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Altis Grand Hotel

5.0 of 5 Rua Castilho, 11, Lisbon 1269-072, Portugal
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Certificate of Excellence 2014
Altis Grand Hotel
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Altis Grand Hotel
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745 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel was centrally located which was very useful as the weather was diabolical at the start of our break. The reception staff were helpful and provided assistance to requests and service in the bars and dining room could not have been better. Our only issue that we had a problem with were certain areas in the bar were smoking... More

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Indian Wells, California
Top Contributor
77 reviews 77 reviews
8 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel was selected as part of an escorted journey to Portugal. It boasts 4 stars at the door and probably should be given no more than 2. I am being generous with 3 although I see other reviews here expressing concern. Let me start with the rooms. I suppose some over-zealous interior designer decided to theme everything in the... More

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Beveren-Waes, Oost-Vlaanderen, Belgium
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel has everything a great hotel should have, nice rooms great breakfast wonderfull spa. But the service is really far below expectations ( exception for people at breakfast). Biggest problem is reception. When I checked they took a deposit on my creditcard. Normal you think but they took four !! For an outrageous amount, and more importantly without informing... More

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CCruz-Altis, Gerente at Altis Grand Hotel, responded to this review

Dear Guest, We regret to hear you comments on your stay with us and that issues related to credit card authorization made you feel not very happy with us. Like many other Hotels we have an automatic system that obtains the credit card authorizations on check in, as well as the necessary updates on the authorizations during the guest stay... More

19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff are very very good and make this a special place. It has all the trappings of 5 star but misses a few key points - some of which are relatively easy to correct,. The breakfast is 5star and the rooms meet the requirements except that with a shower in the bath you have to be fit to get... More

Was this review helpful? Yes 2
Northwest UK
Top Contributor
142 reviews 142 reviews
58 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

my sister and I stayed here last week for a 3 night city break and had an lovely stay. Check in quick and efficent. we had booked a premium room but were then upgraded to deluxe. Don't know what the difference is but our room was fine. Twin beds, stacks of pillows, good linens, but oh so dark! we had... More

Was this review helpful? Yes 1
Victoria, Canada
16 reviews 16 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Run don't walk from this hotel it has many issues. The beds are uncomfortable and the pillows horrible. The hallways and rooms are really dark as mentioned by other travelers. The toilets seemed to take several flushes to take down a small amount of paper. Carpets are old and stained. My hair dryer was broken and taped and sparked when... More

Was this review helpful? Yes 1
Kinross, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As the previous two reviews! We arrived on Saturday a.m. Quickly checked in and bags stored til we could go to our room early afternoon. Had a lovely stroll looking at the market stalls, then a lovely snack lunch...when we got back our room was ready..lovely room..ok lighting on the dark side like a Malmaison hotel...breakfasts delicious...fresh fruit,nuts,yoghurts,eggs, smoked salmon... More

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Victoria, BC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It may have been considered "Grand" in the past but the economic crisis in Portugal has taken its toll and today this is barely a two star hotel. We were booked at the completion of a cruise in Lisbon. Upon arrival at the hotel at 10 am, we were told there were no standard rooms ready but for 50 euros... More

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CCruz-Altis, Gerente at Altis Grand Hotel, responded to this review

Dear Guest, We would like to present our sincere apologies for all the inconviniences ocurred during your stay at Altis Grand Hotel and we would like to assure to you that your comments did receive our best attention and consideration. The technical and service issues mentioned by you, are both sensitive and important aspects of a stay, and determine one's... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had the misfortune to be booked into the Altis Grand following a cruise in the Med.on the 4th of November. It took reception 3/4 of an hour to book in a short line of customers and as we were early we left our bags to explore. When we returned at 4.00 it took us half an hour to get... More

Was this review helpful? Yes 3
Sofia, Bulgaria
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of the hotel is really very good and you are exactly in the very centre ot Lisboa. The hotel is not new, but it is very well maintained. You have all the toiletries you need in your room and they are changed every day. The beds are very comfortable and you could relax well on them. In the... More

Was this review helpful? Yes 1
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Additional Information about Altis Grand Hotel

Address: Rua Castilho, 11, Lisbon 1269-072, Portugal
Location: Portugal > Estremadura > Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
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Double Deluxe Room (33)
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Triple Deluxe Room (31)

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