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Altis Grand Hotel

Rua Castilho, 11, Lisbon 1269-072, Portugal
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Altis Grand Hotel
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887 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rome, Italy
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

hotel in an excellent location with great staff with professionalism, kind and polite, the rooms are spacious and with modern decor, spacious bed, has spa and pool, intercontinental breakfast. price and excellent quality.

Review collected in partnership with this hotel

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Zurich, Switzerland
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

TO I have stayed many times at the Altis Hotel and have never been disappointed.Since my last stay 2 years ago the Hotel has been refurbished and I can only say a big impovement has been made. Staff are are very friendly and offer good Service. The Buffet breakfast which was included in the room Price was very good. The... More 

Review collected in partnership with this hotel

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DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for your review! Review like your are the best recognition that any Hotel staff and management can have. It is always very rewarding to hear that our guests enjoyed their experience with us and really good to know that you have been with us since two years and saw all the Renovation / Refurbishment. The Altis... More 

new york
Contributor
17 reviews 17 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a nice classy hotel not too far from the avenida metro stop and the shops and restaurants on avenida de Liberdade. For the price I paid, an 11th floor room which included breakfast, I felt a bit shortchanged. Breakfast was excellent but just a buffet, nothing made to order. The room is elegant but small, the balcony has... More 

Was this review helpful? Yes 1
River Edge, New Jersey
Top Contributor
157 reviews 157 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Altis Grand Hotel is listed as a five star hotel; I can see why it might be, it is in a large hotel in a great location in Lisbon, has a great reception area and waiting area, restaurant on main floor, shopping, too; breakfast and dinner areas for guests on second floor; spa and indoor pool on 3rd floor; rooftop... More 

Was this review helpful? Yes 1
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to write about your hotel experience. We are pleased that you enjoyed your overall experience with us and that you found the staff really friendly. Glad you found our prime location a plus. It has been our pleasure to have you as our guest! Hope to see you soon, With... More 

Chiangmai
Top Contributor
109 reviews 109 reviews
103 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed 1 week ago

This is not a luxurious hotel as many made it out to be. Room was quite small. Hotel is quite old. Housekeeping was slow and almost did not respond to requests for extra shampoo. Coffee cubes were never replenished. There is no free water in the room. When I checked out, I was billed for drinks in the minibar that... More 

Was this review helpful? Yes 1
Top Contributor
72 reviews 72 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is modern, with a friendly staff and with free wi-fi. Our room was very comfortable, the breakfast buffet had lots of choices and was very satisfying, and the location could not be better. We stayed two very pleasant nights here and would use this hotel again.

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DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for the preference for Altis Grand Hotel, your comments made us very happy. They show that you enjoyed your overall experience in our hotel. We also appreciate your recognition on our staff attention & kindness, as well as your positive comments on our breakfast. Thank you for your recommendation is very much appreciated! I am very... More 

Germany
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Location Downtown Lisbon, in walking distance of most sights. Rooms Modern style, cozy bed, clean bathroom. I was struggling with handling the TV and on the first night I had no free water on the first night in the room. On all other days free water and sweets. Food A lot of variety incl gluten free and lactose free products.... More 

Was this review helpful? Yes 1
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Mr. Hillary, Thank you for having taken the time to post such a detailed review regarding your recent stay with us. We are delighted that you enjoyed your experience with us. A big thank you and take care, With my best regards, Diogo Pinto Guest Service Manager +351 939 153 216 More 

Senior Contributor
24 reviews 24 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Altis Grand in my opinion was a great stay in Lisbon ! Hotel is walking distance to many places and its surrounded by restaurants to go at evenings, hotel has a Gym , pool and Sauna also a jacuzzi , room service is perfect and also the skyscraper restaurant/bar is amazing!! Definitely worth a stay glad to be here ..... More 

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DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Mr Goular, Thanks a lot for your great comments! It was a pleasure to read that we have been up to your expectations and that you had a Great Stay with us. How nice to know that you had a great time in Lisbon and at the Altis Grand Hotel! Thank you for praising the quality of our services... More 

Lausanne, Switzerland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

If you are not looking for a small charming hotel but a very nice international hotel, the Grand Altis is a good place. We stayed 4 nights and were very well taken care of. The staff was helpful and pleasant. Our room was very comfortable. Housekeeping was efficient. We found the location central and quiet. Will definetely choose to stay... More 

Was this review helpful? Yes 1
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are pleased to say that we have a very dedicated team on high levels of service. We see ourselves as a cosmopolitan international Hotel with all that it takes to fulfill the needs and expectations of different types of guests, that... More 

Brazil
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for five nights at Altis Grand Hotel and found it great. The staff was always gentle and helpfull. The breakfast is excelent. Soft towels and good quality toiletries. Excelent gymn and great pool and jacuzi, so, if you have time, take your swimmingsuit with you. The hotel has a shuttle service to/from the airport. Nothing to complain at... More 

Was this review helpful? Yes
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you very much for recommending us, it means a lot to us! Our whole purpose is to make guests feel the way you did, so we really appreciate that you shared your comments with us and the rest of the world! We are pleased to say that we have a very dedicated team on high levels of... More 

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