquita General Manager More 

Brooklyn, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My partner and I stayed here for 3 nights during our Lisbon, Coimbra, and Porto trip to Portugal. I was very dissapointed as this hotel in no way approximated a five star experience--I would give it four stars for the building and amenities, and 2-3 stars for the service, which others on this site have rightly noted as "mediocre." After... More 

Was this review helpful? Yes 4
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your detailed review, which helps us to analize some important points, relating to our service and facilities. I am sorry for not having met your expectation, but I can assure you that we will do our best to improve. Hoping you allow us a second chance to welcome you back, Kind regards Paulo... More 

Pompano Beach, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Despite arriving at the hotel as part of a group after a Douro River cruise, we were told upon arrival that not all rooms were ready. Ours was not, we were kept waiting for al ost two hours, with no consideration. While waiting, we joined other members of our group for a buffet lunch in the hotel lobby. We were... More 

Was this review helpful? Yes 1
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your review. I am sorry for knowing of all constraints you are referring to and I do hope this hasn't prevent you to have a pleasant stay. From our side, I can assure you that we will do all our best to correct and improve our service. Kind regards Paulo Mesquita General Manager More 

Cardiff, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was really excited about booking at a 5 star hotel for the first time but unfortunately quiet disappointed arriving at the hotel. it didn't have anything like a 5 star feel to it. It was more like a normal 4 star hotel. At the reception desk we told them that it was our honeymoon but they did't really care.... More 

Was this review helpful? Yes 3
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, After having read your review, please let me emphasize how sorry I am, for knowing that we haven't succeeded in our efforts to make you feel happy, during your stay with us. I can assure you that we will try our best to improve. Hoping you allow us another chance to welcome you back, Kind regards Paulo Mesquita... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am a regular traveller due to my work in Europe, America, Africa and the Middle East. I booked this supposedly five star hotel to spend a week with my wife in Lisbon for a week in July. We arrived a couple of hours before the check in time, the receptionist asked me to pay €45 for early checking which... More 

Was this review helpful? Yes 2
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your review, which deserved my best attention. I am sorry for knowing that we haven't met your expectation, but I would like to tell you that we will try our best to improve. We do hope you enjoyed your stay in Lisbon. Kind regards Paulo Mesquita General Manager More 

Covilha, Portugal
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Central location and easy to find. Spacious, beautiful and comfy room with a huge bed. Free wifi. Friendly and helpful staff. Our breakfast it was delicious and worth it. Would definitely recommend this place! Thanks for everything! Will be staying again

Was this review helpful? Yes
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your kind review. We are very happy for knowing that you enjoyed our service and facilities, and we look forward to welcoming you back, in a near future. Kind regards Paulo Mesquita General Manager More 

London, United Kingdom
Level Contributor
159 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We had a very good stay at this hotel. Rooms are spacious and hotel staff is excellent. The food is also good at the restaurant. it is located near the city centre and next to a shopping mall. zIts an old property.

Was this review helpful? Yes
DPP_Management, General Manager at Dom Pedro Palace, responded to this review

Dear Guest, Thank you very much for your review. We hope you enjoyed your stay and we look forward to welcome you back. Kind regards Paulo Mesquita General Manager More 

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